NetPay Pax A Series Manual de usuario

A920

USER GUIDE

Food and Beverage

Fashion and Retail

Transportation

Field Sales

Health and Beauty

intelligent

payments For technical support call: 0333 311 0200 (Option 3)

Visit our website at www.netpay.co.uk

intelligent

payments For technical support call: 0333 311 0200 (Option 3)

Visit our website at www.netpay.co.uk

Contents

A920 quick start guide ............................................................................... 03

01. What is in the box?........................................................................................04

02. Physical setup of your device.......................................................................04

02.01. Initial device setup (IMPORTANT) ......................................................04

02.02. Changing the thermal paper roll..........................................................04

02.03. Changing the battery............................................................................05

03. Power On/Off and Sleep Mode....................................................................05

03.01. Power On...............................................................................................05

03.02. Power off...............................................................................................05

03.03. Sleep mode...........................................................................................05

04. Connecting to Wi-Fi.......................................................................................06

POSitive user guide.................................................................................... 07

05. Using the POSitive Payment application.....................................................07

05.01. Features of POSitive.............................................................................08

05.02. Conducting a Sale ................................................................................09

05.03. Conducting a Sale with Gratuity.......................................................... 11

05.04. Conducting a Sale with Cashback ...................................................... 14

05.05. Conducting a Refund ........................................................................... 16

05.06. Conducting a Sale or Refund when the customer is not present..... 18

05.07. Conducting a Pre-Authorisation.......................................................... 19

05.08. Conducting a Completion.................................................................... 21

05.09. Accessibility Mode...............................................................................23

05.10. Reprinting and Viewing Receipts ........................................................27

05.11. Viewing System Information ...............................................................28

05.12. Reconciliation (Z Report).....................................................................29

05.13. Generating an X report ........................................................................29

05.14. Viewing the transaction history ..........................................................30

intelligent

payments For technical support call: 0333 311 0200 (Option 3)

Visit our website at www.netpay.co.uk

A920 quick start guide

Contactless reader

Card reader

Volume

down button

Volume

up button

Power button

Micro USB port

Magstripe

reader

intelligent

payments For technical support call: 0333 311 0200 (Option 3)

Visit our website at www.netpay.co.uk

01. What is in the box?

1 x PAX A920 terminal 1 x UK AC mains cable

1 x USB cable 1 x Thermal paper roll

1 x PAX A920 quick start guide

02. Physical setup of your device

02.01. Initial device setup (IMPORTANT)

To start using the device, some initial setup steps need to be followed.

Turn your device on and connect it to your Wi-Fi network, see section 4 on how to

do this. Once connected, wait a few seconds for your cong les to begin installing,

the terminal will then reboot automatically. After the reboot has nished you will

then have to set your Supervisor password, the default username and password

is 1234.

Finally, navigate to the “Admin Menu” and tap the “Cycle Keys” function to establish

a connection to the acquirer.

02.02. Changing the thermal paper roll

Removing the thermal paper roll

To remove the thermal paper, turn the device over and pull the paper cover

latch away from the device. The top section of the device will pivot downwards.

To remove the paper, simply pull the paper roll out.

Installing a new thermal paper roll

To install a new thermal paper roll, insert paper roll with the paper poking out of the

top of the device. Then, close the lid until the lid snaps into place. Ensure the lid is

fully closed so that the paper roll fully engages the paper. Tear off any excess paper.

PLEASE NOTE

These steps must be followed in order to start taking payments on your device.

If you are having trouble or encountering an error, please contact technical

support 24 hours a day, 7 days a week on: 0333 311 0200 (Option 3).

intelligent

payments For technical support call: 0333 311 0200 (Option 3)

Visit our website at www.netpay.co.uk

02.03. Changing the battery

Removing the battery

To remove and the battery, turn the device over to show the back of the terminal.

Then, locate the battery cover and slide the open/close slide switch to the right.

Next, lift the battery cover from the terminal, and pivot the lid upwards to remove.

Finally, lift the battery from the bottom edge, swing upwards from the bottom

and pull out.

Installing a new battery

To install a battery, rst remove the protective cover over the battery connectors.

Next, insert the battery with the gold connectors towards the top right side.

Slide the battery upwards, whilst carefully pushing the bottom into place.

Insert the top of the battery lid into the lid hinges. Then, lower the bottom

of the lid cover until it is ush with the case. Finally, slide the lid switch to the

left to lock the battery cover.

03. Power On/Off and Sleep Mode

03.01. Power On

Press and hold the power button for three seconds until the screen powers on.

03.02. Power off

Press and hold the power button for three seconds until the power menu is shown.

Tap power off, and then power off again. A “shutting down…” message will show

when the terminal is turning off.

