SHORE TEL AP100 Manual de usuario
ShoreTel AP100/AP110 Business Telephone
Pocket User Guide
ShoreTel
AP100/AP110
Business
Telephone
User Guide
Last revised: April 16, 2004
Contents
Introduction ..................................................................................1
Installation and Setup ................................................................1
Installation..................................................................................1
1. Connect the handset cord ............................................1
2. Attach the stand ............................................................1
3. Connect the cords..........................................................2
4. Press the cords into grooves ........................................2
5. Install the phone ............................................................3
6. Install on a wall ..............................................................3
7. Insert number card ........................................................4
Screens States and Softkeys Setup..........................................5
Screen States and Softkeys........................................................8
Idle State ..................................................................................8
Pickup Menu Screen ................................................................9
Parked - Pickup Parked Calls............................................9
Ext - Pickup Ringing Extension ......................................9
Night - Pickup the Night Bell ........................................10
Vmail - Accessing Voicemail ................................................10
Greetng - Greeting Menu......................................................10
Mode - Call Handling Mode ................................................10
Connected State....................................................................11
Placing a Call on Hold ....................................................12
Parking Calls......................................................................12
Transferring Calls ............................................................13
Conference Calls ..............................................................13
Call Waiting........................................................................14
Inbound Call State ..............................................................14
Interactive Branding ................................................................15
Other Phone Features ..............................................................16
AP110 especial features not found on the AP100 ................16
ShoreTel AP100/AP110 User Guide
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ShoreTel Inc. will not accept liability for any damages,
including long distance charges, which result from unautho-
rized and/or unlawful use.
While every effort has been made to ensure accuracy,
ShoreTel Inc. will not be liable for technical or editorial
errors or omissions contained within this documentation.
The information contained in this documentation is subject
to change without notice.
ShoreTel Inc.
Tel. 408.331.3300
Fax. 408.331.3333
www.ShoreTel.com
info@ShoreTel.com
Copyright 2004 ShoreTel Inc.
All Rights Reserved. Printed in Canada
Deleting all Entries in the Directory ............................28
Locking the Directory ....................................................29
Unlocking the Directory ................................................29
Using the Callers List ............................................................29
Viewing the Callers List ..................................................30
Calling an Entry in the Callers List ..............................30
Copying from the Callers List to the Directory..........30
Changing a Number in the Callers List
before Dialing ..................................................................30
Deleting an Entry in the Callers List ............................31
Deleting all Entries in the Callers List..........................31
FAQ ................................................................................................32
Limited Warranty ......................................................................35
Exclusions ................................................................................35
Warranty Repair Services ......................................................36
After Warranty Service ..........................................................36
Important Safety Instructions ..............................................37
Installation ..............................................................................37
Use ............................................................................................38
US Regulations—Please Read Carefully............................39
Federal Communications Commission (FCC) Notice......39
EMI/EMC (FCC Part 15) ......................................................42
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Customizing Your Phone—Options Menu ......................17
Setting your Options..............................................................17
1. Language........................................................................17
2. Time/Date ....................................................................17
3. Set ring tone..................................................................18
4. Clear Message Waiting ................................................18
5. Area Code......................................................................18
6. Contrast Level ..............................................................18
7. Security Numbers ........................................................18
8. Live Dialpad..................................................................19
9. Set Audio ......................................................................19
Predialing a Number ..............................................................20
Using the Redial List..............................................................20
Redialing a Number ........................................................20
Deleting the Redial List ..................................................20
Headset Operation....................................................................21
Using a headset with your ShoreTel AP100 phone ..........21
Using a headset with your ShoreTel AP110 phone ..........21
Dataport Operation ..................................................................23
Adjusting the Volume ..............................................................23
Status Lights ..............................................................................24
Speaker Light ..........................................................................24
Telephone Light......................................................................24
Timing a Call ..........................................................................24
Additional Phone Features ....................................................25
Emergency Service Feature ..................................................25
Using the Directory................................................................25
Adding a Name and Number to the Directory ..........26
Entering Letters and Characters ....................................26
Finding Entries in the Directory ..................................27
Changing Entries in the Directory ................................27
Copying from the Callers List, the Redial List,
or the Display to the Directory......................................28
Dialing from the Directory ............................................28
Deleting an Entry from the Directory..........................28
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Contents
Introduction
This manual covers the use of the ShoreTel AP100
and ShoreTel AP110 business phones with the
ShoreTel phone system. The ShoreTel AP100 and
AP110 phones provide an easy-to-use interface
through its large screen and 6 softkeys. By providing
this interface, the user no longer has to remember all
the phone feature codes to perform functions such as
call handling, or extension management.
This manual should therefore be used in place of the
Telephone User Interface Quick Reference provided
with the telephone. Please continue to refer to The
Analog Telephone Interface Guide for all other
ShoreTel features.
Installation and
Setup
Installation
1. Connect the handset cord
Turn the telephone over and locate the handset jack
marked . Insert one end of handset cord into the
jack until it clicks into place. Then route the handset
cord through the groove as shown in the illustration
on the next page. Attach the handset to the other end
of the handset cord.
2. Attach the stand
If you plan to mount the phone on the wall, you do
not need to attach the stand, skip this step. If you plan
to use the phone on a desk, attach the stand by insert-
ing the tabs on the stand (marked with ) into the
ShoreT
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5. Install the phone
If you have installed the stand and are using the phone
on a desk:
Simply turn the telephone over so it rests on the stand.
