Samsung SM-G960W Manual de usuario

www.samsung.com

User Manual

English (CA) 03/2018 Rev. 1.0

SM-G960W

SM-G965W

Table of Contents

Basics

4 Read me first

6 Device overheating situations and

solutions

10 Device layout and functions

16 Battery

21 SIM or USIM card (nano-SIM card)

24 Memory card (microSD card)

28 Turning the device on and off

29 Initial setup

32 Samsung account

34 Transferring data from your previous

device

36 Understanding the screen

49 Notification panel

51 Entering text

Apps and features

54 Installing or uninstalling apps

56 Bixby

82 Phone

87 Contacts

91 Messages

94 Internet

96 Email

97 Camera

128 Gallery

134 Always On Display

136 Edge screen

143 Multi window

149 Samsung Pay

152 Samsung Gear

153 Samsung Members

154 Samsung Notes

155 Calendar

156 Samsung Health

163 Voice Recorder

165 My Files

165 Clock

167 Calculator

167 Game Launcher

170 SmartThings

174 Sharing content

175 Samsung DeX

186 Connecting to an external display

187 Google apps

Table of Contents

239 Cloud and accounts

240 Samsung Cloud

242 Smart Switch

245 Google

246 Accessibility

246 General management

247 Software update

248 User manual

248 About phone

Appendix

249 Accessibility

267 Troubleshooting

274 Replace the battery

Health and Safety

Settings

190 Introduction

190 Connections

191 Wi-Fi

194 Bluetooth

196 Data saver

197 NFC and payment

199 Mobile Hotspot and Tethering

201 More connection settings

204 Sounds and vibration

205 Dolby Atmos (surround sound)

205 Notifications

206 Display

207 Blue light filter

208 Changing the screen mode or

adjusting the display colour

209 Screen resolution

209 Screensaver

210 Wallpapers and themes

210 Advanced features

212 Dual Messenger

213 Device maintenance

216 Apps

216 Lock screen and security

218 Smart Lock

218 Intelligent Scan

221 Face recognition

223 Iris recognition

228 Fingerprint recognition

231 Samsung Pass

235 Secure Folder

Basics

Read me first

Please read this manual before using the device to ensure safe and proper use.

•

Descriptions are based on the device’s default settings.

•

Some content may differ from your device depending on the region, service provider,

model specifications, or device’s software.

•

Content (high quality content) that requires high CPU and RAM usage will affect the

overall performance of the device. Apps related to the content may not work properly

depending on the device’s specifications and the environment that it is used in.

•

Samsung is not liable for performance issues caused by apps supplied by providers other

than Samsung.

•

Samsung is not liable for performance issues or incompatibilities caused by edited

registry settings or modified operating system software. Attempting to customize the

operating system may cause the device or apps to work improperly.

•

Software, sound sources, wallpapers, images, and other media provided with this device

are licensed for limited use. Extracting and using these materials for commercial or other

purposes is an infringement of copyright laws. Users are entirely responsible for illegal

use of media.

•

You may incur additional charges for data services, such as messaging, uploading and

downloading, auto-syncing, or using location services, depending on your data plan. For

large data transfers, it is recommended to use the Wi-Fi feature.

•

Default apps that come with the device are subject to updates and may no longer be

supported without prior notice. If you have questions about an app provided with

the device, contact a Samsung Service Centre. For user-installed apps, contact service

providers.

•

Modifying the device’s operating system or installing software from unofficial sources

may result in device malfunctions and data corruption or loss. These actions are violations

of your Samsung licence agreement and will void your warranty.

Basics

Maintaining water and dust resistance

Your device supports water- and dust-resistance. Follow these tips carefully to maintain the

water- and dust-resistance of your device. Failure to do so may result in damage to your

device.

•

Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for

more than 30 minutes. If you immerse the device in any liquid other than fresh water,

such as salt water, ionized water, or an alcoholic beverage, liquid will enter the device

faster.

•

Do not expose the device to water moving with force.

•

If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth. If the

device is exposed to other liquids, such as salt water, ionized water, or an alcoholic

beverage, rinse it with fresh water and dry it thoroughly with a clean, soft cloth. If you do

not follow these instructions, the device’s performance and appearance may be affected.

•

If the device has been immersed in water or the microphone or speaker is wet, sound

may not be heard clearly during a call. After wiping the device with a dry cloth, dry it

thoroughly before using it.

•

The touchscreen and other features may not work properly if the device is used in water.

•

If the device is dropped or receives an impact, the water- and dust-resistant features of

the device may be damaged.

