740300 ORTEC Model 4002D Operating and Service Manual
Advanced Measurement Technology, Inc.
a/k/a/ ORTEC®, a subsidiary of AMETEK®, Inc.
WARRANTY
ORTEC* warrants that the items will be delivered free from defects in material or workmanship. ORTEC
makes no other warranties, express or implied, and specifically NO WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
ORTEC’s exclusive liability is limited to repairing or replacing at ORTEC’s option, items found by ORTEC to
be defective in workmanship or materials within one year from the date of delivery. ORTEC’s liability on
any claim of any kind, including negligence, loss, or damages arising out of, connected with, or from the
performance or breach thereof, or from the manufacture, sale, delivery, resale, repair, or use of any item
or services covered by this agreement or purchase order, shall in no case exceed the price allocable to the
item or service furnished or any part thereof that gives rise to the claim. In the event ORTEC fails to
manufacture or deliver items called for in this agreement or purchase order, ORTEC’s exclusive liability
and buyer’s exclusive remedy shall be release of the buyer from the obligation to pay the purchase price.
In no event shall ORTEC be liable for special or consequential damages.
Quality Control
Before being approved for shipment, each ORTEC instrument must pass a stringent set of quality control
tests designed to expose any flaws in materials or workmanship. Permanent records of these tests are
maintained for use in warranty repair and as a source of statistical information for design improvements.
Repair Service
If it becomes necessary to return this instrument for repair, it is essential that Customer Services be
contacted in advance of its return so that a Return Authorization Number can be assigned to the unit.
Also, ORTEC must be informed, either in writing, by telephone [(865) 482-4411] or by facsimile
transmission [(865) 483-2133], of the nature of the fault of the instrument being returned and of the
model, serial, and revision (“Rev” on rear panel) numbers. Failure to do so may cause unnecessary delays
in getting the unit repaired. The ORTEC standard procedure requires that instruments returned for repair
pass the same quality control tests that are used for new-production instruments. Instruments that are
returned should be packed so that they will withstand normal transit handling and must be shipped
PREPAID via Air Parcel Post or United Parcel Service to the designated ORTEC repair center. The address
label and the package should include the Return Authorization Number assigned. Instruments being
returned that are damaged in transit due to inadequate packing will be repaired at the sender's expense,
and it will be the sender's responsibility to make claim with the shipper. Instruments not in warranty
should follow the same procedure and ORTEC will provide a quotation.
Damage in Transit
Shipments should be examined immediately upon receipt for evidence of external or concealed damage.
The carrier making delivery should be notified immediately of any such damage, since the carrier is
normally liable for damage in shipment.Packing materials, waybills, and other such documentation should
be preserved in order to establish claims. After such notification to the carrier, please notify ORTEC of the
circumstances so that assistance can be provided in making damage claims and in providing replacement
equipment, if necessary.
