SmartPay D210E Manual de usuario

User Guide

As your merchant facility acquirer Bendigo Bank can be contacted for the following services on:

1300 132 741

Option 2 - Merchant Services (Business Hours)

Transaction & Banking Enquiries

Order Stationery

As your EFTPOS hardware provider Smartpay can be contacted for the following services on:

1800 4 EFTPOS (1800 433 876)

• Sales

• Technical Helpdesk (24hrs/7 Days)

• Customer Service/Other

About Smartpay

Smartpay are payment innovation specialists bringing merchants the latest in EFTPOS

technology to enhance their business. Smartpay oers a range of feature rich terminals

and value added solutions. These solutions allow merchants to increase their revenue and

attract more customers.

We also supply a range of EFTPOS stands and accessories which you can order anytime by

calling us on 1800 433 876.

For terminal support we have a 24/7 Technical Helpdesk which you can call for

help with faults or other assistance on 1800 433 876.

Contents

Terminal Setup - Getting Started

General Usage Tips

Battery Care

Internet Connection

Connecting using 3G (sim card)

Connecting using Wi-Fi

Basic Transactions

- Purchase

- Refunds

Administrative Functions

- Settlements

Accessories

To view the full User Guide please visit our website www.smartpay.com.au

• Switch the D210e power on/o by pressing & holding the cancel/power button (X CANCEL)

for 3 seconds. Check that is has full battery power by looking at the battery icon in the top

right corner of the display screen.

• If you need to charge your terminal, use the power cables supplied to plug into the side of

the unit and into an appropriate mains power supply. If you have ordered a Base Station,

place the terminal on it to charge. The Base Station must be connected to an appropriate

power supply using the power cable supplied. The D210e terminal battery requires regular

mains charging, much like a mobile phone. The battery charge can last up to 8 hours

depending on frequency of use.

• Lift printer cover ap to check the paper roll does not need to be replaced and is seated

correctly in the printer well.

• If you need to load a new paper roll ensure tongue of paper is feeding up from underneath

the roll and close the lid rmly leaving tongue of paper sticking out above the cutting blade.

iii

• Thermal Printer (lift ap to change paper roll)

• Paper Cutter

• Contactless NFC Reader

• Printer Cover Lift Grip

• LCD Display Screen

• Card Swipe Reader

• Power Charging Port

• Menu Key

• Cancel Key (Power On/O)

• Clear Key

• Enter Key

• Card Chip Reader

Getting Started

12 Battery located underneath

Default Password: 123456

General Usage Tips

• Handle with care so you do not damage electric wires and power adapter. If electric wire, plugs or

power adapter are damaged, please do not use the terminal and contact the technical helpdesk.

• Do not leave the terminal for extended periods in direct sunlight, humid, hot, or dusty environments.

• Keep the terminal and charging accessories away from liquids and do not charge if

adaptor cable is dirty or wet.

• Take care when inserting or removing charging cables. Do not use if the power cable is

faulty as this may result in increased risk of power issues, overheating or terminal damage.

• If the terminal is defective or any of the parts become overheated please turn o

immediately and contact the technical helpdesk.

• When installing paper roll, please be aware of the cutter within paper bucket.

• Charge indoors using a PAX charger, in a cool and well ventilated area.

• Do not take apart the battery.

• Do not short circuit the battery.

• Keep the battery away from sources of heat, dust and liquid.

• Do not squeeze, puncture or put the battery into liquid or near re.

• If failure happens such as heating , distortion or other damage. Please change to a new battery

Contact the technical helpdesk for assistance.

• Please dispose of old or damaged batteries safely.

• It is recommended by manufacturer to change to a new battery after every 2 years.

• To remove the battery, remove the screw from the back and pull out from the bottom edge.

• When inserting the battery, do not try to force into place. Seat bottom of battery

rmly into well and push down until it clicks into place.

Battery Care

Power On - Press and hold power button for 3 seconds until LCD screen backlight comes on.

