Toyota 2003 COROLLA Manual de usuario

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Check one: ■■Same owner, name and/or address has changed ■■New owner, purchased vehicle used

■■Same owner, additional driver who should receive product/safety updates

■■Mr. ■■Mrs. ■■Ms. ■■Miss ■■Dr.

Owner Information Change Form

EVV

First name M.I. Last name

Company name

Street address or P.O. Box Apt. or suite number

City State Zip code

Home phone number Work phone number Extension

Vehicle Identification Number (required to process change) Mo. Day Year

–

–– ––

––

Check here if

address below

is for company ■■

This information is obtained solely for the use of Toyota Motor Sales, U.S.A., Inc.

Toyota occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers. ■■

Effective date of

this information

Social Security Number

(optional; for Toyota customer reference only)

2003

00452-02003-REV1 Printed in U.S.A. 11/02

www.toyota.com

Owner’s

Warranty

Information

If your name

or address has

changed or you

purchased your

Toyota as a used

vehicle, please

complete and

mail the attached

card, even if your

warranty coverage

has expired. This

will enable Toyota

to contact you

with important

product or safety

updates concern-

ing your vehicle.

If the card is no

longer attached,

please call the

Toyota Customer

Assistance Center at

(800) 331-4331.

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Table of Contents

Introduction

Satisfaction Down the Road 2

Transportation Assistance 3

If You Need Assistance 4

Warranty Coverages at a Glance 6

Your Warranties in Detail

General Warranty Provisions 7

New Vehicle Limited Warranty 9

Federal Emission Control Warranty 14

California Emission Control Warranty 20

Tire Limited Warranty 26

Your Responsibilities

Operation and Maintenance 27

Obtaining Warranty Service 29

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tToyota, our top priority is always our customers. We know

your Toyota is an important part of your life and something you

depend on every day. That’s why we’re dedicated to building

products of the highest quality and reliability.

Our excellent warranty coverage is evidence that we stand behind the

quality of our vehicles. We’re confident — as you should be — that your

Toyota will provide you with many years of enjoyable driving.

To further demonstrate our commitment to our customers’ satisfaction,

occasionally we may establish a special policy adjustment to pay for spe-

cific repairs that are no longer covered by warranty. When we establish

such a policy adjustment, we mail details to all applicable owners we

have on record. That’s why it’s important to send in the card at the back

of this booklet if you change your address or if you’ve purchased this

vehicle from a previous owner.

To provide you with added protection against unexpected service costs,

we offer Toyota Extra Care vehicle service agreements and Toyota Auto

Care pre-paid maintenance programs. Both offer plans to meet a wide

variety of needs. Your dealership can help you select the plan that’s best

for you.

Our goal is for every Toyota customer to enjoy outstanding quality,

dependability and peace of mind throughout their ownership experi-

ence. We want you to be a satisfied member of the Toyota family for

many miles to come.

This booklet describes the terms of Toyota warranty coverage

as well as general owner responsibilities. A separate publication

found in your glove box, the Scheduled Maintenance Guide,

describes your vehicle’s maintenance requirements. Be sure to

review this publication carefully, since proper maintenance is

required to ensure that warranty coverage remains intact.

All information in this booklet is the latest available at the time of pub-

lication and, with the exception of the emission control warranties, is

subject to change without notice.

Introduction

Satisfaction Down the Road

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e realize that your confidence in the quality and reliability

of our products was a key factor in your decision to buy a

Toyota. We also know how disruptive the loss of transportation

can be to your daily routine. That’s why we’re pleased to offer you the

benefits of our Transportation Assistance Policy.

Under this policy, you are eligible for transportation assistance if your

Toyota must be kept overnight for warranty-covered repairs. The policy

applies when your vehicle must be kept overnight for any of the follow-

ing reasons:

•The warranty repairs will take longer than one day to complete.

•The warrantable condition requires extensive diagnosis.

•The parts needed for the warranty repairs are not readily available

and your vehicle is inoperative or unsafe to drive.

The policy does not apply when warranty repairs can be completed

in one day but the vehicle must be kept overnight due to dealer or

owner scheduling conflicts.

The Transportation Assistance Policy applies for the duration of the New

Vehicle Limited Warranty. The policy applies to all 2003 model-year

Toyotas sold and serviced by authorized Toyota dealerships in the

mainland United States and Alaska.

For further details, please consult your Toyota dealer.

Introduction 3

Transportation Assistance

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Both Toyota and your Toyota dealer are dedicated to serving your

automotive needs. Your complete satisfaction is our first priority. Should

you have a problem or concern — either during or after the warranty

period — please take the following steps to ensure the quickest possible

response:

Step 1

Discuss the situation with a dealership manager, such as the service

manager or customer relations manager. In most cases, a satisfactory

solution can be reached at this step.

Step 2

If the dealership does not address your concern to your satisfaction,

call the Toyota Customer Assistance Center at (800)331–4331. If you

are hearing- or speech-impaired, call (800)443-4999 (TDD).

Please have the following information ready when you call:

•Your Toyota’s vehicle identification number (located on the

driver’s side corner of the dashboard, under the window)

•Current mileage on your vehicle

•Name of your Toyota dealership

AToyota customer relations representative will assist you in

working with the dealership to find a satisfactory solution.

