Ride1up 500 Series Manual de usuario
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Ride1UP 500 Series Owner’s Manual
Thank you for purchasing a Ride1UP 500 Series e-bike! This manual contains important safety,
performance & maintenance information. Please take a moment to read the manual and review our
instructions before you start riding & keep the manual for the future reference.
Need service or support? Visit our website https://ride1up.com/bike/support for quick answers or call/email
us directly. Our support team is ready to help you, M-F: 9AM-5PM.
Ride1UP Customer Support Contact:
Phone: (888) 494-1415
Email: support@ride1up.com
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Model: 500 Series
Table of Contents
1. Safety Notes 5
1.1) Personal Safety 5
1.2) E-bike Safety 5
1.3) Electrical Safety 5
1.4) Brake Safety 5
1.5) Maintenance 6
1.6) Additional Warnings 6-7
1.7) Notable Bike Parts 7
2. What’s in the Box? 8
3. Installation Steps: Assembling Your Bike 9
3.1) Fork Assembly 9-10
3.2) Detailed Torque Settings 10
3.3) Spoke Tension 10
3.4) Front Wheel Assembly 11
3.5) Saddle/Seat Post Assembly 12
3.6) Crank Arm Assembly 12
3.7) Pedal Assembly 13
4. Battery Connection & Removal 14
5. E-bike Basics & Care 15
5.1) E-bike Basics 15
5.2) Battery Basics & Care 15
5.3) Common Assembly/Unboxing Issues 15
(5.3.a) Fork and Headset 15
(5.3.b) Headlight 15
(5.3.c) Disc Brakes 15-16
(5.3.d) Fenders 16
(5.3.e) Bent Derailleur Hanger 16
(5.3.f) Noise When Riding 16
(5.3.g) Crank Arm 16
6. Troubleshooting Problems 16
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6.1) Motor Not Working 16
(6.1.a) Cables 16
(6.1.b) Settings 16
(6.1.c) Accident 16-17
(6.1.d) EBS 17
6.2) Kickstand 17
6.3) Charger 17
6.4) Derailleur/Gears 17
7. Charging the Battery 18
8. Display Instructions 19
8.1) General Operation 19
8.2) LCD KM/H to MPH 19
8.3) Screen Display Settings 20
8.4) Symbols Explained 20
8.5) Reset to Default Settings 21
9. Error Code Troubleshooting 22
9.1) Error Codes/Source of the Error 22
10. Warranty Information 23
10.1) How to Handle Warranty Claims 23
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IMPORTANT: READ ALL INSTRUCTIONS BEFORE USE. RETAIN INSTRUCTIONS FOR FUTURE
REFERENCE. WARNING: Basic safety precautions should always be observed when using an electrical
appliance to reduce the risk of fire, electrical shock or serious injury.
1. Safety Notes
•1.1) Personal Safety:
This e-bike is intended for use on paved roads or paths only. Using the e-bike for any other purpose may
result in serious injury. Before you ride this e-bike in a busy area or on public roads, practice riding in a safe
area free of hazards. Take time to learn the e-bike’s controls and power. It is your responsibility to identify
and follow all local laws and regulations, including fitting your e-bike with any additional equipment
necessary to comply with local laws. At night your e-bike MUST have white front lights and red rear lights lit.
It MUST also be fitted with a red rear reflector and amber pedal reflectors. Use caution when loading your
e-bike into a car or when mounting it on a bicycle carrier.
•1.2) E-bike Safety:
You must be 18 or over to ride this e-bike. Your e-bike is designed for a maximum permitted overall weight
(rider + cargo) of 275lbs. You MUST have the bike inspected or assembled by someone experienced
with bike mechanics prior to use.Proper professional assemblyis required for upholding the Limited
Warranty. We will require proof of professional assembly or post-assembly sign-off by a bike
professional for warranty coverage to be applied. Improper installation could cause serious injury. Do
not submerge your e-bike in water. Be aware that the speed at which you are traveling may be faster than
you are used to, especially when accelerating.
•1.3) Electrical Safety:
Only use the charger supplied by Ride1UP. Do not store the bike or battery plugged into a wall outlet. Unplug
the battery before leaving the bike alone. Never modify the charger in any way. The charger has been
designed for a specific voltage, always check that the outlet’s voltage is the same as that stated on the rating
label. A charger that is suitable for one type of battery pack may create a risk of fire when used with another
battery pack; never use the charger with another appliance or attempt to charge this product with another
charger. Before use, check the charger cord for signs of damage. A damaged or entangled charger cord
increases the risk of fire and electric shock. Keep the charger cord away from hot surfaces and sharp edges.
Do not handle the charger with wet hands. Do not store or charge the appliance outdoors. The charger must
be removed from the socket before removing the battery, cleaning or maintaining the appliance.
•1.4) Brake Safety:
Regularly check your brakes for signs of wear and tear. Any worn parts must be repaired or replaced
immediately. Be careful while getting used to the brakes. Practice emergency stops in a place clear of traffic
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until you are comfortable controlling your e-bike. Wet weather reduces your braking power and the grip of
the brakes. Reduce your speed and be aware of longer stopping distances when cycling in wet conditions.
