Tellimed Solino Manual de usuario

User Guide

GPS Emergency Call Watch

tellimed Solino

Table of Contents

1. The tellimed Solino 4 - 6

1.1.

1.2.

1.3.

Overview

Initiating an emergency call

Charging

2. Initial set-up 6 - 7

2.1.

2.2.

2.3.

SIM card

Power on

Power off

6 - 7

3. Functions 8 - 10

3.1.

3.2.

3.3.

3.4.

3.5.

3.6.

3.7.

3.8.

3.9.

3.10.

3.11.

3.12.

3.13.

3.14.

3.15.

3.16.

3.17.

SOS contacts

SMS contacts

Fall detection

Silent alarm

Step counter

Storing emergency data

Storing your home address

Battery warning

Pulse measurement – automatic

Pulse measurement - manual

OK button / daily message

Activity message

GPS location

Accepting incoming calls

Time

Reset / factory setting

Querying the programming

8 - 9

4. Settings / SMS commands 11 - 12

5. Important information 12 - 13

5.1.

5.2.

5.3.

5.4.

5.5.

5.6.

5.7.

5.8.

5.9.

Mobile network

GPS and LBS

Intended use

Prohibited areas for mobile phones

Implanted medical devices

Other medical devices

Small children

Cleaning

Waterproong

12 - 13

6. Disposal 14

7. EU conformity 14

8. Registration according to the German

Electrical and Electronic Equipment Act

(ElektroG)

9. Registration according to the German

Packaging Act (VerpackG)

10. Technical data 15

11. Scope of delivery 15

This user guide has been prepared with the utmost care. tellimed reser-

ves the right to adapt this user guide at any time without prior notice.

tellimed is not liable for any errors or mistakes.

Dear Customer,

Sit back for a moment and enjoy your good decision.

With the Solino Pro GPS Emergency Call Watch, you have

purchased a product that can help you in emergency situ-

ations. This means that you can „play it safe“.

Please read this user guide carefully. Keep the user guide

so that you can refer to it at any time if any questions arise.

Please note that telephone and SMS costs are incurred

when operating the Solino Pro GPS Emergency Call Watch.

Please cover these with a local prepaid card including cre-

dit or a contract (no partner contract). If you have any

questions that are not covered by this use guide, please

visit our website at www.tellimed.de/faq

Do you have any suggestions? The tellimed customer ser-

vice team is there for you. The contact details can be found

on the back of this user guide.

1.2. Initiating an emergency call

Press and hold the SOS button for about 3 seconds. A

message will appear on the display and an acoustic sig-

nal will be emitted from the Solino to inform you that the

emergency call has been initiated. If the rst SOS contact

cannot be reached, up to four additional contact persons

are called in succession. The Solino Pro

calls all contact persons a maximum of 3 times. The watch

jumps to the next number after approx. 15 seconds. If a

call is accepted by a contact person, this stops further

numbers being dialled.

(1) To avoid making endless calls

in the case of incorrect handling (2), the dialling of

numbers is limited to 3 times. However, all separately

stored SMS contacts are informed about your emer-

gency call via SMS with the current GPS data.

Interrupting an emergency call:

After initiating the emergency call, press the SOS button

again as soon as the number of the rst SOS contact ap-

pears on the display.

(1) To ensure a smooth transition to the next number, the

answering machine must be turned off.

(2) Incorrect handling can occur, for example, during the

despatch, transport or storage of the watch, if you

press continuously on the emergency call button.

Magnetic charging contact

Heart rate monitor

SIM card tray

Speaker

Cellular signal strength

Battery status

Time

Date, (YYYY.MM.DD)

Microphone

SOS button

1. The tellimed Solino

You can use the SOS button on the top of the Solino Pro

to initiate an emergency call. Next to the SOS button is

the microphone. The speaker is located above the display.

1.1. Overview

2.2. Power on

Before turning on the Solino Pro, insert the SIM card that

has already been unlocked as shown. Now turn on the

Solino Pro. To do this, press and hold the emergency call

button for about 3 seconds.

2.3. Power off

If you do not use the Solino for a long time, we recommend

that you turn off the Solino. To do this, briey press the SOS

button 3 times when the (visible) display is activated. „Power

off“ will appear on the display. Now press and hold the SOS

button for about 3 seconds to turn off the Solino.

request of the SIM card. Then insert the SIM card into the

SIM card slot as shown.

If you only want to use the Solino in emergencies, we re-

commend using a prepaid card with automatic top-up.

