Oticon Genie 2 Manual de usuario

Instructions for use

Genie 2

2021.2

Introduction

The following instructions for use are valid for

OticonGenie2 2021.2.

Genie2 is a fitting software used for OticonMore™,

OticonOpnS™, OticonOpn™, OticonXceed,

OticonOpnPlay™, OticonXceedPlay, OticonRuby,

and OticonSiya hearing instrument families.

If you have additional questions about the use of Genie2,

contact your local distributor.

A printed version of this booklet can be obtained through

your local distributor.

About Working in Genie 2 Warnings More info

Intended use

Intended use The fitting software is intended for fitting

and updating of hearing solutions. The fitting

software can facilitate access to real-ear

measurement equipment.

Indications for use There are no indications for use (diagnoses)

for the fitting software itself.

Intended user The fitting software solution is intended to

be used by Hearing Care Professionals (HCP)

who in this document are referred to as, but

are not limited to, Hearing Aid Professionals

(HAP), audiologists, ENT (ear, nose and throat)

doctors, and Hearing Aid Dispensers (HAD).*

The user of the fitting software shall be a

hearing care professional who is appropriately

trained, and has proven competency in

professionally assessing hearing, selecting,

fitting and delivering hearing instruments

and rehabilitation care to persons with

hearing loss. The training of the hearing

care professional is in accordance with their

specific educational background following

national or regional regulations.

*The job title may vary from country to

country.

User environment Clinical setting.

Contraindications No contraindications.

Clinical benefits See clinical benefits of the hearing aid.

Table of contents

About

Intended use of Tinnitus SoundSupport™

Tinnitus SoundSupport is a tool intended to generate sounds

to provide temporary relief for patients suffering from

tinnitus as part of a tinnitus management program.

Tinnitus SoundSupport is not intended for users below

18 years of age.

Tinnitus SoundSupport is targeted to licensed hearing care

professionals (audiologists, hearing instrument specialists,

or otolaryngologists) who are familiar with the evaluation

and treatment of tinnitus and hearing loss.

Fitting of Tinnitus SoundSupport must be done by a hearing

care professional participating in a tinnitus management

program.

About

First installation 6

Genie updater 6

Upgrading from older versions of Genie 6

System requirements 7

Optional tools 8

Stand-alone Genie2 database 8

Working in Genie 2

Genie2 overview 9

The Organiser steps – horizontal navigation 9

The Task Pane – vertical navigation 10

Welcome step 10

Transfer Settings 11

Selection step 12

Fitting step 14

In-situ Audiometry tool 17

Tinnitus SoundSupport 19

End Fitting step 20

Battery protection mode 21

Oticon RemoteCare™ 22

Warnings

Warnings 28

More info

Technical information 30

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6 7

First installation

The Genie2 fitting software installation is provided on a

DVD/USB drive that contains the installation file.

The installation program starts automatically when you

insert the Genie2 DVD/USB into the drive/port.

Otherwise, open Windows Explorer, browse to the relevant

drive and double-click the Setup.exe file. When you run the

installer, follow the installation instructions on the screen.

Genie updater

The Genie updater is installed together with Genie2. When

the installation is complete, a small icon appears on your

Windows taskbar.

The icon indicates if there is an update for Genie2. You can

also change the settings on how often the software checks

for updates.

You can open Genie updater from the Windows taskbar or the

Windows Start Menu.

Upgrading from older versions of Genie

If you are running an older version of Genie (2019.2 or

earlier), you must first update it to version 2020.1, and then

you are able to install any newer version.

If you already have a previous version of Genie2 installed,

client sessions will still be visible.

System requirements

The following are the recommended minimum system

requirements to install and use Genie2:

Hardware requirements:

• CPU: Intel Core i5, 4 cores, 3.2 GHz or faster

• 8 GB RAM or more

• 8 GB free hard drive space

• Hard drive: 256 GB Solid State Drive (SSD)

• Screen resolution: minimum 1920 x 1080 pixels

• DVD drive for DVD installation

• USB 2.0 port for USB installation and programming devices

• Keyboard and mouse

• Stereo or 5.1 surround sound card (recommended)

About Working in Genie 2 Warnings More info

Operating System requirements

• Windows 7 SP1 (32/64 bit)

• Windows 8.1 (32/64 bit)

• Windows 10 Anniversary Update, or later (32/64 bit)

Optional tools

• Noah 4 audiology software

Note

Noah-compatible management systems must be HIMSA

certified.

