Samsung QN8 A Series Guía

E-MANUAL

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Contents

Guide

Connections

5Connection Guide

7 Connecting an Antenna (Aerial)

8Connecting to the Internet

12 Screen Sharing (Smart View) with your Mobile Device

15 Connecting to a Network via a Mobile Dongle (For India

Only)

16 Connection Cables for External Devices

18 ADB (Auto Data Backup) functions (For India Only)

19 Switching between external devices connected to the TV

21 Connection Notes

Remote Control and Peripherals

24 About the Samsung Smart Remote (QLED TV/AU9 Series or

higher/The Frame)

27 About the Samsung Smart Remote (AU8 Series)

30 Connecting the Samsung Smart Remote to the TV

31 Controlling External Devices with a Samsung Remote

Control - Using the Universal Remote

32 Using Anynet+ (HDMI-CEC)

33 Controlling the TV with a Keyboard, Mouse or Gamepad

35 Entering Text using the On-Screen Virtual Keyboard

Smart Features

37 Using Smart Hub

46 Using a Samsung account

48 Using Ambient Mode

53 Using Art Mode

61 Using PC on TV

67 Using the Apps Service

71 Using the e-Manual

73 Using the Internet

74 Using SmartThings

77 Playing pictures/video/music

84 Using Multi View

86 Using Bixby

91 Using the Game Bar

TV Viewing

94 Using the Guide

96 Recording Programmes

98 Setting Up Schedule Viewing

100 Using Timeshift

100 Buttons and functions available while recording a

programme or Timeshift

102 Using the Channel List

103 Editing channels

104 Using a Personal Favourites List

105 TV-Viewing Support Functions

Picture and Sound

112 Using Intelligent Mode

114 Adjusting the Picture Quality

116 Setting the Viewing Environment for External Devices

119 Picture Support Functions

120 Conguring a Sound Mode and Expert Settings

122 Using the Sound Support Functions

System and Support

124 Using the Time Functions and the Timers

126 Using the Power and Energy Saving Functions

127 Updating the TV's Software

128 Audio and Video Functions for the Visually or Hearing

Impaired

133 Using Voice Assistants on the TV

134 Using Other Functions

136 HbbTV

137 Using a TV Viewing Card (“CI or CI+ Card”) (For India Only)

140 Teletext Feature

Precautions and Notes

144 Before Using the Recording and Timeshift Functions

146 Supported broadcasting audio options

147 Read Before Using Apps

148 Read Before Using the Internet Function

150 Read Before Playing Photo, Video or Music Files

160 Read After Installing the TV

161 Supported Resolutions for UHD Input Signals

162 Resolutions for Input Signals supported by 8K models

(QN7**A series or higher)

163 Supported Resolutions for FreeSync (VRR)

164 Supported Resolutions for Wide Screen

165 Read Before Connecting a Computer (Supported

Resolutions)

168 Supported Resolutions for Video Signals

170 Read Before Using Bluetooth Devices

171 Sufx : Parental Rating - Thailand only

172 Licences

Troubleshooting

Picture Issues

173 Testing the picture

Sound and Noise Issues

179 Testing the sound

Channel and Broadcast Issues

External Device Connectivity Issues

Network Issues

Anynet+ (HDMI-CEC) Issues

Remote Control Issues

Recording Issues

Apps

Media Files

Voice Assistant Issues

Other issues

Diagnosing TV operational issues

Getting Support

195 Getting support through Remote Management

195 Finding the contact information for service

195 Requesting service

FAQ

The TV Screen does not Display Properly

196 When the TV screen does not display properly

The TV does not Turn On

201 When your TV does not turn on

The Picture is Distorted, or No Sound Comes Out of the

Sound Bar

207 When the TV does not connect with an external device

properly

Internet Access is not Available

211 When the TV can't connect to the Internet

There is No Sound or the Speakers are Making an Odd Sound

216 When no sound comes out of the TV, or the sound is

breaking up

The Remote Control does not Work

222 When the remote control does not work

Updating the Software

226 Updating to the latest TV's software

Accessibility Guidance

Menu Learning Screen

232 Using the Remote control

234 Using the accessibility menu

238 Using the TV with Voice Guide on

240 Using the guide

243 Using Schedule Viewing

244 Using the Channel List

246 Recording

249 Using Smart Hub

253 Launching the e-Manual

254 Using Bixby

Guide

Learn how to use various features.

Connections

You can watch live broadcasts by connecting an antenna cable to your TV and can get access to the Internet by

using a LAN cable or wireless access point. Using various connectors, you can also connect external devices.

Connection Guide

You can view detailed information about external devices that can be connected to the TV.

Source Connection Guide Try Now

It shows you how to connect various external devices such as video devices, game consoles and PCs using pictures.

If you select the connection method and an external device, the connection details appear.

•Audio Device: HDMI (eARC), Optical, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup

•Video Device: HDMI, AV

•Smartphone: Screen Sharing (Smart View), SmartThings, Apple AirPlay, NFC on TV, Tap View

•PC: HDMI, Screen Sharing (Wireless), Apple AirPlay

•Input Device: Remote Control, Keyboard, Mouse, USB Gamepad, USB Camera, Bluetooth Device

•Game Console: HDMI, AV

- 5 -

•External Storage: USB Flash Drive, Hard Disk Drive (HDD)

Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2

minutes).

Some functions may not be supported depending on the model or geographical area.

The connection method and available external devices may differ depending on the model.

Connection Guide

Audio Device

Video Device

Smartphone

Input Device

Game Console

External Storage

HDMI (eARC)

Optical

Bluetooth

Wi-Fi

Wi-Fi Speaker Surround Setup

HDMI Troubleshooting

Connect audio devices, such as speakers, sound bars,

headphones, or home theatres, to your TV.

The image on your TV may differ from the image above depending on the model and geographical area.

- 6 -

Connecting an Antenna (Aerial)

You can connect an antenna cable to your TV.

An antenna connection is not necessary if you connect a cable box or satellite box.

The port on your TV may differ from the following gure depending on the product model and region.

A connection method may differ depending on the model or geographical area.

- 7 -

Connecting to the Internet

You can get access to the Internet through your TV.

Settings General Network Open Network Settings Try Now

Congure network settings to connect to an available network.

Establishing a wired Internet connection

Settings General Network Open Network Settings Wired

If you connect a LAN cable, the TV automatically accesses the Internet.

If the TV does not automatically connect to the network, refer to "Network Issues" in "Troubleshooting".

To connect a LAN cable, use a CAT 7 (*STP type) cable for the connection. (100/10 Mbps)

* Shielded Twisted Pair

The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.

This function may not be supported depending on the model.

- 8 -

Establishing a wireless Internet connection

Settings General Network Open Network Settings Wireless

Make sure that you have the wireless access point's name (SSID) and password settings before attempting to

connect. The network name (SSID) and security key are available on the wireless access point's conguration

screen. See the wireless access point's user manual for more information.

- 9 -

Wireless Connection

Select your wireless network.

Refresh

Manage Saved Networks

The image on your TV may differ from the image above depending on the model and geographical area.

If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID).

If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or

PBC button on your access point within 2 minutes. The TV will connect automatically.

To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press

the Select button.

To disconnect Wi-Fi, select Disconnect in Settings General Network Network Status.

Checking the Internet connection status

Settings General Network Network Status Try Now

View the current network and Internet status.

Resetting Your Network

Settings General Network Reset Network Try Now

Restore the network settings to the factory default.

- 10 -

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