Toshiba IPedge EP Server Manual de usuario

IPedgeTM System

Product Bulletin

PB-0162A

July 25, 2011

This document and the information included herein is subject to change without notice.

Toshiba America Information Systems, Inc.

Telecommunication Systems Division

9740 Irvine Blvd., Irvine, CA 92618-1697 (949) 583-3700

www.telecom.toshiba.com

Introducing Toshiba’s IPedge EP Server

Toshiba is proud to announce the release of the IPedge EP system as the newest member of the IPedge

family of pure IP systems. The IPedge EP system delivers big-company features at an affordable price for

small businesses and branch locations. Like the other IPedge systems, the IPedge EP system performs

call processing, voice mail, unified messaging, and media processing which includes conferencing and

paging, centralized management, Call Manager unified communications, and more. IPedge EP system

uses Red Hat®Enterprise Linux®5.4 operating system that provides a high level of scalability and

security.

The IPedge EP system (shown below) is easy to install. The IPedge EP system supports applications for

up to 40 users.

The IPedge EP system can be set on a shelf or table horizontally or vertically using an optional base

(shown below). It can also be installed on a standard 19” rack using the optional rack-mount kit.

IPedge EP system can also connect to a MAS or MicroMAS to run ACD and TASKE, and it can connect to

uMobility and other external applications.

Networking between IPedge servers and/or Strata® CIX™ systems is enabled via IPedge Net using one

IP address.

IPedge EP System

IPedge EP System (Horizontal view

with Left and Right Rack-mount Brackets)

(Vertical View) IPedge EP System (Horizontal view)

IPedge EP Server Basic Characteristics

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IPedge EP Server Basic Characteristics

•Stand alone or 19” Rackmount

•Height 2.362 in. (60 mm), Width 9.25 in. (235 mm), Depth 8.12 in. 208.5 mm)

•1 x Atom Dual Core x 1.80 GHz Processor, 4GB DRAM

•250GB HDD

•Supports 8 to 40 Users

Description

Toshiba’s IPedge EP server is an all IP system designed for ease of installation, use and maintenance. It

integrates all the necessary customer centric applications as shown below.

System Configurations

A stand alone system is a individual IPedge server.

An enterprise network system is two or more nodes, at a single site or multiple sites. Each node is an

individual IPedge server. The nodes are connected by a wide area network. Each enterprise network

system has one primary node and one or more member nodes.

•The Primary node manages the centralize database, sends commands and directs database backup

and restore functions via this network.

•The Member nodes are managed by Enterprise Manager in the primary node. This allows centralized

administration and the consolidated, system-wide single page database view. The nodes can be

connected via IPedge Net for call processing transparency.

Note that a member node will continue to process calls if communication with primary node fails.

Figure 1 IPedge System Architecture

Description

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IPedge Solutions

On a single server, IPedge provides the following:

•Call Processing – IPedge provides the basic and advanced call processing features with a single IP

interface.

•Voice Mail / Unified Messaging – Voicemail is built in and can be configured as either a single

centralized voicemail system for the entire enterprise or as a distributed voicemail system for each

site.

•Unified Communications - Unified Communications is built in. IPedge includes Call Manager Standard

for every user which provides call control features from a PC. The optional Call Manager Advanced

upgrade includes Chat, Presence, Contacts and more.

•Existing users of the powerful Call Manager (CM) will continue to enjoy all the features of the CM

in the new IPedge Call Manager. The smart installation procedure will install CM or SCM based on

which system the client connects to.

•Centralized Management for Multiple Sites – The Enterprise Manager resides on the IPedge Server

and enables an administrator to manage all trunks and stations in all the servers of the enterprise,

using one consolidated view. From one central location, the administrator can backup and restore

configurations of all sites, and update the firmware on any or all phones in the enterprise. The

centralized access to an enterprise system is through the IPedge enterprise system primary node. The

EP server can be a member node of an enterprise system where an EC or EM server is the primary.

In addition to the above, the IPedge server can connect to a separate MAS or MicroMAS server to include:

•ACD, Networked ACD (ACD + Unifier), and Call Center Reporting (TASKE or Insight)

•uMobilityTM

The IPedge EP server can connect to a Luca or Lucas server to include Meet-me conferencing.

Selling Advantages

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Selling Advantages

The key selling advantages of the IPedge EP are as follows:

•Designed for the small business owner or branch office

•Small form factor - can be part of a rack or can be used stand alone and occupies minimum space

•Same features and operations as the other models in the IPedge product family - minimum to no

retraining when migrating to other IPedge products

•Runs multiple communication applications

•Call processing

•Voice mail

•Unified messaging

•Call Manager unified communications with Presence, IM, call control from PC, CRM screen-pop

integration, outbound dialing from any application, electronic document launch

•Enterprise Manager web-based centralized system administration is integrated with browser

access from your PC

•Simplifies and integrates multiple forms of communications to optimize business processes

•Leverage server-based technologies

•Survivability within or across the network providing business continuity when there is a hardware

or network failure, and by allowing IP telephones to fail over to an active server at another location

•Expanded memory and Ethernet capacity to allow for multiple advanced applications

•LINUX Operating System

•Session Initiation Protocol (SIP)

•Open interface to external devices and applications.

