inward until burner lights, wait a few seconds and release knob. If the flame does not stay lit, push the
knob back in and allow spark to reignite. If you do not hear the igniter sparking, your battery may be
drained and will require replacement.
Regulate the flame by turning the knob clockwise until it is to your liking. The knob will not go past the
9:00 position. If the flames are still too low or too high, have the pressure regulator checked for proper
operation. Push knob inward and turn counter clockwise all the way back to the 12:00 starting position.
If the knob does not turn the system off, contact your gas professional to replace gas valve. Only use
factory approved parts for replacement. Once burner lights, immediately remove your hand and allow
burner to operate for a few minutes before turning the knob all the way back to the 12:00/off position.
You are now ready to place the fire media onto the burner pan. Slowly pour media onto pan and spread
evenly. Fire media should be sparsely spread out enough to cover pan. Only use the recommended
amount of media in your unit (the amount provided), overfilling may result in smaller flame and gas
buildup which may cause an explosion. Fresh air must be able to pass through the unit. Do not block or
obstruct any vents on lower and upper parts of the fire feature. These are designed to ensure proper
combustion and ensure no buildup of residual gases within the unit.
4.2 Adjustment
Allow the fire feature and media to cool down before moving or adjusting. This may take from 30
minutes to 1 hour depending on the size of the fire feature. Any shifting of fire media or feature should
be done after the entire unit has cooled. Also prior to movement, ensure that all gas valves are
completely closed and disconnected.
Refer to Section 1.2 for instructions on how to safely move your unit.
Section 5 Troubleshooting
Refer to the section below according to issue and gas source.
BURNER WILL NOT LIGHT
If newly installed, it may take several attempts to purge air from line.
Debris in Gas Line Confirm gas line is clear and free of obstruction (insulation, dirt, excess pipe sealer,
water, etc.). Clearing line of debris may require help from a professional.
Check if tank is low or empty, may need to refill or replace.
BURNER WILL NOT STAY LIT
