TCS Ubiquity Cloud QD2040D Manual de usuario
2800 Laura Lane • Middleton, WI 53562 | 800.288.9383 • | www.tcsbasys.com 202303
|Installation Manual
Ubiquity Cloud Building Manager
QD2040C/D
2800 Laura Lane • Middleton, WI 53562 | 800.288.9383 • | www.tcsbasys.com
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Contents
Installation..........................................................................................................3
Introduction ...........................................................................................................................................3
Material List.............................................................................................................................................3
Mounting.................................................................................................................................................3
Input Connections.................................................................................................................................3
QD2040C/D Power and Communication Connections ................................................................4
RS-485 Network Wiring .......................................................................................................................4
Three-Wire Network Wiring.......................................................................................................................................... 5
Two-Wire Network Wiring............................................................................................................................................. 6
Startup .....................................................................................................................................................7
Troubleshooting ....................................................................................................................................7
Power LED Does Not Light Up ...................................................................................................................................... 7
No Communications with Controllers on the Network .......................................................................................... 7
No LAN Link to the Internet .......................................................................................................................................... 7
No Communication with RS-485 Ports (COM 1 and 2), Ubiquity Time-Out, or No Data.................................. 8
Ubiquity Cloud Oine ...................................................................................................................................................8
Conguration ......................................................................................................9
Introduction ...........................................................................................................................................9
Gateway Configuration Via Laptop.............................................................................................................................. 9
Gateway Configuration via CLI................................................................................................................................... 15
Appendices.......................................................................................................17
Appendix A: Local Management Port ..............................................................................................17
Connection Setup ......................................................................................................................................................... 17
Appendix B: Revert Back to DHCP Settings....................................................................................23
Appendix C: Monitor and Keyboard ............................................................................................... 26
Connection Setup .........................................................................................................................................................26
Appendix D: Configuring Local Management Port as a Failover Port .......................................27
Failover Port Configuration Via Internal Gateway .................................................................................................. 27
Failover Port Configuration Via CLI ...........................................................................................................................29
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Introduction
Congratulations on choosing the TCS QD2040C/D series of Ubiquity Cloud Building Managers! This manual covers
versions C and D of the QD2040 Ubiquity Cloud Building Manager. The QD2040C/D series is a compact, versatile network
controller that seamlessly connects with Ubiquity Cloud™ via TCSbus or Modbus.
This manual includes all the information you will need to properly install and set up your QD2040C/D. As most units
come precongured, you will most likely only need to read the Installation section of this manual and you can skip the
Conguration section.
However, some customers do order their units without being congured beforehand; for those customers, we include the
comprehensive Conguration section which contains essential information they will need to set up the unit.
If you have any questions regarding your QD2040C/D or your network, contact TCS Technical Support at 800.288.9383,
ext. 2. Our Technical Support Department hours are Monday – Friday, 7:00 a.m. to 7:00 p.m. (CST).
Material List
• QD2040C/D Ubiquity Cloud Site Gateway
• External Power Supply
• Wall Mounting Bracket
• Two 120 Ω terminating resistors for RS-485 networks
Mounting
The QD2040C/D is designed to be hung on a wall via the mounting screw holes in each unit. It may also be set on a shelf
or table. If mounting on a wall, do not allow the mounting screws to touch the circuit board inside the enclosure.
When selecting a location to mount the QD2040C/D, be sure to allow space for cable connections. Locate the QD2040C/D
away from excessive dust, heat sources, moisture or direct sunlight. The ideal environment is a server room. The
temperature of the room should not exceed 77ºF (25ºC); good ventilation is mandatory.
Input Connections
Refer to the “QD2040C/D Power and Communication Connections” on page 4 for the following input connections:
Power: Attach the included power supply to the front of the QD2040C/D and insert the power plug into a 120 VAC socket.
Upon connection the unit should power up automatically. If it does not, press the Power button once. The device will beep
to conrm it is powering up (model QD2040D only).
Ethernet: Connect an Ethernet cable from your network to the Ethernet port labeled Cloud Ethernet 1. Do NOT connect to
Local Ethernet 2, which is only used for administration or as a fail-over Ethernet port (see “Appendix D: Conguring Local
Management Port as a Failover Port” on page 27). If you are using a cellular modem, connect the Ethernet cable to the
Ethernet port on the Cellular Modem.
