Nortel 201i Guía de configuración

CallPilot

Release 4.0

Document Number: 555-7101-119

Document Version: Standard 1.05

October 2006

201i Server Maintenance and

Diagnostics

Standard 1.05

2CallPilot

The information in this document is subject to change without notice. The

statements, configurations, technical data, and recommendations in this

document are believed to be accurate and reliable, but are presented

without express or implied warranty. Users must take full responsibility

for their applications of any products specified in this document. The

information in this document is proprietary to Nortel Networks.

The process of transmitting data and call messaging between the CallPilot

server and the switch or system is proprietary to Nortel Networks. Any

other use of the data and the transmission process is a violation of the user

license unless specifically authorized in writing by Nortel Networks prior

to such use. Violations of the license by alternative usage of any portion of

this process or the related hardware constitutes grounds for an immediate

termination of the license and Nortel Networks reserves the right to seek

all allowable remedies for such breach.

Trademarks

*Nortel Networks, the Nortel Networks logo, the Globemark, and Unified

Networks, BNR, CallPilot, DMS, DMS-100, DMS-250, DMS-MTX,

DMS-SCP, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian

1, Meridian Link, Meridian Mail, Norstar, SL-1, SL-100, Succession,

Supernode, Symposium, Telesis, and Unity are trademarks of Nortel

Networks.

3COM is a trademark of 3Com Corporation.

ADOBE is a trademark of Adobe Systems Incorporated.

ATLAS is a trademark of Quantum Corporation.

BLACKBERRY is a trademark of Research in Motion Limited.

October 2006

201i Server Maintenance and Diagnostics 3

CRYSTAL REPORTS is a trademark of Seagate Software Inc.

EUDORA and QUALCOMM are trademarks of Qualcomm, Inc.

ETRUST and INOCULATEIT are trademarks of Computer Associates

Think Inc.

DIRECTX, EXCHANGE.NET, FRONTPAGE, INTERNET

EXPLORER, LINKEXCHANGE, MICROSOFT, MICROSOFT

EXCHANGE SERVER, MS-DOS, NETMEETING, OUTLOOK,

POWERPOINT, VISUAL STUDIO, WINDOWS, WINDOWS MEDIA,

WINDOWS NT, and WINDOWS SERVER are trademarks of Microsoft

Corporation.

GROUPWISE and NOVELL are trademarks of Novell Inc.

INTEL is a trademark of Intel Corporation.

LOGITECH is a trademark of Logitech, Inc.

MCAFEE and NETSHIELD are trademarks of McAfee Associates, Inc.

MYLEX is a trademark of Mylex Corporation.

NETSCAPE COMMUNICATOR is a trademark of Netscape

Communications Corporation.

NOTES is a trademark of Lotus Development Corporation.

NORTON ANTIVIRUS and PCANYWHERE are trademarks of

Symantec Corporation.

QUICKTIME is a trademark of Apple Computer, Inc.

RADISYS is a trademark of Radisys Corporation.

ROLM is a trademark of Siemens ROLM Communications Inc.

SLR4, SLR5, and TANDBERG are trademarks of Tandberg Data ASA.

Standard 1.05

4CallPilot

SONY is a trademark of Sony Corporation.

SYBASE is a trademark of Sybase, Inc.

TEAC is a trademark of TEAC Corporation.

US ROBOTICS, the US ROBOTICS logo, and SPORTSTER are

trademarks of US Robotics.

WINZIP is a trademark of Nico Mark Computing, Inc.

XEON is a trademark of Intel, Inc.

Information for Japan

Japan VCCI statement

The following applies to server models 1005r, 703t, 201i, and 1002rp:

この装置は、情報処理装置等電波障害自主規制協議会 (VCCI) の規定に基づくク

ラス A 装置です。この装置を家庭環境で使用すると電波妨害を引き起こすこと

があります。この場合には使用者が適切な対策を取るように要求されることがあ

ります。

This is a Class A product based on the standard of the Voluntary Control

Council for Interference by Information Technology Equipment (VCCI). If

this equipment is used in a domestic environment, radio disturbance may

occur, in which case, the user may be required to take corrective action.

October 2006 Publication history

201i Server Maintenance and Diagnostics 5

Publication history

October 2006 CallPilot 4.0, Standard 1.05 of the 201i Server

Maintenance and Diagnostics is issued for general

release.

