Mitel iLink Manual de instrucciones
iLink
by
Installation & User Manual
888.664.3366
Mitel On Hold
720 Brooker Creek Blvd., Ste. 215
Oldsmar, FL 34677
888.664.3366
Fax: 727.785.7659
http://mitelonhold.com
Index:
Introduction ........................................................................................................................
iLink Layout Summary.....................................................................................................
Installation .......................................................................................................................
Connectivity Test/Volume Adjustments................................................................................
Troubleshooting ................................................................................................................
Indicator & Button Function Charts ...................................................................................
Warranty & FCC ....................................................................................................................
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4
5
6 - 7
8 - 9
10
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Introduction:
The iLink is an Internet downloadable messaging system utilizing state-of-the-art MPEG compression to achieve truly
stunning near-CD quality audio storage and playback. All unit management and audio downloads are accomplished by your
dealer using a special controller software suite. When an update is needed your dealer connects to the iLink via your high-
speed Internet connection and digitally transfers the MP3 audio les and conguration settings you need. Changes can be
initiated on demand, scheduled from minutes to weeks, or the iLink can be instructed to connect automatically and load new
audio.
Unpacking and Inspection:
Before you begin installation, unpack and verify you have all the correct parts.
(1) iLink
(1) 12VDC @ 500mA power supply
(1) Ethernet cable
(1) RCA to RCA cable
(1) RCA to 3.5mm adapter
(1) Wall mount bracket
(2) Wall mount screws
(1) Instruction manual and software utilities on CD
If you are missing any of these parts STOP and call your dealer.
iLink Layout Summary:
Front of Unit
CHANNEL A & B - Depending upon the MODE these multi-color LED’s will indicate unit status or volume
control settings.
VOLUME - The primary function of these buttons is to control the output volume of the iLink as well as the
BGM feedthrough level. The secondary function of these is to initiate a forced connection back to the dealers
server as well as resetting the system.
MODE - This button places the iLink in different conguration modes that control server connection, unit reset,
formatting and volume control functions.
Rear of Unit
LAN - This jack connects to the local Ethernet that allows the iLink connectivity to the Internet. The jack also has
two built in LEDs that report back network activity and speed status.
CHANNEL A or B (IN) - This signal level jack allows an external BGM (Background Music) source to be fed
through the iLink unit.
CHANNEL A or B (OUT) - This jack connects to a phone systems MOH input or a PA amplier.
8Ω or 600 - This switch changes the output impedance of the CHANNEL A or B (OUT) jack.
POWER - Use this switch to turn the unit ON and OFF.
12VDC - This is where the supplied 12VDC @ 500mA power pack is connected.
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Installation :
Step 1: Wall or shelf mount the unit. Rubber feet, a wall bracket and screws are supplied in the accessory kit.
Step 2: Verify the power switch on rear of unit is set to OFF. Attach the included power pack to a wall or power
strip receptacle, then attach the other end to the jack on the rear of the unit labeled 12VDC.
Step 3: If connecting unit to an amplier make sure it is turned OFF for this part of the installation.
Step 4: Connect a RCA cable (supplied in the accessory kit) to the CHANNEL A (OUT) jack on the rear of the
unit. Connect the other end of the RCA cable to a phones MOH port, PA amplier or speaker. For dual output
applications follow the same procedure for the CHANNEL B (OUT).
Step 5: (Optional) For messaging only applications the existing BGM (Background Music) can be fed through
the iLink. Connect the audio source to the CHANNEL A or B (IN) jack(s) on the rear of the unit. This jack must
only be fed signal level audio - ANY AMPLIFIED AUDIO WILL DAMAGE THE UNIT.
Step 6: Connect an Ethernet cable (supplied in the accessory kit) to the LAN jack on the rear of the unit. Connect
the other end to a 10/100 speed switch or hub.
Wiring Diagram
To Switch or Hub
To BGM Source
To MOH or PA
To BGM Source
To MOH or PA
(Optional)
(Optional)
(Optional)
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Connectivity Test:
Step 1: Turn the power switch to ON while holding in the DOWN VOLUME button for 5 seconds.
Step 2: The CHANNEL A and CHANNEL B LEDs should both BLINK ORANGE while trying to connect to
server, once connected both LED’s should be SOLID ORANGE.
Step 3: After successful connection and download the LEDs (depending upon which CHANNELS are in use)
will change to SOLID or FLASHING GREEN. This process can take anywhere from seconds to hours depending
upon the size of download.
If this step fails try to power cycle the unit before using the troubleshooting guide or calling your dealer.
Stored Audio & BGM Feedthrough Level Adjustments:
Step 1: Verify CHANNEL A or B (OUT) is connected to either a phone’s MOH port, PA amplier or speaker.
Step 2: While the CHANNEL LED is SOLID GREEN check the audio level of the device connected to the
corresponding OUT jack of the iLink.
