Texecom SmartCom Manual de usuario

SmartCom and SmartCom 4G

for Texecom Monitor

INS890EN

2 
Contents 
Contents ..................................................................................................................................................................2 
1. Revision History..............................................................................................................................................3 
2. Introduction ....................................................................................................................................................4 
Product Types and Part Ordering Codes ...........................................................................................................................................4 
3. Requirements for Texecom Monitor ................................................................................................................4 
Requirement summary .......................................................................................................................................................................4 
Firmware Versions..............................................................................................................................................................................5 
Technical information on the service provision ................................................................................................................................5 
Availability Monitoring ........................................................................................................................................................................5 
Certified Configurations .....................................................................................................................................................................7 
Compliant configurations...................................................................................................................................................................7 
BS9263:2016 preventative maintenance visits .................................................................................................................................7 
4. Specifications.................................................................................................................................................8 
SmartCom –CELA1000 .....................................................................................................................................................................8 
SmartCom 4G CELA0050 ...................................................................................................................................................................9 
Weights & Dimensions......................................................................................................................................................................10 
Warranty ............................................................................................................................................................................................10 
Supplier Information .........................................................................................................................................................................10 
Declaration ........................................................................................................................................................................................10 
5. Installation Guide..........................................................................................................................................11 
Texecom Monitor Overview..............................................................................................................................................................11 
Connection contracts and payments...............................................................................................................................................11 
Connection security and resilience..................................................................................................................................................12 
6. Getting started..............................................................................................................................................12 
Connect to an ARC............................................................................................................................................................................12 
Adding a site to Texecom Monitor...................................................................................................................................................12 
Select the service and contract........................................................................................................................................................13 
Naming and adding site details........................................................................................................................................................14 
Making an Application to the ARC ...................................................................................................................................................14 
7. Installing and configuring your panel for Texecom Monitor............................................................................15 
SmartCom and SmartCom 4G Opening & Identification.................................................................................................................15 
SmartCom Connecting to the Panel ................................................................................................................................................17 
SmartCom Managed Networks........................................................................................................................................................18 
Connecting the SmartCom to Ethernet / LAN .................................................................................................................................18 
Connecting to 4G mobile networks..................................................................................................................................................20 
Configuring your Premier Elite System ............................................................................................................................................20 
Connecting the system to the Texecom Monitor service ...............................................................................................................21 
Testing your alarm signalling to the ARC ........................................................................................................................................22 
8. Appendices...................................................................................................................................................23 
Panel Configuration –When without Monitor mode.......................................................................................................................23 
SmartCom how to default to factory settings .................................................................................................................................26 
 

1. Revision History

Rev

Description

Date

1.0

Initial release

29th April 2022

2. Introduction

The SmartCom and SmartCom 4G communicators is the integrated solution that provides the connection of Premier Elite intruder

alarm systems to Texecom’s Digital services.

Texecom Connect App –The system users control interface, providing the capability to automate and integrate the operation of their

alarm system with their daily life.

Texecom Cloud –provides the installer with the tools to manage, configure and control your alarm system and Texecom Connect

app portfolio.

Texecom Monitor –a secure and compliant primary alarm signalling service to your preferred Alarm Receiving Centre to ensure

timely response and management of your estate.

One single or dual path connection to the alarm system and managed through our secure cloud-based architecture to provide you

the services direct.

Product Types and Part Ordering Codes

Product name

Description

Product Type

Part Code

SmartCom

Wi-Fi or Ethernet communicator

CEL1000

CEL-0001

SmartCom 4G

Wi-Fi or Ethernet and 4G dual path

communicator

CEL0050

CEL-0007

Premier Elite 24

24 Zone, 2 Areas, 25 users, 500 Events

Region specific codes are

used, consult your

distributor

Premier Elite 64-W

Premier Elite 64-W Live

64 Zone, 4 Areas, 50 users, 500 Events

Premier Elite 48

48 Zone, 4 Areas, 50 users, 500 Events

Premier Elite 88

88 Zone, 8 Areas, 100 users, 1000

Events

Premier Elite 168

168 Zone, 16 Areas, 200 users, 2000

Events

Premier Elite 640

640 Zone, 64 Areas, 1000 users, 5000

Events

3. Requirements for Texecom Monitor

Texecom Monitor provides primary alarm signalling on which you and your customer depend. The service has been designed to meet

the requirements of EN 50136-2 and PD 6669 to category up to SP5 and DP4. These standards outline the requirements for effective

and reliable alarm signalling services and ensure that false alarms are minimized whilst alarm signalling can be relied on. The service

has also been independently tested for compliance under a reduced set of criteria to SP3 and DP4.

Requirement summary

•Compatible firmware versions for SmartCom and Premier Elite

•Use of Monitor mode on Premier Elite systems

•SmartCom is connected via COM1 and COM2 only.

•For certified use an Ethernet connection to the local router should be used.

