Samsung SVMi E Series Manual

Phone Works

Kingston Ltd.

Samsung Voicemail and

Telephone Administrator

Set-up and Maintenance

Office 1-877-541-1112

Local 613-384-5150

Fax 613-384-2648

Email: sales@phoneworks.ca

Samsung SVMi Voice Mail Administrator Sheets

With this document you will learn how to make changes to your SAMSUNG

SVMi voice mail system. Changes such as edit of the system prompts, add,

delete and edit subscriber’s mailboxes and set the operating mode of your

voice mail system (day mode, night mode, or holiday mode)

ACCESSING THE VOICE MAIL SYSTEM

First you must get into the admin mode of the voice mail system and the

easiest is to find the phone that has the V-ADMIN button or something that

closely resembles it. You can access this menu remotely by dialling the

telephone number of your system and letting the voice mail answer. From

the main menu press the # key followed by 4 zeros. You can also do this

from the vmmsg key on your phone by pressing the vmmsg key then * then

# and followed by 4 zeros. When prompted for your password enter 4 zeros.

The system will then tell you the options that you can change. LISTEN to

the options and then make your selection.

EDIT OF SYTEM PROMPTS

Once you have accessed the voice mail using the above instructions you can

change the greetings. It is always best to script out the greeting you want to

change. Again you should LISTEN to the voice mail as it tells you what to

do. The voice mail has 4 main greeting of which in most cases only 2 are

ever used these being day greeting and the night greeting.

1. GREETINGS

The day greeting or prompt is1001

The night greeting or prompt is 1002

The holiday greeting or prompt is 1003

The emergency greeting or prompt is 1004

When a prompt has been recorded, sometimes there is some ambient noise

(big breath) at the front or back of the recording that needs to be trimmed.

Press 4 and select the trim mode. You may now trim small amounts of

“noise” from the front and back of the recording. Repeatedly press 1 or 2 to

trim small amounts from the front or back until the recording sounds clean.

You must press # to save your selection when done

2. SUBSCRIBER INFORMATION

This allows you to add, delete and/or edit mailboxes this is handy for

resetting lost or forgotten passwords

Access the voice mail using one of the steps at the front of the document.

Listen to the recording as it will help you. After entering the password of

4 zeros press 2 and listen to the voice mail. (When it asks for a subscriber

number it means extension number.) You then have 2 choices. The first one

is to delete the mailbox and the 2nd option is to edit the mailbox settings eg

passwords

3. MODE SELECTION

In this section you will learn how to set the operating mode of your system.

The operating mode is the mode that determines what greeting is played

when your customer calls you. These greeting are directly connected to the

greeting recorded in the system prompts. If you manually change a mode it

will stay in that mode until you change it again or put it back to automatic

scheduling. THIS MEANS IF YOU CHANGE THE SYSTEM TO

HOLIDAY/DAY or NIGHT GREETINGS IT WILL STAY THAT

WAY TILL YOU CHANGE IT BACK. In most cases your phone system

will be set up in auto mode and you will only ever have to change it for the

holiday mode.

To change the mode of your voice mail system you must access your voice

mail system as described above. When it tells you to enter the port number

to change the new mode or to change the mode on all ports enter 0. (this is

so that all of the lines are answered by the same greeting ) Select the 0

option and then make your selection of what mode you wish to put your

system in. The modes are

1…..Day Mode

2…..Night Mode

3…..Holiday Mode

4…..Emergency (bad weather) Mode

0…..Automatic Mode (uses the clock on the system to set)

As a reminder we do not change our system passwords so any system

password is 0000 and any reset password is 0000. Also anytime you make a

change in the voicemail you must press the # key to save your changes.

We hope that using this guide will help you use your voice mail to its full

capabilities. Of course if you are having some problems please don’t hesitate

to call us so that we may help you out. We can be reached at our office

number..613-384-5150 and leave a message on the service mailbox.

SAMSUNG VOICE MAIL BOX SET UP

Introduction

The SAMSUNG voice mail system is one of the most advanced and feature

rich systems made and yet it is very user friendly. When your system was

installed you should have been given some set up instructions from the

technician as well as the SVMi E-series Voicemail Quick Reference Guide.

In this Guide are all of the features that are available from this system. In

most cases all that is generally wanted are to record the mailbox greetings

and a basic voice mail set up.

Your mailbox can have a total of 7 different greetings than you can pre-

record and have them play when required (eg if you are out of the office on

Wednesday afternoons you can record a greeting for Wednesday afternoons

(as an example greeting #6) and just before you leave the office you would

“assign” that greeting ( #6 ) to play. This saves you from having to record a

new greeting on Wednesday afternoon all the time.

In most cases you will only have 1 or 2 greetings with 1 being your “no

answer “greeting and number 2 being your “busy greeting. (The typical “no

answer” greeting is the old “hello I am either on the phone or away from the

phone right now please leave a message and I’ll call you right back.”)

Greeting #2 can be your busy greeting that tells the caller that you are on the

phone (as an example if you are on the phone and get a call the greeting can

say I’m sorry I am on the phone right now please leave me a message and I

will return your call as soon as I hang up). This is a popular feature as the

caller knows you are on the phone and thusly are in the office.

