Sony CLIE PEG-TJ27 Manual de instrucciones

A-BTH-100-11 (1)

Personal Entertainment Organizer

PEG-TJ37

PEG-TJ27

Trouble-

shooting

Q&A

Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)

Troubleshooting

• My CLIÉ handheld does not

work properly

• Error messages

• I cannot enter text properly

• I forgot my password

• HotSync®problems

• I cannot beam data

• I cannot make a backup

• I cannot connect to the Internet

(for PEG-TJ37 only)

• The contents of websites cannot be

displayed (NetFront v3.1 for CLIE)

(for PEG-TJ37 only)

• I cannot use e-mail (CLIE Mail)

• Problems with

the CLIE Update Wizard

• Problems on taking pictures

• Peripheral devices are not

recognized

• I cannot play music

(AeroPlayer for CLIE)

(for PEG-TJ37 only)

• I cannot use “Memory Stick” media

• I cannot transfer data

• Problems with the CLIE Launcher

• How to operate basic

applications (PIM)

• Problems with the Mobile Manager

(for PEG-TJ37 only,

for supported areas only)

• Problems with

the Mobile Connection Wizard

(for PEG-TJ37 only,

for supported areas only)

Customer Support and

Customer Registration

01US01COV.book Page 1 Monday, December 8, 2003 11:33 AM

Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)

If you encounter problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Restarting your CLIÉ handheld

(soft reset)

If your CLIÉ handheld does not turn on or respond even after the battery is

charged, performing a soft reset may solve the problem.

All records and add-on applications stored on your CLIÉ handheld are retained

even after performing a soft reset.

bFor details on soft reset, refer to “Basic operations of your CLIÉ handheld:

Restarting your CLIÉ™handheld” in the supplied “Read This First

(Operating Instructions)”.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Other Troubleshooting Steps

If you cannot solve the problem after performing a soft reset, please follow the

steps below.

It is recommended that you make note of any messages or alerts that are displayed.

Refer to “Frequently Asked Questions” in the supplied

“Read This First (Operating Instructions)” or this manual.

2Refer to the Sony CLIÉ handheld Support website

Double-click (CLIÉ Info) on the Windows desktop, and select [CLIÉ™

Handheld Support].

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

If problems persists

Refer to “Customer Support and Customer Registration” (page 50), or contact

your nearest Sony dealer.

Note

Thousands of third party add-on applications are available for the Palm OS®

platform. Sony does not support third party applications. If you are having

problems with a third party application, please contact the publisher of that

application.

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Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)

Troubleshooting

Making backups of data and

applications on your CLIÉ handheld

Sony recommends that you make a backup of your data in case of unexpected

problems. Backing up your data will ensure that it can be restored again on your

CLIÉ handheld, even if you have to perform a hard reset.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Making a backup using Memory Stick

Backup

Use “Memory Stick” media and Memory Stick Backup on your CLIÉ

handheld to back up data and applications on your CLIÉ handheld.

b“Memory Stick” media (sold separately) is required.

For details, refer to “Backing up your CLIÉ™handheld data and

applications: Backing up data and applications to “Memory Stick” media

using Memory Stick Backup” in the “Handbook” (PDF format).

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Making a backup using the HotSync®

operation

Data and installed applications on your CLIÉ handheld are backed up to your

computer when the HotSync®operation is performed. If you need to perform

a hard reset, this would erase all user data and applications stored on your CLIÉ

handheld. However, the erased data and applications can be restored with the

next HotSync®operation.

Note

Some add-on applications (not installed at the factory), and some application data and

settings may not be backed up using the HotSync®operation. However, a complete

backup of all data on your CLIÉ handheld can be made with Memory Stick Backup.

Use Memory Stick Backup often to make complete backups.

bFor details on the HotSync®operation, refer to “Exchanging and updating files/data

using the HotSync®operation (Other HotSync®operations)” in the “Handbook”

(PDF format).

