Sennheiser MobileConnect MCS v1 Manual de usuario
Version 1.0
Sennheiser MobileConnect
User Guide
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MobileConnect User Guide
Version 1.0
Table of Contents
ABOUT THE PRODUCT .......................................................................................................................................... 3
QUICK SETUP ........................................................................................................................................................ 4
STEP 1. CONFIGURE YOUR NETWORK ............................................................................................................................... 5
STEP 2. CONFIGURE YOUR WIFI ...................................................................................................................................... 5
STEP 3. INSTALL THE MOBILECONNECT MANAGER ............................................................................................................. 6
STEP 4. INSTALL THE MOBILECONNECT STATION ................................................................................................................ 8
STEP 5. TEST WITH THE MOBILECONNECT APP .................................................................................................................. 9
NETWORK SETUP ................................................................................................................................................ 10
MANAGER AND CONNECTSTATION CONFIGURATION ......................................................................................... 11
SOFTWARE UPGRADE/DOWNGRADE, SYSTEM RESET ......................................................................................... 12
MOBILECONNECT MANAGER UPGRADE .......................................................................................................................... 12
MOBILECONNECT MANAGER DATABASE ......................................................................................................................... 12
MOBILECONNECT MANAGER REMOVE INSTALLATION ....................................................................................................... 13
MOBILECONNECT STATION UPDATE ............................................................................................................................... 13
MOBILECONNECT STATION RESET .................................................................................................................................. 14
UPGRADING A LEGACY MOBILECONNECT STATION ............................................................................................ 15
TROUBLESHOOTING ........................................................................................................................................... 17
MOBILECONNECT MANAGER AND STATIONS ................................................................................................................... 17
MOBILECONNECT STATION NETWORK CONFIGURATION ..................................................................................................... 18
MOBILECONNECT MANAGER WEB INTERFACE .................................................................................................................. 18
MOBILECONNECT APPS ............................................................................................................................................... 19
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MobileConnect User Guide
Version 1.0
About the product
Sennheiser MobileConnect is an Assistive Listening solution. The system streams audio content via WiFi live and in
superior quality to any mobile device. Following the Bring-Your-Own-Device concept, it is an easy-to-use and
intuitive Assistive Listening system. Costs and maintenance effort for operators are kept at a minimum.
MobileConnect is optimized for use in higher education institutions.
The MobileConnect system consists of three components: the MobileConnect Station, the MobileConnect
Manager and the MobileConnect App. The MobileConnect Station is integrated into the existing campus network
and distributes the audio content via WiFi to the MobileConnect App on the user's personal smartphone. With the
MobileConnect Manager, all MobileConnect Stations in the network can be conveniently administered and
remotely managed from anywhere on the campus.
You have access to the following documents:
MobileConnect User Guide
MobileConnect Network Whitepaper
MobileConnect Station Hardware Quick Guide, provided inside the hardware box
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MobileConnect User Guide
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Quick Setup
You can configure the MobileConnect system in 5 steps:
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MobileConnect User Guide
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Step 1. Configure your network
You can use one single network or two separate networks for streaming and control (for more see section Network
Setup). In both cases, you need to configure the following in each network:
DNS
The system needs a single SRV record of _mcal._tcp per network:
Service Name
TTL
Class
Type
Priority
Weight
Port
Target
_mcal._tcp.yourdomain.com
3600
IN
SRV
0
0
8000
mc-manager
.yourdomain.com
• Replace "yourdomain.com" with your own domain
• The target hostname "mc-manager" can be replaced with any hostname you want to give to the
MobileConnect Manager
• Use FQDN and not a direct IP address
DHCP
The following DHCP settings are required so that the MobileConnect Apps can discover the MobileConnect
Manager:
• For Android → configure the "domain part" of the DHCP protocol
• For iOS → the "domain part" has to be in the search domains
Step 2. Configure your WiFi
Configure traffic prioritization on your Access Points:
• streaming uses DSCP EF value
• control uses DSCP CS3 value
Without prioritization you cannot achieve good audio quality and low latency.
We strongly advice not to use MobileConnect without it.
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Step 3. Install the MobileConnect Manager
The MobileConnect Manager can run on any Ubuntu server. First, select your hardware:
Minimum hardware requirements
• CPU with 4 cores
• Regular (not boost) clock speed on all cores at least 2.4 GHz
• 8 GB of RAM
• 200 GB of hard drive space
Recommended hardware requirements
• CPU with 8 cores
• Regular (not boost) clock speed on all cores at least 3.0 GHz
• 16 GB of RAM (or more)
• 500 GB of hard drive space
• Install Ubuntu server in 64-bit architecture (Ubuntu Desktop works as well).