This ensures that the card has credit and there are no

monthly costs.

2. Initial set-up

2.1. SIM card

You need a nano SIM card to operate the Solino Pro. Of-

ten you can buy so-called triple-cut SIM cards that can

be punched out for the desired size. Insert the SIM card

into a mobile phone and permanently deactivate the PIN

1.3. Charging

The battery of the Solino Pro lasts for about 5 days when

fully charged or longer in standby mode. We recommend

charging the battery at night on the bedside table. This

means that the battery is always fully charged during

the day and you always have the Solino on hand at night.

The Solino is charged using the magnetic charging cable.

When you are looking at the back of the Solino Pro, the

charging cable is connected from the right side.

against attacks. In dangerous situations, pressing the emer-

gency call button triggers the silent alarm. The Solino Pro is

always despatched with the alarm deactivated. Observe the

programming information for turning it on.

3.5. Step counter

The Solino Pro step counter records the steps that you have

taken as accurately as possible. The counter resets every day

and your step count is not saved. Due to the measurement

being on your wrist, it is inevitable that certain deviations will

occur compared to the actual steps taken.

3.6. Storing emergency data

Store your emergency medical data in the Solino Pro. Help

your SOS contacts. We recommend storing important medi-

cation and illnesses. Particularities concerning access to your

home, the oor level and the code of the key safe or the key

hiding place.

3.7. Storing your home address

In order for your SOS contacts to identify you correctly, you

must store your rst and last name, street and house num-

ber, place of residence and postcode in the Solino Pro.

3.8. Battery warning

In addition to the information on the display, you can activate

that the Solino Pro informs your stored SMS contacts when

the battery level is at 10%. The function is deactivated when

delivered.

3.9. Pulse measurement – automatic

You can set the Solino Pro to measure your pulse at two

times during the day. If the measurement exceeds or falls

below the values you have set, your stored SMS contacts are

notied.

3.10. Pulse measurement - manual

You can measure your pulse manually with the Solino at

any time. To do this, briey press the SOS button once (twice

when the display is turned off).

3.11. OK button / daily message

The Solino sends an acoustic signal at a time you specify so

that you can conrm that you are OK. Acknowledge this by

pressing the SOS button briey! If you do not press the SOS

button when prompted, your SMS contacts will be notied.

You can choose any time for this function. This function is de-

activated when delivered.

3. Functions

The Solino Pro has been developed for use without being

connected to a chargeable emergency call centre. Besides

SOS contacts, it is therefore important to program your

home address, illnesses, important medications and particu-

larities such as the oor level/access to your home directly

into the Solino. When an emergency call is initiated, all stored

information is then sent to your SOS contacts and is retrieved

by professional emergency and rescue services – via remote

access. The programming and remote access to the Solino

is controlled completely by SMS. To program the watch, use

your mobile phone to send the appropriate SMS commands

to the Solino phone number. If programming is successful,

the Solino will conrm the setting by SMS with the wording

„saved“. An overview of the SMS commands can be found in

a table following the explanation of the functions. Your infor-

mation is stored exclusively on the Solino and not on external

servers. This increases the security of your data.

3.1. SOS contacts

You can store up to 5 SOS contact numbers. When you press

the SOS button, they are called one after the other. Plea-

se enter the phone numbers including the country code

(0049 for Germany). Do not use the 0 of the area code (e.g.

00492849xxxx for the number 02824 - xxxx)

3.2. SMS contacts

Fixed line numbers that are stored under SOS contacts can-

not usually receive SMS messages. For this reason, the Solino

can store up to 5 mobile phone numbers for SMS contacts.

If the SOS contact numbers are mobile numbers, you may

repeat them in the list of SMS contacts. When an emergency

call is initiated, all SMS contacts receive the set emergency

information and the GPS location.

3.3. Fall detection

The fall detection function is activated when delivered. You

can deactivate the automatic fall detection function with

the corresponding SMS command. If a fall is detected, the

Solino Pro emits a warning sound. The display shows that a

fall has been detected. If the user presses the button within

20 seconds, the alarm is cancelled. Otherwise, the Solino Pro

sends an emergency call to the SOS contacts.