•SIP based gateways are available to connect IPedge to analog and digital interfaces (FXS/FXO/

T1/PRI).

•Gateways are not required for SIP trunking.

•A variety of SIP endpoints are available for specific needs including wireless, smartphone, door

phone, paging, etc.

•NAT Traversal allows VoIP calls to take place easily while each telephone device and the telephone

system are all safely behind firewalls.

•Ease of installation and administration using Enterprise Manager

•Administration application is built into the system

•Administration is accessed by web browser

•Centralized management of all locations, saving time, providing consistency, and eliminating

potential mistakes.

•One administration interface manages call processing, messaging, call manager and other

applications, enabling quick setup with less labor and training required

Features

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Features

Below is a list of Call Processing, Messaging, Call Manager and Meeting features.

Call Processing Features

Account Codes Transfer (Unscreened) Flexible Line Ringing

Verified /Non-verified Account

Codes Transfer to Voice Mail Flexible Numbering

Forced Account Codes Call Waiting Coordinated Numbering Plan

Add-on Module (ADM) Caller Identification Handsfree Answerback

Advisory Messages Camp on Headset

Alarm Notification Automatic Camp On Hearing Aid Compatible

Alternate Answer Point Off-hook Camp On High Call Volume Buttons

Automatic Busy Redial Camp On Busy Hold

Automatic Call Distribution (ACD)

Server Cancel Button Automatic Hold

Basic ACD Features Classes of Service (COS) Call Hold

Enhanced ACD Features Conference Calls Consultation Hold

Web-based Contact Center Conference On-Hold Exclusive Hold

Automatic Callback (ACB) Join Button Hold Recall

Automatic Line Selection (ALS) Split/Join/Drop Hot Dialing

Background Music (BGM) Voice Mail Conference Hot Desking/IP User Mobility

Call Completion Credit Card Calling Hotline Service

Call Forward Day/Night Mode IPedge Net

System Call Forward Dial Directory Line Buttons

Station Call Forward Direct Inward Dialing (DID) Pooled CO Line Button

Call History Dialed Number Identification Service

(DNIS) Group CO Line Button

Call Park Directory Numbers Live System Programming

Call Park Orbits Primary [DN] Buttons Message Waiting

Park and Page Phantom [DN] Buttons Music/Messaging on Hold

Call Pickup Pilot [DN] Multiple Call/Delayed Ringing

Group Pickup Direct Station Selection (DSS) Off-Hook Call Announce (OCA)

Ringing, Page or Held Call

Pickup Distinctive LED Indicator Override

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Features

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Call Transfer Distinctive Ringing Class Of Service Override

Music or Ringing Option Do Not Disturb (DND) Do Not Disturb (DND) Override

Transfer with Camp On Emergency Call Executive Override

Transfer Immediate Enhanced 911 (E911) Privacy Override

Transfer Privacy Emergency Ringdown Paging

Transfer (Screened) Feature Prompting with Soft Keys Telephone Group Paging

Emergency Page Serial Hunting Backup and Restore

Power Failure Protection Circular Hunting Maintenance and Administration

Privacy Distributed Hunting Software Upgrade

Privacy Override Camp on to Hunt Groups Tenant Services

Remote Update Station Message Detail Recording

(SMDR) Traffic Measurement

Repeat Last Number Dialed Survivability Traffic Reports

Ringing System Fault Finding and Diagnostics Uniform Call Distribution

Ring Over Busy Alarm Indication of System Faults Unified Communications

Ringing Cadence Fault Detection and Error Logs VLAN Tagging

Speed Dial Event and System Administration

Logs Voice or Tone Signaling

One Touch Buttons Automatic Fault Recovery Volume Control

Station Hunting

Call Processing Features (continued)

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Features

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Messaging Features

Automated Attendant First-time User Tutorial (Mailbox

Set-up) Messaging as a POP Server

Departments Forward/Rewind Multi-site Networking

Department Partitioning Future Delivery VPIM

Departmental Time Zone Hospitality Mailbox Administration

Directory Assistance Mailbox Owner Language

Selection Callout Length

Do Not Disturb Mailbox Time Zone Class of Service (COS)

Follow-Me Message Call Back Housekeeping

Follow-Me Connect Verification Message Cascading Import Data

Follow-Me Record to Mailbox Message Delete Confirmation Mailbox Mapping

Follow-Me Transfer Back Message Waiting Indication Mailbox Password

Holiday/Date-Based Greeting Notification of Non-Receipt Mailbox Role

No Response Destination Octel® Prompt Emulation Mailbox Search

Operation Mode Park and Page Mailbox Status

Simple Single-Digit Dialing Pause Message Mailbox Swap

Time of Day Greeting Personal Assistant Mailbox Transfer

Voice Messaging Personal Automated Attendant Maximum Greeting Length

Ad-Hoc Groups Play New Messages

Automatically Maximum Message Length

Archive Mailbox Priority Message Maximum Messages

Automatic Message Copy Programmable Menu Time out Maximum Silence Timer

Call Queuing Redirecting Messages Message Playback Order

Call Record to Voice Mail Retrieve a Deleted Message Minimum Message Length

Call Screening Return Receipt Push Mailbox

Caller ID (CID) Routing Review Saved Messages Quick Glance

Cancel Operation Speed Control System Backup

Change Message Time Soft Key Control of Voice Mail System Monitor

Check Message Count Subscriber’s Menu Transfer Supervision

Codec Support System and Department

Language Selection Variable Password Length

Confidential Message Variable Extension Length Web Controller

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Features

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Delete from Subscriber’s Mailbox Variable Mailbox Length Reporting

