Nortel Norstar Compact Plus Manual de usuario

Working together

Norstar

Compact Plus

Telephone Feature Card

This Nortel documentation is protected by copyright. It may not

be copied in any form or medium except pursuant to the Nortel

License to Copy Documentation ("License"). If a License has

been purchased, it will be enclosed with this copy of Nortel

documentation.

Page 1 Compact Plus Telephone Feature Card

Using Norstar features

To use a

Norstar

feature

1. Press

, and enter the appropriate feature code on the keypad.

Press the programmed memory key.

2. Follow the display messages.

On the M7310N and M7324N telephones, some features are available as display keys.

If you change your mind while entering a feature code, press

to cancel.

Using the

key to end a feature will drop an active call.

Programming

memory keys

You can programme memory keys for one-touch access to frequently used features. To

programme a feature on a memory key:

1. Press

ƒ•‹

2. Press the memory key that you want to programme. (This step is not required on the

M7100N telephone which has only one memory key).

3. Press

and enter the feature code on the keypad.

You can also programme frequently-dialled numbers in the same way, using the

following codes:

ƒ•⁄

External autodial

:Store an external number for one-touch dialling.

ƒ•¤

Internal autodial

:Store an extension number for one-touch

dialling.

You cannot assign features to line, intercom, Answer or Handsfree/Mute keys.

Background

Music

ƒ°ﬂ

Cancel

ƒ£°ﬂ

Listen to music (provided by your ofﬁce) through your telephone speaker when you are

not on a call.

Call Duration

Timer

ƒ‡‡

Brieﬂy display the approximate length of your current or most recent call.

Call Forward

ƒ›

Cancel

ƒ£›

Send your calls to another telephone within or outside your Norstar system.

Calling Line

ID Restriction

ƒ°⁄·

Cancel

ƒ£°⁄·

Block your number from displaying on the telephone you are calling (on a per call

basis).

Call Park

ƒ‡›

Automatically put a call on hold so that it can be retrieved from any telephone in your

Norstar system. The display shows a three-digit retrieval code.

To retrieve a parked call, press

∆

and dial the retrieval code on any telephone

in your Norstar system (or lift the M7100N telephone handset and dial the retrieval

code).

Call Pickup

directed

ƒ‡ﬂ

Answer any ringing telephone by pressing

ƒ‡ﬂ

and dialling that

telephone’s extension number.

Norstar features

Page 2 Compact Plus Telephone Feature Card

Call Pickup

Group

ƒ‡ﬁ

Answer a call that is ringing at another telephone within the same pickup group. The

external call that has been ringing longest is answered ﬁrst.

Call Queuing

ƒ°‚⁄

Answer the next call. If more than one call is waiting, priority is given to incoming

external calls over callback, camped, or transferred calls.

Camp-on

(Call Camping)

ƒ°¤

Reroute an external call to another telephone even if all its lines are busy. Press

ƒ°¤

, then dial the extension number of the receiving telephone.

Change time

by one hour

Moving one hour forward

Press

ƒ••‹·‹

(FWD). The display shows

Forward by 1Hr?

Press

YES

. The display brieﬂy shows

ime Changed

Moving one hour back

Press

ƒ••¤¤¤ﬁ

(BACK). The display shows

Backward by

1Hr?

Press

YES

. The display brieﬂy shows

Time Changed

Class of

Service

password

ƒﬂ°

Bypass the dialling ﬁlters on a line or telephone, or gain external access to your system.

Dialling ﬁlters determine which numbers you can dial.

Press

ƒﬂ°

, display will be blank, enter a password provided by the

person in charge of your system, password does not show on the display.

Conference

ƒ‹

Establish a conference call between yourself and two other parties.

1. Make or answer the ﬁrst call.

2. Put the ﬁrst call on hold.

3. Make or answer the second call.

4. After the second call is connected, press

ƒ‹

5. Press the line key of the ﬁrst held call (not required on the M7100N telephone).

6. Press

to end the conference call.

To put a conference on hold:

Press

. The other two callers can still speak to each other.

To split a conference:

Press the line or intercom key of one caller to consult privately while the other caller is

on hold. To re-establish the conference, press

ƒ‹

To disconnect one party:

Press the line or intercom key of the caller you want to disconnect, then press

Press the line or intercom key of the remaining caller to resume your conversation.

Normally, when one person drops out of a conference, the other two remain connected.

However, if the other two people are on exchange lines, they may be disconnected.

To independently hold two calls:

Press the line or intercom key of the ﬁrst caller, then press

. The second

caller is automatically put on hold.

Page 3 Compact Plus Telephone Feature Card

Contrast

adjustment

ƒ•‡

Adjust the contrast of your display. Press

ƒ•‡

, then press a number

from

⁄

or press

and

DOWN

to select the correct level. Press

exit.

Dialling

modes

ƒ•°¤

Choose one of three methods for dialling.

1. Press

ƒ•°¤

2. Press

to select the mode.

3. Press

(or

on the M7310N and M7324N telephones) to store the

mode.

