12. A Guide To Simple Problem Solving:
Before calling service personnel, please check the following chart for a possible cause to the
trouble you are experience
SYMPTOM CHECK THIS THING SOLUTION
Power is not turned on The power cord is not plugged in Plug the power cord in
Remote Controller does not work The batteries in the remote
controller may be exhausted
There is an obstruction between
the remote controller and the
infrared receiver
A strong light is shining on the
remote receiver
The main power is not turned
on
Replaced by new batteries
Remove the obstruction
Remove the strong light
Turn on the main power
The curtain is fully opened or
closed but the motor is still
moving
The tension of S/S wire is not
taut
The power is too strong
The grease is contaminated the
S/S wire or the big end bracket
Make tension of S/S wire
Turn the micro adjuster to
counter clock-wise
Clean the grease
The curtain is not fully opened or
closed but the motor is stopped
suddently
To operate the curtain
continuatly for long time
(non-stop)
The power is too weak
The track is not assembled on
the right way
For temporary stop of 10
seconds, the curtain can be
operated again
Turn the micro adjuster to
clock-wise
Reassemble the track
Abnormal functions of the
system
Cut-off the power supply and
reset the system