5. Record Power Guarantee
10
“Products” means the Products sold by Record Power subject to
these terms and conditions;
“Record Power” is Record Power Limited, whose company
registration number is 4804158 and registered office address is Unit
B, Ireland Industrial Estate, Adelphi Way, Staveley, Chesterfield, S43
3LS and sells through a network of Authorised Dealers;
“Authorised Distributor” is the nominated importer for your
region who will generally sell through a network of Authorised
Dealers. Details of Authorised Distributors for specific countries can
be found in the Product manual or at www.recordpower.info;
“Authorised Dealer” is a retailer or business authorised to sell
Record Power Products to end users.
1 Guarantee
1.1 Record Power guarantees that for a period of 5 years from
the date of purchase the components of qualifying Products
(see clauses 1.2.1 to 1.2.9) will be free from defects caused by
faulty construction or manufacture.
1.2 During this period Record Power, its Authorised Distributor
or Authorised Dealer will repair or replace free of charge
any parts which are proved to be faulty in accordance with
paragraphs 1.1 above provided that:
1.2.1 you follow the claims procedure set out in clause 2 below;
1.2.2 Record Power, our Authorised Distributor or Authorised Dealer
are given a reasonable opportunity after receiving notice of the
claim to examine the Product;
1.2.3 if asked to do so by Record Power, its Authorised Distributor or
Authorised Dealer, you return the Product, at your own cost,
to Record Power's premises or other approved premises such
as those of the Authorised Distributor or supplying Authorised
Dealer, for the examination to take place;
1.2.4 the fault in question is not caused by industrial use, accidental
damage, fair wear and tear, wilful damage, neglect, incorrect
electrical connection, abnormal working conditions, failure to
follow our instructions, misuse, or alteration or repair of the
Product without our approval;
1.2.5 the Product has been used in a domestic environment only;
1.2.6 the fault does not relate to consumable Products such as
blades, bearings, drive belts or other wearing parts which can
reasonably be expected to wear at different rates depending
on usage (for full details contact Record Power or your local
Authorised Distributor);
1.2.7 the Product has not been used for hire purposes, by you or by
a previous owner;
1.2.8 the Product has been purchased by you as the guarantee is not
transferable from a private sale.
1.2.9 where the Product has been purchased from a retailer, the 5
year guarantee is transferable and begins on the date of the
first purchase of the Product and in the event of a claim under
this guarantee proof of the original purchase date will be
required to validate the warranty period.
2 Claims Procedure
2.1 In the first instance please contact the Authorised Dealer who
supplied the Product to you. In our experience many initial
problems with machines that are thought to be due to faulty
parts are actually solved by correct setting up or adjustment
of the machines. A good Authorised Dealer should be able to
resolve the majority of these issues much more quickly than
processing a claim under the guarantee.
2.2 Any damage to the Product resulting in a potential claim under
the guarantee must be reported to the Authorised Dealer from
which it was purchased within 48 hours of receipt.
2.3 If the Authorised Dealer who supplied the Product to you has
been unable to satisfy your query, any claim made under this
Guarantee should be made directly to Record Power or its
Authorised Distributor (for details of the Authorised Distributor
in your country please see your Product manual or check
www.recordpower.info for details). The claim itself should be
made in a letter setting out the date and place of purchase,
and giving a brief explanation of the problem which has led
to the claim. This letter should then be sent with proof of the
purchase date (preferably a receipt) to Record Power or its
Authorised Distributor. If you include a phone number or email
address this will help to speed up your claim.
2.4 Please note that it is essential that the letter of claim reaches
Record Power or its Authorised Distributor on the last day of
this Guarantee at the latest. Late claims will not be considered.
3 Limitation of Liability
3.1 We only supply Products for domestic and private use. You
agree not to use the Product for any commercial, business or
re-sale purposes and we have no liability to you for any loss of
profit, loss of business, business interruption or loss of
business opportunity.
3.2 This Guarantee does not confer any rights other than those
expressly set out above and does not cover any claims for
consequential loss or damage. This Guarantee is offered as an
extra benefit and does not affect your statutory rights
as a consumer.
4 Notice
This Guarantee applies to all Products purchased from an
Authorised Dealer of Record Power within the United Kingdom
of Great Britain and Northern Ireland. Terms of Guarantee may
vary in other countries – please check with the Authorised
Distributor in your country (details of the Authorised Distributor
for your country can be found in the manual or at www.
recordpower.info).
