Topping Up using your Unique Transactional Reference
Number (UTRN)
In some instances you may need to top up your meter manually. You can now do this by
entering your 20 digit Unique Transactional reference number (UTRN) into your In-Home
display. You will find this number on the app or top up receipt.
Topping up using your UTRN on your In-Home display. Ensure your IHD screen is on the
desired fuel you want to top up.
{0}000-0000-0000-0000-0000
Apply Top Up Option
You have 1 message. 1 new {ok}
1- Press OK/MENU button
2- Using the right arrow navigate to
the ‘APPLY TOP UP OPTION’
3- Press OK
4- To start entering the digits of the
UTRN use the right arrow to cycle
through to your desired digit.
Pressing OK will lock in your digit
and move you onto the next
number entry
5- If you make an error you can go
back by using the left arrow
6- Once you have entered all 20 digits
press OK, check the numbers
entered are correct
7- Press to OK to submit your UTRN, a
message will appear ‘TOP UP SENT’
8- The message envelope icon will
appear on the front screen and a
rotating ‘’NEW MESSAGE’’ alert will
appear at the bottom of your IHD
screen
9- To view the message press OK/
MENU
10- Using the right arrow navigate to
the message screen, Select OK
11- 1 of 3 messages will appear Top UP
Rejected / Top UP Duplicate/
Top UP Success. If your top up is
rejected please re-enter ensuring
all digits are accurate. If your top
up continues to be rejected please
contact us
12- Press OK to choose to delete
message press OK will give you
option to delete or save message
13- If successful your meter balance
should now reflect your top up
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