Raz Memory Cell Phone Manual de usuario
Contents
General Description 4
Items Supplied with the
RAZ Memory Cell Phone 6
Wireless Service and the SIM Card 6
Charging and Turning
Your Phone On or Off 8
The RAZ Memory
Cell Phone Environment 9
Volume 10
Auto answer 10
Power button 11
Making and Answering Calls 11
Auto answer 12
Show dial pad 13
Call activation method 14
Voicemail 15
Call history 15
Calling 911 15
RAZ Emergency Service 16
Accessing Your Account
With The RAZ Caregiver App
Or In The Online Portal 17
Managing contacts 21
2
Phone location 22
Allow list 23
Phone status 23
Ringtones & ring volume 24
Background color 25
Limiting incoming
calls to contacts 25
Speaker 26
Low battery text
message notification 26
Disable power button 27
Quiet hours 28
Reminders 29
Additional information 31
Customer support 31
3
General Description
The RAZ Memory Cell Phone is an easy-to-
use picture phone for people with memory
loss or intellectual disabilities. The RAZ
Memory Cell Phone ensures that individuals
with dementia or intellectual disabilities stay
connected with their loved ones whether
they are at home or away from home.
It consists of one primary screen, and one
screen only.
The screen includes 3 elements:
1. The pictures and names of
up to thirty (30) contacts.
2. A button to call 911 or
a button to call the RAZ
Emergency Service (more on
this Service below).
3. The time, network status
and battery power.
There is an option for a dialer. If this option
is activated, the bottom of the screen will
include a dialer icon.
By default, up to six (6) contacts are displayed
as pictures with names underneath.
However, this can be expanded to thirty
(30) contacts through the portal or app, as
4
described below. By default, a single press &
hold of a picture will initiate a call. However,
this call activation method can be modified.
The phone offers an Emergency-dial button,
as well.
The large display does not time out; it is
always on and ready to use. If desired,
incoming calls can be limited to those
that originate from Contacts, preventing
unwanted calls, such as predatory robocalls.
Optionally, additional numbers can be
allowed to reach the user by adding those
numbers to an Allow List in the portal or app.
You – the caregiver – can easily manage
Contacts and associated phone numbers
and photos via the simple RAZ Care app or
portal. The app and portal also offer GPS
tracking and location information, the ability
to see the remaining battery power and
signal strength of the user’s phone, the ability
to disable the power button, send all calls to
speaker, send text messages to the caregiver
when the remaining battery power is below a
specified amount and automatically answer
incoming calls.
Also available through the RAZ Care app or
portal is the ability to check the call history
of the RAZ Memory Cell Phone, set up hours
during which the user cannot make outgoing
5
calls (say, in the middle of the night), and the
ability to send the user reminders.
Finally, specified contacts will be able to
video call the RAZ Memory Cell Phone.
The phone is always “locked” to the home
screen that shows the Contacts. Users
cannot exit the home screen and get “lost”
in the normal smartphone environment.
Items Supplied with the
RAZ Memory Cell Phone
• RAZ Memory Cell Phone
• Wall Charger
• Micro-USB cable
• SIM tray tool
• User Guide
Wireless Service
and the SIM Card
In order for your RAZ Memory Cell Phone
to place and receive calls, you must have
wireless service, including a data plan. The
phone works on the Verizon, AT&T, T-Mobile
and other compatible networks in the United
States, such as Affinity Cellular, Mint Mobile,
Cricket Wireless, Consumer Cellular, Red
6
Pocket Mobile, Straight Talk and Metro by
T-Mobile.
A SIM card may already be inserted in your
RAZ Memory Cell Phone. If a SIM card is not
inserted in the phone, you may insert one by
following these steps:
• Make sure your phone is off.
• Locate the small hole on
the left edge of the phone.
It’s the size of the end of a
paperclip.
• Insert the tool provided or
a paperclip into the hole,
which releases the SIM tray.
When inserting the tool into
the hole, do not push too
hard.
SIM
NANO
SD
7
• Place the SIM Card (nano-
SIM) properly on the tray.
The chip side of the SIM
card should be facing down.
• Carefully push the tray back
in. Never place the SIM card
into the phone by itself.
• Turn on the phone.
Charging and Turning
Your Phone On or O
Before you start using your RAZ Memory
Cell Phone, make sure that the phone is fully
charged. To do this, insert the Micro-USB
cable into the charging port at the bottom
of the phone and insert the charger into an
outlet.
8
It takes approximately two hours to fully
charge a battery.
To turn on your phone, long press the power
key. If you wish to turn it off, long press the
power key and select Power Off. Do not long
press the Power Off button. This will cause
the phone to go into Safe mode and exit the
RAZ Memory Cell Phone environment.
The RAZ Memory Cell
Phone Environment
In order to make the experience as simple
as possible, the user cannot exit the RAZ
Memory Cell Phone environment. In other
words, the user cannot access Android
applications, settings, notifications … etc.
The navigation buttons used to navigate the
Android environment have been disabled.
Do not try to use your phone without an active
SIM card installed. If you do, you may receive
an error message and your phone may exit
the RAZ Memory Cell Phone environment.
The RAZ Memory Cell Phone has one primary
screen, which displays up to thirty (30)
contacts. By default, the phone displays up to
six (6) contacts, but this can be increased to
up to thirty (30). If the option to have up to
thirty (30) contacts is selected in the portal or
app, and the user stops using the phone after
9
scrolling through the contacts, the phone will
automatically move back to contacts one (1)
through six (6) after twenty (20) seconds.
The only instances in which the user leaves
the primary screen is when he or she places
or receives a call or if the option to have a
dialer is selected and the user pulls up the
dial pad. When calls are over, the phone will
automatically go back to the primary screen.
In keeping with the philosophy of making the
experience as simple as possible, the screen
does not time out. As long as the phone is
not powered off, the screen will always be
visible.
In case you accidentally exit the RAZ
Memory Cell Phone environment and enter
Safe mode, press the power button and tap
“Restart.” After it restarts, select the RAZ
app as the Home app and tap “Always.” This
will bring you back to the RAZ Memory Cell
Phone environment.
Volume
The volume rocker is disabled; volume is
always set to maximum.
Auto answer
To make the RAZ Memory Cell Phone
automatically answer incoming calls after
10
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