Polycom SoundStation IP335 Manual de usuario

1-800-942-4700 broadcore.com

Quick Guide for the SoundStation IP335

Document Date: 01/18/11

Document Version: 1.5d

1-800-942-4700 broadcore.com

Quick Guide Contents

IP335 Button Diagram .......................................................................3

Basic Information...............................................................................4

IP335 Features ............................................................................................................. 4

Reading the Display ................................................................................................... 4

How to Use your IP335 Phone .........................................................5

Answering the Phone..................................................................................................5

Making a call ..................................................................................................................5

Transfer a call ................................................................................................................6

Call Park...........................................................................................................................7

Park Pickup ....................................................................................................................7

Phone Top Settings............................................................................8

To put a call on Speaker Phone .............................................................................. 8

Adjust the Volume on the phone........................................................................... 8

Change the Ring Type ............................................................................................... 8

Headset........................................................................................................................... 8

Phone Reboot .............................................................................................................. 8

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IP335 Button Diagram

1. Dial

2. Menu

3. Mute

4. Message Light Indicator

5. Line 1 Display

6. Soft Keys

7. Line 1 Button

8. Scroll Buttons

9. Hold

10. Headset

11. Speaker Phone

12. Volume Controls

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Telephone Feature Overview — page 4

Basic Information

Polycom oers a solution that ﬁts all of your business

communication needs. The SoundPoint® IP 335 delivers an entry

level Voice over IP telephone that integrates with Broadcore. This

entry-level phone is just perfect for a lobby or kitchen.

IP335 Features

đƳ Revolutionary voice quality delivered through

Polycom HD Voice technology

đƳ High-resolution 102 x 33-pixel backlit, graphical display

đƳ Two-line entry-level phone

đƳ Integrated Power over Ethernet (PoE) support (Class 2)

đƳ Hands-free speakerphone

đƳ Advanced functionality, including shared lines, busy lamp

field, three-way conferencing, and XML microbrowser

đƳ Two port 10/100 Ethernet Switch

đƳ Dedicated RJ-9 headset port

đƳ Wall mounting included

Reading the Display

Looking at your phone your extension appears at the top right of the display. To the right

of your extension is an icon. This icon will change depending on the status of the phone.

Status Heading on the Display Icon

Idle and ready Day, date and time Solid Phone (ﬁlled in)

Incoming call “Call from:” caller ID Dancing Musical Notes

Line 1 blinks green

Making a call “Connecting to:” caller ID Handset/Speakerphone/

Headset

Line 1 solid green

On a call Time, and duration

of call, caller ID

Handset/Speakerphone/

Headset

Line 1 solid green

Call on hold “Hold: “ caller ID Phone with blinking

upside down handset.

Line 1 blinks red.

Voicemail message waiting 1 new message and the red

light blinks. Softkey Msgs

for voicemail appears

Envelope

Missed Call 1 new missed call No change

On a three-way call Active conference Handset/Speakerphone/

Headset

Indicates phone is not

registered and will be unable

to place or receive calls

even in case of emergency.

(see below for details.)

Hollow phone

Additional notes about the display

If you have missed calls and/or voicemail messages, the top portion of the display will scroll.

The highlighted number at the far left is the amount of screens that will scroll. Including, the

current date and time, the number of voicemail messages, the number of missed calls, and the

extension that these activities occurred.

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How to Use your IP Phone — page 5

How to Use your

IP335 Phone

Answering the Phone

To Answer a call

đƳ Pickup the handset

đƳ If you have a headset, press headset button

To Answer a second call

đƳ While on a call, a second call is seen on the screen as

“Call From” Caller ID. You will also hear one call waiting

beep. You see the icon is dancing musical notes

đƳ Press the softkey labeled ANSWER

This will put the first call on hold automatically.

To go back to the ﬁrst call

đƳ Scroll down once

đƳ Press the soft key labeled RESUME

To mute a call

đƳ Press the mute button

đƳ The display will show a microphone with an X through

it and the indicator light will turn solid red

Making a call

It is best to not pick up the handset and then dial

It is best to leave the handset down

Dial all the digits you’d like, then pickup the handset or

press the hardkey labeled Dial (to the left/middle)

To put a Call on Hold

đƳ Press the hard key on the phone labeled

HOLD (toward the bottom/right)

To Pick up from hold, do not pick up the handset

đƳ Press the soft key labeled RESUME

đƳ Pick up the handset

đƳ Press the hardkey labeled Hold

đƳ Pick up the handset

đƳ Press the hardkey labeled Line 1

đƳ Pick up the handset

Voicemail

đƳ Ask your system administrator to be sure the voicemail is enabled,

to get the voice mail portal # and default password

đƳ For more information, see www.broadcore.com Support page for more information

đƳ The first time you call your voicemail, you need to set up a new passcode

and record your spoken name. Simply follow the prompts

đƳ You’ll know you have a message if your message light is blinking red and your display

is scrolling “new messages.”You’ll also have an envelope on the phone icon and have

a soft key labeled Msgs

To Check Messages

From your IP335

đƳ Press the soft key labeled Msgs

đƳ Enter your passcode and press pound (#)

đƳ Be sure to listen to and save, or delete all messages

This way the message waiting light will turn off

From any phone

đƳ Dial the voice mail portal telephone number

đƳ Press star (*)

đƳ Enter your passcode and press pound (#)

Note: To clear the message waiting indicator, Press star 99 (*99). Press the hard

key labeled Dial.