RS-485 Network: Connect an RS-485 network to one of the COM ports.
USB PORT 1-4 (Optional): Connect an RS-485 network via a USB cable to an RS-485 converter (QD1010), or connect a
TCS ZigBee network via a wireless gateway (QW1010).
NOTE: The remaining ports on the QD2040C/D are unused or reserved for Admin only.
Installation
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Installation
QD2040C/D Power and Communication Connections
Power and Communication Connections
RS-485 Network Wiring
All controllers connected to the network must be programmed with the same communication baud rate as well as a
unique communication address from 0 to 255, excluding 248. On controllers with displays, this can be done from the
controller using its keypad and display, by using TCS Insight software, or by calling TCS Technical Support (800.288.9383,
ext. 2). TCS Technical Support can access the QD2040C/D online and change the address of a controller.
Use 22 AWG, twisted shielded three-conductor or two-conductor cable for network wiring. Network wiring should start
at one controller and go to the next and then go to the next, until the nal controller is reached. Wiring is such that all “A”
wires are connected to “A” wires, all “B” wires are connected to “B” wires, and all “REF” wires are connected to “REF” wires.
NOTE: “A” refers to the negative (–) RS-485 connection and “B” refers to the positive (+) RS-485 connection.
A 120 Ω terminating resistor should be placed at each of the two ends of the network directly across the “A” and “B” wires.
• If the QD2040C/D will be at one end of the network, hard-wire a 120 Ω terminating resistor across the “A” and “B”
terminals of the QD2040C/D (See “Three-Wire Network Wiring” on page 5).
If the QD2040C/D will be in the middle of the network, do not wire in the terminating resistor on the QD2040C/D terminal
block.
Connect one end (ideally the furthest end from the QD2040C/D) of the shield wire of the network wiring to earth ground.
NOTE: If you encounter time-out errors, contact TCS Technical Support (800.288.9383, ext. 2).
POWER
CORD
USB
CABLE
ETHERNET
CABLE
Rx/Tx Activity LEDs
To Wall Outlet
To Internet
To Controllers
Not Used
USB PORT 2
USB PORT 1
USB PORT 4
USB PORT 3
CLOUD
ETHERNET 1
POWER
(12VDC)
HDMIDP
REF REF
BA
B
COM 1 COM 2
A
USB
CABLE
To RS-485 Converter (QD1010)
Local
Management
Port
Monitor Ports
(Admin Only)
LOCAL
ETHERNET 2
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Installation
Three-Wire Network Wiring
Follow this wiring diagram for all three-wire systems (this is common).
NOTES: In the middle of the network, all network wiring shields should be twisted together and taped off to prevent
accidental grounding. More than one ground on the network wiring can result in communication failure.
A maximum of two terminating resistors can be used.
Three-Wire Diagram
QD2040C/D at end of the network.
QD2040C/D in the middle of the
network.
1 3
2
Shielded, twisted three-conductor
communications wiring with one end
earth grounded. (120 Ω terminating
resistors provided.)
Shielded, twisted three-conductor
communications wiring with one end
earth grounded. (120 Ωterminating
resistors provided.)
4
NOTES:
1. If using more than 64 controllers,
use the second RS-485 port or
additional QD1010 adapters.
2. Each controller must use the
same baud rate and be assigned
a unique address.
A
B
REF
Shield
A
B
REF
A
B
REF
Earth Ground
Only at one end
Drain
Wire
Last in Daisy Chain
120Ω
Terminating
Resistor
COM 1
REF AB
Drain
Wire
120Ω
Terminating
Resistor
A
B
REF
A
B
REF
A
B
REF
Last in Daisy Chain
Shield
Last in Daisy Chain
Earth Ground
Only at one end
120Ω
Terminating
Resistor
A
B
REF
A
B
REF
A
B
REF
Shield
Drain
Wire
COM 1
REF REF
AA
BB
120Ω
Terminating
Resistor
12
3
3
4
44
COM 1
REF A
B
COM 1
REF A
B
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QD2040C/D at end of the network.
QD2040C/D in middle of the network.
1 3
2
Shielded, twisted two-conductor
communications wiring with one end
earth grounded. (120 Ω terminating
resistors provided.)
Shielded, twisted two-conductor
communications wiring with one end
earth grounded. (120 Ω terminating
resistors provided.)
