Pentair Hydromatic HE Series Manual

269 TRILLIUM DRIVE, KITCHENER, ONTARIO, CANADA N2G 4W5

PH: 519-896-2163

293 WRIGHT STREET, DELAVAN, WI 53115 WWW.HYDROMATIC.COM

PH: 888-957-8677

InstallatIon and servIce Manual

HE Series

High Head Filtered

Effluent Pumps

NOTE! TO THE INSTALLER: Please make sure

you provide this manual to the owner of the

pumping equipment or to the responsible party

who maintains the system.

Thank you for purchasing your

Hydromatic®pump. To help

ensure years of trouble-free

operation, please read the

following manual carefully.

Before Operation:

Read the following instruc-

tions carefully. Reasonable care

and safe methods should be

practiced. Check local codes and

requirements before installation.

Attention:

This manual contains important

information for the safe use of

this product. Read this manual

completely before using this

product and refer to it often

for continued safe product use.

DO NOT THROW AWAY OR

LOSE THIS MANUAL. Keep

it in a safe place so that you may

refer to it often.

WARNING: Before handling

these pumps and controls,

always disconnect the power

first. Do not smoke or use

sparkable electrical devices or

flames in a septic (gaseous) or

possible septic sump.

California Proposition

65 Warning

This product and

related accessories contain

chemicals known to the State of

California to cause cancer, birth

defects or other reproductive harm.

To reduce risk of electrical shock:

1. Risk of Electrical Shock:

This pump has not been

investigated for use in swimming

pool areas.

2. Risk of Electrical Shock:

Connect only to a properly

grounded receptacle.

Septic tank to be vented

in accordance with local

plumbing codes.

Do not smoke or use sparkable

electrical devices or flame in

a septic (gaseous) or possible

septic sump.

If a septic sump condition may

exist and if entry into sump is

necessary, then (1) provide

proper safety precautions

per OSHA requirements and

(2) do not enter sump until

these precautions are strictly

adhered to.

Do not install pump in location

classified as hazardous per

N.E.C., ANSI/NFPA 70 - 1999.

Failure to heed above cautions

could result in injury or death.

1. Before installing or servicing

your pump, BE CERTAIN

THE PUMP POWER SOURCE

IS TURNED OFF AND

DISCONNECTED.

2. All installation and electrical

wiring must adhere to state

and local codes. Check with

appropriate community agencies,

or contact your local electrical

and pump professionals for help.

WARNING: EXERCISE

CAUTION WHEN HANDLING,

SERVICING, OR INSTALLING

PUMP. BE AWARE OF ANY

ELECTRICAL HAZARDS

AND LOCATION OF LIVE

ELECTRICAL POWER.

AVOID CONTACT WITH

ELECTRICAL POWER.

3. CALL AN ELECTRICIAN

WHEN IN DOUBT. Pump

must be connected to a

separate electrical circuit

General

Information

Pump

Warning

directly from the entrance box.

There must be an appropriate-

ly sized fuse or circuit breaker

in this line. Tying into existing

circuits may cause circuit

overloading, blown fuses,

tripped circuit breakers, or a

burned up motor.

4. Do not connect pump to a

power supply until the pump is

grounded. For maximum safety,

a ground fault interrupter

should be used.

CAUTION: FAILURE TO

GROUND THIS UNIT

PROPERLY MAY RESULT

IN SEVERE ELECTRICAL

SHOCK.

5. WARNING: Reduced risk

of electric shock during

operation of this pump

requires the provision of

acceptable grounding.

a) If the means of connection

to the supply-connection

box is other than grounded

metal conduit, ground the

motor back to the service

by connecting a copper

conductor, at least the size

of the circuit conductors

supplying the motor, to the

ground screw provided

within the wiring

compartment.

b) This pump is provided

w i t h ameansforgrounding.To

reduce the risk of electric

shock from contact with

adjacent metal parts, bond

the supply box to the

pump-motor grounding

means including metal

discharge pipes and the like

by means of an equipment

grounding conductor at

least the size of the cable

conductors, or the equivalent.

 •Running the pump with the

discharge completely closed.

 •Pumping chemicals or

corrosive liquids.

19.Never work on the pump or

system without relieving the

internal pressure.

20.Do not pump water above 120°

Fahrenheit.

21.Never exceed the pressure

rating of any system component.

Read this guide completely

before installation.

Hydromatic recommends an

experienced serviceman to install

new systems.

Please read this entire guide

before installing your Hydromatic

submersible pump.

CAUTION: Do not run unit dry.

Unit can be severely damaged if

run dry.

15.Do not pump gasoline,

chemicals, corrosives, or

flammable liquids; they could

ignite, explode, or damage

the pump, causing injury and

voiding the warranty.

16.Do not run this pump with the

discharge completely closed.

This will create superheated

water, which could damage the

seal and shorten the life of the

motor. This superheated water

could also cause severe burns.

Always use a pressure relief

valve, set below the rating of

the system.

17.Pump is capable of building

pressures in excess of 100 psi.

Always use a pressure relief

valve.

