Mercedes-Benz Sprinter 2011 Manual de instrucciones

Sprinter

Service and Warranty Information 2011

WARRANTY COVERAGE AT A GLANCE

(Complete warranty coverage starts on (컄Page 4)

DESCRIPTION Years:

Miles (thousands):

UNL

100

New Vehicle Limited Warranty Coverage

Special Extended Warranty Coverage

Anti-Corrosion Perforation Limited Warranty:

All Panels

Outer Panels

Federal Emission Warranty - Diesel

California Emission Warranty - Diesel (California,

Connecticut, Maine, Maryland, Massachusetts,

New Jersey, New Mexico, Oregon, Pennsylvania,

Rhode Island, Vermont and Washington)

Short Term

Long Term

Diesel Engine Limited Warranty

The following terms are referred to in this booklet as:

Vehicle Distributor / Vehicle Warrantor / Parts Distributor

Mercedes-Benz USA, LLC is a Daimler company.

Mercedes-Benz USA, LLC

One Mercedes Drive

Montvale, NJ 07645-0350

Original Owner’s Name

Street Address

City and State Zip Code

Vehicle Identification Number (VIN)

Warranty Start Date (In-Service Date) Mileage at Delivery

Selling authorized Sprinter Dealer Code

City State

Second Owner’s Name Third Owner’s Name

Street Address Street Address

City and State Zip Code City and State Zip Code

Date of Second

Purchase

Mileage at

Purchase

Date of Third

Purchase

Mileage at

Purchase

Warranty Coverage applies to all vehicle owners. To protect you in the event of a recall or any que-

stions concerning your limited warranty, please fill out and return the business reply card included

in this booklet to inform us about ownership or address changes.

IMPORTANT

This booklet contains the warrantor's limited warranties. It

should be kept in your vehicle and presented to your authorized

Sprinter Dealer if any warranty service is needed.

The limited warranty text begins on (컄Page 4) of this booklet.

Your Legal Rights Under These Limited Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

What’s Covered

New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Diesel Engine Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Corrosion Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Restraint System Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

What’s Not Covered

Modifications Not Covered. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Environmental Factors Not Covered. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Maintenance Costs Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Racing Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Certain Kinds of Corrosion Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Other Exclusions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Total Loss, Salvage, Junk, or Scrap Vehicles Not Covered . . . . . . . . . . . . . . . . . . . . 11

Restricted Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Other Terms of Your Warranties

Exchanged Parts May Be Used in Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . 12

Pre-Delivery Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Production Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Emission Warranties Required by Law

Federal Emission Warranty - Diesel Heavy Duty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

California Emission Warranty - Diesel Medium Duty. . . . . . . . . . . . . . . . . . . . . . . . . 14

How to Get Warranty Service

Where to Take Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

How to Get Tow Service - U.S. or Canada Only. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Emergency Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Further Steps You Can Take and How to Get More Information . . . . . . . . . . . . . . . . 21

Getting Service Under the California Emission Warranties. . . . . . . . . . . . . . . . . . . . 21

How to Deal with Warranty Problems

Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Helpful Addresses and Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Optional Service Contract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Maintenance

General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Where to Go For Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Contents

Service and Warranty

The limited warranties contained in this booklet are the only express warranties that the

vehicle warrantor makes for your vehicle. These limited warranties give you specific legal

rights. You may also have other rights that vary from state to state.

For example, you may have some implied warranties, depending on the state where your

vehicle was sold or is registered.

These implied warranties are limited, to the extent allowed by law, to the time periods

covered by the express written warranties contained in this booklet.

If you use your vehicle primarily for business or commercial purposes, then these implied

warranties do not apply and the vehicle warrantor completely disclaims them to the ex-

tent allowed by law. And the implied warranty of fitness for a particular purpose does not

apply if your vehicle is used for racing, even if the vehicle is equipped for racing.

Some states do not allow limitations on how long an implied warranty lasts, so the

above limitations may not apply to you.

Incidental and Consequential Damages Not Covered

These limited warranties do not cover any incidental or consequential damages

connected with your vehicle’s failure, either while under warranty or afterward.

Examples of such damages include:

• lost time;

• inconvenience;

• the loss of the use of your vehicle;

• the cost of rental vehicles, gasoline, telephone, travel, or lodging;

• the loss of personal or commercial property; and

• the loss of revenue.

Some states do not allow incidental or consequential damages to be excluded or

limited, so this exclusion may not apply to you.

Your Legal Rights Under These Limited Warranties

Service and Warranty 5

New Vehicle Limited Warranty:

A. Who Is Covered?

You are covered by the New Vehicle Limit-

ed Warranty if you are a purchaser for use

of the vehicle.

B. What’s Covered

The New Vehicle Limited Warranty covers

the cost of all parts and labor needed to re-

pair any item on your Sprinter vehicle

when it left the manufacturing plant that is

defective in material, workmanship or fac-

tory preparation. There is no list of covered

parts since the only exception is tires. You

pay nothing for repairs covered by this lim-

ited warranty. These warranty repairs or

adjustments including all parts and labor

connected with them will be made by your

authorized Sprinter Dealer at no charge,

using new or remanufactured parts.

