Technicolor COM1000 Manual de usuario

REV. 2.72

DIRECTV COM1000

Integrator's Manual

Software Version

ST02.08.07

Contents

1INTRODUCTION...............................................................................10

2COM1000 PRODUCT DESCRIPTION ....................................................13

3MECHANICAL OVERVIEW ..................................................................17

3.1 COM200 Front View ................................................................................................ 17

3.2 COM200 Rear View ................................................................................................. 18

3.3 COM24 Card............................................................................................................ 19

3.4 COM24FLX Card ...................................................................................................... 20

3.5 GbE Card ................................................................................................................. 21

3.6 XDR24 Card............................................................................................................. 21

3.7 QAM24 Board ......................................................................................................... 21

4GETTING STARTED...........................................................................24

4.1 Setting up Multiple Chassis...................................................................................... 24

4.2 Installation Requirement Guidelines........................................................................ 27

4.2.1 General System Guidelines ......................................................................................... 27

4.2.2 System Integrator Guidelines ..................................................................................... 28

4.2.3 System Operator Guidelines....................................................................................... 28

5CONFIGURING THE SYSTEM................................................................30

5.1 Useful tools............................................................................................................. 30

5.1.1 Configuration tool ...................................................................................................... 30

5.1.2 DHCP Server................................................................................................................ 30

5.1.3 Video Playback ........................................................................................................... 31

5.1.4 System Logging........................................................................................................... 31

5.1.5 TFTP/FTP Server.......................................................................................................... 31

5.1.6 IP Address Discovery................................................................................................... 32

5.2 Connecting to the COM1000.................................................................................... 33

5.2.1 Preparing Your Computer’s Network Connections..................................................... 33

5.2.2 Avoiding IP Address conflicts...................................................................................... 35

5.3 Using a TFTP Server ................................................................................................. 35

5.3.1 Determining Your IP Address...................................................................................... 35

5.3.2 Configuring Your TFTP Server..................................................................................... 37

6USING THE COM1000 WEB INTERFACE ...............................................43

6.1 Discovery of COM24 and COM24FLX Cards ............................................................. 43

6.1.1 Fields prior to ST02.05.05 no longer present ............................................................. 47

6.1.2 Fields present after ST02.05.05.................................................................................. 47

6.2 Scanning for COM24 Cards ...................................................................................... 49

6.3 Refreshing the COM1000 Display............................................................................. 51

6.4 Displaying COM1000 Status..................................................................................... 52

6.5 Evaluating COM24 Authorization Status .................................................................. 54

6.6 Evaluating COM1000 System Status......................................................................... 58

6.7 Evaluating COM1000 Health Status ......................................................................... 60

6.8 The Tune Command ................................................................................................ 63

6.8.1 Tuning the COM24 Cards ........................................................................................... 64

6.8.2 Evaluating COM24 Informational Status ................................................................... 68

6.8.3 Using the COM24 “Direct Tune” Feature ................................................................... 70

6.8.4 Using the COM24 LED Control Feature ...................................................................... 71

6.8.5 Using the COM24 File Transfer Utility........................................................................ 72

6.8.6 Setting the COM24 User Configuration Options ........................................................ 74

6.8.7 Reading the COM24 CAM Log Data ........................................................................... 75

6.8.8 Using the COM24 Software Reset Feature................................................................. 79

6.9 Using the COM1000 TuneAll Command ................................................................... 80

6.10 Using the DIRECTV Electronic Program Guide (EPG) ................................................. 83

6.10.1 Starting Out .............................................................................................................. 85

6.10.2 Configuring the EPG ................................................................................................. 89

6.10.3 Adding a Logo to the EPG......................................................................................... 92

