Sharp UP-700 Manual de servicio

SHARP UP-700 POS TERMINAL

QUICK REFERENCE MANUAL

SECTION A - GENERAL OPERATION

SECTION B - VOIDS

SECTION C - PROGRAMMING

SECTION D - REPORTING

SECTION E - CREDIT CARDS

SECTION F - TRAINING MODE

SECTION G - GENERAL ERRORS

SECTION A - GERNERAL OPERATIONS

RINGING UP ITEMS (PLUs)

PRESET PLUs

• TOUCH THE PLU AND IT RINGS UP A PRESET PRICE

*IF YOU TOUCH A PLU AND “ZERO PRESET ENTRY ERROR” APPEARS ON

THE SCREEN, THE PLU IS A LEVELED PRESET PLU.

LEVELED (SIZED) PRESET PLUs

• TOUCH A SIZE BUTTON (SM, MED, LG, XLG)

• TOUCH THE PLU

*IF YOU GET “ZERO PRESET ENTRY ERROR” THEN THE PLU IS NOT

PROGRAMMED FOR THAT SIZE.

LOOKUP PLUs (PLU MENU KEY)

THIS IS WHERE SEVERAL PLUs ARE LOCATED UNDER 1 KEY

• TOUCH THE PLU MENU KEY

• A LIST OF PLUs WILL APPEAR

o ENTER THE NUMBER OF THE PLU YOU WANT TO RING UP

o TOUCH THE ENTER KEY

o ARROW DOWN TO THE PLU YOU WANT TO RING UP

o TOUCH THE ENTER KEY

o TOUCH CANCEL TO RETURN TO MAIN MENU

SCALE ITEMS

• CUSOMER SETS CONTAINER OF SALAD (EXAMPLE) ON SCALE

• TOUCH TARE NUMBER OF CONTAINER

SEE SECTION C FOR PROGRAMMING OF TARE TABLES. THE TARE WILL

DEDUCT THE WEIGHT OF THE CONTAINER FROM THE SALE.

• TOUCH SCALE KEY

• TOUCH PLU FOR SALAD (EXAMPLE)

SECTION B - VOIDS

OPERATOR VOIDS

VOIDING A PRESET PLU

TOUCH THE VOID KEY

TOUCH THE PLU TO BE VOIDED

VOIDING A LEVELED (SIZED) PRESET PLU

TOUCH THE LEVEL OF THE PLU TO BE VOIDED (SM, MED, LG, XLG)

TOUCH THE VOID KEY

TOUCH THE PLU TO BE VOIDED

VOIDING A LOOKUP PLU

TOUCH THE PLU MENU KEY

A LIST OF THE PLUs WILL APPEAR

oTOUCH THE VOID KEY

oARROW TO THE PLU TO BE VOIDED

oTOUCH THE ENTER KEY

oENTER THE NUMBER OF THE PLU TO BE VOIDED

oTOUCH THE VOID KEY

oTOUCH THE ENTER KEY

OR FOR ANY PLU TYPE

ARROW TO THE PLU YOU WANT TO VOID

TOUCH THE VOID KEY

MANAGER VOIDS

THIS TYPE OF VOID ALLOWS A MANAGER TO VOID OUT SALES THAT HAVE BEEN

FINALIZED TO A CASH OR CHARGE KEY. THIS MUST BE DONE BEFORE THE

TURN THE MA OR SM KEY TO THE “MGR” POSITION

TOUCH THE FUNCTIONS KEY

SELECT VOID (YOU MAY HAVE TO SCROLL DOWN THE LIST OF

FUNCTIONS)

VOID WILL APPEAR IN THE TOP LEFT CORNER OF THE DISPLAY

YOU ARE NOW IN VOID MODE AND EVERYTHING YOU RING UP WILL BE VOIDED

RING UP ALL OF THE ITEMS TO BE VOIDED ***DO NOT TOUCH THE VOID

KEY ON THE KEYBOARD***

FINALIZE THE SALE WITH THE TENDER KEY USED IN THE TRANSACTION

YOU ARE VOIDING. (CASH, CHARGE, ETC.)

TURN KEY BACK TO “REG” POSITION

SECTION C - PROGRAMMING

CHANGING PLU PRICES

NOTE: A PLU CAN HAVE UP TO 6 PRICES

PRICE1 REGULAR PRESET PLU

PRICE2 SM SIZE PLU

PRICE3 MED SIZE PLU

PRICE4 LG SIZE PLU

PRICE5 XLG SIZE PLU

***ON SYSTEMS NETWORKED TOGETHER, PROGRAMMING MUST BE DONE AT THE

MASTER TERMINAL. PLU PROGRAMMING WILL AUTOMATICALLY BE SENT TO ALL

TERMINALS ON THE NETWORK.

