TELES TELES.S0/2TR USB-Box Manual de usuario

TELES.S0/2TR USB-Box

ISDN Adapter &

ISDN Terminal Adapter

User’s Manual

Article number: 560.100.157

The hardware and software described in this publication is protected by internatio-

nal copyright law. Use of the software is intended solely for the legitimate owner of

a copy thereof, after having registered with TELES AG. Unauthorized distribution

or use may result in civil and criminal penalties and will be prosecuted. All rights

reserved by TELES AG.

The information in this publication has been compiled with great attention to detail.

Nonetheless, inaccuracies and typographical errors cannot be entirely avoided.

For this reason, TELES provides this information "as is", without warranty of any

kind, either expressed or implied.

The information and products described herein are subject to change without

notice.

TELES®, IntraSTAR®, Intra*®and iSWITCH®are registered trademarks of TELES

AG. All other trademarks used are the property of their respective owners.

Introduction

1 Introduction ............................................................................................................ 1

1.1 TELES.S0/2TR USB Box Features at a Glance ............................................... 2

1.2 System Requirements ...................................................................................... 4

1.3 Package Contents ............................................................................................ 4

2 Installing the TELES.S0/2TR USB Box ................................................................. 5

2.1 Installation Overview ......................................................................................... 5

2.2 Connecting the TELES.S0/2TR USB Box ........................................................ 5

3 Setting up the TELES.S0/2TR USB Box ............................................................... 6

3.1 Setting the PIN .................................................................................................. 7

3.2 Assigning Phone Numbers (MSN) .................................................................... 7

3.3 Setting Device IDs for Each TELES ISDN Device ............................................ 8

4 TELES.S0/2TR USB Box as Full-featured PBX .................................................... 9

4.1 Setting Flash Time for Analog Telephones ....................................................... 9

4.2 Hold, Transfer and Alternate ........................................................................... 10

4.3 Three-Party Conference Calls ........................................................................ 10

4.4 Comfortable Call Transfer ............................................................................... 11

4.5 Completion of Calls to Busy Subscriber (CCBS) ............................................ 12

4.6 Call Forwarding ............................................................................................... 13

4.6.1 Call Forwarding via Central Office ........................................................... 13

4.6.2 Call Forwarding via USB Box .................................................................. 14

4.7 Call Distribution ............................................................................................... 15

4.8 Sending Codes to a PBX or to the Central Office ........................................... 15

4.9 Blocking .......................................................................................................... 16

4.10 Remote Administration ................................................................................. 17

4.11 Personal Callback ......................................................................................... 18

5 TELES.ISDN Device Manager ............................................................................. 19

5.1 The TELES.ISDN Device Manager User Interface ......................................... 19

5.2 Getting Started ................................................................................................ 19

5.3 Settings for Analog Ports ................................................................................ 20

6 Troubleshooting ................................................................................................... 23

6.1 Setting Service Indicators for Analog Ports .................................................... 24

7 Customer Service ................................................................................................ 25

7.1 Checklist for Hotline Contacts ......................................................................... 26

8 Overview of Analog Ports’ Functions ............................................................ 27

TELES.S0/2TR USB Box - Rear View ....................................................Cover

TELES.S0/2TR USB Box - Front View - LED Display ...........................Cover

Specifications ..........................................................................................Cover

Acoustic Signals .....................................................................................Cover

Contents

The TELES.S0/2TR USB box is intended for operation on a Basic Rate Interface.

Please note that the ISDN driver (CAPI) is capable of different D channel proto-

cols. The box’s PBX features, however, are only suited to Euro ISDN (based on a

D channel protocol referred to as DSS1 or ETSI).

The box may not be altered in its construction or its safety features without the ex-

plicit prior consent of the manufacturer. Any alterations exempt the manufacturer

from liability for damages resulting thereby.

Please ensure that no liquids enter the box case. This could cause short circuits or

electric shocks.

Keep smoke, dust, vibrations and moisture from the device. Avoid extreme tem-

peratures, direct sunlight and powerful electromagnetic fields.

Place the box on an even and stable surface, or mount it securely to the wall.

Pictograms

Pictogram Meaning

DReplace receiver

ULift receiver

NKey in call number or any series of numbers

0....9Key in certain number series

PKey in 5-digit PIN

QOK tone

*Star key

#Pound key

RFlash button. Sometimes labeled differently.

GCall in progress

KThree-party conference in progress

For Your Safety

Introduction

The TELES.S0/2TR USB Box is a combination of ISDN adapter for your PC and

terminal adapter for your analog devices.

As terminal adapter...

... the TELES.S0/2TR USB Box provides you with two ports for analog devices.

