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STACK DVR3 User Guide
Appendix D. Service and Support
ii STACK DVR3 User Guide
Contents
Contents
Chapter 1. Introduction.................................................................................. 1
Chapter 2. Essential User Information ......................................................... 3
Video Standard.............................................................................................. 4
Using a New Compact Flash Card................................................................ 4
Playing a Recording...................................................................................... 4
Before Making a Recording.......................................................................... 4
Deleting Files................................................................................................ 5
Chapter 3. Installation.................................................................................... 6
DVR3-130 Wiring......................................................................................... 8
DVR3-240/440/540 Wiring ........................................................................ 10
Chapter 4. Operation.................................................................................... 13
To make a recording:................................................................................... 13
To play a recording: .................................................................................... 16
Operation with a new Compact Flash Card ................................................ 17
Formatting a Compact Flash Card .............................................................. 17
Deleting Files.............................................................................................. 18
Corrupted Compact Flash Cards................................................................. 18
Chapter 5. Compact Flash Cards................................................................ 20
Chapter 6. Conguration ............................................................................. 21
Connection .................................................................................................. 21
Information ................................................................................................. 23
Video Setup................................................................................................. 24
Camera Conguration................................................................................. 27
Audio Setup ................................................................................................ 30
Advanced AGC ........................................................................................... 31
Data Recorder ............................................................................................. 34
Record Control............................................................................................ 36
Alarms......................................................................................................... 37
G Sensors .................................................................................................... 38
Interfaces..................................................................................................... 39
Pincodes ...................................................................................................... 41
Misc............................................................................................................. 42
Chapter 7. Video and Data Systems ............................................................ 43
If you or your Dealer have identied a fault with your
STACK equipment, it is possible to return the goods for
inspection. Your dealer will help you with this. Before
returning your equipment, please be aware that:
• All services and repairs are subject to an initial
inspection. No commitment can be made to repair the
goods in full or within a specied budget or timescale
until this inspection is complete.
• An initial inspection fee will be charged for all services
and payment is required before we conduct the
inspection. On completion of the inspection, you will be
advised of any work and the costs involved in repairing
the goods. At this point you have the choice to proceed
or terminate this service.
• It is your responsibility to safely ship (at your expense)
the goods to STACK. It is also your responsibility to
arrange for the safe return of the goods unless they are
repaired under warranty, in which case STACK will
organise their return. Please ensure that goods are
adequately packaged and insured for the journey.
To arrange for your equipment to be returned for inspection,
please contact your dealer. The process for returning goods
is as follows:
1. Your dealer will complete and send you a Returns
Authorisation form by email, fax or post. This form
includes a unique Returns Authorisation Number (RAN).
2. You must include that form with the goods when shipped.
Your dealer will advise you about shipping.
Service Enquiries
• Date of purchase
• The packing list supplied with the product
• If it is a Data Logging product, please provide the TAG
or Serial number, software licence number and DataPro
version. Your Dealer will help you locate those
numbers.
