Printronix P5000 Series Manual de servicio

Printronix Technical Bulletin Number

PrintNet-0010 Revision

A

Product Type

PrintNet Date6/00

Subject

Printer Hangs, “Waiting for Program Download” When

FTP’ing The P5000PrintNet Adapter

Originator

George Petronis Page 1of 1

Subject

P5000 series printers: when FTP’ing the flash program through the PrintNet adapter, the printer is

hung displaying “Waiting for Program Download”. The printer never starts the download. This

usually is seen only when installing a PrintNet Adapter in an older printer or when flashing the printer

through the FTP process.

Information:

On P5000 series printers the 4MB flash SIMM (P/N 202417-001) may be loaded with early versions

of boot code that does not always recognize the PrintNet 10/100 base T NIC adapter when FTP’ing

the printer. The error symptom for this condition when installing the 10/100 base T PrintNet Adapter

is the printer hanging with the display message “Waiting for Program Download” and the printer not

downloading the file. Flash boot code prior to version 1.05P may experience the problem. This

condition may occur in the field when:

1. Installing a new 10/100 Base T PrintNet adapter in an older printer and re-flashing

the printer via FTP.

2. Updating the PrintNet version by re-flashing the printer via FTP.

The boot code revision level can be seen on the configuration printout.

The solution is to re-flash the SIMM Flash memory through the parallel or serial port, which reloads

the boot code in the Flash memory. Make sure that the software revision that you use to do this is

Version V3.06V or later. Below, the correct 2 step procedure.

Step 1. Temporarily disconnect the PrintNet adapter and flash the printer through the

parallel port using software version V3.06V or later.

Step 2. Reconnect (and configure if necessary) the PrintNet adapter, and re-flash the

printer via FTP, using the instructions for downloading software in the PrintNet

User Manual.

The FTP download procedure requires that the PrintNet adapter be configured with the

correct IP address, Subnet Mask, and (if required), Gateway. In addition the network

administrator can ping and telnet to the adapter.

If the condition persists after attempting the solution, replace these parts in the following

order:

4MB flash SIMM 202417-001

PrintNet Kit 170613-001

Printronix Technical Bulletin Number

PrintNet -0010 Revision

A

Subject

Printer Hangs, “Waiting for Program Download” When

FTP’ing The PrintNet Adapter Page 2of 2

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