Polycom VVX 311 Manual de usuario

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Polycom VVX 311 and VVX 411 – User Guide

What you need to know:

Learn the basics of using your Polycom VVX 311/411 desk phone.

Introduction

Learn the basics of using your Polycom VVX311/411 desk phone. The following topics will

help you with common questions related to using your Polycom phone. Please note: The

examples and screenshots below are using the VVX411 model; however, the instructions for

performing the tasks are the same across both the VVX311and VVX411 model phones

Phone Views

Your phone has three main Views: Home, Calls, and Lines view (the default). You can

access Home and Lines view at any time. If your phone has one or more calls, you can also

access Calls view. For Home view from any menu, select the Home key. Press the

Home key to alternate between Home and Lines view.

Home View – Home view displays icons you can select to access phone functions. You

can use the right, left, up and down arrow keys to display additional icons.

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Lines View – Lines view displays phone lines, favorites and softkeys. If your phone is idle,

you can press the Line key to access the dialer.

Calls View – If your phone has one or more calls, you can access Calls view.

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Call color indicates status:

Dark green – Active call

Bright blue – Incoming Call

Dark blue – Held call

Use the up and down arrow keys to select a call (highlight it). The soft keys control the

highlighted call.

Feature Keys

The feature keys are the ones that you will use most often. They include the following:

Home Key – Press the Home key from any screen to display the home view. From

the home view, press to display other phone views. If your phone is idle, press to

display the lines view.

Headset Key – This key enables you to place and receive calls through a headset.

The key glows green when an analog headset is activated. The key glows blue when

a USB or Bluetooth headset is activated.

Speakerphone Key – This key is used to place and receive calls using the

speakerphone. The key glows green when activated.

Mute Key – Use this key to mute local audio during calls and conferences. The key

glows red when activated.

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Entering Data*

Use the dial pad keys to enter information. To backspace, press the Backspace softkey.

*Note: If the phone reboots or receives a software update or new configuration, contacts

that were added to the physical phone will be lost. However, all changes made through

CCI Account Center and/or the User Portal will be applied each time the phone reboots.

To type with the dial pad keys, press the key repeatedly to view the character options and

stop to select. To type other characters, press Encoding or Mode. When using the dial pad

keys, use 1, *, 0 and # keys.

About Calls

Only one call can be active at one time. You can use the handset, speakerphone or headset

for calls. During a call, you can change modes by picking up the handset or by pressing the

Speakerphone key or Headset key. If you navigate away from your call,

press the Home key to see Active Call or Calls view again.

Tip: Switching between Lines and Calls View

When in Calls view, switch to Lines view by pressing More and then Lines. Switch back to

Calls view by pressing More and then Calls.

Placing Calls

Insert text. Pick up the handset or press the Speakerphone key or Headset

key. Enter the phone number, and press Send.

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Or, enter the phone number first, then select the Dial softkey, pick up the handset or press

the Speakerphone key or Headset key.

From the Lines view, press the phone line key, enter the phone number and press Send.

Answering Calls

To answer with the speakerphone, select the Speakerphone key or tap the

Answer softkey.

To answer with the handset, pick up the handset. To answer with the headset, press the

Headset key.

Ending Calls

To end an active call, replace the handset, press the Speakerphone key or press the

Headset key. Or, select the End Call softkey.

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Hold and Resume

From the Calls view, highlight the call and then select the Hold softkey.

To resume a held call, select the Resume softkey.

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Call Transfer

Blind Transfer

A Blind (or unannounced) Transfer takes place when you transfer a call to someone else

without announcing the call first. To conduct a Blind Transfer, choose one of the following

methods:

Method 1:

While on an active call, select Transfer.

Then press the Blind softkey to select blind transfer.

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Enter the destination to which you wish to transfer the call.

Then select the Send softkey.

Method 2:

Press and hold Transfer, which selects blind transfer.

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Enter the destination to which you wish to transfer the call. Then tap the Send

softkey.

Consulted Transfer

A Consulted (or announced) Transfer is performed when you announce the call to the

recipient prior to transferring the call. To conduct a Consulted Transfer, follow these steps:

While on an active call, select Transfer.

Enter the destination to which you wish to transfer the call.

Then select the Send softkey. The caller is automatically placed on hold.

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Once the receiving party answers, announce the call.

To complete the transfer, select the Transfer softkey again, or simply hang up.

Direct to Voicemail Transfer

To transfer a call directly to voicemail, follow these steps:

While on an active call, select Transfer.

Then dial *55 and the extension.

When you hear the ring-back tone, select the Transfer softkey again.

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