Standard Dial:

Select a line, then dial the number. Standard dial is available even when

another dialling mode is selected.

Automatic Dial:

Dial the number without choosing a line key ﬁrst. Your prime line is

automatically selected for the call.

Predial:

Dial the number, then press a line key to place the call. Edit the number by

pressing

√

BKSP

before placing the call. To predial on a line pool, enter

the line pool access code followed by a telephone number, then press

∆

(or

lift the handset on the M7100N).

Do Not Disturb

ƒ°ﬁ

Cancel

ƒ£°ﬁ

Prevent incoming calls from ringing at your telephone.

Group Listen

ƒ°‚¤

Cancel

ƒ£°‚¤

Use both the handset and the speaker while you are on a call. To avoid electronic

feedback, hold the handset away from the telephone’s speaker during a call, and press

before hanging up. You cannot use the Group Listen feature with a headset.

Hold

Temporarily suspend a call.

Exclusive Hold

ƒ‡·

ƒ˙

Temporarily suspend a call and prevent other telephones from picking it up.

Automatic Hold

†

∆

Put your active external call on hold by selecting another line.

Hold retrieval

: Press

for the held call (or

on the M7100N).

Key Inquiry

ƒ•‚

Check what is programmed on any key. Use when labelling memory keys.

Last Number

Redial

ƒﬁ

Automatically redial the last external telephone number that you dialled.

Line pools

ƒﬂ›

With a line pool, a group of telephones can share several lines. Line pools can be

created for external lines and for network lines.

1. Press

ƒﬂ›

∆

2. Enter a line pool access code.

Page 4 Compact Plus Telephone Feature Card

Line

Redirection

†

ƒ°›

Cancel

ƒ£°›

Redirect external calls to a telephone outside the ofﬁce. Press

ƒ°›

select the outgoing line, enter the number to receive the redirected calls, then select the

lines to be redirected.

Long tones

ƒ°‚°

Generate a tone for as long as you hold down a key. Long tones are used to

communicate with devices like fax or answering machines and are in effect only for

your current call.

Messages

ƒ⁄

Cancel

ƒ£⁄

Send a message to a colleague. Their display shows

nnn

(extension number)

called

To view and reply to your messages:

1. Press

ƒﬂﬁ

, or

MSG

2. Press

•

and

, or

to view your message list.

3. Press

‚

, or

CALL

to call the person who left you the message.

To erase a message:

1. Press

, or

ERASE

while viewing a message.

Moving line

keys

†

ƒ•°⁄

Change the position of your line or incoming line group keys.

1. Press

ƒ•°⁄

2. Press the line key that you want to move.

3. Press the key to which you want the line to move.

4. Press

when you have ﬁnished moving line keys.

The functions of the two keys are exchanged. Line keys cannot be exchanged with

intercom, Answer, or Handsfree/Mute keys.

Page

Internal

page:

ƒﬂ⁄

and zone (0 to 6) (0 activates all zones)

Make announcements to all, or to a speciﬁc group, of Norstar telephones through the

telephone speakers.

External

page:

ƒﬂ¤

Make announcements through your building’s loudspeaker system (if connected).

Internal and external page

ƒﬂ‹

and zone (0 to 6) (0 activates all

zones)

Make announcements through both your building’s loudspeaker system and the

Norstar telephone speakers.

Pause

ƒ‡°

Add

ƒ‡°

in a dialling sequence to insert a 3.5 second delay.

For pulse dialling only:

•

also inserts a 3.5 second delay in a dialling sequence.

† These features are not available on the M7100N and M7000 telephone.

Page 5 Compact Plus Telephone Feature Card

Priority Call

ƒﬂ·

Interrupt a person on a call or using Do Not Disturb. To block an incoming priority call,

press

ƒ°ﬁ

BLOCK

on the M7310N or M7324N telephones.

Privacy

ƒ°‹

Cancel

ƒ£°‹

Permit another telephone that shares your line to join your call. Privacy is re-

established once you end your call.

Programmed

Release

ƒ•°·

Programme at the end of an external autodial number to automatically release the call.

Recall

ƒ‡⁄

Generate a Recall signal to access a PBX or other host exchange.

Ring Again

ƒ¤

Cancel

ƒ£¤

Monitor a busy, or unanswered Norstar telephone, or busy line pool. Ring Again signals

you to call back when the telephone or line pool becomes available.

Ring type

ƒ•ﬂ

Select a distinctive ring to help differentiate between your telephone and others nearby.

Enter the feature code and press a number from

⁄

›

(or

on the M7310N

and M7324N telephones) to select the new ring type. Press

(or

on the

M7310N and M7324N telephones) to store the new ring.

Ring volume

ƒ•°‚

Make your telephone ring so that you can adjust the volume, even while you are on a

call. You can also adjust the volume any time a call is ringing at your telephone.

Run/Stop

ƒ•·

Store a dialling sequence of up to 4 numbers or codes, to complete a single call, on one

autodial key by inserting a Run/Stop between each number. The ﬁrst press of the

memory key dials the ﬁrst feature or number; the next press dials the next number or

code, etc.