1. TURN KEY TO “PGM2” POSITION

2. TOUCH 2 “SETTINGS”

3. TOUCH ENTER KEY

4. TOUCH 1 “ARTICLE”

5. TOUCH ENTER KEY

6. TOUCH 2 PLU/UPC

7. TOUCH ENTER KEY

AT THIS POINT YOU HAVE 2 WAYS YOU CAN CHANGE THE PRICES:

METHOD 1

1. TYPE IN THE PLU NUMBER YOU WANT TO PROGRAM

2. TOUCH THE ENTER KEY

3. TYPE IN THE NEW PRICE

4. TOUCH ENTER KEY

5. TOUCH THE CASH KEY WHEN DONE WITH PRICING FOR THAT PLU

6. THIS WILL TAKE YOU TO THE NEXT PLU IN THE PLU LIST

7. TOUCH THE CANCEL KEY TO GET BACK TO THE MAIN PLU LISTING

8. REPEAT FROM STEP 1 TO CHANGE MORE PRICES

OR, TO EXIT, TOUCH CANCEL 3 TIMES AND TURN KEY BACK TO “REG”

POSITION

METHOD 2

1. SCROLL DOWN TO THE PLU YOU WANT TO PROGRAM

2. TOUCH THE ENTER KEY

3. TYPE IN THE NEW PRICE

4. TOUCH ENTER KEY

5. TOUCH THE CASH KEY WHEN DONE WITH PRICING FOR THAT PLU

6. THIS WILL TAKE YOU TO THE NEXT PLU IN THE PLU LIST

7. TOUCH THE CANCEL KEY TO GET BACK TO THE MAIN PLU LISTING

8. REPEAT FROM STEP 1 TO CHANGE MORE PRICES

OR, TO EXIT, TOUCH CANCEL 3 TIMES AND TURN KEY BACK TO “REG”

POSITION

PROGRAMMING TARE TABLES

TARE: DEDUCTION OF THE WEIGHT OF THE CONTAINER, WRAPPER, ETC FROM THE

TOTAL WEIGHT TO DETERMINE THE WEIGHT OF THE CONTENTS.

FIRST WEIGH ALL CONTAINERS AND MAKE A LIST NUMBERING EACH

CONTAINER

EXAMPLE:

1. 6” PLATE .38 LB

2. 9” PLATE .68 LB

3. BOWL .51 LB

4. PLASTIC TAKE-OUT .04 LB

TURN KEY TO “PGM2” POSITION

TOUCH 2 “SETTINGS”

TOUCH ENTER KEY

TOUCH 1 “ARTICLE”

TOUCH ENTER KEY

TOUCH 1

TOUCH 0

ENTER IN THE WEIGHTS FOR EACH CONTAINER YOU HAVE NUMBERED

TO EXIT AFTER ALL TARE TABLES ARE PROGRAMMED TOUCH CANCEL 3

TIMES AND TURN KEY BACK TO “REG” POSITION

SECTION D - REPORTING

MOST TERMINALS ARE SHIPPED WITH AUTO REPORT KEYS (SHIFT X, SHIFT Z AND

SYSTEM Z). THEY COME PREPROGRAMMED TAKING SPECIFIC REPORTS, BUT MAY BE

MODIFIED. THE SYSTEM Z KEY WILL BE DISABLED ON SATELLITE TERMINALS.

THE FOLLOWING INSTRUCTIONS ARE FOR TAKING REPORTS WITHOUT USING THE

AUTO REPORT KEYS.

STAND ALONE TERMINALS

X REPORTS (READING)

o TURN KEY TO “X1/Z1” POSITION

o TOUCH 1 “READING”

o TOUCH ENTER KEY

o SELECT REPORT YOU WISH TO PRINT

o TOUCH ENTER KEY

SOME REPORTS (PLU, DEPT) WILL REQUIRE A RANGE INPUT. EDIT THE

RANGE IF YOU WISH OR JUST PRESS THE ENTER KEY THROUGH THE

DEFAULTS.

o AFTER PRINTING PRESS CANCEL KEY TO RETURN TO MAIN REPORT

o TURN KEY TO “REG” POSITION

Z REPORTS (RESETTING)

o TURN KEY TO “X1/Z1” POSITION

o TOUCH 2 “RESETTING”

o TOUCH ENTER KEY

o SELECT REPORT YOU WISH TO PRINT

o TOUCH ENTER KEY

SOME REPORTS (PLU, DEPT) WILL REQUIRE A RANGE INPUT. EDIT THE

RANGE IF YOU WISH OR JUST PRESS THE ENTER KEY THROUGH THE

DEFAULTS.

o AFTER PRINTING PRESS CANCEL KEY TO RETURN TO MAIN REPORT

o TURN KEY TO “REG” POSITION

NETWORKED TERMINALS (TERMINALS IN IRC)

***SYSTEM X & SYSTEM Z REPORTS MAY ONLY BE TAKEN FROM THE MASTER

TERMINAL (TERMINAL 1).***

X REPORTS (READING)

o TURN KEY TO “X1/Z1” POSITION

o TOUCH 4 “SYSTEM X”

o TOUCH ENTER KEY

o SELECT REPORT YOU WISH TO PRINT

o TOUCH ENTER KEY

• SOME REPORTS (PLU, DEPT) WILL REQUIRE A RANGE INPUT. EDIT

THE RANGE IF YOU WISH OR JUST PRESS THE ENTER KEY THROUGH

THE DEFAULTS.