Step 3

If your concern has still not been resolved to your satisfaction, Toyota

offers additional assistance through the Dispute Settlement Program,

a dispute resolution program administered by the National Center for

Dispute Settlement. The purpose of the Dispute Settlement Program

is to resolve disputes through arbitration — a process by which two

parties authorize an independent third party to hear and resolve a dis-

pute. The program is informal and free of charge. To request that your

If You Need Assistance

Introduction

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case be reviewed through the program, complete the customer claim

form in the Owner's Warranty Rights Notification booklet (found in your

glove box) and mail it to:

National Center for Dispute Settlement

P.O. Box 561109

Dallas, TX 75356-1109

If you would like to request a customer claim form, call the Toyota

Customer Assistance Center at (800)331-4331. When you call, please

have your vehicle identification number, the current mileage on your

Toyota and the names of your selling and servicing dealerships.

Important: You must use the Dispute Settlement Program before seeking

remedies through a court action pursuant to the Magnuson-Moss

Warranty Act. You may also be required to use the Dispute Settlement

Program before seeking remedies under the “Lemon Laws” of your state.

Please check the appropriate page of the Owner’s Warranty Rights

Notification booklet for the requirements applicable to your state.

This information about the Dispute Settlement Program is correct

as of the date of printing. However, the program may be changed

without notice. For the most current information about the Dispute

Settlement Program, call the Toyota Customer Assistance Center at

(800)331-4331.

Introduction 5

If You Need Assistance

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10 months

months

20 30 40 50 60 70 80

10 20 30 40 50 60 70 80

36 months / 36,000 miles

60 months / 60,000 miles

60 months / Unlimited miles

Basic

Powertrain

Restraint Systems

Corrosion Perforation

New Vehicle Limited Warranty

Emission Control Warranty

24 months / 24,000 miles

1Specific components may have longer coverage under terms of the Powertrain Warranty.

36 months / 36,000 miles1

96 months / 80,000 miles

36 months / 50,000 miles

36 months / 50,000 miles1

84 months / 70,000 miles

Performance

Specific Components

Defect

Specific Components

Performance

Short-Term Defect

Long-Term Defect

FederalCalifornia2,3

2Also applies to Massachusetts and Vermont vehicles equipped with a California Certified Emission Control System.

Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty.

3For 4-cylinder Camry models certified as partial zero-emission vehicles (PZEV),

if any, coverage is 15 years or 150,000 miles, whichever occurs first.

Introduction

Warranty Coverages at a Glance

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Who Is the Warrantor

The warrantor for these limited warranties is Toyota Motor Sales, U.S.A.,

Inc. (“Toyota”), 19001 South Western Avenue, Torrance, California

90509-2991, a California corporation.

Which Vehicles Are Covered

These warranties apply to all 2003 model-year vehicles registered and

normally operated in the United States, U.S. territories and Canada.

Warranty coverage is automatically transferred at no cost to subsequent

vehicle owners.

Multiple Warranty Conditions

This booklet contains warranty terms and conditions that may vary

depending on the part covered. A warranty for specific parts or systems,

such as the Powertrain Warranty or Emission Performance Warranty, is

governed by the coverage set forth in that warranty as well as the

General Warranty Provisions.

When Warranty Begins

The warranty period begins on the vehicle’s in-service date, which is the

first date the vehicle is either delivered to an ultimate purchaser, leased,

or used as a company car or demonstrator.

Repairs Made at No Charge

Repairs and adjustments covered by these warranties are made at no

charge forparts and labor.

Parts Replacement

Any needed parts replacement will be made using new or remanufac-

tured parts. The decision whether a part should be repaired or replaced

will be made by the servicing Toyota dealership and/or Toyota. Parts

scheduled to be replaced as required maintenance are warranted until

their first replacement only.

Your Warranties in Detail 7

General Warranty Provisions

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Limitations

The performance of necessary repairs and adjustments is the exclusive

remedy under these warranties or any implied warranties. Toyota does

not authorize any person to create foritany other obligation or liability

in connection with this vehicle.

Any implied warranty of merchantability or fitness for a particular

purpose is limited to the duration of these written warranties.

Some states do not allow restrictions on how long an implied warranty

lasts, so this limitation may not apply to you.

Your Rights Under State Law

These warranties give you specific legal rights. You may also have other

rights that vary from state to state.

Your Warranties in Detail

General Warranty Provisions

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Basic Warranty

This warranty covers repairs and adjustments needed to correct defects in

materials or workmanship of any part supplied by Toyota, subject to the

exceptions indicated under “What Is Not Covered” on pages 11–12.

Coverage is for 36 months or 36,000 miles, whichever occurs first, with

the exception of wheel alignment and wheel balancing, which are cov-

ered for 12 months or 20,000 miles, whichever occurs first.

Powertrain Warranty

This warranty covers repairs needed to correct defects in materials or

workmanship of any component listed in the next column and supplied

by Toyota, subject to the exceptions indicated under “What Is Not

Covered” on pages 11–12.

Coverage is for 60 months or 60,000 miles, whichever occurs first.

Engine

Cylinder block and head and all internal parts, intake manifold, timing

gears and gaskets, timing chain/belt and cover, flywheel, valve covers,

oil pan, oil pump, engine mounts, turbocharger housing and all internal

parts, supercharger housing and all internal parts, engine control com-

puter, water pump, fuel pump, seals and gaskets.

Transmission and Transaxle

Case and all internal parts, torque converter, clutch cover, transmission

mounts, transfer case and all internal parts, engine control computer,

seals and gaskets.

Front-Wheel-Drive System

Final drive housing and all internal parts, axle shafts, drive shafts,

constant velocity joints, front hub and bearings, seals and gaskets.

Rear-Wheel-Drive System

Axle housing and all internal parts, propeller shafts, U-joints, axle

shafts, drive shafts, bearings, supports, seals and gaskets.

WHAT IS COVERED AND HOW LONG

Your Warranties in Detail 9

New Vehicle Limited Warranty

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