Sony Ericsson K320i Manual de usuario

Trouble Shooting Guide, Mechanical

4/000 21-1/FEA 209 544/124 B

Company Internal ©Sony Ericsson Mobile Communications AB

Trouble Shooting Guide, Mechanical

Applicable for K320

Contents

1General ...............................................................................................................2

1.1 Service functions in the software...........................................................2

1.2 Misuse and other no warranty issues ....................................................3

2Appearance Problems.......................................................................................6

3Network/Signal Problems .................................................................................8

4On/Off Problems ..............................................................................................11

5Audio Problems ...............................................................................................13

6Key Problems...................................................................................................17

7Display Problems ............................................................................................20

8Illumination Problems .....................................................................................21

9Alert Problems .................................................................................................23

10 SIM Problems...................................................................................................25

11 Charging/Capacity Problems .........................................................................26

12 Camera Problems ............................................................................................28

13 Data Communication Problems .....................................................................29

14 Software Problems ..........................................................................................30

15 Revision History ..............................................................................................31

Trouble Shooting Guide, Mechanical

4/000 21-1/FEA 209 544/124 B

Company Internal ©Sony Ericsson Mobile Communications AB

2(31)

1General

This document outlines the mechanical repairs that should be made in an attempt to fix the common failures that are seen in the

field. To gain a complete understanding of how to test and repair a specific failure, this document should be used in conjunction

with the Test Instructions, Mechanical and the Working Instructions, Mechanical.

1.1Service functions in the software

The service menu will be accessed with the following key combination. Use the joystick.

⇒*⇐⇐*⇐*

They are as follows:

Service info

Service tests

Text labels

The phones software has a built in service functionality that allows you to test some of the phones functions. (See point 2 above) It

looks like this:

Main display

LED/illumination

Keyboard

Speaker

Earphone

Microphone

Vibrator

Camera

Real time clock

Total call time

NOTE: Different names may occur depending on language setting and customization.

Trouble Shooting Guide, Mechanical

4/000 21-1/FEA 209 544/124 B

Company Internal ©Sony Ericsson Mobile Communications AB

3(31)

1.2Misuse and other no warranty issues

Misuse is not covered by warranty. This chapter will explain what’s not covered by warranty. Phones that have been exposed to

misuse will not be covered by warranty.

This means: if it is possible to repair the phone, the customer will have to pay for the repair. SEMC will not allow any of these

phones to be claimed into WCMS. Some local perspectives may interfere with this. Please reference to local directives.

1.2.1 Action

Make a general visual inspection for misuse.

Below are some examples of what is not covered by warranty.

Front window broken

due to misuse.

LCD cracked due to

drop.

Clear scratches Mark after drop Corrosion components

on the PCB.

Trouble Shooting Guide, Mechanical

4/000 21-1/FEA 209 544/124 B

Company Internal ©Sony Ericsson Mobile Communications AB

4(31)

Corrosion components on

the PCB.

Corrosion components on the

PCB.

SIM reader damaged by

liquid.

System connector damaged by

liquid

Components around system

connector damaged by liquid

System connector pad(s)

damaged by liquid

1.2.2 Liquid damage sticker

In the phone there is placed a sticker that can give you a hint to see if the phone is damage by liquid or not. This sticker is located

near the SIM reader (Fig. 1.2.1) and it is possible to see it without disassemble the phone.

Trouble Shooting Guide, Mechanical

4/000 21-1/FEA 209 544/124 B

Company Internal ©Sony Ericsson Mobile Communications AB

5(31)

Fig. 1.2.1

On the pictures below you will see the different between a sticker that has been in contact with liquid (Fig. 1.2.3) and with one that

hasn’t (Fig. 1.2.2).

1.2.3 Action

Make a general visual inspection for misuse, corrosion or oxidation from liquid damage. No further action should be taken for a liquid

damaged phone. Handle the unit according to local directives.

This sticker is ok This sticker is not ok

The white sticker that has been in contact

with liquid turns into a red or pink sticker.

In this case you should check the phone

for liquid damage

(See point 1.1.1)

Note: There must be clear marks after

liquid on the PCB before rejecting the

phone for repair.

Fig. 1.2.2 Fig. 1.2.3

Trouble Shooting Guide, Mechanical

4/000 21-1/FEA 209 544/124 B

Company Internal ©Sony Ericsson Mobile Communications AB

6(31)

2Appearance Problems

Problem Area Items to Check Repair Action Reference Image

Visually inspect the cosmetic quality of

all user viewable surfaces

•If dirty – Clean parts as necessary.

•If unacceptably scratched or damaged

– Replace damage parts as necessary.

NOTE: Misuse is not covered by

warranty. Refer to chapter 1.2

Appearance

Visually inspect all keys •If dirty – Clean parts as necessary.

•If unacceptably scratched or damaged

– Replace damaged parts as

necessary.

NOTE: Misuse is not covered by

warranty. Refer to chapter 1.2

Trouble Shooting Guide, Mechanical

4/000 21-1/FEA 209 544/124 B

Company Internal ©Sony Ericsson Mobile Communications AB

7(31)

Problem Area Items to Check Repair Action Reference Image

Visually inspect for improper gap

between seams

•Reassemble or replace damaged parts

as necessary.