Connect the phone cord to a phone jack and plug the
power adapter into a power outlet.
6. Install on a wall
To install the phone on a wall:
A. Connect the cord to the wall jack.‡
B. Coil the phone cord into the space provided on the
back of the phone.
C. Align the telephone so the hooks on the wall plate,
align with the wall-mount slots on the back of the
phone, as shown here.
D. Push the phone onto the pegs, and then slide it
down until it is secure
E. Plug the power adaptor into a power outlet
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Installation & Setup
slots on the bottom of the telephone. For a higher
viewing angle, use the slots marked . For a lower
viewing angle, use the slots marked . Then rotate
the stand towards the phone until it snaps into place.
3. Connect the cords
If you attached the stand to install the phone on a
desk, route both the phone cord and power adapter
cord through the opening in the stand. Insert the
phone cord into the slot on the back of the telephone
marked until it clicks into place. Insert the power
cord into the power jack marked .
Note: You should connect the power adaptor to a surge
protector or power bar.
4. Press the cords into grooves
Press the cords into two of the grooves provided on
the bottom the stand. This will allow the stand to sit
flat on a desk surface.
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‡Note: You may wish to purchase a short phone cord from a
local supplier for a wall installation.
Screen States and
Softkeys Setup
After phone is plugged in and powered up, lift the
Handset. If softkey‡labels appear on the screen as
shown next, your phone set up is complete. If this is
the case, skip to the next chapter Screen States and
Softkeys.
If softkey labels do not appear on screen:
1. Please dial 1-866-732-8791 (toll free for most States
within North America) or 604-629-4976 to program
your phone
2. At the voice prompt press 2 to download program-
ming. You will see the next screen, please wait. (No
more than ten seconds).
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7. Insert number card
Write your telephone number on the number card, and
place it into the card slot on the telephone, located
under the mouthpiece in the handset cradle. Gently
bend the clear plastic lens into the slot, over the num-
ber card.
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‡The softkeys are the 6 buttons on either side of the screen.
The softkey labels are the text that appears beside the buttons
4. Next, the screen should say either Accept
download from ShereTel Slot 2 or
Slot 4, please press Yes again.
5. Last, the screen should say Download com-
plete and the phone hangs up itself.
Note: If the screen displays Phone ID not found,
please press the Agent softkey to connect with an agent.
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Screen States & Softkeys Setup
3. When the screen displays the prompt, “Do you have
a passcode?” select the No.
The screen should now say Accept Download
from ShoreTel Slot 1. Please press Yes.
Caution: DO NOT pres Yes during a beep. If you
do you may hear a noise similar to a dial up modem or
fax machine. If this happens please hang up and try
again.
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Getting CPE ID...
Do you have a
passcode
-Yes No-
Quit-
Pickup Menu Screen
Press the Pickup softkey from the Idle screen and
your ShoreTel AP100/AP110 phone will prompt you
to Select Pickup Type.
Parked – Pickup Parked Calls
This softkey allows you to answer calls parked at an
extension. To use this feature,
1. Press the Parked softkey
2. Enter extension number where the call is parked
3. Press the OK softkey to connect
Ext – Pickup Ringing Extension
This softkey allows you to answer calls parked at any
extension. To use this feature,
1. Press Ext
2. Enter the ringing extension’s number
3. Press the OK softkey to connect
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Screen States and
Softkeys
The ShoreTel AP100 and AP110 phone contains three
basic screen states—Idle, Connected and Inbound.
These screen states have softkeys to help you make
and manage your calls more easily.
Idle State
The Idle State is the screen you will see most often. It
allows you to make calls, pick up calls, check voicemail
and manage your extension.
Note: When you place the handset in the cradle or press
the button when the handset is in the cradle, the Idle
State Screen will go away for 7 seconds. If you need the Idle
State functions immediately, press the button in the
model AP100 or /in the model AP110 or pickup the
handset.
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Connected State
The Connected State Screen will appear when you are
talking to someone on the phone and is used for all
call handling functions such as Transferring calls,
Parking Calls, Conferencing Calls and Placing Calls on
Hold.
Tip: To see the Connected State immediately when
you are retrieving a call or answering a call at another
extension use the Pickup softkey. If you use the
ShoreTel keycode—retrieve a parked call (*12) or call
ringing at another extension (*11)—you will have to
wait for the Connected State to appear for a few sec-
onds.
Tip: To perform all your call handling functions with-
out having to remember the codes, use the Transfr,
Park and Conf softkeys. You can also use the
Flash softkey, but you will need to know the AltiGen
keycodes
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Screen States & Softkeys
Night – Pickup the Night Bell
This softkey allows you to pick up the ringing Night
Bell at your extension. To use this feature, press the
Night softkey when your phone is ringing to be con-
nected.
Vmail – Accessing Voicemail
The Vmail softkey on the Idle State screen will
access your voicemail box. For more information on
this feature, please review the Voicemail section of
Telephone User Interface of Quick Reference.
Greetng – Greeting Menu
This softkey allows you to change your greeting. You
will be prompted for your password. For more infor-
mation on this feature, please review Telephone User
Interface Quick Reference.
Mode – Call Handling Mode
This softkey allows you to change your extension’s call
handling mode. You can choose from Standrd,
Meeting,Out,Extnded and Custom Modes to
better suit your extension’s status. You will be prompt-
ed for your password.
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Este manual sirve para los siguientes modelos
1
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