This means that you can take advantage of ISDN while still using your traditional

telephones. This feature works whether you use your PC or not. Plus, you have

access to functions that are usually only available to full-featured PBXs.

As ISDN adapter...

... the TELES.S0/2TR USB Box connects your PC to IS-

DN, providing you with the same performance as an inter-

nal TELES.BRI board. The TELES.RVS PowerPack

software includes the programs and interface for PC-sup-

ported telephony, internet access, data transmission, etc.

Simply connect the adapter to your computer’s USB port.

As a member of the TELES.Family ...

... the TELES.S0/2TR USB Box can be

combined with other TELES ISDN devices.

All TELES BRI products exploit a patented

technology that lets you profit from further

possibilities with even more power and

comfort: Though you need no additional

wiring or extra charges, all TELES ISDN

devices connected to the same BRI can

communicate with each other. In contrast to

other manufacturers’ ISDN products, this

technology allows you to transfer calls to and from all your ISDN devices without

paying charges. This is also true for a TELES ISDN device you may have attached

to the box’s ISDN socket, e.g. the full-featured ISDN telephone TELES.FON.

1 Introduction

Introduction

General TELES.S0/2TR USB Box Features

• Provides you with the same performance as an internal BRI board. The

TELES.RVS PowerPack software allows you to use all the advantages of PC

supported telephony, internet, data transmission, faxing, etc.

• Plug&Play driver installation when first connected to the PC.

• Hotplugging lets you easily plug the box in and out while your PC is running.

• Features power management.

• Flash-ROM easily updates the firmware without having to replace any hard-

ware components.

• Supports the DSS1 protocol.

• Connects to all analog terminal devices (telephones, fax machines, answering

machine) supporting touchtone dialing (DTMF). Internal connections

between the analog devices are free of charge.

• An additional ISDN device can be attached to one of the box’s ISDN sockets.

Calls between this device and the analog devices are external communica-

tions and are charged. However, thanks to the TELES.Family concept you

can transfer calls to or from this device, thus avoiding charges. This is the

result of a process designed and patented by TELES, which coordinates all

TELES.ISDN terminal devices. Other brands allow call transfer on the same

BRI bus only via parking (for details see Chapter 4.4, page 11).

• Two ISDN channels can be active at the same time. You can make a tele-

phone call and receive a fax or surf the internet at the same time. Or you can

make telephone calls on both analog ports at the same time.

• Several TELES.S0/2TR USB Boxes can be attached to one BRI bus.

• There are two ways to control the analog ports’ functions: from your PC

using the TELES.ISDN Device Manager, or by using the DTMF-capable tel-

ephones attached. If you have a TELES ISDN device connected to the same

BRI please note that different key commands are applicable. Please refer to

the manual delivered with the device or simply use the TELES ISDN Man-

ager.

• 4 LEDs are provided to indicate operating status and analog port usage.

1.1 TELES.S0/2TR USB Box Features at a Glance

Introduction

Features specific to the analog ports

• Each analog port can be assigned a number of its own (MSN). A third MSN

can be programmed for remote control.

• The flash button on the telephone allows you to set up a call (internal or exter-

nal) while in the course of another one. One party is put on hold and you can

switch back and forth between both parties. You can also transfer an

external call to an extension on the other port without waiting for the called

party to pick up the call. If supported by your ISDN line you can make use of

3 party conference calls.

• Calls can be parked to be picked up from another extension or from an ISDN

line connected to the same ISDN line.

• The TELES.S0/2TR USB Box allows two different approaches to configure

Call forwarding: a) Call forwarding unconditional via the box. This is used

to forward calls immediately to the box’s other analog port or to an external

line. b) Call forwarding via ISDN switch. This feature must be subscribed

with your phone company. As a rule, you can take advantage of three types of

Call forwarding: unconditional, no reply, call forwarding when busy.

•Statistics on all connections and charges analysis are performed in a clear

and simple manner by the TELES ISDN Device Manager.

• The analog ports feature several types of call blocking: To control your tele-

phone bill you can set up a charge account or configure various block types.

Unwanted calls can be rejected.

• When calling a busy phone, do not hang up, but use the callback on busy fea-

ture (CCBS = Completion of calls to busy subscriber).

•Direct Call (or baby call) is the feature that allows a preset number be dialed

automatically by simply lifting the receiver – useful for small children who

are not able to dial numbers.

• To prevent unauthorized use, a PIN is needed for all important functions.

• Some functions can be controlled from a remote location, e.g. you can acti-

vate call forwarding by calling the box. This means that you can always be

reached and therefore miss no important calls.

•Personal Callback: You can allow certain persons to use your outside line.

Use this feature if you want to pay the charges for an employee or a family

member.