Trouble Shooting Guide, Mechanical

4/000 21-1/FEA 209 544/124 B

Company Internal ©Sony Ericsson Mobile Communications AB

8(31)

3Network/Signal Problems

Problem Area Items to Check Repair Action Reference Image

Before proceeding !Perform a flash upgrade.

Visually inspect SIM holder •If dirty or oxidized – Clean it.

•If damaged – Send to an electrical

repair location.

No Signal or Poor

Signal

Visually inspect antenna contact pads •If dirty or oxidized – Clean the pads

and replace the frame (B cover).

Trouble Shooting Guide, Mechanical

4/000 21-1/FEA 209 544/124 B

Company Internal ©Sony Ericsson Mobile Communications AB

9(31)

Problem Area Items to Check Repair Action Reference Image

Visually inspect antenna •If dirty or oxidized – Replace the frame

(B cover).

•If damaged – Replace the frame (B

cover).

If the issue has not been resolved !•Handle the unit according to local

directives.

Trouble Shooting Guide, Mechanical

4/000 21-1/FEA 209 544/124 B

Company Internal ©Sony Ericsson Mobile Communications AB

10(31)

Problem Area Items to Check Repair Action Reference Image

Connect the phone to a handsfree car

kit connected with external antenna.

Visually inspect the antenna bar on the

phone.

•If no or only very less signal – Push

the middle pin of the ext. antenna

connector a few times.

Note: Be gently it might damage the

connector.

No signal when

using external

antenna (ex. Hands

free in car).

If the issue has not been resolved !•Handle the unit according to local

directives.

Otros manuales para K320i

Este manual sirve para los siguientes modelos

Tabla de contenidos

Otros manuales de Teléfono móvil de Sony Ericsson

Sony Ericsson

Sony Ericsson WALKMAN W200 Guía de referencia rápida

Sony Ericsson

Sony Ericsson Walkman W910i Manual de usuario

Sony Ericsson

Sony Ericsson 3 X-Series Manual de usuario

Sony Ericsson

Sony Ericsson XPERIA X8 Manual de usuario

Sony Ericsson

Sony Ericsson Xperia T Manual de usuario

Sony Ericsson

Sony Ericsson Walkman W350a Manual de usuario

Sony Ericsson

Sony Ericsson Walkman W880 Manual de usuario

Sony Ericsson

Sony Ericsson W830 Manual de usuario

Sony Ericsson

Sony Ericsson K220i Manual de usuario

Sony Ericsson

Sony Ericsson Walkman W380 Guía de referencia rápida

Sony Ericsson

Sony Ericsson Walkman W880 Manual de usuario

Sony Ericsson

Sony Ericsson Z310a Manual de usuario

Sony Ericsson

Sony Ericsson P910a Manual de usuario

Sony Ericsson

Sony Ericsson W660 Manual de usuario

Sony Ericsson

Sony Ericsson W580 Walkman Manual de usuario

Sony Ericsson

Sony Ericsson M608c Manual de usuario

Sony Ericsson

Sony Ericsson Cyber-shot K850i Manual de usuario

Sony Ericsson

Sony Ericsson S500 Manual de usuario

Sony Ericsson

Sony Ericsson J300i Manual de usuario

Sony Ericsson

Sony Ericsson Txt pro Manual de servicio

Sony Ericsson

Sony Ericsson Walkman W518a Manual de usuario

Sony Ericsson

Sony Ericsson W800 Manual de usuario

Sony Ericsson

Sony Ericsson K508i Manual de usuario

Sony Ericsson

Sony Ericsson Z320 Manual de usuario

Manuales populares de Teléfono móvil de otras marcas

Zte

Zte BLADE A520 Manual de usuario

Nokia

Nokia Lumia 620 Manual de usuario

Blackbe;rry

Blackbe;rry KEYone Manual de usuario

Bea-fon

Bea-fon X5 Premium Manual de usuario

Blackbe;rry

Blackbe;rry 8707 Series Manual de usuario

Blackbe;rry

Blackbe;rry Storm Instrucciones de funcionamiento

LG LM-X420QN Manual de usuario

LifeWatch

LifeWatch V Manual de usuario

Bea-fon

Bea-fon SILVER LINE SL860 Manual de usuario

IKI Mobile

IKI Mobile KF4.5i Manual de usuario

Hitech

Hitech HT-850 Manual de usuario

Yezz

Yezz Fashion F10 Manual de usuario

Point Mobile

Point Mobile PM60 Manual de usuario

Blackbe;rry

Blackbe;rry Q10 Manual de usuario

Blackbe;rry

Blackbe;rry Bold 9900 Manual de usuario

Blackbe;rry

Blackbe;rry STORM 9500 - VERSION 5.0 Manual de usuario

LG LM-K420EMW Manual de usuario

ISAFE MOBILE

ISAFE MOBILE IS655.2 Manual de usuario