3.4. Silent alarm

The „silent alarm“ can be used inconspicuously to call for as-

sistance in the event of conicts in order to protect yourself

1110

4. Settings / SMS commands

SMS command: Note:

sos1:0049282497xxxx

(Example for number 02824-97xxxx)

No spaces, international format

without a zero for the area code,

replace sos1 with sos2 etc. for

further numbers.

sms1:0049xxxxxxxxxxx Like sos1, only use sms1 etc. Only

use numbers that can received

SMS messages

batt:ein Battery warning on

batt:aus Battery warning off

ok:ein Daily message / OK button on

ok:aus Daily message / OK button off

okt:15:00 Time for daily message set to

15:00

aktiv:ein Activity message on

aktiv:aus Activity message off

at1:10:00/18:00 Activity message between 10:00

and 18:00

at2:090 Maximum time for inactivity 90

minutes

hr:ein Automatic pulse measurement

hr:aus Automatic pulse measurement

off

hv:040/130 Set pulse value, 40 low, 130 high

ht:09:00/18:00 Pulse measurement at 09:00

and 18:00

Sos/SOS Request GPS and emergency

data

Reset:solino Reset to factory settings

timezone:1 Example of a time zone

(Germany: +1)

datum:01.01.2022,22:00 Example of a manual setting

(01.January.2022, 22:00)

Med:xxxxxxxxx Store emergency information

such as illnesses, medication, ac-

cess etc. Replace xxxxx with info

3.12. Activity message

If there is no movement with the Solino within a dened pe-

riod of time, the Solino informs your SMS contacts. You also

set the maximum amount of time in which no movement is

permitted during this period of time. For example, specify a

period between 10:00 and 18:00 in which no movement is

permitted for a maximum of 90 minutes.

3.13. GPS location

The Solino is able to locate you by GPS. When an emergency

call is initiated, the Solino automatically sends your current

location to your SMS contacts via a Google Maps link. Your

helpers can also locate you at any time using the SMS com-

mand „SOS“. Due to legal requirements, this can never occur

unnoticed. You will feel a vibration on your wrist. In addition,

your Solino Pro will show „Location active“ on the display.

3.14. Accepting incoming calls

You can use the Solino as a phone for incoming calls. If you

are called on the Solino, briey press the SOS button once.

The Solino then goes into hands-free mode. For legal rea-

sons, you can never accept a call automatically. To answer an

incoming call, it is always necessary to press the SOS button

briey. Please note that using the Solino for telephone calls

signicantly reduces the battery power.

3.15. Time

Your Solino shows you the current time and date. The time

can be changed and corrected with an SMS command. To

save the battery power, the time is not permanently visible.

Press the SOS button briey once to see the time.

3.16. Reset / factory setting

The SMS command for resetting the watch to factory set-

tings deletes all SOS contacts, all SMS contacts and resets all

activated functions to the factory settings. Alternatively, you

can delete individual SOS contacts and SMS contacts.

3.17. Querying the programming

You can use the appropriate SMS commands to query the

stored set-up at any time.

1312

SMS command: Note:

#med# Query the stored

medical information

Add:xxxxxxxxx Save the home address. Add the

rst name surname, street house

no., town postcode (note the

punctuation!)

#add# Query the stored home address

#sosnum# Query the stored SOS contacts

#smsnum# Query the stored SMS contacts

#solino# Query the stored function setting

(OK button etc.)

delsos:1 Delete SOS contact 1.

If necessary, replace 1 with 2-5

delsos:all Delete all SOS contacts

delsms:1 Delete SMS contact 1.

If necessary, replace 1 with 2-5

delsms:all Delete all SMS contacts

Sturz:ein Turn on fall detection

Sturz:aus Turn off fall detection

silent:ein Silent alarm turned on

silent:aus Silent alarm turned off

alarm:13:00:alarm text Reminder function

alarm:13:00: Delete the reminder function

ton:ein Turn on the button sound

ton:aus Turn off the button sound

switches to the so-called LBS positioning (local base sta-

tion / GSM masts). tellimed assumes no liability for the

availability and accuracy of the GPS. The GPS availability

is often reduced or even impossible in buildings.

5.3. Intended use

The Solino Pro was developed to make an emergency call

to relatives, carers and the public emergency services

both at home and while out and about.

5.4. Prohibited areas for mobile phones

The Solino Pro must not be used in areas where the use of

mobile phone technology is prohibited, such as aircraft,

hospitals, near medical equipment or near fuel, chemi-

cals and areas where blasting is taking place.

5.5. Implanted medical devices

Persons using an implanted medical device such as a pa-

cemaker or debrillator must always maintain a distance

of at least 15 cm between the medical device and the So-

lino Pro. This distance is recommended by medical device

manufacturers to avoid possible interference.