• An Internet browser to access the Oticon website

• Adobe™ Acrobat Reader™ software

• It is recommended that you protect your system by

installing anti-virus protection software

Stand-alone Genie2 database

When you run Genie2 without the Noah database module,

(stand-alone mode) a Client module is automatically

installed, and an additional Client step appears.

In the Client module, you can enter or edit client data, such

as name, date of birth, address, and audiogram. Client data is

then automatically saved in the Genie2 database and used

for any subsequent fittings.

Genie2 overview

This is an overview of the functionality, features, and tools

in Genie2. You can use it to learn about the typical steps and

tools used for fitting.

The procedures contained in this booklet help you with the

most essential steps, such as connecting the instrument,

performing a fitting, and saving your changes.

For further information about any of the features in Genie2,

refer to the built-in help guide. To access the help guide

within Genie2, go to the Help menu and then click Help on

Genie2.

To display contextual help documentation, press the F1 key

or the “?” symbol on the top right hand corner of the screen.

The Organiser steps – horizontal navigation

The organiser, which is divided into five parts, helps you

navigate through the entire fitting process by structuring

the fitting flow into a series of steps.

• Client: Appears when you run Genie2 without the Noah

database module (stand-alone mode). It lets you enter a

client’s demographic data.

• Welcome: Lets you connect the hearing instruments to

Genie2 or run a simulation without having hearing

instruments connected.

• Selection: Lets you select an instrument family, style,

and features.

• Fitting: Lets you verify, adjust, and fine-tune the settings

of instruments.

Working in Genie 2

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• End Fitting: Lets you verify and set individual user oper-

ational settings for buttons, indicators, and accessories

to finalise the fitting session with the client. You can save

settings, session information on the database and hearing

instrument, and exit Genie2.

The Task Pane – vertical navigation

In each organiser step there is a task pane, located on the

left-hand side of the screen. The task pane gives you access

to tools and links that are relevant to where you are in the

fitting process.

Welcome step

After you add the client in the Noah database, the next step

in the fitting flow is the Welcome step.

However, if you select an already existing fitting, you are

taken to the Fitting step.

You can have Genie2 connect to the hearing instruments or

you can choose simulation mode to help you check possible

configurations of a hearing instrument, or to see how tools

look and work.

To connect hearing instruments in Genie2

1. Connect hearing instruments to one of the programming

devices, either with cables or wirelessly.

Note

OticonMore hearing instruments can only be connected

to Genie2 using Noahlink Wireless.

2. On the toolbar, click CONNECT. Connected hearing

instruments are listed in a dialog box. If no hearing

instruments are detected, an error message appears.

If you use wireless programming, you must assign the

hearing instruments to the left and right side, or confirm

the side selection. If you have not selected acoustics, you

are prompted to do so depending on the type of hearing

instrument.

At this point you can proceed with a new fitting or transfer

settings from selected source instruments.

To simulate an instrument being connected to Genie2

• In the Welcome step, in the bottom pane, click SIMULATE.

You are then taken to the Selection step, where you can

manually choose the instrument(s) you would like to

simulate, including family, style, and features.

Transfer Settings

This tool lets you transfer settings from a fitting session to a

new selection of hearing instruments, even if the instrument

is from a different family.

The Transfer Settings tool starts automatically when new

hearing instruments that are different from the current

session are connected or selected.

To manually open Transfer Settings, in the menu bar, click

Tools and then click Transfer Settings.

Programs and settings that are not available in the target

instrument are not transferred, and settings that cannot be

transferred correctly are set to default or prescribed.

The tool transfers standard insertion gain from the source

hearing instrument as closely as possible, given the

limitations of the target hearing instrument, and adjusts it to

the new acoustic setup.