•

Your device has been tested in a controlled environment and certified to be water-

and dust-resistant in specific situations (meets requirements of classification IP68 as

described by the international standard IEC 60529-Degrees of Protection provided by

Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, fresh water, 1.5 metre, 30

minutes). Despite this classification, it is still possible for your device to be damaged in

certain situations.

Basics

Instructional icons

Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to your device or other equipment

Notice: notes, usage tips, or additional information

Device overheating situations and solutions

When the device heats up while charging the battery

While charging, the device and the charger may become hot. During wireless charging or fast

charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or

performance and is in the device’s normal range of operation. If the battery becomes too hot,

the charger may stop charging.

Do the following when the device heats up:

•

Disconnect the charger from the device and close any running apps. Wait for the

device to cool down and then begin charging the device again.

•

If the lower part of the device overheats, it could be because the connected USB

cable is damaged. Replace the damaged USB cable with a new Samsung-approved

one.

•

When using a wireless charger, do not place foreign materials, such as metal objects,

magnets, and magnetic stripe cards, between the device and the wireless charger.

The wireless charging or fast charging feature is only available on supported models.

Basics

When the device heats up during use

When you use features or apps that require more power or use them for extended periods,

your device may temporarily heat up due to increased battery consumption. Close any

running apps and do not use the device for a while.

The following are examples of situations in which the device may overheat. Depending on

the functions and apps you use, these examples may not apply to your model.

•

During the initial setup after purchase or when restoring data

•

When downloading large files

•

When using apps that require more power or using apps for extended periods

–

When playing high-quality games for extended periods

–

When recording videos for extended periods

–

When streaming videos while using the maximum brightness setting

–

When connecting to a TV

•

While multitasking (or, when running many apps in the background)

–

When using Multi window

–

When updating or installing apps while recording videos

–

When downloading large files during a video call

–

When recording videos while using a navigation app

•

When using large amount of data for syncing with the cloud, email, or other accounts

•

When using a navigation app in a car while the device is placed in direct sunlight

•

When using the mobile hotspot and tethering feature

•

When using the device in areas with weak signals or no reception

•

When charging the battery with a damaged USB cable

•

When the device’s multipurpose jack is damaged or exposed to foreign materials, such as

liquid, dust, metal powder, or pencil lead

•

When you are roaming

Basics

Do the following when the device heats up:

•

Keep the device updated with the latest software.

•

Conflicts between running apps may cause the device to heat up. Restart the device.

•

Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.

•

Close apps that increase battery consumption or that run in the background when

not in use.

•

Delete unnecessary files or unused apps.

•

Decrease the screen brightness.

•

If the device overheats or feels hot for a prolonged period, do not use it for a while. If

the device continues to overheat, contact a Samsung Service Centre.

Device limitations when the device overheats

When the device heats up, the features and performance may be limited or the device may

turn off to cool down. The feature is only available on supported models.

•

If the device becomes hotter than usual, a device overheating message will appear. To

lower the device’s temperature, the screen brightness and the performance speed will be

limited and battery charging will stop. Running apps will be closed and you will only be

able to make emergency calls until the device cools down.

•

If the device overheats or feels hot for a prolonged period, a power off message will

appear. Turn off the device, and wait until it cools down.

Basics

Precautions for operating environment

Your device may heat up due to the environment in the following conditions. Use caution to

avoid shortening the battery’s lifespan, damaging the device, or causing a fire.

•

Do not store your device in very cold or very hot temperatures.

•

Do not expose your device to direct sunlight for extended periods.

•

Do not use or store your device for extended periods in very hot areas, such as inside a

car in the summertime.

•

Do not place the device in any areas that may overheat, such as on an electric heating

mat.

•

Do not store your device near or in heaters, microwaves, hot cooking equipment, or high

pressure containers.

•

Never use a damaged charger or battery.

Basics

Device layout and functions

Package contents

Refer to the quick start guide for package contents.

•

The items supplied with the device and any available accessories may vary,

depending on the region or service provider.

•

The supplied items are designed only for this device and may not be compatible

with other devices.

•

Appearances and specifications are subject to change without prior notice.

•

You can purchase additional accessories from your local Samsung retailer. Make

sure they are compatible with the device before purchase.

•

Use only Samsung-approved accessories. Using unapproved accessories may cause

performance problems and malfunctions that are not covered by the warranty.

•

Availability of all accessories is subject to change depending entirely on

manufacturing companies. For more information about available accessories, refer

to the Samsung website.

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