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How to Use your IP Phone — page 6

Transfer a call

Announced

To Transfer a call, while on the phone:

đƳ Press the soft key labeled Trans

đƳ Dial the extension or phone number you want to transfer the call to

đƳ If needed, press softkey labeled send or # after the digits

đƳ When the second party answers, tell them who is on the line

đƳ Press the soft key labeled Trans to connect the two parties

đƳ If they do not want the call, press CANCEL to speak to the caller

Note: An announced transfer is recommended when transferring to a

mobile phone. A blind transfer can sometimes go directly to mobile voice

mail.

Transfer a call

Blind - Not Announced

To Blind Transfer a call, while on the phone:

đƳ Press the soft key labeled Trans

đƳ Press the soft key labeled Blind

đƳ Dial the extension or phone number you want to transfer the call to

đƳ If needed, press softkey labeled send or # after the digits

đƳ Hang up and the call goes automatically

To Transfer a call directly to a Voicemail while on a call

đƳ Press the soft key labeled TRNSFER

đƳ Dial Star 55 (*55)

đƳ Enter the extension number

đƳ Press pound (#)

đƳ Hang up

Conference Call (Three-Way Calling)

To Make a 3 Way Call

đƳ Dial the first number or receive first call

đƳ Press the soft key labeled More

đƳ Press the soft key labeled Conf. The first call is

automatically put on hold. You get a dial tone

To separate a 3 Way Call

đƳ Press the soft key labeled Split.

đƳ This puts both calls onto hold. You can see them both by number

đƳ To pick up a call, select the call by scrolling down, press the soft key labeled RESUME

đƳ To disconnect a call, select the call, press the soft key labeled

RESUME and then press the soft key labeled EndCall

Redial

While the phone is idle, press the Dial button. You will see the latest calls you’ve made.

You can scroll down to see other numbers.

Press Dial button again when the desired number is highlighted.

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How to Use your IP Phone — page 7

Call Park

Call Park is a “non exclusive Hold” It puts a call on hold that can be

picked up anywhere at the company. (Not a transfer) A call can be

parked by anyone at any extension and then the call picked up from

any extension. Once a call has been parked your phone is free for

other calls. You should have overhead paging to utilize Call Park most

efficiently. Only one call can be parked at any extension. If the parked

call has not been picked up after a set period of time, the call will ring

back to the phone where the call was answered and parked from. This

timer can be set by your group administrator.

Call Park with a PARK Button

đƳ While on the call you want to park

đƳ Press the softkey labeled More twice

đƳ Press the softkey labeled Park

đƳ Dial the extension (of the person the call is for.)

đƳ Press the softkey labeled Enter

đƳ Instant Message or Page the person on overhead paging

to let them know there is call parked at their extension

Park Pickup

To pick up any call parked at any extension

đƳ Press the softkey labeled ParkPck

đƳ Enter the extension

đƳ Press the softkey labeled Enter

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Phone Top Features - page 8

Phone Top Settings

To put a call on Speaker Phone

Press the grey speaker button. See Diagram 1.

Adjust the Volume on the phone

Note: These buttons are located below the * 0 #.

đƳ While the phone is idle the volume keys adjust the ringer volume

đƳ While on the handset, headset or speakerphone

the volume keys adjust the volume

Change the Ring Type

To change the ring type

đƳ Press Menu

đƳ Press three for Settings

đƳ Press one for Basic

đƳ Press three for Ring Type

đƳ Using the down arrow key. Scroll to each Ring

Type, and press the soft key labeled Play

đƳ Press Select to choose the one you enjoy most

Missed Calls Clearing Alert

The easiest way to clear your missed call alert, when the phone is idle,

press the down arrow key. Then review the calls.

đƳ This is a list of received calls

đƳ Unanswered calls have a telephone icon

đƳ Answered calls have handset icon

đƳ Press the left arrow key to exit

Just because you have a missed call, does not mean you have

messages. The caller could have hung up or the call could have been

answered from another phone.

Headset

The phone has an RJ-9 port for the headset. See manufacturer for headset use. Once you

setup your headset you can set your phone to go to headset instead of Speakerphone.

Phone Reboot

Periodically, the phone may require a user reboot. Reasons for this include accepting a new

configuration or new software upgrade.

There are two ways to reboot the phone:

đƳ Simultaneously press and hold the Messages, Mute, and both Volume keys (see illustration)

for more than 3 seconds or until a beep is heard and the display reads Reboot Initiated

đƳ Unplug the power supply, wait ten seconds and then plug in the power supply

Note: The reboot process is complete when the idle display is shown.

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