Northern Telecom DMS-100 Series Manual de usuario

297-7001-503

DMS-100 Family

DMS VoiceMail

Trouble-locating and alarm-clearing

procedures

SPM 02 Standard 02.02 March 1994

Publication number: 297-7001-503

Product release: SPM 02

Document release: Standard 02.02

Date: March 1994

DMS VoiceMail

Trouble-locating and alarm-clearing procedures

SPM 02

DMS-100 Family

DMS VoiceMail

Trouble-locating and alarm-clearing procedures

Printed in the United States of America

Information is subject to change without notice. Northern Telecom reserves the right to make changes in design or components

as progress in engineering and manufacturing may warrant.

 1993, 1994 Northern Telecom

DMS

DMS SuperNode

MAP, Meridian, Meridian Mail, and NT are trademarks of Northern Telecom.

297-7001-503 Standard 02.02 March 1994

Publication history

March 1994 Standard 02.02 is the first standard release of the SPM 02 version of this

document. SPM 02 is the second software release for DMS VoiceMail.

February 1994Standard 01.03 is the first standard release of the SPM 01 version of this

document. SPM 01 is the first software release for DMS VoiceMail.

DMS VoiceMail Trouble-locating and alarm-clearing procedures SPM 02

iii

Contents

About this document ix

When to use this document x

How DMS VoiceMail documentation is organized x

References in this document x

What precautionary messages mean xi

Regulatory notices xii

United States installations xii

Canadian installations xiii

System redundancy 1-1

Power 1-1

Multiserver processor node 1-2

Signal processing node 1-3

Telephony interface node 1-4

Disk drives 1-5

T1 spans 1-6

Simplified message desk interface links 1-7

Local maintenance console 1-8

Remote access 1-9

Maintenance principles 2-1

Maintenance model 2-1

Maintenance actions and system events 2-2

MSP maintenance actions 2-2

TIFN maintenance actions 2-7

SPN maintenance actions 2-11

System status and maintenance menu 2-14

Node status screen 2-15

Card status screen 2-16

T1 link status screen 2-17

SMDI link status screen 2-19

SPM cross reference table 2-21

Disk maintenance screen 2-22

SEER operations 2-24

Troubleshooting using SEERs 2-26

Interpreting SEERs 2-26

Example 1 2-26

Example 2 2-27

Hardware database 2-33

Hardware database locations 2-33

iv Contents

297-7001-503 Standard 02.02 March 1994

Alarms 2-37

Out-of-Service diagnostics 2-39

68K diagnostics 2-39

T1 diagnostics 2-39

VP12 diagnostics 2-40

Bus controller diagnostics 2-40

On-line diagnostics 2-41

Booting the system 3-1

Booting up procedures 3-1

68K node loading 3-2

Booting problems 3-3

Multiserver processor node 4-1

68K card 4-1

Bus controller card 4-1

68K transition module 4-1

Bus controller transition module 4-1

MSP configurations 4-1

Maintenance exceptions 4-3

Cannot complete MSP switchover 4-3

Cannot enable node 4-4

Cannot disable node 4-4

Out-of-service diagnostics fail on 68K card 4-5

Out-of-service diagnostics fail on bus controller card 4-5

System response 4-6

Lost communication through the terminal 4-6

Node stuck in faulty state 4-6

Node stuck in loading state 4-6

Node oscillating between InService/InSvStandby and OutOfService 4-7

Node continues to reboot 4-7

Node cannot boot from tape 4-7

Node recovery 4-7

Recovering the entire system 4-7

Recovering the InSvStandby MSP 4-7

Signal processing node 5-1

68K card 5-1

VP12 card 5-1

68K transition module 5-1

Maintenance exceptions 5-2

Cannot enable node 5-2

Cannot enable card 5-3

Cannot enable DSP channel 5-4

Out-of-service diagnostics on card fail 5-4

Cannot disable node 5-4

Cannot disable card 5-4

Cannot disable channel 5-5

