TELES VoIPBox DSL Manual de usuario

VoIPBox DSL

VoIPBox BRI

Reference Manual

Software version 20.0

TELES AG | HEADQUARTERS

Ernst-Reuter-Platz 8

10587 Berlin

GERMANY

Phone +49 30 399 28-066

Fax +49 30 399 28-051

E-mail sales@teles.com

http www.teles.com

TELES®, IntraSTAR®, Intra*®, iGATE®, and iSWITCH®are registered trademarks of TELES AG

Informationstechnologien. All other trademarks used are the property of their respective owners.

The supplied hardware/software systems are protected by copyright and can be used solely by their lawful

owners.

All text and figures in this publication have been compiled with great attention to detail. Nonetheless,

inaccuracies and typographical errors cannot be entirely avoided. TELES AG Informationstechnologien

provides this document 'as is' without warranty of any kind, expressed or implied. TELES AG

Informationstechnologien reserves the right to make changes in product design or specifications without

notice.

Reference Manual

VoIPBox DSL / VoIPBox BRI

VoIPBox DSL / VoIPBox BRI – version:20.0.005

Revised:2 July 2014 005Software version: – version:20.0

Table of contents

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VoIPBox DSL / VoIPBox BRI – version:20.0.005

1 About this manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.1 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

1.2 Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

1.3 Safety Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

2 Safety and security precautions . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.1 Safety Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

2.2 Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

2.2.1 Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

2.2.2 Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

2.2.3 Instructions for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

2.2.4 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

2.3 Jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

2.4 EMC Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

2.5 System Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

2.5.1 Servicing the VoIPBox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

2.5.2 Protecting the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

2.6 CDR Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

2.7 Network Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

3 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

3.2 Implementation scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

4 VoIPBox installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

4.1 Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

4.2 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

4.3 VoIPBox Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

4.4 Installation Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

4.4.1 ISDN Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

4.4.2 Ethernet Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

4.5 Preparing for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

4.6 Hardware Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

4.7 LED Functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

4.8 GATE Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

4.9 Transfer the config file with the GATE Manager to the PC . . . . . . . . . . . . . . . . . . . .23

4.10 Activate the DSL connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

4.11 Activate the VoIP interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

4.12 Changing the IP settings and/or deactivate DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . .26

4.13 Remote access security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

4.13.1 Graphical User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

4.13.2 Setting a Password for Remote Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

4.13.3 Adjust the firewall settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

5 Configuration files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

5.1 Configuration file ip.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

5.1.1 System section configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

5.1.2 Ethernet interface configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

5.1.3 GUI settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

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5.1.4 DSL configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

5.1.5 Firewall configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

5.1.6 PPPoE Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

5.1.7 DHCP and DNSmasq settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

5.2 Configuration File pabx.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

5.2.1 System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

5.2.1.1 VoIPBox DSL / VoIPBox BRI name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

5.2.1.2 Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

5.2.1.3 NTP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

5.2.1.4 Controller settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

5.2.1.5 Subscriber settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

5.2.2 SMTP-Client Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

5.2.3 SNMP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

5.2.4 Night Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

5.3 Configuration File route.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

5.3.1 Entries in the Sections [System] and [Night<num>] . . . . . . . . . . . . . . . . . . . . . . . . . .46

5.3.1.1 Restrict . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

5.3.1.2 MapAll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

5.3.1.3 Redirect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

5.3.2 VoIP Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

5.3.3 Gatekeeper Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

5.3.4 Registrar Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

5.3.5 Radius Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

6 Additional VoIP parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

6.1 Signaling parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

6.2 Set up the as Registrar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

6.3 Routing parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

6.4 Quality parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

6.5 Interworking parameter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

6.6 Compression parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

6.7 Fax/modem parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

6.7.1 Fax settings for T.38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

6.8 DTMF parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

7 System maintenance and software update. . . . . . . . . . . . . . . 75

7.1 Configuration errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

7.2 Status and error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

7.3 SNMP agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

7.4 DNS forwarder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

7.5 ipupdate - DynDNS client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

7.6 Trace. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

7.6.1 ISDN trace output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

7.6.2 Call forwarding to SIP trace output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

7.6.3 VoIP trace output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

7.6.3.1 Interface IP network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

7.6.3.2 RTP/RTCP output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

7.6.3.3 Internal protocol interface (to ISDN, POTS, mobile) . . . . . . . . . . . . . . . . . . . . . . . . . .97

7.6.3.4 H.245 messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

7.6.3.5 RAS (Registration, Admission, Status) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

7.6.3.6 ENUM output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

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7.6.4 Remote output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