5.6. Other medical devices

The operation of the Solino may interfere with the ope-

ration of inadequately shielded devices. Consult a doctor

or the manufacturer of the medical device to determi-

ne if the device is adequately shielded against external

high-frequency vibrations.

5.7. Small children

The Solino comes with parts that could be swallowed by

small children. Keep these parts out of the reach of small

children.

5.8. Cleaning

Clean the device only with a dry or slightly damp cloth. Be

sure to avoid chemical cleaning agents.

5.9. Waterproong

The Solino Pro is fully IP66 protected against dust and

strong jets of water.

5. Important information

5.1. Mobile network

The Solino Pro uses cellular technology (2G/4G). In iso-

lated areas, basements, garages etc., its use cannot be

guaranteed.

5.2. GPS and LBS (global positioning system and

local base station positioning)

The Solino Pro uses the GPS system operated by the USA

to determine your location in an emergency. They are re-

sponsible for its availability and accuracy. If the GPS tra-

cker cannot receive an adequate GPS satellite signal, it

1514

11. Scope of delivery

Solino emergency call watch with a silicone watch strap (art.

no. 2500), 100 - 240V plug-in power supply, USB connection

cable, neck cord, spring bar tool, screwdriver, user guide

10. Technical data

Dimensions: 58 x 334 x 15,2mm

Weight incl. battery: 40 g

Display: 1.00 inch

Mobile frequency: 800/2400 MHz

Frequency band 900 MHz: Max. radiated power: 1W

Frequency band 2400MHz: Max. radiated power: 3W

GSM antenna: LDS

GPS chip: UIS8910FF Cat 1 chip

GPS sensitivity: -159 dB

Location: GPS/AGPS/LBS

Battery, rechargeable: Lithium polymer battery, 650 mAh

Battery life: Up to 7 days

Charging time: Approx. 2 hours

Charging voltage: 5 V DC

Pulse monitor HX3313

SIM card: Nano SIM

Casing material: Acrylonitrile butadiene styrene (ABS), polycarbonate

(PC)

Watch strap material: Silicone

Dimensions of watch strap: 13 to 24.5 cm

Width of watch strap / spring bars: 18 mm

Protection class: IP 66

Storage temperature: -30 to 50°C

Operating temperature: -10 to 45°C

Humidity: 35 - 80%

6. Disposal

The Solino battery cannot be put into the house-

hold waste. When disposing of it, please observe

the local regulations for waste disposal.

The Solino cannot be put into the household was-

te but must be taken to a collection point for recy-

cling electronic devices.

Due to the compact design, it is not intended for

you to remove the battery from the device your-

self. Please use the tellimed service (www.tellimed.

de/retoure) for the removal and disposal of the

battery. This will ensure that it is disposed of in an

environmentally friendly manner. You can of cour-

se also recycle the complete device together with

the battery through our company.

In connection with the sale of batteries or the delivery of devices containing batteries, we are

obliged to inform you of the following:

You are required by law to return used batteries as end users. You can return used batteries,

which we stock or have stocked as new batteries in our range, free of charge to our shipping

warehouse (shipping address).

The symbols shown on the batteries have the following meaning:

The cross-out waste bin symbol means that the battery must not be put into the household

waste.

Pb = Battery contains more than 0.004 percent of lead by mass

Cd = Battery contains more than 0.002 percent of cadmium by mass

Hg = Battery contains more than 0.0005 percent of mercury by mass.

Batteries may only be placed in the collection containers for used equipment batteries when

they are discharged. Fully discharged means reaching the nal discharge voltage or starting

to impair the function due to insufcient battery capacity. A short circuit can be prevented by

insulating the poles with adhesive strips. Please observe the information above.

7. EU conformity

tellimed declares that the tellimed Solino Pro Emergency

Call System complies with the following directives:

2014/53/EU Directive on the provision of radio equip-

ment on the market

2011/65/EU Directive on the restriction of certain hazar-

dous substances in electrical and electronic equipment

A detailed declaration of conformity can be found at www.

tellimed.de/download

8. Registration according to the German

Electrical and Electronic Equipment Act

(ElektroG)

WEEE reg. no. DE 63487850

www.ear-system.de

9. Registration according to the German

Packaging Act (VerpackG)

DE5025250203008

https://oeffentliche-register.verpackungsregister.org/

tellimed GmbH & Co. KG

Kastellstraße 31-35, 47546 Kalkar, Germany

E-Mail: [email protected]

www.tellimed.de

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