Step 3: Depending upon the device the 600Ω/8Ω switch may need to be pushed to better match the impedance of
the device the iLink is driving.
Step 4: To adjust the stored audio output level press the MODE switch until the LEDs match the chart below.
Once they match the chart below then the VOLUME UP and DOWN buttons can be used to adjust the volume.
If no activity is seen after 60 seconds the unit LEDs will return to normal operation.
“A” LED “B” LED
Adjust CHANNEL “A” volume SOLID GREEN OFF
Adjust CHANNEL “B” volume OFF SOLID GREEN
and/or
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Step 5: Verify CHANNEL A or B (IN) is connected to the BGM source.
Step 6: To adjust the BGM feedthrough output level press the MODE switch until the LEDs match the chart
below. Once they match the chart below then the VOLUME UP and DOWN buttons can be used to adjust the
volume. If no activity is seen after 60 seconds the unit LEDs will return to normal operation.
STOP! If this does not require a BGM feedthrough then installation is complete!
and/or
“A” LED “B” LED
Adjust CHANNEL “A “ BGM volume FLASHING GREEN OFF
Adjust CHANNEL “B” BGM volume OFF FLASHING GREEN
If this step fails see the troubleshooting guide or call your dealer before continuing.
INSTALLATION COMPLETE
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Connectivity Troubleshooting:
Step 1: Verify the iLink has been assigned an address by the network.
a. Place the “Documentation and Utilities” CD on a computer on the local network.
b. Browse the CD and run the NTL Studio Utilities program.
c. Click on the “Scan Network” button. Any iLink units on the local network will be displayed.
d. If iLink units MAC and IP address are displayed the skip to Step 3, otherwise continue to Step 2.
Step 2: Manually assign a Static IP address to the iLink.
a. Using the same application as the previous step, click on the “Assign IP” button.
b. In the pop-up screen enter the MAC found on the bottom label of the iLink.
c. Assign a Static IP address as well as the subnet mask and gateway of local network.
d. Make sure DHCP is not checked.
e. Click “OK”
f. Retry the “Connectivity Test” - If test fails continue to next troubleshooting step.
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Step 3: Verify the iLink has been assigned at least one Connect-Back address.
a. Open a web browser and type the DHCP assigned or manually assigned Static IP address. If the NTL
Studio Utilities program is still open, then the “Congure IP” button can be clicked for the same result.
b. The unit’s built in web application will launch and display the current system settings.
c. Inspect the “Connect-Back Settings” - there should be at least one IP address assigned.
Example:
d. If all of these elds are blank then contact your dealer for assistance in entering this information.
e. If at least one eld has an IP address then continue to next step.
Step 4: Verify iLink can communicate with your dealer’s server.
a. Run the NTL Studio Utilities program from the CD.
b. Enter the Connect-Back Server IP Address (This is the address from the previous step).
c. Click on the “Test Connect-Back Server” button.
d. The status bar on the bottom of program will display a PASS or FAIL.
e. PASS will signify that the unit seems to be setup correctly on the network.
f. FAIL will signify that a rewall or other security setting is blocking trafc to the unit and that the
network administrator or dealer will need to get involved.
Connect-Back Settings
Connect-Back #1 71.181.88.130
Connect-Back #2 0 . 0 . 0 . 0
Connect-Back #3 0 . 0 . 0 . 0
Connect-Back #4 0 . 0 . 0 . 0
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Action CHANNEL “A” LED CHANNEL “B” LED
Nothing Playing/No Schedules SOLID RED SOLID RED
Playing Audio SOLID GREEN SOLID GREEN
Scheduled Mode FLASHING GREEN FLASHING GREEN
Attempting Server Connection FLASHING ORANGE FLASHING ORANGE
Connected to Server SOLID ORANGE SOLID ORANGE
Adjust CHANNEL “A” volume SOLID GREEN OFF
Adjust CHANNEL “B” volume OFF SOLID GREEN
Adjust CHANNEL “A” BGM volume FLASHING GREEN OFF
Adjust CHANNEL “B” BGM volume OFF FLASHING GREEN
Formatting GREEN → ORANGE→ RED GREEN → ORANGE→ RED
Front LED Indicators
Rear LAN LED Indicators
Yellow Green
Action LED
No Link OFF
10 Mbps FLASHING
100 Mbps SOLID
Action LED
No Activity OFF
Half-Duplex FLASHING
Full-Duplex SOLID
Front Buttons
Action ▲ ▼ MODE
Volume Control Settings1- - Push and Release
Forced Connect-Back to Server - Hold on Power Up -
Reset Unit2Hold on Power Up Hold on Power Up -
Complete Reformat of Unit3Hold on Power Up Hold on Power Up Hold on Power Up
1Local volume control must be enabled by dealer for this function to work. 2All unit settings are lost EXCEPT IP settings. 3 All unit settings are lost and returns unit back to factory default settings.
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