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After transferring settings, you can print a report that

describes which settings were transferred.

Note

If you want to generate a report, be aware that you

must do this before ending the session, as the report is

not available after closing the session with the client.

Selection step

In the Selection step you can select family, styles, features,

and fitting level. This step also includes the Connection

status section.

The Select instruments screen is the entry screen for the

Selection step. You can connect hearing instruments or

continue in simulation mode.

In the Connection status section, the colour of the

Connection Bar indicates whether the instrument is:

• Connected – GREEN

• Not connected – GREY

Tools

In the Selection step, the following are the available tools in

the Task pane.

• Personalisation

Helps you customise the fitting for a client’s specific

listening needs. It is recommended that you use it in the

first fitting session or when the client’s experience level

changes.

Be aware that your selections in the Personalisation

tool only influence the prescription for certain families of

instruments, for example OticonOpn, OticonOpnS and

OticonMore.

• Acoustics

Helps you select acoustic coupling to the ear, for example,

earpiece, tubing, and vent. Genie2 applies gain according

to the acoustical parameters and the options displayed

depend on the instrument style.

If you do not select any acoustics, you are prompted to

verify the default before you leave the Selection step.

This tool is also available in the Fitting step.

• Audiometric Data

The Audiometric Data tab consists of three tools and

helps you verify and update audiometric parameters to

ensure correct gain prescription. This is mainly relevant

when fitting hearing instruments for infants and children.

{Audiogram

Use this tool to specify the measurement method,

the transducer, and measurement unit used for the

audiogram.

{RECD (Real Ear to Coupler Difference)

The RECD tool is used to simulate Real Ear Measurement

(REM) by coupler measurement, and is useful when

fitting children and clients who are difficult to test. When

you perform a RECD measurement, the degree of coop-

eration and amount of time required from the client is

greatly reduced compared to other REM measurements.

You can import a RECD measurement from Noah or enter

it manually.

{REUG (Real Ear Unaided Gain)

The REUG tool measures the individual ear canal

and makes the fitting more precise according to the

individual ear canal of each client. You can import REUG

measurements from Noah, or enter them manually.

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• Firmware Tools

Helps you update the firmware of hearing instruments

and accessories.

{Instrument Updater

You can find firmware version information, what is new in

the update, and information about the update process.

Depending on the hearing instrument family,

the firmware update can be performed wirelessly.

{Accessory Updater

You can find serial number information for your

accesories, current firmware version, available

firmware version, and status.

Fitting step

In this step, in the Fine-tuning screen, you can adjust the

gain and use a broad range of tools that you can find in the

task pane.

If you have to adjust gain, consider using the Adaptation

Manager before you adjust individual controls or fine-tune

individual frequency bands.

The Adaptation Manager can help the client gradually

adjust to the full response of an instrument, and lets you

make an easy adjustment of the overall gain.

Tools

In the Fitting step, you can find the following tools in the

Task pane:

• Fine-tuning

Lets you adjust the gain controls at different output levels

and the Adaptation Manager steps.

• Feedback Analyser

Lets you analyse the feedback path and apply feedback

margins to the instruments.

• REM

When you use the REM tool, the fitting software

automatically sets the hearing instruments in

measurement mode for use with your Real Ear

Measurement equipment.

Adaptation Manager is set to level 3, and you can select

feature settings for measuring with either speech or a

noise signal.

• REM AutoFit

Lets you automatically and manually fit your client’s hear-

ing instruments to the prescribed target using a compati-

ble REM system.

• MoreSound Intelligence™

Clarifies the sound and effectively suppresses noise when

needed, and makes meaningful sounds stand out from the

background. This feature is available in the OticonMore

family of instruments.

• OpenSound Navigator

Processes sound in simple to complex listening environ-

ments. The feature is available in the OticonOpn, Opn S,

Opn Play as well as Oticon Xceed and Xceed Play

instruments.

• Support in Noise

Adjusts noise reduction and directionality in Oticon

instruments. This feature is available in the Oticon Siya and

Oticon Ruby instruments.

• Program Manager

Lets you add, change, and delete programs.