If terminal is turned on successfully, the PAX logo will appear on screen and you will hear a beep.

Allow the terminal to automatically run through its initialisation cycle before the

EFTPOS "ready" screen appears. At this point the terminal is ready for use.

Connecting using 3G (Sim Card)

• PowerOn-Pressandholdpowerbuttonfor3secondsuntilLCDscreenbacklightcomeson.

If terminal is turned on successfully, the PAX logo will appear on screen and you will

hear a beep.

Allow the terminal to automatically run through its initialisation cycle.If the terminal

had previously been setup to access your WiFi, it will reconnect automatically.

Connecting using Wi-Fi

Internet Connection

In order to process payments, your D210e EFTPOS terminal has to be connected to the internet.

The D210e will be setup to use either cellular, Wi-Fi or the separate B210 base.

If the D210e is setup for cellular then the will display the current signal strength.

If the D210e is setup to use the intelligent base then the will light up.

If the D210e is to use Wi-Fi then it will need to be setup to use your wireless modem/router, mobile

phone (Wi-Fi personal hotspot) or a mobile Wi-Fi hotspot device. Wi-Fi signal strength is shown by the

To setup Wi-Fi you will need to make sure your internet connection is activated, you have data, and (if using) your

modem/router that it does not have any special conguration settings, network trac restrictions or lters.

Please be aware that if your network signal is not strong enough you may experience issues

using the D210e. Also, Smartpay does not recommend using public or unsecured Wi-Fi networks

to process payments.

Connecting using Wi-Fi continued

If the terminal had not been previouslyconnected toyourWiFi or ifyou had changedyour

WiFi network since the last time the terminal logged on, the terminal will display:

WiFi NETWORKING

Manually

Enter WiFi

Details

Select NO by pressing the F1 key.

The terminal will display all the WiFi networks that it nds.

Scrolldown(F1key)orscrollup(F2key)tothenetworkyouwanttheterminaltoconnectto

and press <Enter> (key with the green circle).

• Enter the WPA/WEP Password for your chosen WiFi Network (eg Password1234)

To access upper or lower case letters, press the corresponding number key quickly to get the

letter you want. To access the key number, press the number key once. If you want to repeat

that number or enter a letter that corresponds with the same number, please pause before

attemping to choose the character. (eg. key 3 will give you 3 D E F d e f in that order). As soon

as you have entered the correct WiFi password, press <Enter> (key with the green circle).

The terminal will display the following messages:

Searching for network

Connecting to

network

The terminal will connect to the WiFi and will display the WiFi network name

provided there is a strong signal.

The terminal will then present the EFTPOS "ready" screen.

At this point the terminal is ready for use.

You can update Wi-Fi settings at any time.

PURCHASE

• Enter the purchase amount. Press CLEAR key to change or ENTER key to continue.

Terminal screen will show transaction amount and prompt customer to present their

card. If blue indicator ashes then the contactless option is ready and available.

Customer presents card (for contactless/inserts, for chip/swipes, for magnetic strip).

If contactless and amount is under threshold then transaction will process automatically.

If card was inserted or swiped the customer then selects account using the

appropriate function keys (Keys with the blue lines).

Terminal screen will show account type and transaction amount and prompt

customer to enter their PIN.

Press CLEAR key to change or ENTER key to continue.

Terminal will process the transaction, display Approved or Declined result and print a

merchant receipt.

User can select YES or NO to print customer copy of receipt as required.

Basic Transactions

To get back to the EFTPOS ready screen, press CANCEL at any time

REFUNDS

• To start REFUND transaction from idle screen. Press TRANS (Up key)

Press 4to select REFUND

Enter the refund amount. Press CLEAR key to change or ENTER key to continue.

Merchant will need to enter Refund Password. Press ENTER

Oer terminal for customer to present their card.

If card was inserted or swiped then customer selects account using function keys

(Up/Down and Menu keys).

