GENERAL WARRANTY CONDITIONS
1. The warranty period is 24 months from the date of sale stated on the proof of purchase. Defects
or defects in the goods revealed during this period will be removed free of charge in accordance
with the terms of the warranty. If the equipment is replaced with a new one, the warranty period
runs anew from the date the product is replaced by the Emmerson Service. The warranty is valid
only in the territory of the country where the product was purchased. The manufacturer's
standards are considered to be the performance standards of the product.
2. Under the warranty provided, Emmerson Service undertakes to repair, replace defective
equipment free of charge, or in justified cases of inability to repair, cashback for the purchased
product within a period not exceeding 21 working days from the date of acceptance of the
equipment by the Emmerson Service. In justified cases (e.g. complicated repair, the need to
bring a spare part), the deadline for considering the complaint and warranty repair may be
extended.
3. The manufacturer limits its warranty obligations only to the repair or replacement of the
advertised equipment, which is decided solely by the Emmerson Service. The manufacturer is
not responsible for damage to other items and/or devices of a real and virtual nature. In addition,
any claims arising from incomplete usability of the products, coverage of losses or lost profits
due to damage, equipment failure and all other liabilities are excluded.
4. The complaint should be submitted immediately after the defect is detected.A product complaint
should be submitted at the place of purchase or send the complained product directly to the
Emmerson Service for consideration of the complaint. The cost of delivering the product to the
service is covered by the Buyer. In the case of sending the complained product to the Emmerson
Service, the product should be packed in the original packaging if the Buyer has it, or packed in a
way that ensures safe shipment of equipment. Emmerson Service is not responsible for damage
to equipment that occurred during transport to the Service.
5. Conditions for accepting a complaint by the Emmerson Service: delivery of equipment in a
complete state delivery of a valid, completed warranty card (for products sold with a warranty
card) or confirmation of purchase of the product (fiscal receipt or VAT invoice containing the date
of purchase, product name and seller's data), providing a clear description of the revealed defect
/ defect of the complained product.
6. The warranty expires in the event of: termination of the warranty period, cancellation of the
warranty card (for products sold with a warranty card), violation, damage, termination of warranty
seals, if there are changes, violations, removal of the serial number of the device, if there is
self-introduction of technical changes to the product or finding any other unauthorized
interference with the product.
The warranty does not cover natural wear of the product and its individual elements, damage or
malfunction of the equipment resulting from improper use, any mechanical, chemical and thermal
damage to the housing, external and internal elements and subassemblies as well as defects
caused by them, flooding with liquid or other substance, other damage and defects specified in the
warranty conditions.
Before sending the product, we recommend that you contact the Service and report any problems
in the operation of the equipment, the identified defect / defect of the equipment or any questions
regarding the use and operation of the equipment.