6.11 Using the COM24 Syslog Command ......................................................................... 93

6.12 Using the COM24 ATSC Command ........................................................................... 94

6.13 Using the COM24 401 Command ............................................................................. 95

6.14 Using the COM24 QAM Command........................................................................... 96

6.15 Using the COM24 Help Command............................................................................ 99

7COM1000 FIRMWARE UPGRADE PROCEDURES...................................100

7.1 Preparing for a Firmware Upgrade......................................................................... 100

7.2 Upgrading COM24 Firmware ................................................................................. 100

7.3 Upgrading a FLX24 from SD to HD.......................................................................... 103

7.4 Upgrading QAM24 Firmware ................................................................................. 104

8COM1000 DIAGNOSTIC CAPABILITIES ...............................................107

8.1 Indicator lights ...................................................................................................... 107

8.1.1 Power Supply Issues.................................................................................................. 107

8.1.2 System Startup ......................................................................................................... 108

8.1.3 Normal Operation .................................................................................................... 109

8.1.4 Software Upgrade .................................................................................................... 110

8.2 Network Connectivity Indicators ........................................................................... 112

9DIRECTV AUTHORIZATION .............................................................113

10 GENERAL TROUBLESHOOTING TIPS ....................................................114

10.1 Testing Video without Pro:Idiom Encryption.......................................................... 114

10.1.1 Streaming Video to a Standard Television ............................................................. 114

10.1.2 Streaming Video to your PC.................................................................................... 115

10.2 Preventing Pro:Idiom key loss ............................................................................... 117

10.3 Changing the Input................................................................................................ 118

10.4 Verifying Card Authorization ................................................................................. 118

Appendix A COM24 IP CONFIGURATION CONSIDERATIONS ....................119

Appendix B RF SANITY CHECK ..........................................................124

Appendix C TROUBLESHOOTING THE COM1000 ..................................125

List of Figures

Figure 1 –COM1000 System Overview ...................................................................................... 14

Figure 2 –COM200 Front View................................................................................................... 17

Figure 3 –COM200 Rear View.................................................................................................... 18

Figure 4 - COM24 Card................................................................................................................ 19

Figure 5 - COM24FLX Card ........................................................................................................ 21

Figure 6 –QAM24 Board installed in Chassis............................................................................. 22

Figure 7 –QAM24 Front View .................................................................................................... 23

Figure 8 –COM200 Chassis ID Configuration Switch Location................................................. 25

Figure 9 –COM200 Chassis ID Configuration Switch Closeup.................................................. 25

Figure 10 - COM24FLX to SWM Module connections............................................................... 29

Figure 10 –Results from the COM24 Discovery Tool................................................................. 32

Figure 11 –Network Connections Window ................................................................................. 33

Figure 12 –Internet Protocol Configuration................................................................................. 34

Figure 14 –Accessing the Command Prompt window ................................................................ 36

Figure 15 –Running ipconfig....................................................................................................... 36

Figure 16 –Tftpd32 Startup Screen .............................................................................................. 38

Figure 17 –Tftpd32 Settings Window (Global Settings).............................................................. 39

Figure 18 –Tftpd32 Settings Window (TFTP Settings)............................................................... 40

Figure 19–Tftpd32 Settings Window (Syslog Settings) .............................................................. 41

Figure 20 –Tftpd32 File Transfer Progress Screen ...................................................................... 42

Figure 21 –Tftpd32 Completed Transfer Screen.......................................................................... 42

Figure 22 - COM1000 Web Based User Interface Introduction Page.......................................... 43

Figure 23 - COM24 Discover Page .............................................................................................. 44

Figure 24 - Discover Page w. COM24FLX.................................................................................. 45

Figure 25 –COM1000 Discover Page (showing colors).............................................................. 46

Figure 26 –COM1000 Scan Page ................................................................................................ 50

Figure 27 –COM1000 Refresh Page............................................................................................ 52

Figure 28 –COM1000 Display Page............................................................................................ 53

Figure 29 –COM1000 Pairing Info Page..................................................................................... 54

Figure 30 –COM24 Multi-card Upgrade Feature........................................................................ 56

Figure 31 –COM24 Multi-card Upgrade Results Page................................................................ 57

Figure 32 –COM1000 SysInfo Page ............................................................................................ 58

Figure 33 –COM1000 HealthInfo Page....................................................................................... 60

Figure 34 –COM24 Basic Tune Screen....................................................................................... 63