•Ethernet connections must use a screened cable (CAT 6)

•The 4G antenna lead must be less than 3 metres in length when 4G is used as a radio based alternative path.

•Premier Elite (CIE) should be configured in factory settings for Grade 2 or Grade 3 as appropriate.

•An Installer cloud account with configured payment details

•As part of adding the site select a contract for the connection.

Note: To ensure compliance with EN 50136-2 and EN 50131-10 these items are required. Failure to observe will render

the SPT non-compliant.

Firmware Versions

Texecom Monitor enforces the use of:

•Premier Elite > V6.01.xx

•SmartCom or SmartCom > 4G V4.01.00

Product shipped from the factory after the 1st April 2022 will be fitted with a compatible version, but the service always encourages

the use of the latest released firmware version.

Premier Elite V5 systems can be upgraded directly and remotely from the Texecom cloud, earlier versions will require a field visit and

the use of the Premier Elite flasher software and cable connected to a PC to facilitate upgrade.

SmartCom product earlier than V2.02 is not compatible with connection to the Cloud service but can be returned to the factory for

upgrade.

Technical information on the service provision

The SPT device operates in a “Store and Forward” mode of acknowledgement.

Substitution and Information Security (RE: EN 50136-2 clauses 6.3 & 6.4)

In order to achieve the related requirements of EN 50136-1 clause 6.8.2 for substitution security, the following method is used on the

provided system:

•Requires a UDL password and a App Code Request to set up the SmartCom and to register the site with TCS / link to

existing site on TCS.

•Prevents one SmartCom being substituted with another by checking the GUID is as expected and rejecting any

communications from a SmartCom without a matching GUID

•The authenticated password for the cloud(SPT) is 16 characters along with a user id that is a 32 character v4 GUID

In order to achieve the related requirements of EN 50136-1 clause 6.8.3 for information security, the following method is used on the

provided system:

Encryption Method

•TLS 1.2 / RCS / AES.

•Dependent on Path; AES on incoming 4G and TLS on all other Paths.

•128-bit encryption for all paths.

•Encrypted at Smartcom, Encrypted from Cloud to ARC using protocol.

•All data communication between Smartcom and TCS are encrypted.

•Encryption keys are machine generated and randomised.

•These are handled by SSL certiﬁcates and are changed every 12 months.

The above prevents unauthorised reading of the transmitted information.

In order to detect unauthorised modiﬁcation of the information transmitted a signed message is used which employs both a public

and private key.

Availability Monitoring

Texecom monitor the availability of the Texecom Monitor service by using analytical tools to determine its compliance to EN50136-

1 Table 2 for the appropriate grading. This is determined by using a calculation of live systems every 31 days with a maximum of

1000 events. The transmission time from the SmartCom to the Monitor Cloud is measured on each event and recorded within the

database. The average transmission time and 95th percentile is calculated in seconds. This is validated against the grading category

criteria in the standard to ensure continuing compliance.

We are monitoring the cloud via an external service which monitors the system in multiple diﬀerent ways every minute. The results

of this are recorded in a database and any errors are alerted to the on call team member with full escalation policies.

Texecom uses the Texecom Cloud and Monitor services data recorded from the panel events to the system along with the external

monitoring system to calculate the availability of the system as a whole.

A summary report is available on request in the form of a PDF report for inspection.

Texecom monitors each alarm system (panel/SmartCom) via polling and reporting times as deﬁned by the category of the panels

connection. In addition, the SmartCom monitors the network interface and identifies if the connection to the network switch has

failed.

If a path fail is detected, we alert the end user and the ARC within the defined reporting times. This is also recorded as an event in the

cloud's system/database. Texecom also record the duration of any downtime period in the database.

For dual path solutions in the event of a primary path failure (identified by a poll or event message not receiving an acknowledgement)

the secondary path will immediately take over. Both paths are monitored using polling and will report path failures within the defined

reporting times. The secondary path polling rate is increased to the primary poll rate when the primary path has failed. Polling on the

primary path will continue until the path is restored. When it is restored, the product will revert to it’s original polling and operational

plan. Each change of state is logged within the SmartCom log and notified to the End user and the ARC.

If both paths fail, then an ATS (Alarm Transmission Failure) failure is reported to the ARC from the Texecom Monitor service and the

SmartCom also signals the panel and the end user with an ATS failure.

The cloud tracks the time of every event from the event transmission time at the SmartCom to the acknowledgement to Texecom

Monitor that the event has reached it’s intended Alarm receiving centre. Any events that are outside of the compliant timings are

flagged by the system.

This is determined by using calculation of live systems using an SQL database. If the availability of an alarm transmission path is

<95% in any 7-day period this will be clearly indicated within the records and create an alert to the Texecom Monitor team.