Direct Transfer to Voice Mailbox Volume Control Full Report

Distribution Groups Wake-Up Call Mailbox List

End Recording Key Unified Messaging Mailbox Usage by Date

Envelope Information Integration with Email Clients Mailbox Usage Daily

External Message Notification Messaging as an IMAP Server Message by Mailbox

Message Activity System Hourly Statistics Limited Password Entry Attempts

Outbound calls System Statistics Mailbox Lock and Administrator

Notification

Port Statistics Unattended Mailboxes Secure Authentication for

Outgoing Email

Scripts Security

System Group List Limited Dial-Out Digits

Call Manager Features

Companion Applications Action Variables History

Screen Colors Personal Call Handler ACD Viewer

Using Call Manager Features Creating Personal Call Handling

Rules Chat

Call Handling Features Like Matches Dialer

Call Center Features Unlike Matches Presence

Preferences Export Rules Web Browser

Config Settings Importing Rules Viewing Service Reports

Setting Up Hot Key Dialing and

Popup Using Microsoft Outlook Listening to a Recorded Conference

Tab Settings Dialing from within Outlook Viewing a Conference Log

Buttons Incoming Calls Managing Your Profile

Programmable Buttons While on a Call Managing Your Profile

User Programmable Keys Integrating with Outlook Calendar Online Help

Actions Using Companion Applications

Creating Actions Contacts

Messaging Features (continued)

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Operating Environment

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Operating Environment

•Operating Temperature: 500F to 950F; 100C to 350C

•Operating Humidity: 8% to 90% (non condensing)

•Storage Temperature: -40F to 1400F; -20 ~ +600C

•Power: 100 ~ 240 VAC; 50 ~ 60 Hz

•In-rush: 10 Amp

•Peak Load: 0.4 Amp

•Heat: 106 BTU per hour

UPS RECOMMENDATIONS

Toshiba recommends an Uninterruptible Power Supply (UPS) with power conditioning for the IPedge

server. The recommended UPS from ONEAC are shown in the table below. The UPS shown in the table

include power conditioning. If you already have a UPS in place Toshiba recommends that you install a

power conditioner (P/N PC075A-S2S).

Software

The following software is included and installed on the IPedge server:

•Linux Operating System

•Java®, Apache TomCat®, MySQL® platform software

•IPedge Core (Call Processing, Media Server)

•Voicemail / Unified Messaging

•Net Server / Unified Communications (Call Manager)

•Enterprise Manager / Web-based administration

Deployment

The administration software, Enterprise Manager is built into the platform which reduces installation time.

The Enterprise Manager can be securely accessed from any PC with a web-browser. The administrator

can view all the servers and all stations connected to each server in the enterprise in one consolidated

view which aids in planning the numbering scheme. The consolidated view of an enterprise system is

through the IPedge enterprise system primary node. The EP server can be a member node of an

enterprise system where an EC or EM server is the primary.

A single IP Address is required for IPedge Net routing configuration. IPedge Net configuration is improved

with the use of “Quick Access Guides” to all the programs required to configure IPedge Net. It guides the

administrator step-by-step through the configuration.

IPedge EP Server UPS

30 Minutes 1 Hour 2 Hours 4 Hours 8 Hours

ONE254AG-SE ONE254AG-SE ONE604AG-SE ONE300XAU-W-SV1 ONE300XAU-W-SV1

Administration

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Administration

IPedge Enterprise Manager provides a web interface for users to configure data, manage, control and

maintain all components of these applications, and to coordinate the configuration of all IPedge Solutions

in an Enterprise System. The system can be administered remotely over the Internet. No administration

application is required on the user’s PC.

In a networked multi-site system, all nodes are administered through a single location which provides

centralized administration and database backup for the entire system. The centralized access to an

enterprise system through the IPedge enterprise system primary node. The EP server can be a member

node of the enterprise system where an EC or EM server is the primary.

Configuration

In a typical network configuration with IPedge, the IPedge server is placed behind the NAT firewall and

given a private IP address.

IPedge provides SIP trunking for incoming and outgoing calls. On the LAN, IPedge works with the Soft IPT

and IP telephones. An FXO/T1/ISDN gateway is used to connect the all IP IPedge solution to PSTN

networks.

Strata CIX system users can migrate to IPedge and minimize their investment by using their Strata CIX

system as a gateway for PSTN interfaces and DKT telephones. The Strata CIX is networked to IPedge

through IPedge Net.

Figure 2 Typical IPedge Network Configuration

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