Customer to enter their PIN. Press ENTER

Terminal displays transaction result APPROVED or DECLINED. Terminal automatically

prints MERCHANT RECEIPT with REFUND clearly highlighted at top of receipt.

Basic Transactions

To get back to the EFTPOS ready screen, press CANCEL at any time

AUTOMATIC SETTLEMENT

A nominated settlement time is stored in the terminal. Each day at this time the

terminal will connect to the network and process a settlement automatically. A

detailed receipt is printed for the merchant record.

A failed settlement will print a failed settlement receipt. After each batch settlement, all

following transactions belong to the next business day and will be settled with the next batch.

If the terminal is not settled by the required time, a forced settlement will be

generated. The settlement receipt will print automatically the next time the terminal

is connected tothe network.

Forced settlements do not include stored transactions. These will be included in the

next full settlement.

From the idle screen press MENU

Press 2to access the Totals menu.

Select 1- Settlement.

Enter Settlement password.

Terminal will display Batch Totals and prompt user to Settle Now. Select YES

Terminal will prompt to Print Entire Trans List Now. Select YES

MANUAL SETTLEMENT

Press CANCEL to go back

Administrative Functions

Otros manuales para D210E

Otros manuales de Terminal de pago de SmartPay

SmartPay

SmartPay PAX S900 Manual de usuario

SmartPay

SmartPay PAX S800 Manual de usuario

SmartPay

SmartPay PAX S900 Manual de usuario

SmartPay

SmartPay PAX S920 Manual de usuario

SmartPay

SmartPay PAX S920 Manual de usuario

SmartPay

SmartPay PAX S80 Manual de usuario

SmartPay

SmartPay PAX D210E Manual de usuario

SmartPay

SmartPay PAX S900 Manual de usuario

SmartPay

SmartPay PAX S920 Manual de usuario

SmartPay

SmartPay D210E Manual de usuario

SmartPay

SmartPay D200 Wi-Fi Manual de usuario

SmartPay

SmartPay EFTPOS Manual de usuario

SmartPay

SmartPay Pax D210 Manual de usuario

SmartPay

SmartPay PAX S800 Manual de usuario

SmartPay

SmartPay PAX S800 Manual de usuario

SmartPay

SmartPay SmartConnect Manual de usuario

SmartPay

SmartPay Pax One-Piece S920 Manual de usuario

SmartPay

SmartPay PAX S920 Manual de usuario

SmartPay

SmartPay PAX S800 Manual de usuario

SmartPay

SmartPay PAX S920 Manual de usuario

SmartPay

SmartPay PAX S300 Manual de usuario

SmartPay

SmartPay PAX S80c Manual de usuario

Manuales populares de Terminal de pago de otras marcas

PAX

PAX D180SRF Manual de usuario

LinkPoint

LinkPoint AIO Manual de usuario

Moneris

Moneris hispeed 6200 Manual de usuario

Moneris

Moneris iWL220 Manual de usuario

Ingenico

Ingenico iUC280 Manual de usuario

Ingenico

Ingenico Tetra Move/5000 Manual de usuario

Ingenico

Ingenico iWL250B Manual de usuario

Optimum

Optimum M4230 Manual de usuario

Triton

Triton RL5000 Manual de usuario

Ingenico group

Ingenico group Lane/8000 Manual de usuario

Gilbarco

Gilbarco FlexPay IV CRIND Manual de instalación y operación

Infinite Peripherals

Infinite Peripherals Infinea Tab Lite Manual de usuario

PAX

PAX S920 Manual de usuario

Ingenico

Ingenico iCT220, iCT250 Manual de usuario

dejavoo

dejavoo Z Series Manual de usuario

VeriFone

VeriFone VX 520 Series Manual de usuario

Optomany

Optomany axept S900 Manual de usuario

Skyzer

Skyzer iWL252 BLUETOOTH Manual de usuario