You can configure up to four programs in an instrument.

• Acoustics

For more information, read the Selection step’s Tools

section.

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• More Tools

{Fitting Assistant

A three-step guided questionnaire that lists common

complaints from clients, and suggests recommended

solutions by helping you fine-tune the hearing

instruments.

{Automatic Adaptation Manager

A three-step process to help the client gradually

adjust to the full response of an instrument.

There is also a manual Adaptation Manager

which can be adjusted during follow-up visits.

{Automatics

Helps you control the automatic features such

as Transient Noise Management, Spatial Noise

Management, Binaural Broadband, Silencer control,

and Feedback management.

{Tinnitus

Enable and adjust Tinnitus SoundSupport

(For further information read the Tinnitus

SoundSupport section in this booklet).

{Speech Rescue / Speech Rescue LX™

Helps you to enable and adjust frequency

lowering.

{Data Logging

Provides statistics regarding the use of the

hearing instruments for a particular client.

{In-situ Audiometry

With this tool you can measure the client’s hearing by

using the hearing instruments as transducers.

In-situ Audiometry tool

The In-situ Audiometry tool lets you find the client’s hearing

thresholds using the hearing instruments as transducers.

This means the fitting can be fine-tuned to better match the

individual ear canal, taking into account the instrument and

the acoustic coupling.

Ensure that the client’s instrument is connected to Genie2

before you open the tool.

To perform a remote In-situ Audiometry, see the

OticonRemoteCare section in this guide.

To open the In-situ Audiometry tool

• In the Fitting step, in the task pane, in the More Tools

section, click In-situ Audiometry.

Background noise level - Measure background noise using

the microphones in the hearing instruments

• To measure background noise levels, in the In-situ

Audiometry tool, in the center of the screen, click the

Measure background noise button .

Click the button again to deactivate it.

The Background noise level meter is GREEN if

the environment is quiet enough to perform In-situ

Audiometry. The Background noise level meter turns

ORANGE when background noise levels exceed 45 dB.

Note

You cannot perform In-situ Audiometry while the

background noise level meter is active.

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18 19

Tone controls – To change the level and frequency

presented

1. In the In-situ Audiometry tool, in the audiogram graph,

the conventional audiogram is represented as a gray

curve. On your keyboard, press the up or down arrow

keys to increase or decrease the level of the signal that is

presented.

Alternatively, with your mouse, turn the scroll wheel to

increase or decrease the level of the signal.

2. On your keyboard, press the right or left arrow keys to

switch between frequencies. Alternatively, with your

mouse, click the graph to select frequency, and turn the

scroll wheel accordingly.

Talk over – To communicate with the client or give

instructions during In-situ Audiometry

• To activate Talk over, in the In-situ Audiometry tool, in

the center of the screen, click the Talk over button .

Click the button again to deactivate it.

The Talk over button is turned OFF by default. The

amplification for Talk over is based on the conventional

audiogram. If there is no audiogram, there will be no

amplification.

Play tone – To play a tone in the hearing instrument

• In the middle pane, click the Play Tone button. The tone is

played in the hearing instrument and continues as long as

you hold the mouse key.

{To change the tone type, in the bottom left pane, under

Tone type, select Continuous or Pulsed.

Audiogram use – To choose the type of audiogram

• To change the type of audiogram used, in the bottom right

pane, under Audiogram use, select Use conventional

audiogram or Use in-situ audiogram for the measured

side(s).

Tinnitus SoundSupport

The Tinnitus SoundSupport feature is a tool that generates

sounds for use in a Tinnitus management program, to help

clients suffering from Tinnitus.

You can select and modify sounds to suit the client’s

preference. The tool is available in all programs except Phone

and Telecoil.

To turn Tinnitus SoundSupport ON or OFF

1. In the Fitting step, on the Task pane, under the More

tools group, click Tinnitus.

2. In the bottom pane, on the right-hand side of the screen,

click the ON or OFF button respectively.

Ensure that your hearing instrument is connected and

that it supports Tinnitus SoundSupport. If you do not see

the Tinnitus option in the Task pane, it is possible your

instrument does not support it.

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