Samsung QN8 A Series Guía
E-MANUAL
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Contents
Guide
Connections
5Connection Guide
7 Connecting an Antenna (Aerial)
8Connecting to the Internet
12 Screen Sharing (Smart View) with your Mobile Device
15 Connecting to a Network via a Mobile Dongle (For India
Only)
16 Connection Cables for External Devices
18 ADB (Auto Data Backup) functions (For India Only)
19 Switching between external devices connected to the TV
21 Connection Notes
Remote Control and Peripherals
24 About the Samsung Smart Remote (QLED TV/AU9 Series or
higher/The Frame)
27 About the Samsung Smart Remote (AU8 Series)
30 Connecting the Samsung Smart Remote to the TV
31 Controlling External Devices with a Samsung Remote
Control - Using the Universal Remote
32 Using Anynet+ (HDMI-CEC)
33 Controlling the TV with a Keyboard, Mouse or Gamepad
35 Entering Text using the On-Screen Virtual Keyboard
Smart Features
37 Using Smart Hub
46 Using a Samsung account
48 Using Ambient Mode
53 Using Art Mode
61 Using PC on TV
67 Using the Apps Service
71 Using the e-Manual
73 Using the Internet
74 Using SmartThings
77 Playing pictures/video/music
84 Using Multi View
86 Using Bixby
91 Using the Game Bar
TV Viewing
94 Using the Guide
96 Recording Programmes
98 Setting Up Schedule Viewing
100 Using Timeshift
100 Buttons and functions available while recording a
programme or Timeshift
102 Using the Channel List
103 Editing channels
104 Using a Personal Favourites List
105 TV-Viewing Support Functions
Picture and Sound
112 Using Intelligent Mode
114 Adjusting the Picture Quality
116 Setting the Viewing Environment for External Devices
119 Picture Support Functions
120 Conguring a Sound Mode and Expert Settings
122 Using the Sound Support Functions
System and Support
124 Using the Time Functions and the Timers
126 Using the Power and Energy Saving Functions
127 Updating the TV's Software
128 Audio and Video Functions for the Visually or Hearing
Impaired
133 Using Voice Assistants on the TV
134 Using Other Functions
136 HbbTV
137 Using a TV Viewing Card (“CI or CI+ Card”) (For India Only)
140 Teletext Feature
Precautions and Notes
144 Before Using the Recording and Timeshift Functions
146 Supported broadcasting audio options
147 Read Before Using Apps
148 Read Before Using the Internet Function
150 Read Before Playing Photo, Video or Music Files
160 Read After Installing the TV
161 Supported Resolutions for UHD Input Signals
162 Resolutions for Input Signals supported by 8K models
(QN7**A series or higher)
163 Supported Resolutions for FreeSync (VRR)
164 Supported Resolutions for Wide Screen
165 Read Before Connecting a Computer (Supported
Resolutions)
168 Supported Resolutions for Video Signals
170 Read Before Using Bluetooth Devices
171 Sufx : Parental Rating - Thailand only
172 Licences
Troubleshooting
Picture Issues
173 Testing the picture
Sound and Noise Issues
179 Testing the sound
Channel and Broadcast Issues
External Device Connectivity Issues
Network Issues
Anynet+ (HDMI-CEC) Issues
Remote Control Issues
Recording Issues
Apps
Media Files
Voice Assistant Issues
Other issues
Diagnosing TV operational issues
Getting Support
195 Getting support through Remote Management
195 Finding the contact information for service
195 Requesting service
FAQ
The TV Screen does not Display Properly
196 When the TV screen does not display properly
The TV does not Turn On
201 When your TV does not turn on
The Picture is Distorted, or No Sound Comes Out of the
Sound Bar
207 When the TV does not connect with an external device
properly
Internet Access is not Available
211 When the TV can't connect to the Internet
There is No Sound or the Speakers are Making an Odd Sound
216 When no sound comes out of the TV, or the sound is
breaking up
The Remote Control does not Work
222 When the remote control does not work
Updating the Software
226 Updating to the latest TV's software
Accessibility Guidance
Menu Learning Screen
232 Using the Remote control
234 Using the accessibility menu
238 Using the TV with Voice Guide on
240 Using the guide
243 Using Schedule Viewing
244 Using the Channel List
246 Recording
249 Using Smart Hub
253 Launching the e-Manual
254 Using Bixby
Guide
Learn how to use various features.
Connections
You can watch live broadcasts by connecting an antenna cable to your TV and can get access to the Internet by
using a LAN cable or wireless access point. Using various connectors, you can also connect external devices.
Connection Guide
You can view detailed information about external devices that can be connected to the TV.
Source Connection Guide Try Now
It shows you how to connect various external devices such as video devices, game consoles and PCs using pictures.
If you select the connection method and an external device, the connection details appear.
•Audio Device: HDMI (eARC), Optical, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup
•Video Device: HDMI, AV
•Smartphone: Screen Sharing (Smart View), SmartThings, Apple AirPlay, NFC on TV, Tap View
•PC: HDMI, Screen Sharing (Wireless), Apple AirPlay
•Input Device: Remote Control, Keyboard, Mouse, USB Gamepad, USB Camera, Bluetooth Device
•Game Console: HDMI, AV
- 5 -
•External Storage: USB Flash Drive, Hard Disk Drive (HDD)
Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2
minutes).
Some functions may not be supported depending on the model or geographical area.
The connection method and available external devices may differ depending on the model.
Connection Guide
Audio Device
Video Device
Smartphone
PC
Input Device
Game Console
External Storage
HDMI (eARC)
Optical
Bluetooth
Wi-Fi
Wi-Fi Speaker Surround Setup
HDMI Troubleshooting
Connect audio devices, such as speakers, sound bars,
headphones, or home theatres, to your TV.
The image on your TV may differ from the image above depending on the model and geographical area.
- 6 -
Connecting an Antenna (Aerial)
You can connect an antenna cable to your TV.
An antenna connection is not necessary if you connect a cable box or satellite box.
The port on your TV may differ from the following gure depending on the product model and region.
A connection method may differ depending on the model or geographical area.
- 7 -
Connecting to the Internet
You can get access to the Internet through your TV.
Settings General Network Open Network Settings Try Now
Congure network settings to connect to an available network.
Establishing a wired Internet connection
Settings General Network Open Network Settings Wired
If you connect a LAN cable, the TV automatically accesses the Internet.
If the TV does not automatically connect to the network, refer to "Network Issues" in "Troubleshooting".
To connect a LAN cable, use a CAT 7 (*STP type) cable for the connection. (100/10 Mbps)
* Shielded Twisted Pair
The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
This function may not be supported depending on the model.
- 8 -
Establishing a wireless Internet connection
Settings General Network Open Network Settings Wireless
Make sure that you have the wireless access point's name (SSID) and password settings before attempting to
connect. The network name (SSID) and security key are available on the wireless access point's conguration
screen. See the wireless access point's user manual for more information.
- 9 -
Wireless Connection
Select your wireless network.
Refresh
Manage Saved Networks
The image on your TV may differ from the image above depending on the model and geographical area.
If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID).
If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or
PBC button on your access point within 2 minutes. The TV will connect automatically.
To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press
the Select button.
To disconnect Wi-Fi, select Disconnect in Settings General Network Network Status.
Checking the Internet connection status
Settings General Network Network Status Try Now
View the current network and Internet status.
Resetting Your Network
Settings General Network Reset Network Try Now
Restore the network settings to the factory default.
- 10 -
Este manual sirve para los siguientes modelos
1
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