18.The following may cause

severe damage to the pump

and void warranty. It could

also result in personal injury:

 •Runningthepumpdry.

 •Failure to protect the pump from

below freezing temperatures.

6. A clamp, a weld, or both if

necessary, is secured to the

equipment grounding lead, the

equipment grounding terminal,

or the grounding conductor

on the pump housing. The

equipment-grounding lead, if

one is provided, is the conductor

that has an outer surface

of insulation that is green

with or without one or more

yellow stripes.

7. The voltage and phase of the

power supply must match the

voltage and phase of the pump.

8. Do not use an extension cord;

splices must be made with an

approved splice kit and should

be checked for integrity before

submerging in water; above

ground joints must be made in

an approved junction box.

9. Do not work on this pump or

switch while the power is on.

10.Never operate a pump with a

frayed or brittle power cord,

and always protect it from

sharp objects, hot surfaces, oil

and chemicals. Avoid kinking

the cord.

11.Never service a motor or power

cord with wet hands or while

standing in or near water or

damp ground.

12.Do not use this pump in or near

a swimming pool, pond, lake

or river.

13.Motors are equipped with

automatic resetting thermal

protectors. The motor may

restart unexpectedly causing

the leads to energize or pump

to turn.

14.Check for nicks in the wire

and pump insulation by using

an ohmmeter and checking

resistance to ground before

installing the pump and after

installing pump. If in doubt

on the proper procedure, check

with a qualified electrician.

Pump Selection

and Inspection

1.To select the proper effluent

submersible pump size

and model for your system,

determine the gallons per

minute needed and pressure

required.

2. Inspect your new pump. After

purchase, check the pump and

other contents of the shipping

container for possible damage.

DO NOT lift the Hydromatic

Effluent Submersible Pump

by its attached electric motor

cables.

The entire pump was tested

thoroughly at the factory.

However, to make sure there

is no hidden damage caused

during shipment, we suggest

checking for free rotation of

the shaft prior to installation:

a) Insert a screwdriver in the

slot in the end of the shaft

and check to see if the pump

shaft turns freely; a slight

drag is permissible. See

Figure A.

b) Again: Do NOT run unit out

of water.

3. Model Number Designation Selection of proper size cable

is very important. Undersized

cable results in too low a

voltage supply to the motor

and ultimate motor failure.

Oversized cable will cost

much more than proper-sized

cable. See chart of proper-sized

cable (in chart, the smaller the

AWG number, the larger the

cable wire size).

For Canadian installations:

a) type RWU, TWU, SGOW

or SWOW power supply

cables recommended.

b) The motor case shall be bonded

to the main A-C ground.

NOTE: Ground wire size should

be equal to connector size.

3. Length of Cable:

The maximum cable length

specified for each horsepower

size and minimum AWG cable

wire size referred to in chart

means the total distance from

the submerged pump motor

to the electrical motor control

box as shown in this diagram.

Hydromatic warranty is void

if undersized AWG cable is

used or if cable lengths longer

than specified for each cable

wire size are used.

Figure A

HE20-51

Flow rate: 8 = 8 gpm

12 = 12 gpm

20 = 20 gpm

25 = 25 gpm

30 = 30 gpm

35 = 35 gpm

Model Designation

2 Wire High Head Effluent

1. Motor Voltage:

Hydromatic Effluent Submersible

Pumps operate on a 115 or 230

volt, single phase current. The

motor is NOT dual voltage.

4 Inch Motor Minimum Service

Requirements

2. Cable Size:

Submersible pump cable is not

just ordinary wire; the copper

cable is well insulated to

withstand many years of

complete submersion in water.

Electrical

Preparation

Max. Maximum Cable Length Using AWG Cable Size

HP Wire Volts Phase Amps #14 #12 #10 #8 #6 #4

1/2 2 115 1 12.0 100 160 250 390 620 960

1/2 2 230 1 6.0 400 650 1020 1610 2510 3880

3/4 2 230 1 8.0 300 480 760 1200 1870 2890

1 2 230 1 9.8 250 400 630 990 1540 2380

1-1/2 2 230 1 13.1 190 310 480 770 1200 1870

Maximum Cable Length in Feet

HP: 5 = 1/2 HP

7 = 3/4 HP

10 = 1 HP

15 = 1-1/2 HP

VOLTAGE: 1 = 115V

2 = 230V

Min.

HP Volts Wire Service

1/2 115 2W 200 amp

1/2 230 2W 60 amp

3/4 230 2W 100 amp

1 230 2W 100 amp

1-1/2 230 2W 200 amp

4. Splicing Power Cables to

Pump:

After making sure your power

cables are the proper AWG

size and specified length,

splice them to the pump cables

(see illustrations):

a. Slip shrink tube over end of

each power cable.

b. Match pump cables to power

cables and crimp connectors

on each pair.

c. Slide shrink tubes over center of

crimped connectors and apply

heat (from propane torch) from

center to both ends of shrink

tubes.

d. Splice is complete when sealant

flows from ends of shrink

tubes. NOTE: Splice kits are

not included with pumps.