Once you access the voicemail system (using the VMMSG button) you

can get to the different menus by pressing the different number buttons

on the dial pad. Please be PATIENT as the voice mail system will speak

the menu to you and if you listen to the prompts it really is easier to

make the changes. (I make the same mistakes myself)

Samsung SVMi Voice Mail

First Time Easy Set Up

Log on to your mailbox (press the vmmsg key)

1…Change Your Password………………….……………( # -7-1 )

This is required for security reasons. Password length can be

from 1 to 8 digits with the default password being 0000

2…Record Your Name…...…………………………….….( #-7-2 )

This is the name that plays when someone transfers through the

auto attendant. The Automated Directory also plays this recording

so callers can receive the correct spelling. We also recommend you

say your telephone extension number in the recording as well

(eg Bud Wiser Ext 201) and possibly the callers will remember it

3…Enter your Dial-by-Name Directory Name……………( #-7-3 )

This is so someone that accesses the company directory can

spell your name using the letters on the keypad to reach your

extension. You are asked to spell your last name then your first

name on the telephone keypad

4…Record Your Primary (No-Answer) Greeting…………...( 5-1 )

This is the greeting that plays to callers when they reach your

voicemail ( Don’t forget there are other personal greetings as well)

5…Record Your Mailbox Greeting…………………………..( 5-7)

This is the greeting that plays when a Primary Greeting is not

recorded and/or a call is transferred directly to your mailbox

Samsung SVMi Voice Mail

ACCESSING YOUR MAILBOX

Outside Callers

Dial the phone number that will be answered buy your voice mail

system (e.g. your main number)

At the main greeting dial # plus your mailbox number (usually the

same as your telephone extension number)

Enter your password when asked (default password is 0000)

Follow the spoken directions

Inside callers

Either press the button on your phone that is labeled VMMSG or dial

the voice mail access number (either 509,519 or 549 depending on

the size of system you have)

Enter your password when asked

Follow the spoken directions

Accessing your mailbox from someone else’s phone

Press the VMMSG button on the phone

Press the * on the dial pad ( if there are messages on the phone you

are using you will have to press the * again )

Then press the # button plus your mailbox number

From here on in it is the same as the other steps you will hear the

mailbox owner main menu with the following options

Once inside your mailbox you will hear the Mailbox Owner Main Menu

with the following options

1……..Listen to new Messages

2……..Record and Send Messages

3……..Review saved Messages

5……..Personal Greetings

6……..Mailbox Administration

#.........Personal Services

*…….Return to Main Menu

Getting Started

Using your mailbox is very simple; however you should read this section to

familiarize yourself with the steps. The first things to do are

Access your mailbox (you already know how to do this)

Record a personal greeting

Change your password

Record your name

Listening to your messages

If there are messages in your mailbox you will have some kind of

notification (either the VMMSG button will be lit or a flashing light on the

phone and possibly both) here are the options available

1……..To play/replay the message

11……To play the previous message

2……..To save the message you just heard and listen to the next

message

3……..To delete the message you just heard and listen to the next

message

4……..To reply to the message (this allows you to leave a message in

the mailbox of the person who sent you a message)

5…….To return the call directly to the number that left the message

6…….To forward the message to someone else on the system (and

saves a copy for you)

7…….To rewind the message 5 seconds

77……To change the playback volume

8…….To pause or resume during message playback

9…….To fast forward the message 5 seconds

99…...To change playback speed of the recording

0…….To play HELP options

00…...To hear the time and date and the senders information of the

message you just heard

#.........To move to the next message (does not save or discard the

message)

##.......To scan ( plays first 7 seconds of messages then skips to the

next message to stop scanning press 1)

*…….To cancel and return to the previous message.

Message Forwarding Options

If you choose option 6 during message playback you have the option to

forward the message to someone else in the company. While listening to the

message press 6 and enter the extension number of the person you wish to

send the message to ( if you don’t know their extension number then press

the # key for the directory) you can also press ## and leave the message as a

memo to yourself.

Mailbox Administration

The mailbox Administration menu is used to turn on and off your pager

notification, message alert options and other sent message control features

Message Alert

When this function is turned on the SVMi will call any outside or inside

telephone number after a message is left in your mailbox eg cell phones. To

hear the message at your remote location simply enter your password when

the voice mail asks you for it.

From the mailbox main menu press 6 for mailbox administration

Press 1 for message alert

2 options are available

Press 1 to turn feature on or off

Press 2 to set the destination phone number

Pager Notification

With this feature on the SVMi will call your pager and leave you a numeric

message (usually your mailbox number) after each message is left in your

mailbox.

From the mailbox main menu press 6 for mailbox administration

Press 2 for pager notification

2 options are available

Press 1 to turn feature on or off

Press 2 to set your pager number

For this feature to work your pager number must be programmed in a special

menu in the voice mail (this is done by the installer)

Undelete

As you would expect with this feature you can retrieve a voicemail message

if you accidentally delete it after listening to it. You have up until 3am the

following day or the message will get wiped when the system goes into

maintenance.

From the mailbox main menu press 6 for mailbox administration

Press 3 for deleted messages

Once listened to you can delete again or save it

Undelivered Retrieval

This is an excellent option to use if you get fed up and send the boss an

ranting voice mail telling him what you think of him and his company ( this

will only work if the person you have sent the voice mail to has not heard it)

From the main mailbox menu press 6 for mailbox administration

Press 4 for undelivered messages

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Samsung SVM-400 Manual de usuario

Samsung

Samsung SVM-400 Manual de usuario

Samsung

Samsung SVMi-4 Manual de usuario

Samsung

Samsung svm-800 Manual de usuario

Samsung

Samsung SVMi-8 Manual de usuario

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