03.03. Sleep mode

To put the device in or wake the device from sleep mode, click the power button.

intelligent

payments For technical support call: 0333 311 0200 (Option 3)

Visit our website at www.netpay.co.uk

04. Connecting to Wi-Fi

To connect the device to Wi-Fi, please click the three lines in the top right-hand

corner of the screen, and select “Wi-Fi Settings”, as shown in Figure 01. The device

will then be redirected to the Wi-Fi settings page.

The device will automatically search and bring up available Wi-Fi networks. Please

complete the connection process and click the back arrow on the bottom left of the

screen when complete, as shown in Figure 02.

If you have come from the 02.01 Initial device setup section, click here to return.

Figure 01 Figure 02

intelligent

payments For technical support call: 0333 311 0200 (Option 3)

Visit our website at www.netpay.co.uk

POSitive user guide

05. Using the POSitive Payment application

From the bootup screen please click “Payments”, once the application has loaded

you will be prompted for an ID and password, as shown in Figure 03. By default,

both these elds are 1234. You will then be prompted to set a new password.

This is the manager account. Once you are logged you will be at the main menu

of the POSitive payment application, this is shown in Figure 04.

The main menu shown in Figure 04 is the “Home Screen” for the POSitive payment

app and will be heavily referenced in the remainder of this document.

Figure 03 Figure 04

intelligent

payments For technical support call: 0333 311 0200 (Option 3)

Visit our website at www.netpay.co.uk

05.01. Features of POSitive

From the “Main Menu” you are able to:

• Conduct sales (with gratuity and cashback).

• Conduct refunds.

• Conduct card not present sales.

• Conduct pre-authorisations and completions.

• Reprint and view receipts.

• Test the acquiring connection.

From the “Admin Menu” you are able to:

• Print software and hardware information.

• Reconcile with Z reports.

• Generate X reports.

• Print the transaction history.

• Manage user accounts.

intelligent

payments For technical support call: 0333 311 0200 (Option 3)

Visit our website at www.netpay.co.uk

05.02. Conducting a Sale

To conduct a sale, from the Main Menu shown in Figure 04, choose “Sale”.

Key in the amount of the sale and select “Done”, as shown in Figure 05.

You will be prompted to “Tap, Swipe or Insert”; or complete the transaction with the

“Card Not Present” feature, as shown in Figure 06.

If the customer is present, please ask the customer to do one of the following:

• Tap the card on the contactless reader.

• Swipe the card through the magstripe reader.

• Insert card into the card reader, Figure 07 will display on the screen.

If the customer is not present, select the Card Not Present button:

• Key in the card number and expiry date and select “Done”.

• Key in the CSC number and select “Done”.

If all details are valid the terminal will process the transaction.

Figure 05 Figure 06 Figure 07

intelligent

payments For technical support call: 0333 311 0200 (Option 3)

Visit our website at www.netpay.co.uk

If the transaction has been approved a green tick is displayed, shown in Figure 08.

If the transaction has failed a red cross is displayed, as shown in Figure 09.

The sale process is now complete, the application will return to the Main Menu.

Figure 08 Figure 09

Otros manuales para Pax A Series

Este manual sirve para los siguientes modelos

Tabla de contenidos

Otros manuales de Terminal de pago de NetPay

NetPay

NetPay Pax A Series Manual de usuario

NetPay

NetPay spire SPw60 Guía

NetPay

NetPay Pax S900 Manual de instrucciones

NetPay

NetPay spire SPc50 Manual de usuario

Manuales populares de Terminal de pago de otras marcas

PAX

PAX D180SRF Manual de usuario

LinkPoint

LinkPoint AIO Manual de usuario

Moneris

Moneris hispeed 6200 Manual de usuario

Moneris

Moneris iWL220 Manual de usuario

Ingenico

Ingenico iUC280 Manual de usuario

Ingenico

Ingenico Tetra Move/5000 Manual de usuario

Ingenico

Ingenico iWL250B Manual de usuario

Optimum

Optimum M4230 Manual de usuario

Triton

Triton RL5000 Manual de usuario

Ingenico group

Ingenico group Lane/8000 Manual de usuario

Gilbarco

Gilbarco FlexPay IV CRIND Manual de instalación y operación

Infinite Peripherals

Infinite Peripherals Infinea Tab Lite Manual de usuario

PAX

PAX S920 Manual de usuario

Ingenico

Ingenico iCT220, iCT250 Manual de usuario

dejavoo

dejavoo Z Series Manual de usuario

VeriFone

VeriFone VX 520 Series Manual de usuario

Optomany

Optomany axept S900 Manual de usuario

Skyzer

Skyzer iWL252 BLUETOOTH Manual de usuario