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SmartDoor™

Connected Pet Door

Your new SmartDoor™provides the ultimate in freedom and convenience while keeping you connected to your pet. It connects to

your home’s Wi-Fi network and the My PetSafe®app on your smartphone, allowing you to:

• Let your pet come and go while keeping wildlife and your neighbor’s pets out.

• Set up individual access schedules for each of your pets.

• Receive alerts for pet activity so you’ll know when each pet is in or out.

• Change the schedule or access mode from your smartphone, even when you are not home.

Setup at a glance

This guide will lead you through the following steps:

1. Unbox the SmartDoor™and start gathering what you will need to use it — see page 3.

2. Get to know the SmartDoor™buttons and indicator lights — see page 4.

3. Install batteries in the SmartDoor™— see page 6.

4. Download the My PetSafe®app and use it to connect the SmartDoor™to Wi-Fi and pair it to each of your pets — see page 7.

5. Install the SmartDoor™in your home — see page 8.

Once you have completed the steps in this guide, remember to take the time to train your pet to use the SmartDoor™. The

included training guide will walk you through our recommended training procedure step by step.

Now you can stay connected with your pet

even as you both come and go.

What you have

What you need

To connect the pet door to Wi-Fi and get set up in the app, you will need:

• Wireless router (2.4 GHz)

• High-speed internet connection

• Smartphone

• Four alkaline batteries: C cell for the medium SmartDoor™, D cell for the

large SmartDoor™

• Additional PetSafe®Pet Door Keys (optional): If you have more than one

pet who will be using the SmartDoor™

Interior frame

Exterior frame

Screws

Blanking plugs

Cutting template

PetSafe®Pet Door Key

Spacer

Get to know your new pet door

Although you will control most of the pet door functionality through the My PetSafe®app, there are a few buttons and indicator

lights on the pet door that are important to understand.

Buttons

There are three buttons inside the battery compartment that allow you to reset the Wi-Fi, turn Smart Mode on and off, and lock or

unlock the door manually.

Button icon Button name Usage

Wi-Fi connect button Press and release this button to reset Wi-Fi but retain your Wi-Fi credentials.

Press this button for more than 8 seconds to erase your Wi-Fi credentials and return the pet door to factory settings.

Smart Mode button Press and release this button to put the pet door in Smart Mode. In Smart Mode, the pet door will only unlock for pets

who have been paired to the pet door with a Pet Door Key or implanted microchip.

Standard Mode

Lock/Unlock button

Press and release this button to put the pet door in Standard Mode and toggle the pet door between locked and

unlocked. In Standard Mode, the pet door operates like a standard pet door and will be locked or unlocked for all pets

regardless of whether they are paired with the pet door.

Indicator lights

Indicator lights on the interior side of the pet door provide information about the Wi-Fi and internet connection, battery life and

current operating mode of the door. To save battery power, the indicator lights illuminate only when the pet door motion sensor

is activated or when you change a setting.

Indicator Light color Meaning

Yellow, slow blinking The SmartDoor™is powered on but not yet connected to the app, Wi-Fi, or the internet.

Yellow, solid The SmartDoor™is connected to the app, but not Wi-Fi or the internet.

Blue, fast blinking The SmartDoor™is attempting to connect to Wi-Fi.

Blue, slow blinking The SmartDoor™is connected to Wi-Fi but not internet.

Blue, solid The SmartDoor™is connected to Wi-Fi and internet.

Red, fast blinking The SmartDoor™was unable to connect to the Wi-Fi network.

Red, slow blinking Batteries are weak; replace batteries.

Red, fast blinking Batteries are exhausted or dead; replace batteries immediately.

Blue The pet door is in Smart Mode. In this mode, the pet door will activate only when a paired pet approaches it.

Blue The pet door is currently locked.

Blue The pet door is currently unlocked.

Wi-Fi Smart Mode Lock UnlockBattery

Locate the battery door on the top edge of the interior frame. Remove the battery door by pressing down and sliding it in

the direction of the arrow. Insert four alkaline batteries (C cell

for the medium SmartDoor™, D cell for the large SmartDoor™).

Replace the battery door.