Channels do not reactivate properly after a card replacement 5-5

System response 5-6

Voice card/DSP port problems 5-6

Contents v

DMS VoiceMail Trouble-locating and alarm-clearing procedures SPM 02

Accidental removal of the 68K transition module 5-6

Node stuck in loading state 5-6

DSP port stuck in pending state 5-6

DSP stuck in loading state 5-7

DSP port stuck in out-of-service state 5-7

DSP port stuck in faulty state 5-7

DSP port unconfigured 5-7

DSP port stuck in NoResources state 5-7

Node rebooting 5-7

Noisy recorded message or noisy session 5-8

Disk failure 5-8

Call connected but no voice 5-8

Incoming call OK but not outcalling 5-8

Outcalling OK but no incoming call 5-8

Node recovery 5-9

Telephony interface node 6-1

68K card 6-1

T1 card 6-1

Modem transition module 6-1

T1 transition module 6-1

Maintenance exceptions 6-2

Cannot enable node 6-2

Cannot enable card 6-3

Cannot enable T1 link 6-5

Cannot enable T1 channel 6-7

Cannot enable SMDI link 6-8

Out-of-service diagnostics on 68K card fail 6-9

Out-of-service diagnostics on T1 card fail 6-9

Cannot disable node 6-10

Cannot disable card 6-11

Cannot disable T1 span 6-11

Cannot disable T1 channel 6-12

Cannot disable SMDI link 6-12

Symptom response 6-13

Node stuck in loading state 6-13

Channel stuck in pending state 6-14

Channel stuck in loading state 6-15

Channel stuck in out-of-service state 6-16

Channel stuck in faulty state 6-17

Channel stuck in unconfigured state 6-17

Channel stuck in no-resource state 6-18

Node rebooting 6-19

T1 link alarms 6-20

SMDI link alarms 6-24

Node recovery 6-24

Disks and tape drives 7-1

Interpreting Class 66 disk managing SEERs 7-1

Class 6602 7-3

Class 6603 7-4

vi Contents

297-7001-503 Standard 02.02 March 1994

Class 6604 7-5

Class 6605 7-6

Class 6606 7-6

Replacing and resynchronizing disks 7-6

Tape drive errors 7-7

Peripherals and links 8-1

Local terminals 8-1

Multiple administration terminals 8-2

Remote terminals 8-3

Local printers 8-4

No printer output 8-4

Printer alarms 8-4

Backup printers 8-5

No printer output 8-5

Printer alarms 8-5

SMDI links 8-6

Link bounces up and down constantly 8-6

Link cannot be brought up 8-6

If the system shows an alarm 8-7

Link up for a short time and then down 8-9

Link goes down when idle 8-9

DMS SMDI shutdown behavior 8-9

T1 links 8-10

All channels are not working 8-10

Some channels are not working 8-11

Multiple T1 links are not working 8-11

Cabinet and I/O connections 9-1

Frame supervisory panel 9-1

Input/output panel 9-1

Input/output panel interconnections 9-1

Input/output panel daughter board replacement 9-4

Input/output panel replacement 9-4

Input/output cabling 9-5

Input/output cable identification 9-5

Input/output cable replacement 9-11

Intracabinet cabling 9-11

Input/output cable identification 9-11

Input/output cable replacement 9-14

How the Meridian Mail bus is configured 9-16

Bus extender cable replacement 9-16

Bus extender transition module replacement 9-17

Bus terminator transition module replacement 9-17

Primary shelf bus terminator symptoms 9-17

Cannot boot from a cold start 9-17

Nodes unload while in service 9-17

Secondary shelf bus terminator symptoms 9-18

Nodes time-out booting 9-18

Nodes unload while in service 9-18

Contents vii

DMS VoiceMail Trouble-locating and alarm-clearing procedures SPM 02

Other bus terminator symptoms 9-19

No SEERs 9-19

Local terminal lockup 9-19

Critical alarm 9-19

Bus extender transition module symptoms 9-20

Nodes unload on secondary shelf 9-20

Loss of voice 9-20

Remote view bootup diagnostics 10-1

Setting up the modem 10-1

Dialing into the SPM 10-1

Modem BIX tip and ring pairs for MSPs and SPNs 10-2

