Panasonic PanaVoice Courier Manual de usuario

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User’s GuideUser’s Guide

Integrated Feature Module

Table of Contents

FIRST TIME ENROLLMENT / TUTORIAL 3

HOW TO USE THIS GUIDE4

LISTEN 5

BOOKMARKING MESSAGES 6

CALLER ID CAPTURE 6

SEND 7

CALL 8

NOTIFY 9

CALL FORWARDING 10

MESSAGE FORWARDING 11

SETUP

BRANCHING 12

DISTRIBUTION LISTS 13

OFF HOOK VOICE ANNOUNCE 14

Accessing the Voice Mail System From your Desk

Dial into the Voice Mail System by entering the Access Number pro-

vided by your System Administrator.

Internal Voice Mail Extension Number: ___________

As a first time user, the system will prompt you through the setup

of your personal Voice Mail Box. The Tutorial will guide you

through entering the following personal Mailbox information:

4Entering your personal Mailbox Password

4Recording your Name

4Recording your personal Mailbox Greeting

Simply follow these instructions to personalize your mailbox.

When finished, the system will automatically take you into your

pe rsonal Mailbox. From here, you can access the various Mailbox

features of the Courier system..

Accessing the Voice Mail Systemfrom an Outside Line

Dial the phone number assigned to the Courier System from an out-

side line. When the Courier answers, press the asterisk (*) key on

your phone to access the Voice Mail Center. Following the com-

mands, enter your mailbox number and password to access your

personal Mailbox.

External Voice Mail Telephone Number: ______________

FIRST TIME ENROLLMENT / TUTORIAL

Helpful Hints

Quick Entry into Mailbox

4When dialing into the Courier from an outside line, upon hear-

ing the main greeting, you can dial # followed by the extension

number to get you to the party's personal greeting without

ringing the users telephone.

4You can always bypass a personal greeting by dialing # at any

time during the greeting. After dialing pound, you will hear a

short tone indicating that you can begin recording your mes-

sage.

This Operator’s Guide will provide the necessary steps and procedures for you to utilize the

Courier Voice Mail system with the Panasonic Small Screen Display phone. Each step is

clearly detailed and the corresponding display message is illustrated appropriately.

HOW TO USE THIS GUIDE

The manual will refer to Soft Keyswhich

are the buttons to the left and right of the

small display screen that correspond to the

various features of the Courier application.

Some features are noted as toggle on/off,

and are activated and deactivated by press-

ing the corresponding Soft Key.

In addition to using the Soft Keys to navigate through the Courier features, you may also use

the telephone keypad. Please refer to the small user card furnished by your dealer for the corre-

sponding keypad functions.

Below the screen heading (Example: Voice Mail Setup) you will find various prompts that guide

you around or out of the current function screen. In most cases, unless you are being prompted

to act upon a certain feature, # will bring you back at least one step, if not to the Main Menu

screen.

Softkey

NEXT to

Advance PREV to

Return

To advance to the next telephone display screen, press the NEXT key on your phone.

To return to the previous telephone display screen, press the PREV key on your phone.

Through the course of this user guide, you will see the word NEXT between screens, which

is instructing you to press the NEXT key on your telephone to advance.

COMMENT OPTIONS

4ADD comment to forwarded message

4REMOVEcomment

4Send original message and comment

4Delete recorded comment

4Listento recorded comment

4ReRecord comment

4Receipt for message confirmation

4Private to prevent transfer of message

Note: Make sure to press Send to Forward the message

FORWARDING MESSAGES

4Changefavorite mailbox

This screen gives you the option to display 2 favorite (commonly

used) mailboxes for quick access

4Enter Mailbox No to send message to a specific mailbox

4Directoryprovides an alphabet directory to select the name of the

extension in the system.

LISTEN

LISTENING TO MESSAGES...NEW & OLD

4New: To listen to new messages.

4Old: To listen to old or saved mes-

sages.

The number above “New” and “Old” signifies

the number of messages.

LISTEN OPTIONS

4Save the message as Old.

4Delete the message.

4Play the message from beginning (replay).

4Reply to sender’s message or caller

4Forward a message to a mailbox.

4SkipMessage to advance to next message and keep message

as New.

4Stampmessage with Time and Date received

4Reverse message during playback

4Advance message during playback

4Pause message during playback

PLAYING ANEW OR

OLD MESSAGE

4Press the Soft key to listen to

the new or old message

The Courier provides two unique features that are used while

listening to messages, they are Bookmarking Messages and Caller ID

Capture. Both features are functional from any telephone (Cell

Phone, Internal Phone, etc.), and are utilized when listening to

New or Old messages.

BOOKMARKING MESSAGES & CAPTURING CALLER ID FROM SMALL SCREEN TELEPHONE :

BOOKMARKING

•While listening to a message, you have the ability to place a bookmark in that message. This

bookmark will allow you to advance to that location upon playback, the next time you listen to the

message.