• Configure the hostname → you can use "mc-manager" or any of your choice
o Make sure it matches your DNS configuration (see Step 1. Configure your network)
• Install docker version 19 or higher and docker-compose version 1.22 or higher.
• Register at https://accounts.sennheiser-connect.com to obtain an installation package.
• Configure your "Organization Name"
• Add a redirect URL - the URL of your MobileConnect Manager - so that the user can be automatically
redirected to your Manager application after login. (e.g. https://mc-manager.yourdomain.com or
https://mc-manager)
• Click "Save" and wait for your account to be created
Register only one user per MobileConnect system. In the future it will be
possible to have more users per system.
Find HOWTOs here:
https://docs.docker.com/install/linux/docker-ce/ubuntu
https://docs.docker.com/compose/install
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• Select "Download Manager" to obtain installation and configuration files for the Manager
• Create an installation directory with a name/path of your choice (e.g. ~/.mcmanager)
• Copy the MobileConnect Manager files to the installation directory
• Enter the directory
• Extract the archive
• Set your database password as local environment variable
• Install and run with
• Open a browser and navigate to the URL you configured for your MobileConnect Manager, e.g.
https://mcmanager.yourdomain.com
o The MobileConnect Manager web interface is using a self signed certificate, you need to accept it
to access.
• Login with the credentials you used for registration at https://accounts.sennheiser-connect.com
• The MobileConnect Manager is now ready to use
The password must be at least 8 characters long and contain characters from three of the
following four sets: Uppercase letters, Lowercase letters, Base 10 Digits and Symbols.
Make sure you keep the password; you will need it when upgrading the MobileConnect
Manager in the future.
docker-compose pull
docker-compose up -d
mkdir .mcmanager
cp MobileConnectManager.zip .mcmanager
cd .mcmanager
unzip MobileConnectManager.zip
export SA_PASSWORD=Mypass123
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MobileConnect User Guide
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Step 4. Install the MobileConnect Station
There are two versions of MobileConnect Station (MCS) hardware:
MCS v1
MCS v2
• Connect your MCS to the network
o Use LAN2 (MCS v1) or PoE/Stream (MCS v2) port to connect your streaming network.
o Use LAN3 (MCS v1) or Ctrl (MCS v2) port optionally to connect a second network for
configuration. If you don't wish to use a separate network, and the port is not connected, the
system will use the streaming network for control as well.
o Note: The network ports use DHCP by default. To configure a static IP:
§ Configure your PC with the static IP address 192.168.0.2, netmask: 255.255.255.0
§ Connect the LAN1 or Ctrl port directly to your PC
§ Open your browser and navigate to 192.168.0.10 to open the local admin interface
§ You can configure the network and a static IP address using the local admin interface
In order to use a MCS v1, you need to upgrade its firmware. For details, see section
Upgrading a legacy MobileConnect Station.
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• Connect your audio inputs
o For MCS v1 you can connect any of the four analog inputs
o For MCS v2 you can use the analog or Dante inputs
• Power on
• Verify the MobileConnect Station is up and running
o Open the MobileConnect Manager interface (e.g. at https://mc-manager.yourdomain.com or
https://your-manager-hostname)
o Select "Stations". Your station should be shown as "running" in the MobileConnect Manager
interface
• In case of problems, see section Troubleshooting.
Step 5. Test with the MobileConnect App
• Install the app:
o Download Sennheiser MobileConnect App
from the Apple AppStore or Google PlayStore.
• Connect to the user WiFi network
• Start the app
• You should see a channel list and be able to select a channel and stream audio.
• In case of problems, see section Troubleshooting.
For more advanced features see section Manager and ConnectStation configuration.
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Network setup
The MobileConnect system supports several network scenarios, described in detail in the MobileConnect Network
Whitepaper. You can choose the most suitable one for your network architecture. Below you can find the simplest
setup using a single network for streaming and control.
The MobileConnect system also supports:
• NAT
• Eduroam
More advanced scenarios and recommendations are covered in detail in the MobileConnect Network
Whitepaper, such as:
• Using two separate networks for streaming and control, for better network separation and
improved security
• Add a proxy to limit access to the MobileConnect Manager
• Firewall recommendations
The MobileConnect Manager requires the following ports to be open:
• Port 8000 needs to be accessible from the mobile clients
• Port 80/443 needs to be accessible from the MobileConnect Station and the systems used to
access the Manager interface
Este manual sirve para los siguientes modelos
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