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Certificate of Product Warranty
This product’s warranty, provided by softDSP, Co., Ltd., covers a period of 1 year from the date of
purchase. All faulty parts and/or functions, resulting despite user’s normal use, will be repaired and/or
replaced at no charge during the warranty period.
However, if any of the malfunctions are caused by user carelessness, inadequate maintenance, or natural
disaster, softDSP will then provide repair and/or replacement services for a fee regardless of warranty
period.
In the event our product does not prove suitable for your application you can return the product for an
exchange or refund. To claim, the product must be returned in good condition within 14 days. Before
returning a product please contact and provide us a serial number. The customer is responsible for all
shipping costs.
Products covered by this warranty are limited to those that are registered at the softDSP headquarter or
branch offices and repairs, replacements, or refunds will be issued according to manufacturer’s discretion.
When in need of warranty services, the purchaser may visit our headquarter or one of our sales offices
with the product or send the product with a detailed description of services required via postal service to
any of our sales offices (the purchaser will be responsible for packaging, postage, and any postal
insurance). Once repair services are completed, the supplier will return the product to the purchaser
(return postage will be paid by the supplier).
However, if we determined required services to be outside the boundaries of the warranty coverage, we
will first contact the purchaser and provide an estimate of repair costs and obtain authorization to conduct
services before any work is done. In such a case, return postage along with the repair costs will be billed
to the purchaser when the repaired product is returned.
softDSP do not warrant that the software and the product with which it was supplied are completely error
free or that they will function correctly in all operating environments. It is essential that you, the user,
should verify that the software and product are functioning to your requirements before relying on them
or the data that they generate. softDSP does not accept responsibility for any loss or injury caused by the
use of softDSP's product or software. It is the user's responsibility to ensure that the product is suitable for
the user's application.
softDSP Co., Ltd. will not be held legally liable for any malfunction resulting from user carelessness,
abnormal use (e.g. ignorance of warning instructions, etc.), and/or natural disaster. Even if softDSP Co.,
Ltd. is in receipt of prior notification of such dangers, we will not be held legally liable.
