To Troubleshoot
If you experience problems, try these possible solutions.
Ensure that the stylus is correctly assembled. The buttons on the stylus are
reserved for future use.
- Verify that the battery is inserted correctly and is generating power.
- If you use the hand strap, be sure to replace the rubber ring on the stylus with the
rubber ring included in the hand strap packet.
Verify that the green indicator light on the receiver is glowing.
Ensure that the cable is securely attached.
- For HDX systems, ensure that the cable connecting the receiver and USB hub to the system is
securely attached at both ends.
- For RealPresence Group Series systems, ensure that the cable connecting the receiver to the
system is securely attached at both ends.
Verify that the UC Board is running.
- For HDX systems, check System > Diagnostics > System Status (System > HDX System on the
Polycom Touch Control).
- For RealPresence Group Series systems, check Diagnostics > System > System Status
> Visual Board.
Draw a box approximately 1/2” (2 cm) from the edge around the perimeter of the monitor. If the
lines are corrupted, move the receiver to the center of the top or side of the monitor. Draw the box
to test again.
If the receiver was moved, you may need to calibrate the system again. Press on the
receiver to display the calibration screen.
For RealPresence Group Series systems, if you are showing HDMI content and want to
switch to a VisualBoard calibration, stop the HDMI content, and then press .
Fluorescent lighting, direct sunlight, and ultrasonic motion sensors can
interfere with the receiver. Try improving these situations by using different room lighting, moving
the monitor or whiteboard, temporarily blocking sensors, or darkening the room.
Restart the video system.
For more information about configuring systems, refer to the administrator guide for your system.
Caution: To maintain stylus nibs
Wipe the nib of the stylus often with a clean, soft cloth to remove possible debris. To avoid
damaging the monitor or whiteboard, replace the nib when the point wears down.
To Start UC Board
Double-tap the monitor or whiteboard with the
stylus.
To Exit UC Board
Tap on the toolbar.
To Clear Content and Annotations
When you perform the following actions, your
content and annotations are cleared from the
screen and the current slide is saved automatically:
Answer a call.
Hang up a call.
Open a new page with a different background color.
In addition, when a far-end UC Board user in the
call taps the monitor or whiteboard, sends content,
or otherwise performs an action that can start
UC Board, content and annotations are cleared
from your screen.
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®
and the names and marks associated with Polycom’s products are
trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United
States and various other countries. All other trademarks are property of their respective owners.
1725-63823-006A
The Polycom software enables you to annote content by using either a second monitor or a
whiteboard and projector. You can easily share the results with other participants in a call.
Hardware and Software Requirements
These requirements and recommendations are based on test scenarios. Your system’s performance
may vary based on your hardware configuration.
Select an annotation/
drawing color.
Erase a section of
annotations. Hold the
eraser down for one
second to erase all
annotations.
Create a new whiteboard
or blackboard.
Exit the UC Board.
Polycom UC Board Toolbar
Polycom HDX system software
Polycom HDX systems
Polycom RealPresence Group
Series system software
Polycom RealPresence Group
Series systems
Monitor
Projector and whiteboard
Version 3.0.3 or later
Single or dual monitor system with selected monitor set to content.
HDX 7000 HD system with Hardware Versions C and D
HDX 8000 HD system with Hardware Version B
HDX 9006 system
Version 4.1.3 or later
Dual-monitor installation configured as content.
LCD with LED backlighting
40”–50” (101 cm–127 cm)
Glass screen
Recommended whiteboard work area:
17” x 11” (43 cm x 28 cm) to 108” x 60” (275 cm x 152 cm)
Point to sections of a
slide.
Select the line thickness.
Undo annotations.
