Northern Telecom M5212 ACD Instrucciones de funcionamiento e instalación

297-2041-900

DMS-100 Family

M5212 ACD Set

General Description, Installation, and

Maintenance

BCS33 and up Standard 02.01 October 1991

Publication number: 297-2041-900

Product release: BCS33 and up

Document release: Standard 02.01

Date: October 1991

M5212 ACD Set

General Description, Installation, and Maintenance

BCS33 and up

DMS-100 Family

M5212 ACD Set

General Description, Installation, and Maintenance

Information is subject to change without notice. Northern Telecom reserves the right to make changes in design or components

as progress in engineering and manufacturing may warrant.

DMS

DMS-100, DMS SuperNode

MAP, Teladapt, and

NT are trademarks of Northern Telecom.

297-2041-900 Standard 02.01 October 1991

Publication history

October 1991 BCS33 Standard 02.01 release

•Added feature NC0288, Call Park

•Added feature NC0288, Directed Call Park

•Added information about volume settings for recommended headsets

March 1991 BCS32 Standard 01.01 release First release of this document

Revision bars in the table of contents identify the sections where technical

information has been changed. Revision bars in the outside margin of a

page indicate text that has been added or revised.

M5212 ACD Set

General Description, Installation, and Maintenance

BCS33 and up

iii

Contents

About this document v

When to use this document v

How to identify the software in your office v

How M5212 ACD Set documentation is organized vi

References in this document vi

What precautionary messages mean vii

Introduction 1-1

Physical Characteristics 1-1

Dimensions 1-2

External Connectors 1-2

Specifications 2-1

Reliability 2-2

Recommended headsets 2-3

Environmental and Safety Considerations 2-5

Line Engineering 2-5

Powering Requirements 2-6

Operations and features 3-1

Feature descriptions 3-1

Keys 3-1

Alphanumeric Display 3-3

Tone Characteristics 3-3

Loudspeaker 3-4

Feature operations 3-4

Basic features 3-4

Permanently assigned keys 3-5

Assignable feature keys 3-7

Headset operations 3-7

Installation procedures 4-1

Unpacking 4-1

Installation 4-1

Verification procedures and maintenance 5-1

Maintenance 5-1

Verification test routines 5-1

Loop check 5-1

iv Contents

297-2041-900 Standard 02.01 October 1991

Polarity Check 5-2

Station Ringer Test 5-2

Ordering information 6-1

List of terms 7-1

List of figures

Figure 2-1 Wiring scheme for alternate power supply arrangements 2-7

Figure 3-1 M5212 ACD Set 3-2

Figure 4-1 M5212 ACD Set packaging 4-4

Figure 4-2 M5212 ACD Set bottom view 4-5

Figure 4-3 M5212 ACD Set loop connection 4-6

List of procedures

Procedure 4-1 M5212 ACD Set Installation 4-1

Procedure 5-1 Polarity check 5-2

Procedure 5-2 Station ringer test setup 5-2

Procedure 5-3 Station ringer test 5-3

List of tables

Table 1-1 Physical Dimensions 1-2

Table 2-1 LCD status indicators 2-1

Table 2-2 Mute handset LCD indicators 2-2

Table 2-3 Random electronic failures and MTBF 2-3

Table 2-4 Mechanical Failure 2-3

Table 2-5 Recommended headsets 2-3

Table 2-6 Recommended headsets 2-4

Table 2-7 RJ to PJ Adapters 2-4

Table 3-1 Tone Characteristics 3-3

Table 3-2 Headset Operations 3-8

Table 6-1 M5212 ACD set stocklist of field replaceable parts 6-1

M5212 ACD Set

General Description, Installation, and Maintenance

BCS33 and up

About this document

This document provides a general description of the M5212, specifications,

operations and feature information, installation procedures, and verification

and maintenance information. Part numbers and ordering information are

also included.

When to use this document

Northern Telecom (NT) software releases are referred to as batch change

supplements (BCS) and are identified by a number, for example, BCS29.

This document is written for DMS-100 Family offices that have BCS33 and

up.

More than one version of this document may exist. The version and issue

are indicated throughout the document, for example, 01.01. The first two

digits increase by one each time the document content is changed to support

new BCS-related developments. For example, the first release of a

document is 01.01, and the next release of the document in a subsequent

BCS is 02.01. The second two digits increase by one each time a document

is revised and rereleased for the same BCS.

To determine which version of this document applies to the BCS in your

office, check the release information in DMS-100 Family Guide to Northern

Telecom Publications, 297-1001-001.

How to identify the software in your office

The Office Feature Record (D190) lists your current BCS and the NT

feature packages in it. You can view similar information on a MAP

(maintenance and administration position) terminal by typing

>PATCHER;INFORM LIST;LEAVE

and pressing the Enter key.

vi About this document

297-2041-900 Standard 02.01 October 1991

How M5212 ACD Set documentation is organized

This document is part of M5212 ACD Set documentation that supports the

Northern Telecom line of M5212 ACD Set products. M5212 ACD Set

documentation is a subset of the DMS-100 Family library.

The DMS-100 Family library is structured in numbered layers, and each

layer is associated with an NT product. To understand M5212 ACD Set

products, you need documents from the following layers:

•DMS-100 Family basic documents in the 297-1001 layer

•M5212 ACD Set documents in the 297-2041 layer

M5212 ACD Set documents and other documents that contain related

information are listed in “Finding M5212 ACD Set information” in M5212

ACD Set Product Guide,Product guide.

References in this document

The following documents are referred to in this document.

Number Title

P0726328

M5212 User’s Guide

297-2011-180

DMS-100 Business Set Line Engineering

297-2041-010

Automatic Call Distribution Product Guide

297-2041-101

Automatic Call Distribution Planning and Engineering Guide

297-2041-301

Automatic Call Distribution Administration Guide

297-2041-350

Automatic Call Distribution Translations Guide

207-2041-500

Automatic Call Distribution Tier II Maintenance Guide

297-2041-503

Automatic Call Distribution Trouble Locating and Clearing Guide

297-2041-901

End-User Load Management

About this document vii

M5212 ACD Set

General Description, Installation, and Maintenance

BCS33 and up

What precautionary messages mean

Danger, warning, and caution messages in this document indicate potential

risks. These messages and their meanings are listed in the following chart.

Message Significance

DANGER Possibility of personal injury

WARNING Possibility of equipment damage

CAUTION Possibility of service interruption or degradation

Examples of the precautionary messages follow.

DANGER

Risk of electrocution

The inverter contains high voltage lines. Do not open the front

panel of the inverter unless fuses F1, F2, and F3 have been

removed first. Until these fuses are removed, the high voltage

lines inside the inverter are active, and you risk being

electrocuted.

WARNING

Damage to backplane connector pins

Use light thumb pressure to align the card with the connectors.

Next, use the levers to seat the card into the connectors. Failure

to align the card first may result in bending of the backplane

connector pins.

CAUTION

Loss of service

Subscriber service will be lost if you accidentally remove a card

from the active unit of the peripheral module (PM). Before

continuing, confirm that you are removing the card from the

inactive unit of the PM.

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