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Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)

Table of Contents

Symptoms Page

My CLIÉ handheld does not work properly

I cannot turn on my CLIÉ handheld Page 10

The screen is not displayed even though the POWER LED is

Page 10

My CLIÉ handheld does not respond Page 11

My CLIÉ handheld keeps turning itself off Page 11

My CLIÉ handheld does not produce any sounds Page 12

The backlight does not turn on when I adjust the brightness

level

Page 12

The LCD display cannot be viewed properly Page 12

Applications do not operate properly after a soft reset is

performed

Page 13

I cannot use the Jog Dial™navigator Page 13

Error messages

An error message appears repeatedly Page 13

The message “Invalid process” appears when an application

is started

Page 13

An error message indicating insufficient memory appears Page 14

The HotSync®operation does not start and a message appears

on the screen

Page 14

An error message indicating insufficient memory appears

while receiving data/files using the IR port communication

Page 15

I cannot enter text properly

My CLIÉ handheld does not recognize handwritten characters

(when using Graffiti®2)

Page 16

My CLIÉ handheld does not recognize handwritten characters

(when using Decuma Input (for PEG-TJ37 only))

Page 16

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Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)

Symptoms Page

My CLIÉ handheld does not activate the right feature when I

tap a button or screen icon

Page 17

I cannot display the menu when I tap (Menu) Page 17

I forgot my password

I forgot my password and my CLIÉ handheld is locked Page 18

I forgot my password and my CLIÉ handheld is not locked Page 18

HotSync®problems

I cannot perform a local HotSync®operation Page 18

I cannot start the HotSync®operation by tapping

(HotSync) on the HotSync screen Page 20

I cannot cancel the HotSync®operation Page 21

It takes a long time to complete the HotSync®operation Page 21

Data cannot be synchronized with some applications Page 21

I cannot back up some data using the HotSync®operation Page 22

Palm™Desktop for CLIÉ does not start or cannot be

selected from the menu

Page 23

HotSync Manager does not start. (HotSync) is not

displayed in the task tray (Notification area) at the bottom

right of my computer window

Page 23

If you still cannot perform the HotSync®operation Page 23

I cannot perform a HotSync®operation via a modem Page 24

I cannot perform a HotSync®operation via a wireless LAN

(for PEG-TJ37 only)

Page 26

I cannot perform the IR HotSync®operation Page 26

I cannot beam data

Verify the following first Page 27

An error message is displayed indicating insufficient memory

when I receive data/files via beaming

Page 28

Continued on next page

• • • • • • • • • • • • • • • • • • • • • • • • •

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Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)

Table of Contents (Continued)

Symptoms Page

I cannot make a backup

I cannot make a backup of some data on my computer with the

HotSync®operation

Page 28

I cannot connect to the Internet

(for PEG-TJ37 only)

I cannot connect to the Internet via a wireless LAN (for PEG-

TJ37 only)

Page 29

The message “Incorrect setting” or “Certification is invalid”

appears

Page 31

The contents of websites cannot be displayed

(NetFront v3.1 for CLIE) (for PEG-TJ37 only)

Images are not displayed Page 32

All or some website contents are not displayed Page 32

It takes too much time to download the contents of a website Page 32

I cannot access a certain website Page 33

I cannot use e-mail (CLIE Mail)

I cannot send or receive e-mail messages

I cannot send or receive e-mail messages Page 34

The message “Account is invalid” or “Incorrect password” is

displayed

Page 34

I cannot synchronize the data between CLIE Mail and e-mail

software, such as Outlook Express, on my computer

Page 35

Other problems

I cannot synchronize the mail data with the e-mail software on

my computer

Page 35

Problems with the CLIE Update Wizard

Installation problems

Modules are not installed on my CLIÉ™handheld. Page 36

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Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)

Symptoms Page

Product Update problems

A message “No new product updates found” appears. Page 36

I cannot register items to the HotSync®Manager. Page 36

Product update starts automatically. Page 36

It takes a long time to download items. Page 37

HotSync®registration problems

Product update modules you want to perform the HotSync®

operation for are not displayed on the Install Manager

window.

Page 37

Hard reset of your CLIÉ™handheld

After a hard reset, all updated data and applications on my

CLIÉ™ handheld are erased.