Introduction

Before installing your TELES.S0/2TR USB Box, check that your computer meets

the following requirements:

• PC equipped with at least a 166 MHz Pentium and 16 MB of RAM

• Windows 98 or Windows 95b OSR 2.1

• Graphics card with at least VGA resolution (800 x 600 pixels, 16 colors)

• Hard disk space: 40 MB

• Your PC must be equipped for USB support:

- Windows support for USB devices must be active. Check for the Universal

serial bus controller category in the Windows Device Manager. You

should see the USB Host Controller and USB Root Hub entries when you

click the plus sign ("+") for this category.

- Windows 98 is fully USB-ready. Under Windows 95b OSR 2.1, you may

need to install the Microsoft USB Supplement (usbsupp.exe). This

supplement is currently included on Windows CDs marked "USB-sup-

port". The installation of this supplement requires you to restart your com-

puter. After restarting, proceed with the TELES.S0/2TR USB Box

installation.

• ISDN line: Point-to-multipoint access or internal BRI provided by a PBX

- To display charges, the ISDN line must support advice of charges.

• TELES.S0/2TR USB Box

• Power supply unit

• ISDN connecting cable with an RJ-45 connector on either end

•USBcable

• User’s manual "TELES.S0/2TR USB Box"

• User’s manual " TELES ISDN Adapter + TELES.RVS PowerPack"

• CD ROM with ISDN driver and TELES.RVS PowerPack applications soft-

ware

1.2 System Requirements

1.3 Package Contents

Installing the TELES.S0/2TR USB Box

The following steps are necessary to install the TELES.S0/2TR USB Box:

1. Connect the box to the ISDN line and the power supply.

2. Connect the analog devices. If available, connect your ISDN device as well.

After these steps have been completed, you can make and receive calls on the ana-

log devices attached. However, it is advisable to complete the following steps:

3. Connect the TELES.S0/2TR USB Box to the PC’s USB port.

4. Install the ISDN driver software and, if required, the user software

TELES.RVS PowerPack. For instructions refer to the installation manual

"TELES.ISDN Adapter + TELES.RVS PowerPack".

5. Change the PIN required for configuring the analog ports.

6. Assign numbers (MSN).

7. Adjust flash time on your analog telephones.

•Plugthepower supply into the 220V/230V wall outlet. Connect the other

end of the power supply cable to the socket marked 12V. Connect the

TELES.S0/2TR USB Box to the ISDN line with the RJ-45 connector cable

supplied. The TELES.S0/2TR USB Box performs a self-test. Each of the

LEDs lights up briefly. When the test is completed, the red LED lights up,

indicating that the box is operational.

• Connect the analog devices to the two

analog ports on the back of the

TELES.S0/2TR USB Box. These

ports are in the form of 6-pin RJ-11

jacks, according to international

standards. The letters aand bin the

figure mark the pins assigned.

2 Installing the TELES.S0/2TR USB Box

2.1 Installation Overview

2.2 Connecting the TELES.S0/2TR USB Box

Left: RJ-11 connector cable typically

used for analog equipment, such as

telephones, modems, fax machines.

Right: Analog jack on the back of

the box. The letters aand bmark

the pins assigned.

Setting up the TELES.S0/2TR USB Box

• An additional ISDN device can be attached to the remaining ISDN jack.

Please note that this is not an extra ISDN port but only an "extension" passed

through from your BRI, similar to a Y connector.

•UsetheUSB cable to connect the box to your PC. The box will automati-

cally be displayed as a new hardware component. Insert your TELES.RVS

PowerPack CD and follow the screen messages to set up the ISDN driver as

described in the installation manual "TELES.ISDN Adapter + TELES.RVS

PowerPack".

There are several ways to program the TELES.S0/2TR USB Box:

A) The easiest way is to program your TELES.S0/2TR USB Box from your PC,

using the TELES.ISDN Device Manager. Please refer to Chapter 5, page 19ff,

for details.

B) Alternatively, use the connected telephones.

- To program the two analog ports, key in the commands listed in Chapter

8, page 27ff. Be sure your analog telephones can generate DTMF tones. If

your telephones are set to the pulse mode, check the manual supplied to see

if you can switch from pulse to tone dialing. Pulse dial phones cannot be

used to program the box. (However, you can use them to make calls). All

commands begin with * and end with #. Be sure your telephones have

these keys.

If a function has been correctly set, you will hear the OK tone (short, regu-

lar tone).

If a function could not be activated, you will hear the error tone (repeti-

tive, piercing tone).

- If you have an ISDN device connected, use the commands described in the

manual supplied with it. If your ISDN device is a TELES product, you can

take advantage of the TELES ISDN Device Manager as well.

C) For the two analog ports, you can also use your answering machine remote

control.

3 Setting up the TELES.S0/2TR USB Box

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