SavedNumber

Redial

ƒﬂ‡

To save a number, enter the code while you are on a call. To redial the number, enter the

code when you are not on a call.

Services

Ringing service:

ƒ°‡⁄

Cancel

ƒ£°‡⁄

Six Services (for alternate call answering arrangements) can be turned on or off at the

designated Control extension for each exchange line.

Restriction service:

ƒ°‡¤

Cancel

ƒ£°‡¤

Six sets of alternative restrictions (governing what calls can be made on a line or

extension) can be turned on or off at a designated Control extension for each line or

extension. You will be required to enter the Administration password.

Show Time

ƒ°‚‹

Brieﬂy display the date and time while you are on a call.

Page 6 Compact Plus Telephone Feature Card

Speed Dial

ƒ‚

Dial external telephone numbers using a two-digit code. There are two types of speed

dial codes: system (01 to 70) and personal (71 to 94). System speed dial codes can be

used from any Norstar telephone in the system and are assigned by the person in

charge of your system. Personal speed dial codes are used exclusively at your

telephone. Speed dial codes cannot be assigned while someone is programming your

Norstar system.

To make a call using a speed dial code:

1. Press

ƒ‚

(or press

if programmed).

2. Enter the two-digit code for the number that you want (01 to 70 for system speed

dial, 71 to 94 for personal speed dial).

If Speed Dial is programmed to select a speciﬁc line, and that line is busy or not

available at your telephone, the system will use the prime line. If the prime line is not

available or not assigned, you will be prompted to select a line.

To programme personal speed dial numbers:

ƒ•›

1. Press

ƒ•›

to enter personal speed dial codes.

2. Enter a two-digit code from 71 to 94.

3. If you wish to specify an outgoing line, select either a line key, line pool, or intercom.

If none is selected, the outgoing call will be routed automatically.

4. Dial the telephone number you want to programme (up to 24 digits).

5. Press

(or

on the M7310N and M7324N telephones).

6. Keep a record of each personal speed dial code and number.

Transfer

ƒ‡‚

Send a call to another telephone within your Norstar system or externally.

To transfer with announcement:

To announce the call you are transferring before you complete the transfer:

1. Make or answer a call.

2. Press

ƒ‡‚

(or

TRANSFER

on the M7310N and M7324N telephones).

3. Call the person to whom you want to transfer the call.

4. Stay on the line until the person answers the telephone.

5. Press

(or

on the M7310N and M7324N telephones) to complete the transfer.

To transfer without announcement:

To transfer a call without announcing the transfer:

1. Make or answer a call.

2. Press

ƒ‡‚

(or

TRANSFER

on the M7310N and M7324N telephones).

3. Call the person to whom you want to transfer the call.

4. Press

(or

on the M7310N and M7324N telephones) before the person to

whom you are transferring the call answers the telephone.

Trunk Answer

ƒ°‚‚

Answer an external call that is ringing on a line that has been placed into a Service

Mode from any telephone in your Norstar system. This feature does not work on private

lines.

Page 7 Compact Plus Telephone Feature Card P0909210 Issue 01 Printed in Canada

Voice Call

ƒﬂﬂ

Make a voice announcement or begin a conversation through the speaker of another

telephone without ﬁrst making the other telephone ring.

Voice Call

deny

ƒ°°

Cancel

ƒ£°°

Prevent your telephone from receiving Voice Calls; permit only ordinary ringing calls.

Wait for Dial

Tone

ƒ°‚›

Cause the system to wait to receive dial tone from another system before proceeding

with a dialling sequence.

The following features are available on digital lines only.

Autobumping

ƒ°⁄ﬁ

Cancel

ƒ£°⁄ﬁ

Have the system automatically delete the oldest log entry from a full Call Log, so that a

new log entry can be stored.

Call

Information

ƒ°⁄⁄

INFO

Cancel

EXIT

returns to call display

Display information on a call. Press

to toggle between displays.

Call Log

ƒ°⁄¤

CALLS

To view Call Log information:

1. Press

•

OLD

to view old Call Logs. Press

NEW

to view new Call Logs.

Press

‚

RESUME

to return to the last viewed Call Log.

2. Press

to move through your Call Logs.

3. Press the right side of

√

to view more information on an item.

To call from your Call Log:

1. Display the desired number on your telephone.

2. Edit the number, if required, using the left side of

√

TRIM

, or

BKSP

3. Select a line for the call.

To erase a Call Log item:

1. Press

ERASE

while viewing an item.

Special characters used in Call Log displays

A new item in the Call Log is underlined.

Answered calls.

The displayed information has been shortened.

The displayed information is incomplete. Press

to exit.

Call Log

Options

ƒ•°›

Select the type of calls to automatically store in your Call Log. Press

to see

the next setting. Press

to select the displayed setting.

Call Log

Password

ƒ•°ﬁ

Programme a password for your Call Log. To remove the password, replace it with a

blank password. If you forget your password, see the person in charge of your system.

Logit

ƒ°⁄‹

Store caller information for the current active call in your Call Log.

Call Information services

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