October 2006 CallPilot 4.0, Standard 1.04 of the 201i Server

Maintenance and Diagnostics is issued to add a

graphic.

December 2005 CallPilot 4.0, Standard 1.03 of the 201i Server

Maintenance and Diagnostics is issued to add a

graphic.

July 2005 CallPilot 4.0, Standard 1.02 of the 201i Server

Maintenance and Diagnostics is issued to add a

Task List.

July 2005 CallPilot 4.0, Standard 1.01 of the 201i Server

Maintenance and Diagnostics is issued to add a

Task List.

July 2005 CallPilot 4.0, Standard 1.0 of the 201i Server

Maintenance and Diagnostics is issued for general

release.

November 2004 CallPilot 3.0, Standard 1.0; CallPilot Installation

and Configuration, 201i Server Maintenance and

Diagnostics; title of book changed; revisions for

change of operating system from Windows NT to

Windows 2003.

September 2002 Standard 1.0 of CallPilot Installation and

Configuration, Part 5: 201i Server Maintenance

and Diagnostics is released for CallPilot 2.0

general release.

6CallPilot

Publication history Standard 1.05

Fundamentals

CallPilot Fundamentals Guide (555-7101-010)

Planningand Engineering

Data Networking for Voice over IP Guide (553-3001-160)

Network Planning Guide (555-7101-102)

Installation and Configuration

Installation and Configuration Task List Guide (555-7101-210)

Upgrade and Platform Migration Guide (555-7101-207)

Server Installation Guides

201i Server Hardware Installation Guide (555-7101-220)

703t Server Hardware Installation Guide (555-7101-226)

1002rp Server Hardware Installation Guide (555-7101-205)

1005r Server Hardware Installation Guide (555-7101-228)

Configuration and TestingGuides

Meridian 1 and CallPilot Server Configuration Guide (555-7101-222)

T1/SMDI and CallPilot Server Configuration Guide (555-7101-224)

Succession 1000 System and CallPilot Server Configuration Guide (555-7101-510)

Unified MessagingSoftware Installation

Desktop Messaging and MyCallPilot Installation Guide (555-7101-505)

Administration

Administrator's Guide (555-7101-301)

Software Administration and Maintenance Guide (555-7101-202)

Desktop Messaging and MyCallPilot Administration Guide (555-7101-503)

Meridian Mail to CallPilot Migration Guide (555-7101-801)

Application Builder Guide (555-7101-325)

Reporter Guide (555-7101-310)

Maintenance

Tr o ubleshooting Guide (555-7101-501)

Server Maintenance and Diagnostics

201i Server Maintenance and Diagnostics Guide (555-7101-119)

703t Server Maintenance and Diagnostics Guide (555-7101-227)

1002rp Server Maintenance and Diagnostics Guide (555-7101-206)

1005r Server Maintenance and Diagnostics Guide (555-7101-512)

Symposium, M1/Succession 1000, and Voice Processing Guide (297-2183-909)

End User Information

End User Cards End User Guides

CallPilot Customer Documentation Map

Unified Messaging Quick Reference Card

Unified Messaging Wallet Card

A-Style Command Comparison Card

S-Style Command Comparison Card

MenuInterface Quick Reference Card

Alternate Command Interface Quick Reference Card

Multimedia Messaging User Guide

Speech Activated Messaging User Guide

Desktop Messaging User Guide for Microsoft Outlook

Desktop Messaging User Guide for Lotus Notes

Desktop Messaging User Guide for Novell Groupwise

Desktop Messaging User Guide for Internet Clients

MyCallPilot User Guide

Planning and Engineering Guide (555-7101-101)

201i Server Maintenance and Diagnostics 7

Task List

Troubleshooting your CallPilot system ............................ 21

To determine why the 201i server failed the 8051 startup .............. 43

To determine why the 201i server failed to start CallPilot ............... 44

Using the operating system online diagnostic tools ....... 45

To use the operating system Event Viewer..................................... 50

To run the ipconfig command from the operating system ............... 54

To run the ping command from the operating system..................... 56

To run the tracert command from the operating system ................. 57

To run the arp command from the operating system ...................... 59

To run the nbtstat command from the operating system................. 61

To run the netstat command from the operating system................. 62

Using CallPilot Manager to monitor hardware ................. 63

To investigate using the Alarm Monitor ........................................... 69

To investigate using the Event Browser .......................................... 72

