NETGEAR Nighthawk A7500 Manual de usuario

User Manual

Nighthawk® A7500 WiFi 6 USB 3.0 Adapter

NETGEAR, Inc.

350 E. Plumeria DriveDecember 2023

San Jose, CA 95134, USA202-12722-01

Support and Community

Visit netgear.com/support to get your questions answered and access the latest

downloads.

You can also check out our NETGEAR Community for helpful advice at

community.netgear.com.

Regulatory and Legal

Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français

canadien à https://www.netgear.com/support/download/.

(If this product is sold in Canada, you can access this document in Canadian French at

https://www.netgear.com/support/download/.)

For regulatory compliance information including the EU Declaration of Conformity, visit

https://www.netgear.com/about/regulatory/.

See the regulatory compliance document before connecting the power supply.

For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy.

By using this device, you are agreeing to NETGEAR’s Terms and Conditions at

https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the

device to your place of purchase within your return period.

Applicable to 6 GHz devices only: Only use the device indoors. The operation of 6 GHz

devices is prohibited on oil platforms, cars, trains, boats, and aircraft, except that

operation of this device is permitted in large aircraft while flying above 10,000 feet.

Operation of transmitters in the 5.925-7.125 GHz band is prohibited for control of or

communications with unmanned aircraft systems.

Trademarks

©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.

Any non-NETGEAR trademarks are used for reference purposes only.

A7500

Contents

Chapter 1 Get Started and Connect to a WiFi Network

Download the A7500 Installation Program.......................................5

Set Up and Install the Adapter............................................................5

Join a WiFi Network..............................................................................6

Join a Network Using the Adapter Driver.....................................6

Chapter 2 Monitor and Maintain the Adapter

View the Connection Status and Details............................................9

Upgrade the Adapter Software...........................................................9

Uninstall the Adapter Software...........................................................9

Chapter 3 Troubleshooting and Frequently Asked Questions

Troubleshooting.................................................................................11

Adapter LED is Not Lit...................................................................11

When I Connect to the Network, I Cannot Access Shared

Resources Such as Printers...........................................................11

Adapter Lost Its IP Address...........................................................11

Frequently Asked Questions.............................................................12

Do USB Ports Go into Sleep Mode if No Traffic Is Going to or from

the Port?..........................................................................................12

How Can I Improve the Speed of My WiFi Connection?..........12

How Can I View the IP Address of the Adapter?........................13

Appendix A Factory Default Settings and Technical Specifications

Factory Default Settings.....................................................................15

Technical Specifications.....................................................................15

Get Started and Connect to a WiFi

Network

The NETGEAR A7500 WiFi 6 USB adapter connects your notebook or desktop computer

over WiFi to an 11ax or other network for applications such as lag-free video streaming

throughout your home, online learning, and secure and reliable Internet connections.

This chapter describes how to set up and connect the A7500 WiFi 6 USB adapter, in

this manual referred to as the adapter, to a WiFi network. The chapter includes the

following sections:

•Download the A7500 Installation Program on page 5

•Set Up and Install the Adapter on page 5

•Join a WiFi Network on page 6

NOTE: For more information about the topics covered in this manual, visit the

support website at support.netgear.com.

NOTE: You can register your A7500 with NETGEAR and receive notifications

with firmware updates. Firmware updates with new features and bug fixes are

made available from time to time at downloadcenter.netgear.com.

Download the A7500 Installation Program

The adapter installation program is provided on the NETGEAR download site.

To obtain the A7500 standalone adapter installation program:

1. Visit https://www.netgear.com/A7500-download and download the latest software

file.

2. Follow the steps in Set Up and Install the Adapter on page 5 to run the installation

program.

Set Up and Install the Adapter

Before you begin using your adapter, set up the adapter by running the installation

program.

To install the Windows standalone adapter:

1. Make sure your computer is running an up-to-date version of Windows 10 or Windows

11.

For more information about updating Windows, see Microsoft's Update Windows

support article.

2. Complete the steps described in Download the A7500 Installation Program on page

5 to download the latest software file for Windows.

3. Run the A7500 installation program:

a. To start extraction of the installation files, double-click on the file that was

downloaded and is named A7500 Windows Installation Program V.xxxx,

where xxxx is the version number.

b. Double-click on the file that was copied or downloaded and is named A7500

Windows Installation Program V.xxxx.exe where xxxx is the version number.

NOTE: If a User Account Control window appears that asks if you want

to allow the app to make changes to your device, select Yes.

c. Follow the prompts to complete installation. When prompted, you can insert the

Nighthawk® A7500 WiFi 6 USB 3.0 adapter into your computer's USB port.

User Manual5Get Started and Connect to a

WiFi Network

A7500

NOTE: The installation program gives you the option to disable other

WiFi adapters. For best performance, we recommend that you disable

other adapters.

4. Click Finish to exit the installation wizard.

Join a WiFi Network

The adapter can join a known WiFi network by using the adapter standalone driver.

•Install the adapter’s standalone driver.

•Use the WiFi network settings on your computer to join a WiFi network (see Join a

Network Using the Adapter Driver on page 6).

Join a Network Using the Adapter Driver

This task describes how to join a WiFi network using the adapter.

NOTE: The adapter provides the best performance with a USB 3.0 port but is

compatible with a USB 2.0 or USB 1.1 port.

To join a WiFi network:

1. Insert the adapter into a USB port on your computer.

2. Open the WiFi network settings on your computer by right-clicking the WiFi icon.

( ) or the No Internet Access icon ( ), which display in the lower right corner of

your screen

3. (Windows 11 only) Click Manage Wi-Fi connections (>), which is next to the WiFi

icon.

4. Select your network's name (SSID).

User Manual6Get Started and Connect to a

WiFi Network

A7500

5. Click Connect.

6. Enter the network security key (WiFi password).

7. Click Next.

When you see the message "Connected, secured," setup is complete.

8. Press the ESC key on the desktop to exit WiFi network settings.

User Manual7Get Started and Connect to a

WiFi Network

A7500

Monitor and Maintain the Adapter

This chapter includes the following sections:

•Upgrade the Adapter Software on page 9

•Uninstall the Adapter Software on page 9

View the Connection Status and Details

You can check your network connection status in Windows.

To view connection status and details:

1. Select the Start button, then enter Settings.

2. Select Settings > Network & Internet.

Upgrade the Adapter Software

You can upgrade the adapter software by downloading and running the latest installation

program.

If you have registered with NETGEAR, then NETGEAR will notify you that an update is

available when a new version is released.

Uninstall the Adapter Software

You can uninstall the adapter:

•From the Windows Settings interface.

•By using the adapter Installation Program.

1. To uninstall using Windows, select Start > Settings > Apps > NETGEAR A7500

WiFi 6 Adapter > Uninstall.

2. To uninstall using the A7500 Installation Program:

a. Double-click on the installation program.

b. Select Uninstall to remove the software.

User Manual9Monitor and Maintain the

Adapter

A7500

Troubleshooting and Frequently

Asked Questions

This chapter covers the following topics:

•Troubleshooting on page 11

•Frequently Asked Questions on page 12

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