C. Items Covered by Other Warranties

The following are covered by separate war-

ranties offered by their makers. They are

not covered by the Basic Limited

Warranty:

• tires; or

• items added or changed after your

Sprinter vehicle left the manufacturing

plant, such as accessories or protection

products, or items changed because of-

customization or van conversion (except

Genuine Mercedes-Benz accessories de-

signed for Sprinter, and installed by an

authorized Sprinter Dealer). Be sure you

get a copy of any warranty that applies

to these items from your authorized

Sprinter Dealer, or from the maker of the

product. You can find the tire warranty

statements in your Owner’s Literature

Package.

D. Towing Costs Are Covered Under

Certain Circumstances

The New Vehicle Limited Warranty covers

the cost of towing your vehicle to the near-

est authorized Sprinter Dealer if your vehi-

cle cannot be driven because a covered

part has failed, see (컄Page 20).

E. When It Begins

The New Vehicle Limited Warranty begins

on either of the following dates, whichever

is earlier:

• the date you take initial delivery of the

vehicle;

• the date when the vehicle was first put

into service - for example, as an author-

ized Sprinter Dealer “demo” or as a com-

pany vehicle of the vehicle distributor.

What's Covered

Service and Warranty

New Vehicle Limited Warranty: (cont’d)

F. When It Ends

The New Vehicle Limited Warranty lasts for

36 months from the date it begins or for

36,000 miles on the odometer, whichever

occurs first. But the following items are-

covered only for 12 months or for 12,000

miles on the odometer, whichever occurs

first:

• brakes (rotors, pads, linings, and drums);

• wiper blades;

• clutch disc and linings;

• receiver-drier filter;

• windshield and rear window; and

• wheel alignment and wheel balancing

G. Registration and Operation

Requirements

The New Vehicle Limited Warranty covers

your vehicle only if:

• it was built for sale in the U.S.;

• it’s registered in the U.S.;

• it’s driven mainly in the U.S. or Canada,

see (컄Page 19); and

• it’s operated and maintained in the

manner described in your Operator's

Manual and Maintenance Booklet.

H. If Your Vehicle Leaves the United

States (We Include U.S. Possessions

and Territories as Part of the United

States for Warranty Purposes):

EXCEPT WHERE SPECIFICALLY RE-

QUIRED BY LAW, THERE IS NO WAR-

RANTY COVERAGE ON THIS VEHICLE IF

IT IS SOLD IN OR REGISTERED IN

COUNTRIES OTHER THAN THE UNITED

STATES.

This policy does not apply to vehicles that

have received authorization for export

from the vehicle distributor. Authorized

Sprinter Dealers may not give authoriza-

tion for export. You should consult an au-

thorized Sprinter Dealer to determine this

vehicle's warranty coverage if you have

any questions.

This policy does not apply to vehicles reg-

istered to U.S. government officials or mil-

itary personnel on assignment outside of

the United States.

What's Covered

Service and Warranty 7

Diesel Engine Limited Warranty

A. Who Is Covered?

You are covered by the Diesel Engine Lim-

ited Warranty for up to 5 years or 100,000

miles on the odometer, whichever comes

first.

B. What's Covered

In vehicles equipped with a Diesel Engine,

ONLY the following engine parts and com-

ponents are covered by the Diesel Engine

Limited Warranty:

• cylinder block and all internal parts

• cylinder head assemblies

• core plugs

• fuel injection pump & injectors

• gaskets and seals for listed components

• intake and exhaust manifold

• oil pan

• oil pump

• timing gear drive belts and/or chains

and cover

• turbocharger housing and internal parts

• valve covers

• water pump and housing

C. When It Begins

The Diesel Engine Limited Warranty begins

on either of the following dates, whichever

is earlier:

• the date you take delivery of the vehicle;

• the date when the vehicle was first put

into service - for example, as a dealer

“demo” or as a company vehicle of the

vehicle distributor.

D. Towing Costs Are Covered

The Diesel Engine Limited Warranty covers

the cost of towing your vehicle to the near-

est authorized Sprinter Dealer if your vehi-

cle cannot be driven because a covered

part has failed. If you choose to go to an-

other dealership, you will be responsible

for the cost if the extra distance exceeds

10 miles. For information on how to get

towing service in the United States and

Canada, see (컄Page 20).

Corrosion Warranty

A. Who Is Covered?

You are covered if you are a purchaser for

use of the vehicle.

B. What's Covered

This limited warranty covers the cost of all

parts and labor needed to repair or replace

any sheet metal panels that get holes from

rust or other corrosion. If a hole occurs be-

cause of something other than corrosion,

this limited warranty does not apply. Cos-

metic or surface corrosion - resulting, for

example, from stonechips or scratches in

the paint - is not covered. For more details

on what is not covered by this limited war-

ranty, see (컄Page 10).

What's Covered

Service and Warranty

Corrosion Warranty (cont’d)

C. How Long It Lasts

The Corrosion limited warranty starts

when your New Vehicle Limited Warranty

begins, see (컄Page 5). This limited war-

ranty has two time-and-mileage limits:

• For sheet metal panels, the limit is 36

months, with no mileage limit.

• For an outer-body sheet metal panel

- one that is finish-painted and that

someone can see when walking around

the vehicle - the limits are 5 years or

100,000 miles on the odometer, which-

ever occurs first.

Restraint System Limited Warranty

(Vehicles sold and registered in the

State of Kansas only)

For vehicles sold and registered in the

State of Kansas, seatbelts and related

seatbelt components are warranted

against defects in workmanship and mate-

rials for 10 years, regardless of mileage.

This limited warranty does not cover re-

placement of seatbelts and related compo-

nents required as the result of collision.

What's Covered

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