Online recovery 11-1

List of figures

Figure 1-1 SPM shelf power division 1-1

Figure 1-2 MSP pair 1-2

Figure 1-3 SPN pair 1-3

Figure 1-4 TIFN pair 1-4

Figure 1-5 Basic disk drive configuration 1-5

Figure 1-6 T1 span termination 1-6

Figure 1-7 SMDI link termination 1-7

Figure 1-8 Local maintenance console connectivity 1-8

Figure 1-9 Direct dial-up to an SPM 1-9

Figure 2-1 DMS VoiceMail maintenance model 2-1

Figure 2-2 Boot sequence 2-3

Figure 2-3 Disabling MSPs 2-5

Figure 2-4 Enabling MSPs 2-6

Figure 2-5 Enabling T1 spans 2-8

Figure 2-6 Disabling T1 spans 2-9

Figure 2-7 Enabling and disabling T1 channels 2-10

Figure 2-8 Enabling and disabling a VP12 card 2-12

Figure 2-9 Enabling and disabling a DSP port 2-13

Figure 2-10 System Status and Maintenance menu 2-14

Figure 2-11 Node Status screen 2-15

Figure 2-12 Card Status screen 2-16

Figure 2-13 T1 Link Status screen 2-18

Figure 2-14 SMDI Link Status screen 2-20

Figure 2-15 SPM Cross Reference Table screen 2-21

Figure 2-16 Disk Maintenance screen 2-22

Figure 2-17 Disk Pair Status screen 2-23

Figure 2-18 System Event and Error Reports screen 2-24

Figure 2-19 Report screen 2-25

Figure 2-20 Parts of a SEER 2-25

Figure 2-21 T1 Link Status screen 2-27

Figure 2-22 T1 Link Status screen 2-28

Figure 2-23 T1 Link Status screen 2-30

Figure 2-24 T1 Channel Status screen 2-31

Figure 2-25 T1 Link Status screen 2-32

Figure 2-26 Basic alarm components 2-38

viii Contents

297-7001-503 Standard 02.02 March 1994

Figure 6-1 TIFN cable sets 6-20

Figure 7-1 Node numbers and corresponding disk and pack numbers 7-2

Figure 9-1 Input/output panel locations - rear SPM view 9-2

Figure 9-2 Input/output connectors 9-3

Figure 9-3 Input/output cable identification 9-6

Figure9-4 Internal backplane cable connections for shelf 26 9-7

Figure 9-5 Internal backplane cable connections for shelf 39 9-8

Figure 9-6 Internal backplane cable connections for shelf 00 9-9

Figure 9-7 Internal back plane cable connections for shelf 13 9-10

Figure 9-8 MMBus physical configuration 9-16

List of procedures

Procedure 6-1 Cannot enable node 6-2

Procedure 6-2 Cannot enable card 6-3

Procedure 6-3 Cannot enable T1 link 6-5

Procedure 6-4 Cannot enable T1 channel 6-7

Procedure 6-5 Cannot enable SMDI link 6-8

Procedure 6-6 Out-of-service diagnostics on 68K card fail 6-9

Procedure 6-7 Out-of-service diagnostics on T1 card fail 6-9

Procedure 6-8 Cannot disable node 6-10

Procedure 6-9 Cannot disable card 6-11

Procedure 6-10 Cannot disable T1 span 6-11

Procedure 6-11 Cannot disable T1 channel 6-12

Procedure 6-12 Cannot disable SMDI link 6-12

Procedure 6-13 Node stuck in loading state 6-13

Procedure 6-14 Channel stuck in pending state 6-14

Procedure 6-15 Channel stuck in loading state 6-15

Procedure 6-16 Channel stuck in out-of-service state 6-16

Procedure 6-17 Channel stuck in faulty state 6-17

Procedure 6-18 Channel stuck in no-resource state 6-18

Procedure 6-19 Node rebooting 6-19

Procedure 6-20 T1 link alarms 6-20

List of tables

Table 2-1 HWLOC node information 2-34

Table 2-2 HWLOC channel information 2-35

Table 2-3 HWLOC DSP port information 2-36

Table 3-1 Booting problems 3-3

Table 8-1 Mapping of SPNs to TIFNs 8-2

Table 9-1 Preparing to remove I/O panel daughter boards 9-4

Table 9-2 Input/output cable identification 9-11

Table 9-3 Recommended I/O cable replacement procedures 9-14

Table 10-1 Modem tip and ring pairs (shelf 26 right) 10-2

Table 10-2 Modem tip and ring pairs (shelf 26 left) 10-2

Table 10-3 Modem tip and ring pairs (shelf 39 left) 10-3

Table 10-4 Modem tip and ring pairs (shelf 39 right) 10-3

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