Panasonic KX-NS500 Manual de usuario

PBX Line-up and Positioning of the KX-NS500

Product Concept

Product Overview

System Connection Diagram

Cost Saving

Expandability

Backwards Compatibility

IP Networking

•Saving Communication Costs

•Saving Network Costs

•Saving on Initial Investment

•Saving Running Costs •KX-NS500 Capacity

•Hardware Condition

•Product Lineup - Hardware

•Product Lineup - Preinstalled Activation Keys

•Product Lineup - Activation Keys

23 46

Introduction

Selling Points

Appendix

Customer Satisfaction

Improved Work Efficiency

Why the KX-NS500 ?

Wireless Solution

•Multi Zone

•XDP Parallel Mode

•DECT Paging

•Tough Type Handset

Cellular Phone Integration

•Receive a Call

•Outside Destinations in Incoming Call Distribution Groups

•Make a Call

Voice Mail Solution

•Voice Mail

•E-mail Notification

•MS Outlook & IMAP4 Integration

Specifications

Call Centre Solution

•“CC View” Activity Monitor and Report Tool 71

Contents

Communication Assistant 72

Built-in DISA

Call Centre Solution

•Queue Announcement

•Call Distribution

•Automatic Two-way Recording for Managers

•NAS Supported

•Activity Monitor

•Activity Report

Communication Assistant

Terminal Information

•Overview

•IP Phone ‘KX-NT5xx Series’

•Digital Phone ‘KX-DT5xx Series’

•Wireless Terminal

Simplified Maintenance

•Web Maintenance 44

Improved Work Efficiency

Introduction

PBX Line-up and Positioning of the KX-NS500

The line-up extends from compact to large-scale systems. The new KX-NS500 is optimized for the SMB

market.

SOHO Mid. to large offices

IP trend

Analogue trend

Introduction

Product Concept

The KX-NS500 is the successor to the KX-NCP, KX-TDE100, and KX-TDA100D for the SMB market and

comes built-in with the functions of the KX-NS1000.

•QSIG Networking

•IP Expansion

•CA Integration

•APT Compatible

KX-NS1000

•Unified Communication

Full Voice Mail

Call Centre Function

Mobility

•Web Maintenance Console

•Legacy Expansion

•Built-in Message Card

•DPT Programming

KX-TDA100D

KX-TDE100KX-NCP Series

Smart Hybrid PBX

KX-NS500

Introduction

Preinstalled

Activation Keys

Smart Hybrid

System

Call Centre

Solution One Numbered

Extension

Simplified

Maintenance Built-in Voice Mail/

UC Server

One Package Platform for Your Business

The KX-NS500 is a Smart Hybrid PBX suitable for small to medium sized offices. It enables you to provide

various solutions with its built-in functions.

One Package Platform for

Your Business

Smart Hybrid PBX

KX-NS500

- Product Overview

Introduction

Smart Hybrid System

The KX-NS500 has sufficient capacity for both legacy and IP ports, and an activation key or expansion

cabinet can be used to easily expand the system according to customer needs.

Maximum Trunks and Extensions

KX-NS500

KX-NS520

DPT/SLT

Max. 130

(Max. 160*)

IPPT/SIP Phone

Max. 128

* When Digital XDP is used.

Types Preinstalled KX-NS500 With 1 With 2 With 3

KX-NS520 KX-NS520 KX-NS520

Legacy Trunks 6 ch 36 ch 66 ch 96 ch 126 ch

Extensions (DXDP*) 18 34 (40) 66 (80) 98 (120) 130 (160)

IP Trunks N/A 64 ch 64 ch 64 ch 64 ch

Extensions N/A 128 128 128 128

- Product Overview

Introduction

Preinstalled Activation Keys

Smart Hybrid PBX

KX-NS500

4 IP-PTs user

2 ch Unified Messages

CA Basic-Express for all users

Free Activation Keys

- Product Overview

60-days free trial

Communication Assistant

(CA PRO/CA Supervisor/CAOperator

Console/CA Thin Client Server/CSTA

Multiplexer)

3rd Party CTI interface

Call Centre Enhancement

Unified Messaging

(UM/E-mail Client/MessageBackup/

Two-way Recording)

Mobile Extension

Preinstalled Activation Keys

The following type and number of activation keys are preinstalled or come with a 60-days free trial on the

mother board.

* DSP is required for some functions.

Introduction

Call Centre Solution

Customer

Supervisor

Agent

- Product Overview

The KX-NS500 is designed to be used in call centre environments. Its built-in applications support the basic

needs of supervisors at call centres, such as QueueAnnouncement, Live Status Monitor, Activity Report,

Automatic Conversation Recording, and NAS (Network Attached Storage).

Activity Report

Live Status Monitor

Record conversation

NAS Server

Save the voice data

KX-NS500

“Four other people are waiting to connect”

“And your estimated wait time is around 10 minutes.”

Queue Announcement

Introduction

One Numbered Extension

KX-NS500

Head Office

Outside

- Product Overview

Base station

Softphone

One number

Networking

Extension

#200 Extension

#200

Call

Customer

Up to two extensions can be assigned the same extension number. For example, calls to an extension in

the office can be received simultaneously on a softphone on a smartphone. Calls can also be switched

between paired phones with a simple operation.

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