4
NOTES:
1. If using more than 64 controllers,
use the second RS-485 port or
additional QD1010 adapters.
2. Each controller must use the
same baud rate and be assigned
a unique address.
Two-Wire Network Wiring
Follow this wiring diagram for two-wire (Modbus) wiring systems (this is not common).
Two-wire diagram
A
B
Shield
A
B
A
B
Earth Ground
Only at one end
Drain
Wire
Last in Daisy Chain
120Ω
Terminating
Resistor
COM 1
REF AB
Drain
Wire
120Ω
Terminating
Resistor
A
B
A
B
A
B
Last in Daisy Chain
Shield
Last in Daisy Chain
Earth Ground
Only at one end
120Ω
Terminating
Resistor
A
B
A
B
A
B
Shield
Drain
Wire
COM 1
REF REF
AA
BB
120Ω
Terminating
Resistor
12
3
3
4
44
COM 1
REF A
B
COM 1
REF A
B
Installation
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Installation
Startup
1. Verify all RS-485 connections from the controller network to the QD2040C/D are complete.
NOTE: Refer to “QD2040C/D Power and Communication Connections” on page 4 for steps 2 through 5 below.
2. Verify that all 24V power wiring to the controller network has been completed; all controllers are powered on and
each controller has been programmed with a unique RS-485 address.
3. Connect one end of the Ethernet cable to the Ethernet port labeled Cloud Ethernet 1 on the QD2040C/D, and the
other end to the network port provided by the customer, or to a cell modem (if utilized).
4. Connect the power source to the QD2040C/D and apply power. If your QD2040C/D was precongured by the TCS
factory or another user, it will automatically go online and contact Ubiquity Cloud.
5. You MUST call TCS Technical Support (800.288.9383 ext. 2) to verify connection and activate the unit.
6. If your QD2040C/D was not ordered precongured: You can congure it at this time. See the Conguration Section
on page 9.
Troubleshooting
Power LED Does Not Light Up
Be sure that the 12V, 5A tip positive power supply module included with the QD2040C/D is plugged in to a 120VAC outlet
that has power.
No Communications with Controllers on the Network
Make sure the baud rate selection for the QD2040C/D is set to match the baud rate of all the controllers on each port
network (the default communication speed of the serial bus is 9600). All controllers on the network must have a unique
address, excluding the reserved address ‘248’. All controllers on any given port must be of the same type, whether
Modbus or TCSbus. Also, each port must be congured for the appropriate type of communication.
Check the network wiring, making sure to follow polarity; the wire that goes to A must go to A in all devices, as well as the
wire that goes to B and REF.
No LAN Link to the Internet
Verify the network cable is connected correctly and make sure the LEDs next to the Ethernet jack are properly illuminated.
For example, a solid green LED at the RJ-45 LAN connector usually indicates that the QD2040C/D is either connected or
receiving a signal. If the green light is ashing, this is an indication of data being sent or received.
If there are no lights, the QD2040C/D may not be connected properly, or may not be receiving a signal from the network. If,
after checking the connections, the LED indicators are still off, the network adapter, port, or cable may be defective.
If there are lights but there is still no communication, this could be because the network communication is not set
properly or there is a bad rewall proxy setting. Contact your IT department for support, or contact TCS Technical Support
(800.288.9383, ext. 2) for assistance.
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Installation
No Communication with RS-485 Ports (COM 1 and 2), Ubiquity Time-Out, or No Data
Verify each port on the QD2040C/D has the proper biasing resistors as specied by TCSbus and Modbus standards. Verify
each port is also optically isolated, which cleans up the signal and protects the unit from taking stray voltage off the RS-
485 lines.
A set of LEDs on each of the RS-485 ports on the QD2040C/D allow the building occupant to view operational status of
the serial communication integrated board:
• GREEN – blinking indicates transmitting (Tx)
• YELLOW – blinking indicates receiving (Rx)
If neither of these lights are functioning, there could be a bad connection, a bad cable, a bad ground, or a bad component.
Contact TCS Technical Support (800.288.9383, ext. 2) for assistance.
Ubiquity Cloud Ofine
If your Ubiquity Cloud site is in extended ofine status, power cycle the QD2040C/D to bring Ubiquity Cloud back online.
Soft Reboot
A soft reboot of the device will allow all of the device data logs to be saved.
