Poly SYNC 20 Series Manual de usuario

Poly Sync 20/Sync 20+ Series

USB and Bluetooth Smart Speakerphone

User Guide

PLANTRONICS + POLYCOM. NOW TOGETHER AS

Contents

Controls and status lights 3

LEDs 3

USB Bluetooth adapter (adapter model only) 4

Setup 5

Mobile setup 5

Corded setup 5

USB adapter setup (BT600 models only) 5

Conﬁgure USB adapter 6

Charge 7

Charge your mobile phone 7

Load software 8

Daily Use 9

Power 9

Answer or end a call 9

Microsoft Teams button (Teams model only) 9

Mute/Unmute 9

Volume 9

Voice assistant (smartphone feature) 9

Customize your speakerphone 9

More Features 10

Attach lanyard 10

Update ﬁrmware 11

Device recovery 11

Support 12

A portable speakerphone with mobile and corded connectivity.

Siri

Google Assistant

:02

Volume

Mic / Mic Mute

Play / Pause

Power

Headphones

Computer

Camera

Headset

Blutooth

Lock

Indicator Light

Music

ANC

imer

Custom Button

Headphones

Phone

Mobile

Computer

Camera

Charging/Battery

Blutooth

Support

Settings ANC

Timer

Custom Button

Volume

Mic / Mic Mute

Play / Pause

Power

Device Controls

Headphones

Camera

Headset

Lock

Indicator Light

ANC

Timer

Custom Button

Device Controls

Headphones

Mobile

Computer

Camera

Headset

Mic / Mic Mute

Music

Devices

Phone

Scaled to 45% of full size

Customize feature in Plantronics Hub / Default is play/pause

Press to interact with Microsoft Teams (Teams model only, Teams application required)

Volume down

Mute/unmute

Volume up

Call

Siri, Google

Assistant

Default voice assistant (smartphone feature)

Power on/off

USB-A phone charge port

Bluetooth pairing

LED bar What lights mean

Crossing blue pattern Pairing

Solid blue Pairing successful (connected)

Flashing green Incoming call

Solid green In a call

Solid red Mute active

NOTE LEDs do not illuminate in standby mode.

Controls and status lights

LEDs

NOTE Adapter design may vary

Standard LEDs

USB LEDs What they mean

Flashing red and blue Pairing

Solid blue Headset connected

Flashing blue On a call

Solid red Mute active

Flashing purple Streaming media from computer

LEDs when Microsoft Teams* is detected

USB LEDs What they mean

Flashing red and blue Pairing

Solid purple Headset connected

Flashing blue On a call

Solid red Mute active

Pulsing purple Microsoft Teams notiﬁcation

NOTE *Requires Microsoft Teams application

USB Bluetooth adapter

(adapter model only)

1With your speakerphone powered on, press the Bluetooth button for 2 seconds. You hear

"pairing" and the LED flashes a crossing blue pattern.

Headphones

Headset

Blutooth

Device Controls

2Activate Bluetooth on your mobile device and set it to search new devices. Select “Poly Sync 20.”

3Pairing is successful when you hear "pairing successful" and the LED flashes blue.

Connect the USB cable from the speakerphone to the USB port on your computer.

Your Bluetooth USB adapter comes pre-paired to your speakerphone.

1Power on your speakerphone and insert the Bluetooth USB adapter into your computer.

2Connection is successful when you hear "PC connected" and the USB adapter turns solid.

NOTE Adapter design may vary.

Pair USB adapter again

Your USB adapter is pre-paired to your speakerphone. In the event that your adapter is

disconnected or if bought separately, manually pair the adapter to your speakerphone.

1Insert the Bluetooth USB adapter into your laptop or computer and wait for your computer to

recognize it.

2Put your speakerphone in pair mode by pressing the Bluetooth button for 2 seconds. You hear

"pairing" and the LED bar flashes a blue crossing pattern.

3Put your adapter into pair mode by pressing and holding the recessed pair button with a pen or

paperclip until the adapter flashes red and blue.

Setup

Mobile setup

Corded setup

USB adapter setup

(BT600 models only)

NOTE Adapter design may vary

Pairing is successful when you hear "pairing successful; PC connected" and the adapter LED turns

solid.

Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music,

you will need to conﬁgure your Bluetooth USB adapter.

Windows

1To conﬁgure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound

> Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.

2To pause music when you place or receive calls, go to Start menu > Control Panel > Sound >

Communications tab and select the desired parameter.

Mac

1To conﬁgure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On

both the Input and Output tabs, select Plantronics BT600.

Configure USB adapter

Charge the speakerphone via USB using your computer or a USB AC adapter (not provided). Allow

4 hours for a full charge.

With the speakerphone powered on, charge your phone by connecting your phone's charge cable

to the speakerphone USB-A port (cable not provided).

Mobile

Computer

Blutooth

NOTE Speakerphone battery level must be medium or higher.

NOTE Connection provides power only.

Charge

Charge your mobile phone

Plantronics Hub is an invaluable tool.

NOTE Some softphones require Plantronics Hub for Windows/Mac to enable device call control

(answer/end and mute) functionality.

• Download Plantronics Hub for Windows/Mac by visiting poly.com/software.

• Download Plantronics Hub for iOS/Android by visiting poly.com/software, the App Store or

Google Play.

Plantronics Hub iOS and Android Windows and Mac

Call control for softphones available for some

softphones

✓

Change headset language ✓ ✓

Update firmware ✓ ✓

Turn features on/off ✓ ✓

View user guide ✓ ✓

Battery meter ✓ ✓

Load software

Press the Power button for 2 seconds to power on or off. The LED bar illuminates when

powered on.

Press the Call button to answer or end a call.

Press the Teams button to interact with Microsoft Teams when not on a call.

NOTE Not supported for mobile use.

NOTE The Microsoft Teams application must be installed.

During an active call, press the Mute button to mute or unmute the microphones. Manage mute

settings in Plantronics Hub.

Press the Volume up (+) or down (-) buttons to increase or decrease volume.

Siri, Google Assistant, Cortana Press and hold the Call button for 2 seconds to activate your

phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and

other smartphone voice controls.

Select your Custom button feature in Plantronics Hub.

Choose from:

• Play/pause audio (default)

• Device status check

• Clear trusted device list

• Default voice assistant (Siri, Google Assistant)

• Redial

• Hold/resume call

Daily Use

Power

Answer or end a call

Microsoft Teams button

(Teams model only)

Mute/Unmute

Volume

Voice assistant

(smartphone feature)

Customize your

speakerphone

Use the lanyard to carry speakerphone on your wrist.

The lanyard slot is located on the side of the speakerphone.

NOTE Lanyard is included in box.

1Insert the loop through one side of the slot and push through to the other side.

2Thread the lanyard through the loop and pull to secure.

More Features

Attach lanyard

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