Motorola Moto e Manual de usuario

TROUBLESHOOTING GUIDE

Reset the Moto E (4th Gen)

How do I reset my Moto E (4th Gen)

In the unlikely event that your device becomes unresponsive, frozen, blank or black screen, or will not

respond to the power button, you can perform a force restart on the device by removing the battery

and re-inseringt it again.

Factory Data Reset is a tool used to remove everything that was imported, added or installed on

the device. Keep in mind, when using this feature everything is deleted.

To reset the device:

1. Touch

2. Touch Settings

3. Scroll down and touch Backup & reset

Note: Please unselect the Automatic restore option.

4. Touch Factory Data Reset

5. Touch Reset Phone

Tip: After power up we recommend you do NOT enter a Gmail account. This will ensure

applications are not automatically downloaded. (Note: You will be able to enter your Gmail

account later and reinstall your applications).

External Reset

If you are unable to access the phone's menu to perform the standard reset you can attempt an

external factory reset.

Warning: Before proceeding with an External Reset ensure you know your Gmail address and

password. If you don’t know the Gmail address and password, visit www.gmail.com > “Need

help?”.

Once you have reset your password you will need to wait for approximately 24 hours before

you can use the new password to unlock the phone. After approximately 24 hours, power up the

locked phone in an area with Wi-Fi or data service, and enter the new password.

Notes:

When using this feature; everything is deleted from the device.

Reset will require a minimum battery level of 25%. If you are unable to perform a reset,

please charge for 20-30 minutes and try reset again.

1. Press and hold the VOL DOWN and POWER buttons until the device vibrates.

2. As soon as it vibrates, let go of the POWER button but keep the VOL DOWN button pressed.

3. You'll see a Lenovo boot screen and then a menu will appear in Chinese. Once that menu

appears, let go of the VOL DOWN button.

4. Use the VOL DOWN button to scroll through the options until the option that says

""eMMC"" at the end is selected.

5. Once that option is highlighted, tap the POWER key.

6. After 5 seconds, the phone will reboot and reset.

Smart Lock - Moto E (4th Gen)

How do I use the smart lock features on my Moto E (4th Gen)

Smart locks allows you to keep your device unlocked when it's clear that you have your device

with you - for example when it's connected to your Moto 360, when your home, or when it

recognizes your face.

Trusted Bluetooth device:

1. Touch

2. Touch Settings

3. Touch Security

4. Touch Smart Lock

5. Touch Trusted devices

6. Touch Add trusted device

7. Make your Bluetooth accessory discoverable

8. Add a name for the connected device and touch OK

Trusted places

1. Touch

2. Touch Settings

3. Touch Security

4. Touch Smart Lock

5. Touch Trusted places

6. Touch Home to set a trusted place in Google Maps, or touch Add trusted place to add another

trusted place.

7. Select the desired location

Trusted face

You can have your device unlock when it recognizes your face. After setting a trusted face, every

time you turn on your device, it will search for your face and unlock when it recognized you.

To set a trusted face:

1. Touch

2. Touch Settings

3. Touch Security

4. Touch Smart Lock

5. Touch Trusted face

6. Touch Set up and follow the on-screen instructions. Touch Next when you're done.

Notes:

Someone who looks similar to you could unlock your phone.

To improve how well your device recognizes you in different conditions touch Improve face

matching and follow the on-screen instructions.

This option can be disabled by administrators.

Trusted Voice

Allows "Ok Google" to unlock your phone when the sound matches the voice model.

To set trusted voice:

1. Touch

2. Touch Settings

3. Touch Security

4. Touch Smart Lock

5. Touch Trusted voice

6. Touch From any screen

7. Train your phone with "Ok Google"

8. Enable Trusted voice

On-body detection

Just unlock your device once and it stays unlocked as long as you keep holding your device or

carry it on you.

To enable On-body detection:

1. Touch

2. Touch Settings

3. Touch Security

4. Touch Smart Lock

5. Touch On-body detection

6. Enable On-body detection

Setup and use Portable Hotspot - Moto E (4th Gen)

How do I setup and use Portable Hotspot?

You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access

to other Wi-Fi enabled devices.

You need to subscribe to Wi-Fi hotspot service to use this feature. Contact your service provider

for additional information.

To setup your smartphone as a Wi-Fi hotspot:

1. Turn off Wi-Fi power by touching Apps > Settings > Under Wireless & networks turn Wi-Fi

Off.

2. From the home screen, touch Apps > Settings > More > Tethering & portable hotspot >

Portable Wi-Fi Hotspot to turn on the hotspot.

3. Touch Set up Wi-Fi hotspot to change hotspot security and configuration settings:

oNetwork SSID - Enter a unique name for your hotspot

oSecurity - Select the type of security you want, and touch Save: WEP, WPA, or WPA2

oPassword - Enter a unique password. Other users can access your Wi-Fi hotspot only if

they enter the correct password.

Note: Keep it secure. To protect your phone and hotspot from unauthorized access, it is

strongly recommended that you set up hotspot Security (WPA2 is the most secure),

including password.

