Samsung Galaxy A42 5G Manual de usuario

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2

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Guide 1 for Samsung Galaxy A42 5G

This guide is intended to provide support to you when you return your old mobile

phone and the switch to your new mobile phone.

Below are instructions on how to install your new mobile phone and how to

install MFA, multifactor authentication on the new device. This is followed by a

description of how to factory restore your old mobile phone, which you need to

do before submitting it to the Service Center.

If you have content that you want to transfer from your old mobile phone to your

new one, use the “Guide 2 for Samsung Galaxy A42 5G” instead. The content

transfer needs to be done before the factory reset.

Install your new mobile phone

1. Pick up your new mobile phone at Service Center.

2. Insert the SIM card, from your old mobile phone into the new

device. The hatch is located at the top left of the new device.

3. Turn on the device by pressing the on/off button on the right

4. Then select the language you want the device to display. Press

“Next”.

5. Then accept the end-user license agreement and then press

“Next”

6. Now you have to choose a network to connect to. Connect here

to Eduroam. If you do not know how to connect read instructions

in Appendix 1. Please note that you need to be on campus to

connect to Eduroam.

7. Skip the next step by selecting “Do not copy”.

8. Log in with your Google account and accept the terms of use. If

you don't have a Google account, you can follow instructions in

Appendix 2 on how to create one.

9. After that, you will receive a number of questions regarding the

Google account that you need to confirm.

10. Now you can choose the search provider. Select Google, then

press “Next”.

11. Now choose a password. Pick something you remember.

12. Then press “Next” in next steps and the device is ready to use.

13. When you get the question about creating a Samsung account,

you can just choose to skip it by selecting “Next” at the bottom

left.

Install MFA, Multifactor Authentication

Once the device is installed, it’s time to install Multifactor Authentication (MFA).

Multifactor authentication provides an additional layer of protection in the login

process. When accessing accounts or apps, users undergo an additional identity

verification, such as fingerprint reading or a code that comes to your phone.

If you want to know more about how MFA works, please read here:

https://docs.microsoft.com/sv-SE/azure/active-directory/authentication/concept-

mfa-howitworks

Install MFA:

1. Open Google play on the new device and install Microsoft Authenticator.

2. Go to this link: aka.ms/mfasetup and then log in. This should be done on a

computer then you will need to scan a QR code with your mobile phone in

the next steps.

3. After logging in to aka.ms/mfasetup the following page should be

displayed.

4. Choose “Configure the Authenticator app” and then there will be a small

guide on how to move MFA to the new device. Follow the guide.

5. Then press “Next” to enable MFA on the new device. It’s all set.

Factory reset of your old mobile phone

Before returning your old mobile phone at Service Center, you should do a factory

reset of the device.

1. Start by going to Settings, then tap Google.

2. Now you should press the “e-mail address” below your name.

3. Press “Manage accounts on this device”.

4. Now you need to tap “Users and Accounts”.

5. Now you need to press “Google.”

6. Then this page where you delete your account will appear by tapping the

garbage can icon, which says “Delete” at the bottom of the page.

7. Go back to the home screen and go under the “Settings” of the mobile

phone, then search “General” in the search box at the top.

8. Press “Reset All Settings”

9. Then press “Reset Factory Settings”

10. Finish by pressing the “Reset TELEFON”

1. Take out the old SIM card and save it until you pick up your new mobile

phone in Service Center.

2. You can now leave your old mobile phone in Service Center and sign off

your new mobile phone.