The Wi-Fi icon ( ) on the front of the pet door will start

blinking yellow.

Install batteries in the pet door

1 2

Download the My PetSafe®app from your phone’s app store.

Open the app and follow the on-screen prompts to:

• Create an account and sign into the app. You will need a

valid email address.

• Add your SmartDoor™to the app. You will need your home

Wi-Fi password.

• Create a pet profile for each pet that will use the

SmartDoor™.

Continuing in the app, add each pet to the SmartDoor™by

scanning their Pet Door Key. During the pairing process, move

the Pet Door Key a little to activate the motion sensor.

If you have a cat and a medium SmartDoor™, you also have the

option of pairing the door to your cat’s implanted microchip.

If you choose this option, do a little additional testing after

pairing to make sure the pet door consistently senses your

cat as she passes near the pet door. The location of your

cat’s microchip can affect how well the pet door detects her

presence. If you find that the pet door is not reliably responding

to your cat’s microchip, you may need to pair her to the pet

door with a Pet Door Key instead.

Download and set up the app

1 2

Plan your installation

You are now ready to install the SmartDoor™in your home. Some installation locations require additional PetSafe®accessories and

professional assistance; see the table below to find out what you need to install your pet door and where to go for step-by-step

installation instructions.

You can purchase PetSafe®accessories at petsafe.com or by contacting our Customer Care team.

To install the SmartDoor™in: You will need: Follow the step-by-step installation

instructions:

A door with little or no metal (see page

11 to learn how to check for metal in

your door)

No additional accessories required On page 9 of this guide

A door with a significant amount of

metal

SmartDoor™Connected Pet Door Installation Adaptors (1 set) In the guide provided with the installation adaptors

A wall SmartDoor™Connected Pet Door Installation Adaptors (1 set)

SmartDoor™Connected Pet Door Tunnel Extensions (enough to

span the thickness of your wall plus at least 1 1/4 inches):

• The tunnel of the medium SmartDoor™is 2 5/8 inches long,

and the tunnel of the large SmartDoor™is 2 11/16 inches long.

• Each tunnel extension adds another 2 inches.

• The last tunnel extension needs to stick out of the wall by at

least 1 1/4 inches.

In the guide provided with the installation adaptors

In glass (medium SmartDoor™only) SmartDoor™Connected Pet Door Installation Adaptors (1 set)

A new pre-cut pane of glass (double-paned only), prepared by a

professional glass worker and installed in your home

In the guide provided with the installation adaptors

In an opening larger than the frame of

the pet door

SmartDoor™Connected Pet Door Installation Adaptors (1 set) In the guide provided with the installation adaptors

Install the SmartDoor™in a door

Before installing the SmartDoor™, make sure you have paired each of your pets to the SmartDoor™in the My PetSafe®app. It is

best to resolve any pairing issues before installing the pet door in your home.

Important: Remove the batteries from the pet door prior to installation.

Tools and materials (door installation)

You will need the following tools and materials to install the SmartDoor™in a door:

• Tape measure

• Pencil

• Level

• Hammer (optional)

• Flat blade (slotted) screwdriver (optional)

• A raised, level surface, such as two sawhorses (optional)

• Scissors

• Tape

• Safety glasses

• Dust mask

• Hearing protection

• Work gloves

• Drill

• 1/2-inch (12 mm) drill bit

• 5/16-inch (8 mm) drill bit

• Jigsaw

• Jigsaw blade appropriate for the material you will be cutting

(wood, PVC, or metal), and at least 1 inch longer than the

thickness of the door

• #2 Phillips (crosshead) screwdriver

• Exterior-grade caulk

Measure your pet’s shoulder height when standing. If you have

more than one pet, measure the tallest one. Make a note of

this measurement.

Make a mark at your pet’s shoulder height on the interior

side of the door. Using a level, extend the line several inches

in both directions. This will help you place the cutting

template correctly.

The pet door must be installed level to work properly.

Draw a vertical line where you want the center of the pet

door to be. If your door has inset panels, consider how best

to position the pet door to avoid gaps between the pet door

frames and the door.

Using a level, extend the line several inches in both directions.

This will help you place the cutting template correctly.

Mark the pet door location

1 2

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