• SOME REPORTS (TRANSACTION) WILL REQUIRE A CHOICE OF

WHAT TERMINALS TO X OUT. SELECT “ALL” OR “MACHINE SELECT”

FOR INDIVIDUAL TERMINALS.

o AFTER PRINTING PRESS CANCEL KEY TO RETURN TO MAIN REPORT

o TURN KEY TO “REG” POSITION

Z REPORTS (RESETTING)

o TURN KEY TO “X1/Z1” POSITION

o TOUCH 5 “SYSTEM Z”

o TOUCH ENTER KEY

o SELECT REPORT YOU WISH TO PRINT

o TOUCH ENTER KEY

• SOME REPORTS (PLU, DEPT) WILL REQUIRE A RANGE INPUT. EDIT

THE RANGE IF YOU WISH OR JUST PRESS THE ENTER KEY THROUGH

THE DEFAULTS.

• SOME REPORTS (TRANSACTION) WILL REQUIRE A CHOICE OF

WHAT TERMINALS TO Z OUT. SELECT “ALL” OR “MACHINE SELECT”

FOR INDIVIDUAL TERMINALS.

o AFTER PRINTING PRESS CANCEL KEY TO RETURN TO MAIN REPORT

o TURN KEY TO “REG” POSITION

SECTION E - CREDIT CARDS

PRINT CREDIT CARD REPORTS

****TAKE DAILY, THIS IS THE MONEY SENT TO BANK****

TURN KEY TO “X1/Z1” POSITION

TOUCH 7 “CAT”

TOUCH ENTER KEY

TOUCH 1 “CAT#2”

TOUCH 2 “REPORT”

TOUCH 3 “LOCAL TOTALS”

TOUCH “CANCEL” BACK TO MAIN SCREEN

CLOSING CREDIT CARD BATCH

(May not be needed, contact Drexel Business Machines)

TURN KEY TO “X1/Z1” POSITION

TOUCH 7 “CAT”

TOUCH ENTER KEY

TOUCH 1 “CAT#2”

TOUCH 1 “BATCH EXECUTE”

TOUCH 2 “CLOSE BATCH”

TOUCH “CANCEL” BACK TO MAIN SCREEN

OPENING CREDIT CARD BATCH

(May not be needed, contact Drexel Business Machines)

TURN KEY TO “X1/Z1” POSITION

TOUCH 7 “CAT”

TOUCH ENTER KEY

TOUCH 1 “CAT#2”

TOUCH 1 “BATCH EXECUTE”

TOUCH 1 “OPEN BATCH”

TOUCH “CANCEL” BACK TO MAIN SCREEN

MAKING A REFUND TO A CREDIT CARD

TURN KEY TO “MGR” POSITION

ENTER THE AMOUNT YOU WANT TO REFUND (WITHOUT TAX)

TOUCH THE FUNCTION MENU KEY (NEXT TO #9)

ARROW DOWN TO REFUND

TOUCH ENTER KEY

TOUCH THE DEPT MISC KEY

TOUCH THE CHARGE MENU KEY

SELECT THE CHARGE KEY YOU WANT TO REFUND THE SALE TO

TOUCH THE ENTER KEY

SWIPE CARD

ENTER CARD #

TOUCH THE ENTER KEY

ENTER EXPIRATION DATE

TOUCH ENTER KEY

COMMON CREDIT CARD ERRORS

“COMM ERROR”

CHECK POWER ON DATACAP DATATRAN(RED LABEL)

CHECK INTERFACE CABLE CONNECTING REGISTER TO DATATRAN(BLUE

LABEL)

“NO DIAL TONE”

CHECK PHONE LINE CONNECTION TO DATACAP DATATRAN

CREDIT CARDS RUNNING SLOW (HIGH SPEED INSTALLS ONLY)

CHECK POWER ON DATACAP DATATRAN (RED LABEL)

CHECK INTERFACE CABLE CONNECTING DATATRAN TO IPTRAN (WHITE &

YELLOW LABELS)

CHECK INTERNET CONNECTION TO IPTRAN (GREEN LABEL)

DISCONNECT POWER (RED LABEL) ON IPTRAN FOR 30 SECONDS

RECONNECT POWER ON IPTRAN

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