14 15
TROUBLE SHOOTING
ISSUE
DIAGNOSE RESOLUTION
STRONG VIBRATION AND NOISE
The belt is either too
loose or over tightened Adjust the belt
Bearing damage Replace the bearing
MY BOARD
DOESN'T
START
MY BOARD IS
MOVING AT
LOW SPEED
MY BOARD
STOPS
AUTOMATICALLY
MY BOARD
STOPS
SUDDENLY
MY BOARD
DOESN'T
CHARGE
MY CONTROLLER
DOES'T CHARGE
THE BATTERY OF SKATEBOARD CANNOT BE
CHARGED ANYMORE, BUT THE INDICATOR
KEEPS GREEN WHEN CHARGING.
5.1 Check if the USB cable is well
connected to the controller and the
charge port and if the board is powered on.
The battery is damaged
and need to be replaced
with new one.
Or the linking wires come off inside the battery
case. Please check the liking wire.
For more unlikely occurrence of a fault please contact with the dealer to get support for diagnose or any technical advice.
If the connection is good and the controller is
charging, the controller's light will turn on.
1.1 Check if the board is activated ON.
1.2 Check if the controller is powered ON.
1.3 If both the board and controller are
powered ON.
1.4 If the board and controller are paired/
synchronized and the controller's failed
to make the board work.
It means the board's or controller's battery
is low and need to be recharged.
It means the board and controller are not paired/
synchronized.Turn off the board and remote
control, then turn them on separately, waiting 10-15
seconds then pairing/synchronizing them again.
Turning ON the board. When turning on the
board its status indicator light should come on.
Turning ON the controller. When turning ON the
controller, its indicator light should come on.
2.1 Check if the board is in Cruise mode.
2.2 If during your ride the cruiser's speed
going down gradually, followed by a stop
feeling.
3.1 If during your ride the board stops
and the board's indicator light is off,
3.2 If during your ride the board stops
and the controller's indicator light is off,
It means the controller's battery is running
out and needs to be recharged.
3.3 If during your ride the board stops
and both the board system and controller
are still working,
Check the synchronizing belt if there is dirt
stuck between belt and gear.
3.4 If the board stops during your ride
up a inclination
It means that the board is over loaded and
should not be used on the inclination.
The motor is overheated
4.1 Check if the charge cable is connected
to the board and if the charger is connected
to a standard A/C power source.
The charger has overheated Replace the charger
If the connection is good and the board is
charging, the charger's battery status indicator
will turn red. When fully charged it till turn green.
Turn off the power and allow the motor to
cool down.
It means the board's battery is running out
and needs to be recharged.
It means the board's battery is low
and needs to be recharged.
If so, switch the controller's speed mode
to LOW-SPEED / HIGH-SPEED mode.
WARRANTY
●We offer a 6 months fault warranty, we must ascertain whether
the board has gone faulty due to a quality issue/genuine fault with
the product or misuse (damage caused by neglect) we may ask
for a photo or video of said fault. Once this is ascertained we will
send you out spares to repair the product yourself; we will send
spares that are very easily fitted by yourself. We can assist you
if necessary.
●Please be aware that upon the purchase of our board in the
unlikely occurrence of a fault you will need to repair the board
yourself with the support from our engineer (we will send parts
and diagnose).
●All parts within warranty are delivered 100% free of charge and
any technical advice is given to fit said parts.
●We do not pay for shipping or duty in any circumstances, unless
it is to deliver parts within warranty.