5. Motor Grounding Instructions:

WARNING: Reduced risk of

electric shock during operation

of this pump requires the

provision of acceptable grounding:

This pump is provided with a

means for grounding. To reduce

the risk of electric shock from

contact with adjacent metal

parts, bond supply box to the

pump-motor-grounding means

including metal discharge

pipes, and the like, by means

of (1) an equipment-ground-

ing conductor at least the size

of the cable conductors, (2)

a clamp, a weld, or both if

necessary, secured to the

equipment-grounding lead, the

equipment-grounding terminal,

or the grounding conductor

on the pump housing. The

equipment grounding lead, if

one is provided, is the conductor

that has an outer surface

of insulation that is green

with or without one or more

yellow stripes.

NOTE: N.E.C. requires that

submersible pumps be grounded

at installation.

WARNING: Failure to ground

this unit properly may result in

severe electrical shock.

Grounding your new submers-

ible motor is accomplished by

running a copper grounding

wire from the green pigtail

lead to the main electrical

system ground. Following is

the recommended grounding

procedure:

The grounding wire to be

used must be the same size

as the power conductor wires.

Insulated stranded or insulated

solid copper wire may be

used. Aluminum wire is NOT

suitable for this application.

Sealant

Motor Lead

Shrink Tube

Power Cable

Pump

Troubleshooting

Reduced capacity

1. Strainer or impellers partially

clogged or plugged.

 • Pullpumpandclean.

The vast majority of service

calls on these systems are caused

by problems that are electrical in

nature.

Never operate the pump for long

periods of time with the discharge

valve closed. This could cause

overheating resulting in damage

to the pump and its motor. A

properly sized relief valve should

be installed before the tank to

prevent the pump from operating

with the discharge valve closed.

Familiarize yourself with potential

problems and troubleshooting

solutions.

Pump won’t run

1. Blown fuse, broken (or loose)

electrical connections.

 • Check fuses, capacitor,

relays and all electrical

connections.

2. Motor overload protection

contacts open.

 • Contacts will close

automatically within short

time.

3. Improper wiring connections.

 • Checkwiringdiagram.

4. Low voltage.

 • Checkvoltageatcontrolbox.

Pump runs, but no water pumped

1. Check valve installed backward.

 • Reverseandreinstall.

2. Pump impeller plugged or

intake strainer clogged.

 • Pullpumpandclean.

Motor Model No. ________________________ Pump Model No. __________________

HP____________ Phase____________ Volts__________ Cycles ___________________

Amps: L1______________ L2_____________Date of Installation __________________

Well depth________________________ft. Pump depth______________________ ft.

Name of dealer installer from whom pump was bought ___________________________

_________________________________ Date of purchase________________________

For your reference

Fill in the following information and keep this Installation & Operation

Guide among your important papers. Information about your Hydromatic

Submersible Pump will be found on the owner’s information-plate.

Whenever necessary to contact your dealer or installer, give him this

information.

Any or all the above

1. All known causes are checked

but system won’t work properly.

 • CallyourHydromaticdealer

or your serviceman.

Pump

Notes

______________________________________________

Limited Warranty

HYDROMATIC warrants to the original consumer purchaser (“Purchaser” or “You”) of HYDROMATIC Sump Pumps, Effluent

Pumps, Sewage Pumps (other than 2-1/2”), and Package Systems, that they will be free from defects in material and workmanship

for the Warranty Period of 36 months from date of manufacture.

Our warranty will not apply to any product that, in our sole judgement, has been subject to negligence, misapplication, improper

installation, or improper maintenance. Without limiting the foregoing, operating a three phase motor with single phase power

through a phase converter will void the warranty. Note also that three phase motors must be protected by three-leg, ambient

compensated, extra-quick trip overload relays of the recommended size or the warranty is void.

Your only remedy, and HYDROMATIC’s only duty, is that HYDROMATIC repair or replace defective products (at HYDROMATIC’s

choice). You must pay all labor and shipping charges associated with this warranty and must request warranty service through the

installing dealer as soon as a problem is discovered. No request for service will be accepted if received after the Warranty Period

has expired. This warranty is not transferable.

EXCEPTIONS: Hydromatic Special Application Pumps, Battery Back-Up Sump Pumps, Filtered Effluent Pumps, Grinder Pumps,

and 2-1/2” Sewage Pumps are warranted for a period of 12 months from date of purchase or 18 months from date of manufacture,

whichever comes first.

HYDROMATIC SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, OR CONTINGENT

DAMAGESWHATSOEVER.

THE FOREGOING LIMITED WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES,

INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE. THE FOREGOING LIMITED WARRANTIES SHALL NOT EXTEND BEYOND THE DURATION PROVIDED HEREIN.

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on the duration of an

implied warranty, so the above limitations or exclusions may not apply to You. This warranty gives You specific legal rights and You

may also have other rights which vary from state to state.

This Limited Warranty is effective June 1, 2011 and replaces all undated warranties and warranties dated before June 1, 2011.

HYDROMATIC

293 Wright Street, Delavan, WI 53115

Phone: 888-957-8677 • Fax: 800-426-9446 • Web Site: hydromatic.com

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