7.6.5 DTMF tone trace output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

7.7 Software Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

8 Online traffic monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

8.1 Calculating and resetting statistic values, resetting counters . . . . . . . . . . . . . . . . .112

8.1.1 Calculation and resetting of statistic values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

8.1.2 Additional resetting of counters A-F . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

8.1.3 Resetting statistic counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

8.2 Generating and retrieving CDRs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

8.2.1 Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

8.2.2 Missed calls list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

8.3 Sending CDRs via e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

9.1 No connection to the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

9.1.1 System does not start correctly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

9.1.2 Web interface is not accessible. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

9.1.3 IP address settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

9.1.4 Firewall issues and NAT / PAT settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

9.1.5 ISDN dial-in number missing or wrong . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

9.1.6 ISDN port not loaded correctly / not active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

9.2 No calls are possible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

9.2.1 Call does not arrive on the gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

9.2.2 Call is rejected or not routed to the right destination address . . . . . . . . . . . . . . . .126

9.3 Software update problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

10.1 pabx.cfg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

10.2 ip.cfg. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

10.3 route.cfg. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

1 About this manual

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VoIPBox DSL / VoIPBox BRI – version:20.0.005

This manual is set up to guide you through the step-by-step installation of your gateway so

that you can follow it through from the front to the back. Make sure you familiarize yourself

thoroughly with the safety and security precautions detailed in Chapter 2 Safety and security

precautions before you begin to install your gateway. TELES is not liable for any damage or

injury resulting from a failure to follow these safety and security instructions!

1.1 Organization

This manual is organized into the following chapters.

Chapter 1 About this manual introduces this VoIPBox Systems Manual.

Chapter 2 Safety and security precautions contains information about security issues

relevant to connection with the IP network.

Chapter 3 Overview briefly describes the VoIPBox and its implementation scenarios.

Chapter 4 VoIPBox installation contains information on how to connect and configure

the system so that it is ready for operation.

Chapter 5 Configuration files describes the VoIPBox’s configuration files.

Chapter 7 System maintenance and software update describes system messages that

are saved in the protocol file, as well as trace options.

Chapter 8 Online traffic monitor contains the configuration for monitoring the system’s

statistics and CDRs.

Chapter 12 Additional VoIP parameters contains additional configuration entries to

fine-tune communication with the VoIP peer.

Chapter 9 Troubleshooting contains troubleshooting suggestions.

1.2 Conventions

This document uses the following typographic conventions:

Bold – items from the GUI menu.

Halfbold – items from the GUI and the menu.

Code – file names, variables and constants in configuration files or commands in body

text.

"Conventions" on page 7 – cross-references can be accessed in the PDF files by a single

mouse click.

Configuration data or extracts are written in single-column tables with a gray background.

1 About this manual

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VoIPBox DSL / VoIPBox BRI – version:20.0.005

1.3 Safety Symbols

The following symbols are used to indicate important information and to describe levels of

possible danger.

Note

Useful information with no safety implications.

Attention

Information that must be adhered to as it is necessary to ensure that the system functions cor-

rectly and to avoid material damage.

Warning

Danger. Could cause personal injury or damage to the system.

Dangerous voltage

Could cause injury by high voltage and/or damage the system.

Electrostatic discharge

Components at risk of discharge must be grounded before being touched.

2 Safety and security precautions

Page 10

VoIPBox DSL / VoIPBox BRI – version:20.0.005

This chapter contains the safety and security precautions. Please be sure and take

time to read this section to ensure your personal safety and proper operation of your

gateway. To avoid personal injury or damage to the system, please follow all safety

instructions before you begin working on your gateway. VoIPBoxes are CE certified

and fulfill all relevant security requirements. The manufacturer assumes no liability

for consequential damages or for damages resulting from unauthorized changes.

2.1 Safety Measures

Danger of electric shock - the power supplies run on 230 V. Do not open the VoIPBox or its

power supply.

Make sure to install the VoIPBox near the power source and that the power source is easily

accessible.

Bear in mind that telephone and WAN lines are also energized and can cause electric shocks.

Be sure to respect country-specific regulations, standards or guidelines for accident preven-

tion.

2.2 Power Supply

The included power supply is to be used exclusively for operation of your VoIPBox.

2.2.1 Technical Data

The following list includes technical information on the power supply:

Type: DSA-15P-12 EU 120150 for VoIPBox

Input voltage: 110-230V~ +/-15% 50-60Hz; 0.5A

Output voltage: 12V

---

; 1.25A

Weight: 115g

Tested and certified as per EN60950-1

2.2.2 Symbols

The symbols on the power supply have the following meanings:

Make sure you read this chapter thoroughly and save the instructions for future reference. Use

only the power supply included in the package contents of your VoIPBox.

Table 2.1 Power Supply Symbols

Symbol Meaning

Certified to conform with European norms.

Protective insulation provided.

For indoor use only.

Not for public disposal. Make sure you dispose of the power supply properly.

Indicates the output polarity of the power supply.

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