Figure 35 –Advanced Tune screen portion of Advanced Edit page............................................ 65

Figure 36 –“Info” Section on Advanced Edit Page. .................................................................... 68

Figure 37 –“Direct Tune” Interface on Advanced Edit page....................................................... 70

Figure 38 –“LED Control” Interface on Advanced Edit page..................................................... 71

Figure 39 –“File Transfer” Interface on Advanced Edit page ..................................................... 72

Figure 40 –“User Config” Interface on Advanced Edit page...................................................... 74

Figure 41 –“CAM Log” Interface on Advanced Edit page ......................................................... 76

Figure 42 –CAM Log Report....................................................................................................... 77

Figure 43 –“Reset” Interface on Advanced Edit page................................................................. 79

Figure 44 –COM1000 TuneAll Page............................................................................................ 80

Figure 45 –COM1000 EPG Page ................................................................................................ 85

Figure 46 –COM1000 EPG Page (Configured)........................................................................... 88

Figure 47 –COM24 EPGLoad Result.......................................................................................... 89

Figure 48 –Guide Channel (EPG)................................................................................................ 91

Figure 49 –EPG Logo Adjustments............................................................................................. 92

Figure 50 –Guide Channel (EPG) with Custom Logo................................................................. 92

Figure 51 –COM24 Syslog Report .............................................................................................. 93

Figure 53 –QAM24 Command Screen (bottom portion)............................................................. 97

Figure 54 –COM24 Help Command............................................................................................ 99

Figure 55 –Multi-card COM24 SW Upgrade............................................................................ 101

Figure 56 –Multi-card COM24 SW Upgrade Results ............................................................... 102

Figure 58 –QAM24 SW Upgrade.............................................................................................. 105

Figure 59 –QAM24 SW Upgrade Results ................................................................................. 106

Figure 60 –Network Connectivity Indicator LEDs.................................................................... 112

Figure 61 –Configuring VLC Media Player .............................................................................. 115

Figure 62 –Opening a Network Stream ..................................................................................... 116

Figure 63 –Streaming Video from a COM24 Card ................................................................... 117

List of Tables

Table 1 –Definition of Terms ...................................................................................................... 10

Table 2 –COM200 Chassis ID Configuration ............................................................................. 27

Table 3 –LED States.................................................................................................................. 107

Table 4 –LED Startup Behavior ................................................................................................ 108

Table 5 –LED Behavior during Normal Upgrade...................................................................... 110

Table 6 –RF Spot Check Values................................................................................................ 124

THIS PAGE IS INTENTIONALLY

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THIS PAGE IS INTENTIONALLY

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1INTRODUCTION

This document describes the processes and procedures for configuring a COM1000 system. The

following sections will provide a brief overview of the system hardware, an in-depth guide to the

COM24 user interface, and descriptions of certain system processes. Also included are several

indices that cover common troubleshooting problems.

It is recommended that you read through the entirety of the manual, or at least review the main

sections before working with the system, as it contains some important pointers that may come in

handy during setup and maintenance.

The table below provides an explanation of some useful terms and device names that will be

referred to throughout the manual. You should use these terms to familiarize yourself with the

different aspects of the system before proceeding any further.

Table 1 –Definition of Terms

Term

Definition

COM1000

This is the complete system, consisting of the following: one or more COM100

(now discontinued) or COM200 chassis, COM120 or SWM units, an optional

gigabit Ethernet switch, and QAM24 cards or alternatively comercial edge

QAMs.

COM120

A RF (radio frequency) distribution panel, which is necessary to enable KaB

band signal delivery. The manual will use this device as a reference, but it may

be replaced with a similar device of your choosing.

COM200

A chassis that can support up to 12 receiver cards. This chassis contains an

integrated gigabit Ethernet switch and Ethernet Card, but does not include

other necessary equipment such as an edge QAM device, Ethernet switches, or

RF distribution and signaling electronics.

COM100

The first-generation chassis of the COM1000 series chassis, similar in structure

to the COM200 but lacking backplane Ethernet connections. This product was

discontinued in 2010.

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