To viewthe state of a hardware component .................................. 84

To start or stop a component .......................................................... 87

To run a diagnostic test ................................................................... 91

To viewthe last diagnostics result .................................................. 94

To viewor work with multimedia channel states ............................. 99

To viewor work with call channel states ....................................... 101

Using CallPilot system utilities ........................................ 103

To access the Diagnostics Tool .................................................... 106

To enable startup diagnostics ....................................................... 106

To disable startup diagnostics....................................................... 107

To access the PEP Maintenance utility ......................................... 108

To viewa list of all installed PEPs................................................. 109

To access the System Monitor ...................................................... 110

To access the session trace tool ................................................... 116

To find a session ........................................................................... 117

Task List Standard 1.05

8CallPilot

Performing hardware maintenance and

mechanical assembly ....................................................... 119

To remove the server from the switch ........................................... 121

To replace the server .................................................................... 123

To remove the IDE hard drive ....................................................... 129

To install the hard drive ................................................................. 133

To replace the software feature key .............................................. 135

To remove an MPC ....................................................................... 139

To install an MPC-8card............................................................... 141

201i Server Maintenance and Diagnostics 9

Contents

1How to get Help 11

2About this guide 13

Maintenance and diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Resolving system problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Replacing hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

3Troubleshooting your CallPilot system 21

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Section A: LED and HEX displays 23

Status LEDs and HEX display location . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Interpreting the power status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Interpreting the MPC slot LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Interpreting the network and drive activity LEDs . . . . . . . . . . . . . . . . . . . 28

Interpreting the HEX display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Section B: Startup diagnostics 35

Startup diagnostic codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Startup sequence description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Troubleshooting startup problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

4Using the operating system online diagnostic tools 45

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Viewing event logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using TCP/IP diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

5Using CallPilot Manager to monitor hardware 63

Understanding fault management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Contents Standard 1.05

10 CallPilot

Section A: Tools for isolating and fixing hardware problems 65

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Alarm Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Event Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Channel and Multimedia Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Section B: Working with the Maintenance page 77

Introducing the Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Viewing component states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Starting and stopping components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Running integrated diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Viewing the last diagnostic results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Section C: Working with the Multimedia and

Channel Monitors 97

Working with the Multimedia Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Working with the Channel Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

6Using CallPilot system utilities 103

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Diagnostics Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

PEP Maintenance utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

System Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Session Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

7Performing hardware maintenance and mechanical

assembly 119

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Removing the server from the switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Replacing the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Replacing the IDE hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Replacing the software feature key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Replacing Multimedia Processing Cards . . . . . . . . . . . . . . . . . . . . . . . . . 137

Index 143

Otros manuales para 201i

Tabla de contenidos

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Nortel CallPilot 702t Instrucciones de funcionamiento y mantenimiento

Nortel

Nortel T1/SMDI Manual de usuario

Nortel

Nortel 1000 Con?guration guide Manual de usuario

Nortel

Nortel NN49000-315 Guía de configuración rápida

Nortel

Nortel Call Center Telephone Manual de instrucciones

Nortel

Nortel 1000 Con?guration guide Hoja de instrucciones

Nortel

Nortel 5100 Series Release 2.3.3 Manual de usuario

Nortel

Nortel 5100 Series Release 2.3.3 Manual del propietario

Nortel

Nortel CallPilot 1005r Guía de configuración

Nortel

Nortel 1000 Con?guration guide Manual de usuario

Nortel

Nortel 1000 Con?guration guide Guía

Nortel

Nortel MAS Guía de inicio rápido

Nortel

Nortel Communication Server 1000 Manual de usuario

Nortel

Nortel 5100 Series Release 2.3.3 Guía

Nortel

Nortel CallPilot Instrucciones de funcionamiento y mantenimiento

Nortel

Nortel Communication Server 100 Manual de usuario

Nortel

Nortel Enterprise Edge 2.0 Messaging Instrucciones de funcionamiento

Nortel

Nortel Succession 1000M Guía de instalación

Nortel

Nortel HMS400 Guía de referencia

Nortel

Nortel CallPilot Instrucciones de funcionamiento y mantenimiento

Nortel

Nortel 400 Manual de usuario

Nortel

Nortel Sun Fire V100 Guía

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Nortel Communication Server 1000 Manual de usuario

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Nortel Softphone 2050 Manual de usuario

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