Braking on unpaved surfaces will differ. Be sure to practice braking on different surface types. Ensure that
braking surfaces and brake pads are free of wax, grease and oil. Do not pedal and brake at the same time
as this will cause excessive wear.
•1.5) Maintenance:
Many parts on your e-bike are subject to a higher degree of wear due to their function and depending on
their use. Have your e-bike checked regularly at a professional bike shop and have any worn parts replaced.
After an accident or crash you must take your e-bike to a bike repair specialist to make sure that it is safe to
ride. Be aware that damage may not be visible. Failure to do this may result in serious injury. Any form of
crack, scratches or change of coloring in highly stressed areas indicate that the life expectancy of the part
has been reached and it should be replaced immediately. Ensure the battery is removed from the bike before
carrying out any maintenance. Make sure that all screws and bolts are tightened securely before riding. You
must always use genuine replacement parts when performing maintenance on your e-bike. Regularly check
the tire pressures (minimum 45psi, maximum 75psi) and regularly check the tread depth of tires.
•1.6) Additional Warnings:
The e-bike is intended for use by those at least eighteen years of age. Use by anyone below the age of
eighteen is prohibited. Have installation/assembly checked by a professional bike mechanic or completed
entirely by a bike mechanic prior to riding. Failure to do so could result in serious injury and/or death. When
operating your e-bike: Do not wear earplugs, headphones, headsets, or use a cell phone while riding. Never
hitch rides on other vehicles. Never hold an item which interferes with your grip on the handlebars & never
be under the influence of alcohol or drugs while riding.
ALWAYS wear a helmet when riding your e-bike. Failure to do so may result in serious injury and/or death.
It is your obligation to check all applicable laws for bicycle rules governing: operation, equipment, use and
appropriate places for operation. Do not exceed local speed restrictions.
Maintain your brakes such that you can at least execute a one-braked-wheel skid on dry, level, clean
pavement. Never configure your e-bike such that the handlebars are higher than a rider's shoulders. In
addition to front and rear reflectors, you must also ensure that the e-bike is equipped with side reflectors.
Never ride your e-bike without the seat provided with the e-bike.
This e-bike is not meant for downhill riding or rocky trails. The e-bike is for paved or smooth surfaces only.
Do not ride your e-bike in unsafe weather conditions or when the road surface is comprised, with ice, snow,
water, sand, or anything else that could cause a loss of traction. Failure to follow this rule may result in
serious injury and/or death.
Routine maintenance checks are required on your e-bike. Check all important connections, brake
functionality, and ensure axel nuts are secured before riding. Failure to do so may result in serious injury
and/or death. Do not ride your bike at night without working front lights and rear tail lights. Failure to do so
may result in serious injury and/or death.
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Keep your e-bike and packaging away from children. Lithium-Ion batteries can be extremely dangerous if
stored or used improperly. Please learn proper care of your battery at http://batteryuniversity.com/. Damage
to your lithium battery from misuse could result in serious injury, hazardous smoke and fires, and/or death.
Special precautions must be taken if you transport your e-bike with you during air travel, or if shipped by air
courier. Be sure to follow all requirements of airlines and air couriers regarding lithium batteries if you take
your e-bike with you during air travel, or if you ship your e-bike by air courier.
•1.7) Notable Bike Parts:
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2. What’s in the Box?
Figure 1: Bike frame, bike box, fork, saddle, additional box of parts (Figure 2), front wheel, axle skewer,
(fenders and rack, if ordered*), stem and handlebars, all zip tied together and padded.
Figure 2: Saddle and separate box with: crank arm, bolt, pedals, charger, headlight, bolt, and toolkit.
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PLEASE COMPLETE STEPS IN ORDER.
▪Align steerer tube with the hole of the head tube, slowly slide through. (Figure A)
▪Push Compression ring (the compression ring is the only split ring) flush with head tube, then slide
on headset spacers. (Figure B)
▪Slide on the Stem with attached handle-bars on top of spacers. (Figure C)
▪Tighten on the top cap with attached bolt using hex wrench. (Figure D)
▪Once top cap is tightened, align stem and tighten pinch bolts. (Figure D)
WARNING: ◆ IT IS VITAL TO TIGHTEN THE BAR CLAMP TO AVOID THE MOVEMENT OF THE
HANDLEBARS, AS WELL AS THE COMPRESSION CAP, ENSURING FORK IS INSTALLED
CORRECTLY. THIS SHOULD BE COMPLETED BY SOMEONE FAMILIAR WITH BIKE MECHANICS.
•3.2) Detailed Torque Settings:
Saddle Clamp Bolt: 17nm
Crank Arms: 39nm
Compression Cap (bolt): 4-5nm (make sure steering is still free but fork is not loose or wobbly.)
Stem/Steerer Clamp: 8-9nm
Handlebar Clamp: 8-9nm (tighten evenly in a cross pattern)
•3.3) Spoke Tension:
Rear wheel, 12G spoke:
Left side 114-130kgs (Park tools, 33-34)
Right side 150-172kgs (Park tools, 35-36)
Front wheel, 13G spoke:
Left side 133-151kgs(Park tools, 30-31)
Right side 104-117kgs(Park tools, 28-29)
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