Page 37

Problems on taking pictures

A vertical band appears on the LCD display Page 39

Peripheral devices are not recognized

I cannot play music (AeroPlayer for CLIE)

(for PEG-TJ37 only)

Playing music

There is no sound Page 39

Sound is disrupted or not clear when background music is

being played

Page 39

Sound is not clear Page 39

I cannot play music while other applications are running Page 40

Sound becomes distorted Page 40

Continued on next page

• • • • • • • • • • • • • • • • • • • • • • • • •

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Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)

Table of Contents (Continued)

Symptoms Page

Sound only comes from one side of the headphones/

earphones

Page 40

The names of audio files on the “Memory Stick” media are

not displayed when I start AeroPlayer for CLIE

Page 40

MP3 files cannot be read or played Page 41

The next music cannot be searched Page 41

Sound stops suddenly Page 41

I cannot use “Memory Stick” media

My CLIÉ handheld does not recognize “Memory Stick”

media, or an error occurs

Page 42

I cannot copy or move data/files between “Memory Stick”

media and my CLIÉ handheld

Page 42

I cannot start an application stored on “Memory Stick” media Page 43

My CLIÉ handheld cannot read data/files on “Memory Stick”

media

Page 43

I cannot transfer data

I cannot transfer image files from my computer to my CLIÉ

handheld

Page 44

I cannot save a beamed or exchanged image file under a

different file name

Page 44

Problems with the CLIE Launcher

I cannot start the CLIE Launcher Page 45

Applications stored on “Memory Stick” media are not

displayed

Page 45

The CLIE Launcher groups and categories of the Palm OS®

Standard screen are categorized differently

Page 45

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Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)

Symptoms Page

How to operate basic applications (PIM)

My CLIÉ handheld does not display the correct date when I

tap [Today] on the Go To Date screen of Date Book

Page 46

I cannot find the data I created when I want to open it in an

application

Page 46

I cannot change the order of memos in a list Page 46

An event created in Date Book cannot be listed in the week

view

Page 47

I cannot transfer vCard data created with Address Book on

my CLIÉ handheld

Page 47

Problems with the Mobile Manager

(for PEG-TJ37 only, for supported areas only)

Installation problems

I cannot install (or reinstall) the Mobile Manager. Page 48

The connection profile edited using the Mobile Connection

Wizard is not reflected on the Mobile Manager.

Page 48

Modules and connection profiles are not installed on my

CLIÉ handheld.

Page 48

Network Connection problems

I cannot make a connection to the network. Page 49

Problems with the Mobile Connection Wizard (for

PEG-TJ37 only, for supported areas only)

I cannot click [Next]. Page 49

01US01COV.book Page 9 Monday, December 8, 2003 11:33 AM

Sony Personal Entertainment Organizer PEG-TJ37/TJ27 US A-BTH-100-11 (1)

Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

My CLIÉ handheld does not work

properly

BIs the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?

Your CLIÉ handheld does not work when the POWER/HOLD switch is in

HOLD mode. Make sure you release HOLD mode.

Note

When HOLD mode is active, if you try to turn on your CLIÉ handheld using the Applications

or CAPTURE buttons, or the Lens Cover Lever, the POWER LED blinks 3 times, but the

power is not turned on.

BHas the battery power of your CLIÉ handheld run out?

Connect your CLIÉ handheld to the AC power adapter with the plug

adapter, then allow it to be charged for a few minutes before turning it on. If

it turns on, continue charging for approximately four hours and then perform

a soft reset.

BIs the connector between your CLIÉ handheld and the plug adapter dirty?

You cannot charge your CLIÉ handheld if the connector is dirty. Connect

and disconnect your CLIÉ handheld and the plug adapter several times to

clean the connector.

BPerform a soft reset by pressing the RESET button at the back of your CLIÉ

handheld.

bFor details, refer to “Basic operations of your CLIÉ™handheld: Restarting your

CLIÉ™handheld” in the supplied “Read This First (Operating Instructions)”.

BIs the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?

The screen is not displayed when the POWER/HOLD switch is in HOLD

mode. Make sure you release HOLD mode.

I cannot turn on my CLIÉ handheld

The screen is not displayed even though the POWER

LED is on

01US01COV.book Page 10 Monday, December 8, 2003 11:33 AM

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