1. Press and release the power button on the front of the device once.
2. Wait 10 seconds.
3. Listen for a “blip” sound which indicates the device has shut down.
NOTE: Not all models are equipped with a speaker so you may not hear the audible shutdown cue.
4. The blue power light should come back on automatically as the device restarts.
Hard Reboot
If you have tried a soft reboot and your Ubiquity Cloud site is still ofine after 15 minutes, perform a hard reboot.
1. Press the power button on the front for 10 seconds. This will fully power down the device after saving logs and data.
2. After the device has powered off, press the power button once to turn it back on.
If the Ubiquity Cloud site is still ofine, check network activity to verify that the QD2040C/D is connecting to the Internet.
When the device is powered on and the Ethernet cable is plugged in, you will see a solid amber light and a solid green
light that will ash while establishing a connection. If either of these lights are missing, unplug the Ethernet cable and
plug it back in again. If the Ubiquity Cloud is still ofine, there may be an issue with the network itself. Contact your IT
department to check for issues.
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Configuration
IMPORTANT: If you ordered your QD2040C/D preconfigured by TCS, which is typical,
you can skip this section! The Configuration section is for customers who did not
order their QD2040C/D preconfigured by TCS, or who need to reconfigure their unit.
Introduction
The QD2040C/D utilizes an internal Gateway to communicate with Ubiquity Cloud and the attached device networks. This
Gateway can be congured locally by connecting a laptop directly to the device, or by connecting a monitor and keyboard.
When using a laptop, you can congure the Gateway through the QD2040C/D’s internal web page. When using a monitor
and keyboard, you can congure the Gateway via the text-based Command Line Interface (CLI).
NOTE: All Ubiquity Cloud services are accessed by logging into the Ubiquity Cloud Server (www.ubiquitysystems.net),
not by using the internal Gateway.
The unit is precongured with a default Gateway login and password, which is supplied to customers upon request. It is
the customer’s responsibility to congure a custom login and password. Contact TCS Technical Support (800.288.9383,
ext. 2) for information on managing Gateway login credentials.
Gateway Conguration Via Laptop
Once you have made a connection and have logged in (see “Appendix A: Local Management Port” on page 17) you can
congure the operation of the unit by selecting the proper parameters for your application.
If you are unable to access the internal Gateway, contact TCS Technical Support (800.288.9383, ext. 2) for assistance.
Installation Information
The Hardware Identity section contains unit-related information used to uniquely identify the unit when it is being serviced
in the eld. The Software Status section contains software/application-related information that identies the level of
patching of the unit. The Site Time is used by the local network and the QD2040C/D until the Ubiquity Cloud Server
performs a time synchronization with the site.
NOTE: Be sure to set the correct time zone so that the site will correctly adjust the time during future time
synchronizations with Ubiquity Cloud.
Once you are nished entering information in this section, click the Update Installation Info button.
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Configuration
Installation Information
Application Information – Overview
This section contains settings which dene how the QD2040C/D interacts with the controller network, and how it
communicates the data to the Ubiquity Cloud Server.
Application Options
You must select a Network Polling Cycle Time for the QD2040C/D. This is the time interval that the unit will poll the entire
network of controllers on all ports. You must select whether to allow caching the host name via DNS. Typically, this is
left unchecked. You must select how often the QD2040C/D connects to the Ubiquity Cloud Server. Typically, this is set to
“Always On.”
Enter the Ubiquity Cloud Server location (www.ubiquitysystems.net) by clicking the “Set Ubiquity Domain Name” button.
NOTE: Secure Sockets Layer (SSL) requires port 443 outbound to be open.
• Connection Times: (Default Always On) The interval when the unit posts data to the Ubiquity Cloud
• Network Polling Cycle Time: (Default 1 minute) How often the RS-485 network is polled
RS-485 Network - Port Conguration
Both RS-485 communication (COM) ports are congured using this interface. While the COM ports are automatically
detected once the QD2040C/D is powered on, each active port will need to be congured to ensure proper functioning of
the network. Ports can be enabled or disabled from the drop-down menu as well.
Protocol: Select the communications protocol being used on each port. TCSbus is selected by default.
Baud Rate: This is the data transmission speed on the network. The Baud Rate must be the same selection for the port
conguration as it is on every device communicating to that port.
Este manual sirve para los siguientes modelos
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