4. Touch Save when the settings are complete. When your Wi-Fi hotspot is active, other Wi-Fi

enabled devices can connect by entering your hotspot’s SSID, selecting a Security type, and

entering the correct Wireless password.

Troubleshooting tips:

Cannot access certain web sites using computer browser

If you're unable to connect to certain sites, try power cycling your device.

If that doesn't work try using a different browser such as Firefox, Internet Explorer or Chrome.

Ensure the browser version is up to date.

Unable to establish connection with the phone

The wireless network may not be in range or has too weak of a signal to provide a successful

connection. Check the signal bar to ensure you have strong connection.

Re-enter the key on the device to match the key configured on your phone. Make sure that the

encryption type and security settings match on the device and your phone.

If WPA2 PSK encryption is in use, check that the key configured on the device matches the key

entered on the phone.

"Forget" the connection. This will clear the connection and allow you to reinitialize with the your

phone.

Turn off the connection from your device, turn the phone connection off. Turn back

on your device first, then wait for 1 minute and then turn on and enable your hotspot to your

phone.

Import / Export Contacts from SD Card (Moto E 4th Gen)

How do I import contacts from (or export contacts to) my SD Card?

To import contacts from an SD card:

1. SDcard must be inserted and "mounted".

2. From the home screen, touch Contacts

3. Touch the Menu Key (three dots in the upper right)

4. Touch Import/Export

5. Touch Import from SD card (Storage)

6. You will need to select which account to import the contacts back to (Gmail, Backup Assist,

Phone contacts, etc)

To export contacts to an SD card:

1. SDcard must be inserted and "mounted".

2. From the home screen, touch Contacts

3. Touch the Menu Key (three dots in the upper right)

4. Touch Import/Export

5. Touch Export to SD card (Storage)

6. Handset will confirm VCF filename. Contacts will be located in the root directory on your sdcard

as a .vcf file.

Notes:

Contacts are exported in vcf (V Card) format and located in root directory of the SDcard by

default.

You need to set up an email account before you can import contacts from your SD Card.

Using an SD card - Moto E (4th Gen)

Using an SD card on the Moto E (4th Gen)

Whether its images, music, videos or applications we know that the most important stuff on people's

phones is stored in the user memory. The Moto E (4th Gen.) allows you to expand your memory by using

a micro SD card.

To insert a memory card:

Remove the back cover

Put your fingernail in the notch next to the charging port.

Remove the Battery

Insert the micro SD card, slide the SD card into the slot on top of the SIM.

Insert the battery face up.

Snap the cover on.

When you insert an SD card for the first time, you can choose to either use the card as Portable

Storage or Internal Storage.

Portable Storage

Internal Storage

Select this mode if you frequently swap your

SD card between devices, use your SD card

for media storage only.

Select this mode if you want to completely

extend your device storage with the card, and

need the card to store large applications,

games, and their data.

You have a Class 2, 4, or 6 card.

You have a high-speed card (UHS-1)

If you frequently swap cards, use SD card to

transfer content between devices and do

not download many large app, we

recommend configuring your card as

“portable”.

If you want to store large games on the card, if

your device storage is always filling up, and

you plan to always keep this card in the

device, we recommend keeping your card as

internal.

Only pictures and media can be stored on

the card.

Downloaded applications, their data, is

always internal. they can not be moved to

the card.

The card is readable by other devices.

(another phone, Mac, PC, digital camera)

Content on the card is not encrypted by

default.

The SD card can become your device primary

storage

Downloaded applications, their data and

media can be moved to the card

The card is not readable by other devices.

(another phone, Mac, PC, digital camera)

The card is always encrypted, and can not be

decrypted on any other device.

The card will NOT be reformatted when

Portable storage is selected.

The card will be formatted when Portable

storage is selected.

Performance warning

We recommend use of a high speed card , such as a UHS-1 type. Class 4 and Class 2 micro SD

cards are not recommended for adopted internal storage usage. The performance of these cards

is typically 10x slower than internal storage performance.

High speed card are identified by these logos:

If your card it too slow, your device will warn your during the adoption process. If you encounter

this dialog, we advise to upgrade your card to a UHS-1 card first.

Using your card as ‘Portable Storage’

Insert the SD card on your device

Android will notify you a new SD Card has been detected, you can setup the card as portable or

internal storage

If you decide to defer this decision, the card will be used as portable storage by default. you can

change this selection through Settings -> Storage at a later stage

Using your card as ‘Portable Storage’

Media, pictures, movies already on the card will be visible in the device photo gallery and media

apps. New content side loaded to the card will also be available and viewable in media apps on

the device

Through the Motorola camera application settings, you can select the default storage for

pictures and movies captured through the Motorola camera app. Third party camera might not

offer this option.

Some third party applications will enable you to store their content on the ‘portable’ SD card, as

in lollipop; but only if the application developer chose to do so (Google Play Music)

If you select a card as portable storage, you will NOT be able to move applications to the card,

nor will play store automatically install applications to this card

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