4While listening to a message, press ## at the desired location to place a bookmark on that mes-

sage.

The following display will appear:

BOOKMARKING MESSAGES & CALLER ID CAPTURE

Set: to place a bookmark

within the message Go: to advance to the previously set

bookmark upon message playback

Set: to capture Caller ID

Del: to delete previously captured

Caller ID digits

CAPTURING CALLER ID

•While listening to a message, you have the ability to capture the Caller ID and store it in the

system. From that point forward, calls will bypass the Auto Attendant and transfer directly to

your extension.

4While listening to a message, press## to capture caller ID

BOOKMARKING & CAPTURING CALLER ID FROM ANY NON DISPLAY TELEPHONE:

4While listening to a message, press ## at the desired location to place a bookmark and to capture

Caller ID for that message. Listen and follow voice prompts.

To Seta bookmark at the current position

To JumpTo an existing bookmark

To Assign this caller ID to your mailbox

To Remove this caller ID from your mailbox

To Exit feature and return to voicemail main menu 6

SENDING ASCHEDULED MESSAGE

4Changefavorite mailbox

4Mailbox Number

4Enter Mailbox No to send message to a specific mailbox.

4Directoryprovides an alphabet directory to select the name of the ex-

tension in the system.

4DistributionLists provides a list of groups.

SENDING AREGULAR MESSAGE

4Changefavorite mailbox

4Enter Mailbox No to send message to a specific mailbox.

4Directoryprovides an alphabet directory to select the name of the

extension in the system.

4DistributionLists provides a list of groups.

Note: to send a message to a System Distribution List, press # and the

2 digit system list number, which has been set up by the System Ad-

ministrator.

SENDING ASCHEDULED MESSAGE

4Date for message delivery.

4Time for message delivery.

4AM or PM for morning or afternoon delivery.

4Next to advance to next display screen.

SEND OPTIONS

4Send to deliver message.

4Delete to erase message.

4Listen to message.

4ReRecord message.

4Append to add to recorded message.

4Receipt of message confirmation.

4Private to prevent transfer of message.

4Urgent for expedited delivery.

SEND

SEND REGULAR & SCHEDULEDMESSAGES

•Send Regular voice messages to other mail-

boxes on the system.

•Ability to Schedule a message to send to

other mailboxes on the system.

4Reg: Sends regular messages to mail-

boxes.

4Sch: Schedules messages to mailboxes.

Select Date & Time and

enter data

DIRECTING CALLS TO TELEPHONE (TEL) OR

VOICE MAILBOX (VMB)

When callers enter extension numbers from the auto attendant:

•Calls to Tel will ring extension first, then

forward to voice mail, if no answer.

•Calls to Vmb will go directly to the mail-

box greeting, without ringing the phone.

•Each option has up to 5 greetings to re-

cord

4Tel: directs incoming calls to telephone

4Vmb: directs incoming calls directly to

mailbox

CALL

SELECTING OR SETTING UP AGREETING

4ACTIVATEselects the desired greeting

to play and marks it with an asterisk (*)

4SETUP records the greeting.

Notes: Both Greeting options can be set up in 2 parts:

Static: Record message during first time set up. You will not have tochange this message again.

Dynamic: Record the message as you need to.

Example: Send Calls to Vmb “Out Of Office”

First Part: “Hello, this is Emma Smith. I am currently out of the office …”

Second Part: “I will return on Thursday at 2:00 pm. Please leave a message and I will return your call

when I return. Thank you.”

The System automatically combines these messageswhen a caller enters your Voice Mailbox greeting.

Note: If nothing has been recorded in the Second Part greeting, only the First Part greeting will play.

SETTING UP YOUR PERSONAL GREETING

4LISTEN to hear previously recorded greeting

4RECORD to record new greeting

4First Partrecords first part of message

4Second Part records second part of message (see Notes below)

4Entire Greetingcombines first and second parts for you to hear.

SETUP AND ACTIVATION OF NOTIFICATION NUMBERS

4SETUP to program external phone/pager numbers.

4ACTIVATEengages notification feature. An Asterisk

next to number (*) indicates forwarding number has been

selected.

Note: Voice prompts provide setup assistance.

NOTIFY

NOTIFY MENU

4Phone Numbers to enter phone or pager numbers for notification.

4Schedule to set up time and day parameters for message notifi-

cation.

EXTERNAL MESSAGE NOTIFICATION

•Notifies external telecommunication

devices of Voice Mail messages.

•Selectable notification of All Mes-

sages or Urgent messages only

•Up to 4 devices may be selected.

•System continues to notify all devices,

in cascading sequence, until the mes-

sage is retrieved

•Notification may be scheduled with time

and day parameters.

4NOTIFY: to begin notification setup and

activation process.

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