SMART Fortwo coupe 2012 Manual de instrucciones

Service and Warranty Information 2012

smart fortwo coupé and cabriolet

QUICK REFERENCE TO WARRANTY COVERAGE

(Complete warranty coverage starts on (컄Page 11)

BASIC WARRANTY

WHEEL ALIGNMENT AND BALANC-

ING, BRAKE DISCS AND PADS, GLASS,

WIPER BLADES AND INSERTS

EMISSION SYSTEM/CONTROL

(Federal)

EMISSION PERFORMANCE/CONTROL

(Federal)

EMISSION PERFORMANCE

(Arizona, California, Connecticut, Maine,

Maryland, Massachusetts, New Jersey, Oregon,

Pennsylvania, Rhode Island, Vermont and

Washington)

EMISSION CONTROL

(Arizona, California, Connecticut, Maine,

Maryland, Massachusetts, New Jersey, Oregon,

Pennsylvania, Rhode Island, Vermont and

Washington)

YearsinService12345678910

4 Years/50,000 Miles

1 Year/12,000 Miles

2 Years/24,000 Miles

3 Years/50,000 Miles

7 Years/70,000 Miles

(Limited Coverage - please refer to text)

8 Years/80,000 Miles

(Limited Coverage - please refer to text)

Dear smart Owner:

As an authorized smart Center, we are dedicated

to providing you with unparalleled Commitment to Excellence

in Sales and Service.

We will always do everything possible to live up to this

commitment.

____________________________________________________________________

Authorized smart Center’s Signature and Stamp

>> Service and Warranty.

Name:

Address:

City, State, ZIP Code:

Sales Department Hours:

Telephone: Fax: E-mail:

Service Department Hours:

Telephone: ____________________Fax:______________ E-mail:___________________

Parts Department Hours:

Telephone: Fax: E-mail:

Additional Customer Assistance/Services:

Authorized smart Center Information

>> Service and Warranty.

Model _______________________________________________________________

Serial Number ________________________________________________________

VIN _________________________________________________________________

Owner_______________________________________________________________

Address _____________________________________________________________

City/State/ZIP ________________________________________________________

Delivery/Warranty: Mo. Day Yr.

Selling authorized smart Center Code: _______________________________________

LIMITED WARRANTY TERMS: The first to occur of 4 Years or 50,000 miles from date of de-

livery or when put into service. (See details starting on (컄Page 11) of this booklet.)

OTHER: ______________________________________________________________

____________________________________________________________________

Owners’s Signature

>> Service and Warranty.

Vehicle Warranty Information

NEW VEHICLE

PRE-DELIVERY

INSPECTION

PERFORMED

Month Day Year

______________________________________________________________

Service Manager’s Signature

Delivery and Owner Instructions

Owner instructed in operation of vehicle 

Service and Warranty Information Booklet, Operator Manuals

and Maintenance Booklet reviewed with owner 

Owner introduced to Service Department Staff 

Owner instructed on: Maintenance Schedule 

Roadside Assistance 

______________________________________________________________

smart Sales Representative’s Signature

New Vehicle Systems Checkout Inspection/Delivery

>> Service and Warranty.

To the Owner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Emission Control System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Emission Systems Warranty (Federal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Emission Performance Warranty (Federal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Notice of Address Change or Pre-Owned Vehicle Purchase . . . . . . . . . . . . . . . . Centerfold

Warranted Emission Related Components - Gasoline Engines . . . . . . . . . . . . . . . . . . . . . 26

Emission Control System Warranty

(AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Defect Warranty Coverage - Gasoline Engines

(AZ, CA, CT, MA, MD, ME, NJ, OR, PA, RI, VT and WA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Warranty Enforcement Laws (Lemon Laws) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Important Notice for CA Retail Buyers and Lessees of smart Vehicles . . . . . . . . . . . . . . 40

Questions, Loss of Warranty Booklet, Address Change . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

To Purchasers of Pre-Owned smart Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Contents

>> Service and Warranty.

General

The subsequent pages of this Service and

Warranty Information booklet describe

some service requirements and the war-

ranties you receive as a smart owner.

Your vehicle is covered under the terms of

these “Warranties” and your authorized

smart Center will exchange or repair any

defective parts in accordance with the

terms of such warranties within stated lim-

its.

Please keep this booklet together with the

Operator’s Manual, Maintenance Booklet

and other documents concerning your

vehicle so that future owners will have

access to this literature if you should sell

the vehicle.

See (컄Page 44) for a list of models cov-

ered in this edition.

Replacement Parts for Your smart

Genuine smart parts, Genuine smart

Remanufactured Parts and factory

approved accessories are the recom-

mended replacement parts for your smart

vehicle and are available through your

authorized smart Center.

These parts meet the same exacting quality

control standards as the original equip-

ment on your vehicle and comply with all

applicable Federal and State safety regula-

tions.

Consult your authorized smart Center for

warranty and other details. Also ask your

Center about the Genuine smart Remanu-

factured Parts portfolio. These parts cost

less than new parts but carry the same

warranty terms.

To the Owner

>> Service and Warranty.

As a smart owner you deserve service unparalleled in the

industry.

To meet your service needs, your authorized smart Center

employs a specially factory trained staff using the latest

diagnostic and service techniques. Whether it is a small

adjustment or major service, your authorized smart Center

will work to accommodate you quickly and efficiently.

Finally, should you ever experience an emergency repair

situation, our 24-Hour Roadside Assistance Program is only

a toll free call away. (1-800-762-7887)

>> Service and Warranty.

8Notes

>> Service and Warranty.

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