Certified Configurations

The product has been independently tested and approved in the following configurations

Communicator model

CIE > V6.01

In Monitor mode

ATS Category

Premier Elite 640/168/88/64-W/48/24

SP1

SP2

SP3

SP4

SP5

DP1

DP2

DP3

DP4

SmartCom

Type CELA1000

Single path (Ethernet)

✓

Single path

(Wifi)

SmartCom 4G

Type CELA0050

Single path

(4G )

Dual path (Ethernet

/4G)

✓

Dual path

(Wifi / 4G)

Certified to EN50136-2 and EN50131-10

Compliant configurations

The product has been designed and tested by Texecom to be compliant in the following configurations

Communicator model

CIE > V6.01

In Monitor mode

ATS Category

Premier Elite 640/168/88/64-W/48/24

SP1

SP2

SP3

SP4

SP5

DP1

DP2

DP3

DP4

SmartCom

Type CELA1000

Single path (Ethernet)

✓

Single path

(Wifi)

✓

SmartCom 4G

Type CELA0050

Single path

(4G )

✓

Dual path (Ethernet

/4G)

✓

Dual path

(Wifi / 4G)

✓

BS9263:2016 preventative maintenance visits

Grade 1

One site visit per year, or a site visit every two years and one remote system check in

intermediate years.

Grade 2 (non-ARC connected)

One site visit per year

Grade 2 (ARC connected)

Two site visits per year, or one site visit plus one remote system check per year.

Grade 3

Two site visits per year, or one site visit plus one remote system check per year.

Note:

Texecom Cloud service health checks are compliant to BS9263:2016

4. Specifications

SmartCom –CELA1000

Alarm System

Grade 2 Environmental Class II

EN50131-1, EN50136-1:2012, PD6669:2017, PD6662:2017

SPT Product Standards

EN50136-2:2013 & EN50131-10:2014

Alarm Transmission System

Categories –Panel Applicability’s

Premier Elite 640 , 168, 88 –SP3

Premier Elite 64-W -SP2

Premier Elite 48, 24 - SP2

SmartCom log size

10,000 events

Product Type

CELA1000

Ethernet

10/100 Base-T, 100 Base-TX

WiFi Module

2.4GHz IEE802.11 (b/g/n)

WiFi Max RF Power

15 dbm - Internal Antenna

Operating Voltage

8 - 15 Vdc

Typical Current

Average

Peak

90mA

140mA

Supported Protocols

Contact ID & SIA II/III

Interconnection Type

Interconnection between device and CIE is proprietary and can only be used with a Texecom

CIE

Relative Humidity

0 - 95% non-condensing

Operating Temperature

Minimum

Maximum

0°C

40°C

Storage Temperature

Minimum

Maximum

-25°C

+60°C

Certified By

BRE Global (LPCB)

SmartCom 4G CELA0050

Alarm System

Grade 3 Environmental Class II

EN50131-1, EN50136-1:2012, PD6669:2017, PD6662:2017

SPT Product Standards

EN50136-2:2013 & EN50131-10:2014

Alarm Transmission System Categories –Panel

Applicability’s

Premier Elite 640, 168, 88, 48 –DP1, DP2, DP3, DP4

Premier Elite 24 Metal DP1, DP2, DP3, DP4

Premier Elite 64-W DP1, DP2

Premier Elite 24 (polycarb) DP1, DP2

SmartCom 4G log size

10,000

Product Type

CELA0050

Ethernet

10/100 Base-T, 100 Base-TX

Wi-Fi Module

2.4GHz IEE802.11 (b/g/n)

Wi-Fi Max Power

15 dbm - internal antenna

Operating Voltage

8 - 15 Vdc

Typical Current

135mA

Peak

200mA

Interconnection Type

Interconnection between device and CIE is proprietary and can only be used with

a Texecom CIE

Relative Humidity

0 - 95% non-condensing

Operating Temperature

Minimum

Maximum

0°C

40°C

Storage Temperature

Minimum

Maximum

-25°C

+60°C

Certified By

BRE Global (LPCB)

4G Module

LTE Cat 1

Region/Operator

EMEA

LTE

FDD

B1/B3/B7/B8/B20/B28A

Weights & Dimensions

Warranty

2 year replacement warranty. As the Premier Elite SmartCom is not a complete alarm system, but only a part thereof, Texecom cannot

accept responsibility or liability for any damages whatsoever based on a claim that the Premier Elite SmartCom failed to function

correctly. Due to our policy of continuous improvement Texecom reserves the right to change speciﬁcation without prior notice.

Supplier Information

Texecom Ltd, Haslingden, Lancashire, BB4 4PW, UK.

Declaration

WEEE Directive: 2012/19/EU: Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European

Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of

it at designated collection points. For more information see: www.recyclethis.info.

Hereby, Texecom declares that the radio equipment Type: CELA0000, CELA0050, CELA1000 (Premier Elite SmartCom 4G), is in

compliance with Directive 2014/53/EU. The full EU declaration of conformity is available on www.texe.com

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