Polycom VVX 400 Series Manual de usuario

DOC 7.2.103. Synergy - Polycom VVX 400 / 410 guide. Version 3.0. Last updated October 2015

Message

waiting

indicator

Line

keys

Home

key

Navigate

& select

key(s)

Headset

Speaker

Microphone

Mute

Volume

controls

Handset

Dialpad

Transfer

Hold

Messages

Soft

keys

POLYCOM VVX 400 & 410 - REFERENCE GUIDE

Synergy - Polycom VVX 400 & 410

DOC 7.2.103. Synergy - Polycom VVX 400 / 410 guide. Version 3.0. Last updated October 2015

POLYCOM VVX 400 & 410 - REFERENCE GUIDE

Polycom VVX 400 & 410 Business

Media Phones

The information in this guide applies to both the VVX 400

and VVX 410 phones. Configurations vary and the screen

displays used in this guide may not reflect those on

your phone. See your system administrator for more information.

For use with Polycom® UC Software 4.1.4 or later.

Phone Views

Your phone has three main Views: Home, Calls and Lines view

(the default). You can access Home and Lines view at any time.

If your phone has one or more calls, you can also access

Calls view. For Home view from any menu, press .

Press to alternate between Home and Lines view.

Home View

Home view displays icons you can select to access

phone functions.

You can use the right, left, up, and down arrow keys

to display more icons.

Lines View

Lines view displays phone Lines, Favourites, and

soft keys.

If your phone is idle, you can press the Line key to

access the Dialer.

Calls View

If your phone has one or more calls, you can access

Calls view.

Call colour indicates status:

§Dark green - Active call

§Dark blue - Held calls

§Bright blue - Incoming call

Use the up and down arrow keys to select a

call (highlight it). The soft keys control the

highlighted call.

DOC 7.2.103. Synergy - Polycom VVX 400 / 410 guide. Version 3.0. Last updated October 2015

POLYCOM VVX 400 & 410 - REFERENCE GUIDE

Entering Data

Use the dialpad keys to enter information. To backspace, press Backspace .

To type with the dialpad keys, press a key repeatedly to view the character options and stop to select.

To type other characters, press Encoding or Mode. When using the dialpad keys, use the 1, *, 0, and #keys.

About Calls

Only one call can be active at one time. You can use the handset, speakerphone, or headset for calls.

During a call, you can change modes by picking up the handset, or by pressing or .

If you navigate away from your call(s), press to see Active Call or Calls view again.

Placing Calls

Pick up the handset, or press or . Enter the phone number, and press Send.

Or enter the phone number first, then press Dial, pick up the handset, or press or .

From Lines view: Press the phone Line key, enter the phone number, and press Send.

From Home view: Select New Call using the left and right arrow keys. Enter the phone

number, and press DIAL.

Answering Calls

To answer with the speakerphone, press or tap Answer. To answer with the handset,

pick up the handset. To answer with a headset, press . To answer a new call while on

an active call, press Answer. The current call will be held.

Ending Calls

To end an active call, replace the handset, press or press or, press End Call.

To end a held call, navigate to Calls view and highlight the held call. Press Resume,

and press End Call.

Holding Calls

From Calls view, press Hold or . Remember to highlight the call first. To resume a held call,

press Resume or again.

DOC 7.2.103. Synergy - Polycom VVX 400 / 410 guide. Version 3.0. Last updated October 2015

POLYCOM VVX 400 & 410 - REFERENCE GUIDE

Transferring Calls

From Calls view, press Transfer or , and call the other party. When you hear the ringback tone, or

after you talk with the other party, tap Transfer or again. Press Blind to complete a transfer without

waiting for the ringback tone.

Forwarding Calls

To enable call forwarding, press Forward from Home or Lines view. Select the forwarding type to enable,

enter a forwarding number, and press Enable. To disable call forwarding, press Forward from Home or

Lines view, select the forwarding type to disable, and press Disable. To enable per-call forwarding: As

your phone rings, press Forward, enter the forwarding number, and press Forward.

Placing Conference Calls

Call the first party, and after the call connects, press More, and select Confrnc. Then, dial and connect

with the second party and press Confrnc again.

From Lines or Calls view, you can:

§Press Hold to hold all participants

§Press End Call to remove yourself from the call, but keep the other participants connected

§Press Manage (if available) to manage each participant

§Press Split to end the conference and hold all participants

Favourites

Favorites are contacts you call most often. Your Favorites list displays all your Favorites. A smaller

number of Favorites displays in Lines view.

§To view your Favourites list - From Home view, press and select Directories >Favourites.

§To make a contact a Favourite - Navigate to your Contact Directory and select the contact.

Press Info, press More, and select Add.... Press Yes to confirm.

§To dial a Favourite - Press the Favourite from Home or Lines view, or from your favourites list, select

the favourite and then press the DIAL button.

Viewing Recent Calls

From Lines view, do one of the following:

§Press , select Directories, and select Recent Calls to view your Recent Calls list.

§Press the right arrow key to view the recent Placed Calls

§Press the left arrow key to view the recent Received Calls

§Press the down arrow key to view the recent Missed Calls

§Press the up arrow key to view Favourites.

From the Recent Calls list, press Sort to sort and order calls, press Type to display only certain calls,

or select a call record to call the person.

DOC 7.2.103. Synergy - Polycom VVX 400 / 410 guide. Version 3.0. Last updated October 2015

POLYCOM VVX 400 & 410 - REFERENCE GUIDE

Contact Directory

To select a contact from the Contact Directory, press .

§To view your Directory - Select Directories from Home view. Press Contact Directory on the

Directory screen

§To add a contact - Navigate to your Contact Directory and press Add. Enter the contact’s information,

and press Save. To make a contact a Favourite, enter a

Favourite Index

number.

§To update contact information - Navigate to your Contact Directory and select the contact.

Press Info, press Edit, update the contact’s information, and press Save.

§To delete a contact - Navigate to your Contact Directory and select the contact. Press Info, press

Delete and press Yes to confirm.

§To search for a contact - Navigate to your Contact Directory and press Search. Enter search criteria,

and press Search.

§To dial a contact from your Directory - Navigate to your Contact Directory and select the contact.

From the contact’s information screen, select the contact’s phone number and press the DIAL button.

Listening to Voice Mail

An envelope, , adjacent to a Line key, indicates that you have voicemail. Select Messages from

Home view or press , and select Message Center. Press Connect and follow the prompts.

Muting the Microphone

During a call, press so other parties can’t hear you. To disable Mute, press again.

This applies to call using the handset, headset, and speakerphone.

Using Do Not Disturb

To enable or disable ringing, press DND from Home or Lines view. When Do Not Disturb is enabled,

the DND icon, , displays in the status bar and beside the appropriate Line key.

Adjusting Volume

To change call volume, press during a call. To change the ringer volume, press

when the phone is idle or ringing.

Updating Ringtones

To change the incoming call ringtone, select Settings from Home view, and press Basic >Ring Type.

If more than one line is configured, select the line then select the ringtone you want.

To set a ringtone for a contact, navigate to your Contact Directory and select the contact. Press INFO.

Press Edit, update the contact’s

Ring Type

, and press Save.

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